http://localhost/reinvention/index.php/site/index/ en gm.crm.feedback@gm.com Copyright 2010 2010-07-29T16:28:56+00:00 /index.php/site/progress_reports/corvette_engine/ /index.php/site/corvette_engine/#When:18:00:13Z Chat 2010-07-29T18:00:13+00:00 /index.php/site/progress_reports/gm_to_acquire_americredit/ /index.php/site/gm_to_acquire_americredit/#When:14:34:08Z GM to Acquire AmeriCredit To meet customer demand for leasing and non-prime financing for GM vehicles, General Motors and AmeriCredit Corp. today announced they have entered into a definitive agreement for GM to acquire AmeriCredit, one of the nation’s leading independent auto finance companies, in an all-cash transaction valued at approximately $3.5 billion. “This acquisition supports our efforts to design, build and sell the world’s best vehicles by expanding the financing options we can offer to consumers who want to buy GM vehicles,” said GM Chairman and Chief Executive Officer, Ed Whitacre. “Adding AmeriCredit to our team will improve our competitiveness in auto financing offerings, and I am very pleased to have them on board.” The acquisition establishes the core of a new GM captive financing arm that will enable GM to provide customers with a more complete range of financing options, while creating significant growth opportunities for both GM and AmeriCredit. Since GM and AmeriCredit launched a successful non-prime program in September 2009, GM’s non-prime penetration has increased significantly.  Upon completion of the transaction, AmeriCredit intends to also re-enter the leasing business which will provide expanded leasing availability for all GM customers. Direct ownership of AmeriCredit’s expertise will provide consistent availability of non-prime financing for GM customers throughout all economic cycles.  While AmeriCredit already has relationships with approximately 4,000 GM dealers, this transaction will enhance dealer receptivity and improve sales penetration rates through coordinated GM branding and targeted customer marketing initiatives. “With AmeriCredit providing us niche capabilities in leasing and non-prime financing, along with the continued strong support of Ally Financial and others for prime retail and dealer financing, we’ve set up a very competitive solution for our financing needs, which will be resilient through credit and business cycles,” said GM Vice Chairman and Chief Financial Officer, Chris Liddell.  With total assets of approximately $10 billion, the acquisition of AmeriCredit poses minimal impact to GM’s balance sheet, and does not change GM’s objective of achieving strong investment grade status.  Under GM ownership, AmeriCredit will maintain its own direct access to the capital markets for its financing requirements. The transaction is expected to close by the end of the fourth quarter of 2010, pending certain closing conditions, including the approval of AmeriCredit shareholders. Blogging 2010-07-22T14:34:08+00:00 /index.php/site/progress_reports/avalanche_camaro_and_terrain_earn_top_honors_in_j.d._power_apeal_study/ /index.php/site/avalanche_camaro_and_terrain_earn_top_honors_in_j.d._power_apeal_study/#When:14:13:25Z Avalanche, Camaro and Terrain earn top honors in J.D. Power APEAL study The Chevrolet Avalanche and Camaro and the GMC Terrain earned segment-level awards in the J.D. Power and Associates Automotive Performance, Execution and Layout (APEAL) study. The score for U.S. auto brands as a group averages 787 on a 1,000-point scale, compared with 774 for import brands with headquarters in Europe and Asia. The APEAL study examines how gratifying a new vehicle is to own and drive, based on owner evaluations of more than 80 vehicle attributes. The 2010 APEAL study is based on responses gathered between February and May 2010 from more than 76,000 purchasers and lessees of new 2010 model-year cars and trucks who were surveyed after the first 90 days of ownership. Historically, vehicle models achieving high APEAL scores have been shown to generate faster sales, higher profit margins, and less need for cash incentives. High levels of vehicle appeal also have a strong influence on customer recommendation rates. Among the most highly satisfied owners (APEAL scores averaging 950 or higher), 97 percent say they “definitely will” recommend their vehicle. Blogging 2010-07-22T14:13:25+00:00 /index.php/site/progress_reports/buick_regal/ /index.php/site/buick_regal/#When:21:00:18Z Jacqueline Howard: Thanks for joining us today! We’re looking forward to chatting with all of you in a few minutes. Wednesday July 21, 2010 14:52 Jacqueline Howard 14:56 Roger McCormack: Hi everyone! I’m glad to be here today to chat with all of you about Buick and the all-new Buick Regal. Wednesday July 21, 2010 14:56 Roger McCormack 14:57 Roger McCormack: Before we get started I want to make sure that I introduce the team I have with me. We have Bob Casparian, Regal Product Marketing Manager, Eric Dang, Regal Marketing Analyst (master of all Regal stats) and Chris Ayotte, Regal Marketing Manager. Wednesday July 21, 2010 14:57 Roger McCormack 14:58 Roger McCormack: Please feel free to shoot us your questions. We’re ready! Wednesday July 21, 2010 14:58 Roger McCormack 14:58 [Comment From MrJones MrJones : ] Why is the turbo being released months behind the base CXL when that engine has been sold in Europe for some time? Wednesday July 21, 2010 14:58 MrJones 14:59 Roger McCormack: Hi Mr Jones - Utilizing European powertrains requires engineering to federalize the engine for sale in the US. We’re very excited about the intro of the turbo later this year. We wanted to make sure that it was absolutely ready from the get go for our US customers. Wednesday July 21, 2010 14:59 Roger McCormack 15:00 [Comment From Cozbyrt Cozbyrt : ] I really like the new Buicks coming out. Any chance the new Regal GS might have AWD? Wednesday July 21, 2010 15:00 Cozbyrt 15:02 Roger McCormack: We know you guys have a ton of questions about the Regal GS. All we can tell you right now is that we are just as excited as you and that we are going to build it. But we can’t give you any additional product detail at this time. How important is all-wheel drive to you? Wednesday July 21, 2010 15:02 Roger McCormack 15:02 [Comment From Ray Ray : ] Any hints as to when we can expect the Regal GS to hit the road? Wednesday July 21, 2010 15:02 Ray 15:02 Roger McCormack: Hi Ray - Look for more details on the Regal GS later this fall. Stay tuned!!! Wednesday July 21, 2010 15:02 Roger McCormack 15:03 [Comment From MrJones MrJones : ] I presume that remote start isnt included since the Regal is based on Insignia. Any chance of that feature being added next year? After you have it you don’t want a car without that feature. I plan to test drive one this weekend. Wednesday July 21, 2010 15:03 MrJones 15:04 Roger McCormack: Mr. Jones - Yes, you are correct. We’re glad you love that feature and we plan to introduce it next year. Any other features you are looking for? Wednesday July 21, 2010 15:04 Roger McCormack 15:05 [Comment From brian brian : ] any chance of Buick coming out with a convertible? Wednesday July 21, 2010 15:05 brian 15:06 Roger McCormack: Hi Brian - We are always looking for ways to excite our customers…I think a convertible would do just that. Nothing to announce today but know we will look hard at a convertible option. Wednesday July 21, 2010 15:06 Roger McCormack 15:07 [Comment From gary emmons gary emmons : ] why is it taking so long to get the new regal to the showroom Wednesday July 21, 2010 15:07 gary emmons 15:08 Roger McCormack: Hi Gary - Regals are arriving in quantity right now. Make sure that you check with your local dealer of what they have in stock and what they have coming. It takes a little bit of extra time to travel across the pond. Wednesday July 21, 2010 15:08 Roger McCormack 15:08 [Comment From jim motavalli jim motavalli : ] What about any kind of hybrid or electric version of the Regal? Wednesday July 21, 2010 15:08 jim motavalli 15:11 Roger McCormack: Hi Jim - We are exploring all of the alternative propulsion systems that are appropriate for our customers. We know they are looking for performance as well as efficiency. We don’t have anything to announce today, but we’ll have more to talk about with Buick powertrains later this fall. Wednesday July 21, 2010 15:11 Roger McCormack 15:12 [Comment From Mike Mike : ] How are you differentiating the Regal and the Lacrosse in your marketing and advertising? Wednesday July 21, 2010 15:12 Mike 15:13 Roger McCormack: Hi Mike - The Regal has more of emphasis on dynamic performance and more of a focus on the driving experience. You’ll also see a lot more in the months to come online and on tv/radio. Wednesday July 21, 2010 15:13 Roger McCormack 15:14 [Comment From Cozbyrt Cozbyrt : ] I told my 14 year old daughter that I might get the Regal GS and she said “Buick, isn’t that for old people”? What do you think is the best way to change the mindset of the younger crowd or do you want to? Wednesday July 21, 2010 15:14 Cozbyrt 15:16 Roger McCormack: Hi there - We think getting them into our great new products is the way to change their minds. Hopefully, by taking a test drive…or checking the GS out at an auto show will show that Buick is worth taking a second look. Wednesday July 21, 2010 15:16 Roger McCormack 15:16 [Comment From Ron B Ron B : ] how about adding the opel 2.6 turbo engine to the lineup? Wednesday July 21, 2010 15:16 Ron B 15:19 Roger McCormack: Hi Ron - Sorry, we’ve had a flood of questions. Good question. We feel like we have a very strong powertrain line up today that includes a 30-mpg 2.4 liter and then we’ll be adding the turbo with the emphasis on performance. And, by the way this also gets around 29 mpg. We probably aren’t going to add a third powertrain but your suggestion is a good one. What do you see as the biggest benefit of adding the 2.8? Wednesday July 21, 2010 15:19 Roger McCormack 15:19 [Comment From Erica M Erica M : ] How many 2011 Regals have been sold? Wednesday July 21, 2010 15:19 Erica M 15:20 Roger McCormack: Hi Erica - We’ve sold our first 1,000, and as inventories continue to build at dealerships the rate has taken off. Wednesday July 21, 2010 15:20 Roger McCormack 15:21 [Comment From Byron Byron : ] and as a followup, do you think sales of the Regal will take a bite out of the Lacrosse units sold? Wednesday July 21, 2010 15:21 Byron 15:23 Roger McCormack: Hi Byron - Dealers are telling us two different cars, two different customers. Regal, as a new mid-size performance sport sedan, is broadening Buick’s reach to a brand new audience. We don’t have data in yet, but as I said we’re seeing a brand new customer. Wednesday July 21, 2010 15:23 Roger McCormack 15:24 [Comment From Gary Gary : ] Has a Coupe received consideraion? Wednesday July 21, 2010 15:24 Gary 15:24 Roger McCormack: Hi Gary - Yes, very strong consideration. Wednesday July 21, 2010 15:24 Roger McCormack 15:25 [Comment From MrJones MrJones : ] will there be any marketing centered around test drives like you did for Lacrosse? Wednesday July 21, 2010 15:25 MrJones 15:26 Roger McCormack: Hi Mr. Jones - You’re likely to see test drive programs from us in the near future. We think people fall in love with our products especially after they’ve driven them. Wednesday July 21, 2010 15:26 Roger McCormack 15:27 [Comment From brian brian : ] where does the name Buick originate from and if it is a family name, any descendants still around? just curious. Wednesday July 21, 2010 15:27 brian 15:27 Roger McCormack: Hi Brian - It comes from David Dunbar Buick who is the founder of Buick Motors. Larry Gustin has a great book out on Buick history if you are interested. Wednesday July 21, 2010 15:27 Roger McCormack 15:28 [Comment From Ghrankenstein Ghrankenstein : ] Will the Regal have a handbrake, which I prefer, or the electronic emergency brake? Wednesday July 21, 2010 15:28 Ghrankenstein 15:28 Roger McCormack: Hi there - It has the electric park brake. Wednesday July 21, 2010 15:28 Roger McCormack 15:29 [Comment From Meredith Meredith : ] Why no portholes on the Regal? Wednesday July 21, 2010 15:29 Meredith 15:31 Roger McCormack: Hi Meredith - Interesting that you know that portholes are a key Buick styling element! We think you’ll note that every Buick has a strong family resemblance but not every Buick will have every design cue. Wednesday July 21, 2010 15:31 Roger McCormack 15:31 [Comment From jack jack : ] will you discontinue lucerne ? will lacrosse be top buick? regal #2 Wednesday July 21, 2010 15:31 jack 15:32 Roger McCormack: Hi Jack - The Lucerne continues to be a key part of the Buick portfolio selling to a loyal, important Buick customer. Wednesday July 21, 2010 15:32 Roger McCormack 15:33 [Comment From Joe Joe : ] It has been reported a smaller crossover is coming. When will see that in showrooms? Wednesday July 21, 2010 15:33 Joe 15:34 Roger McCormack: Hi Joe - We will add a future small crossover to our portfolio in the next couple of years. We have not announced any details on timing. Wednesday July 21, 2010 15:34 Roger McCormack 15:34 [Comment From MrJones MrJones : ] is the manual still planned for the Regal 2.0T? Wednesday July 21, 2010 15:34 MrJones 15:34 Roger McCormack: YES! Absolutely we can’t wait. Wednesday July 21, 2010 15:34 Roger McCormack 15:35 [Comment From Surfer Surfer : ] LExus, Infiniti, and Volvo all have convertibles, and earlier you said “we will look at a convertible.” Any chance of us getting the Opel convertible they sell overseas and make it a Buick? Wednesday July 21, 2010 15:35 Surfer 15:36 Roger McCormack: Hi there - As we mentioned, we are looking at all options…a coupe, convertible, a wagon, a retractable hardtop and more…we don’t know right now which direction we’ll go. We think the Buick brand can stretch in a lot of directions. What’s your choice? Wednesday July 21, 2010 15:36 Roger McCormack 15:37 [Comment From Ron B Ron B : ] I’m glad you are covering AWD and the coupe option. I own 4 GM products currently and hope to test drive a GS and hopefully a “higher” model down the road. Wednesday July 21, 2010 15:37 Ron B 15:37 Roger McCormack: We can’t wait for you to test drive one too, Ron. Wednesday July 21, 2010 15:37 Roger McCormack 15:39 [Comment From Allie Allie : ] What can you tell us about the Buick Verano? Wednesday July 21, 2010 15:39 Allie 15:41 Roger McCormack: Hi Allie - We haven’t announced any future product names. Sorry that’s all I can say right now. Wednesday July 21, 2010 15:41 Roger McCormack 15:41 [Comment From R R : ] Loved the name Invicta on that concept car. Will that name be used for anything? Wednesday July 21, 2010 15:41 R 15:42 Roger McCormack: We love the name Invicta as well. And, we’ll add it to the list of names we’ll consider in the future. Wednesday July 21, 2010 15:42 Roger McCormack 15:42 [Comment From MrJones MrJones : ] Will we have to wait until the LA auto show for more details on the GS? Wednesday July 21, 2010 15:42 MrJones 15:42 Roger McCormack: Nope. Wednesday July 21, 2010 15:42 Roger McCormack 15:43 [Comment From surfer surfer : ] Convertible!!!! In Southern California there are so many awesome Buick convertibles but they are 40 years old. Wednesday July 21, 2010 15:43 surfer 15:44 Roger McCormack: We’re looking at all types of body styles that you have told us meet the needs of our customers. Can’t say right nowwhich ones will come to market but again, we’re listening. Wednesday July 21, 2010 15:44 Roger McCormack 15:44 [Comment From Meredith Meredith : ] Will there be a new Buick unveiled at the Detroit auto show? Wednesday July 21, 2010 15:44 Meredith 15:45 Roger McCormack: Auto shows are a great way to bring out new products. Stay tuned to all the major auto shows next year. Wednesday July 21, 2010 15:45 Roger McCormack 15:46 [Comment From Gary Gary : ] Riveria was one of the iconic Buick models of all time. Needs to be back in the mix. Wednesday July 21, 2010 15:46 Gary 15:47 Roger McCormack: Hi Gary - Buick has extremely strong heritage and we love the iconic models as well. Wednesday July 21, 2010 15:47 Roger McCormack 15:47 [Comment From Joe Joe : ] Can you tell us about the car that was shown to the woman in the USA Today article? She said it looked like an Enclave. Wednesday July 21, 2010 15:47 Joe 15:48 Roger McCormack: Hi Joe - It’s a future small crossover that we will add in the next couple of years. Stay tuned. Wednesday July 21, 2010 15:48 Roger McCormack 15:48 Roger McCormack: We have time for a couple more questions…we have about 10 more minutes. Wednesday July 21, 2010 15:48 Roger McCormack 15:49 [Comment From jack jack : ] where? when will regal be assembled in n a ? Wednesday July 21, 2010 15:49 jack 15:50 Roger McCormack: Hi Jack - In the first quarter of 2011 the Regal will start to be built at the Oshawa Assembly Center in Ontario. Wednesday July 21, 2010 15:50 Roger McCormack 15:50 [Comment From Gary Gary : ] Please covey to the management that we love these chats and it seemed that this site had been forgotten by GM for weeks. This is a great forum for GM to hear what we enthusiasts are thinking about….and we would rather hear correct information from prsons such as you as opposed to blog sites. Thank you for your “time-out” to do this. Wednesday July 21, 2010 15:50 Gary 15:51 Roger McCormack: You’re welcome Gary. We love hearing from you. It is our pleasure. P.S….if you want to chat with us on a daily basis go to www.facebook.com/buick. We’re always monitoring and answering questions. Wednesday July 21, 2010 15:51 Roger McCormack 15:51 [Comment From Meredith Meredith : ] Any chance of broadening the color selection? Would love to see a nice light silvery blue. Wednesday July 21, 2010 15:51 Meredith 15:51 Roger McCormack: Yes, more colors coming before the end of the year! Wednesday July 21, 2010 15:51 Roger McCormack 15:53 [Comment From Cary Cary : ] I have an Audi A4 convertible that has been problematic, so I would consider a Buick. Will it be hardtop of softtop? Wednesday July 21, 2010 15:53 Cary 15:53 Roger McCormack: Cary - Appreciate your enthusiasm but again we haven’t confirmed any additional body styles. Would love to have you as a Buick customer. Wednesday July 21, 2010 15:53 Roger McCormack 15:54 [Comment From B B : ] Would Buick let buyeers pick the name of the next model by doing a contest on the website? Wednesday July 21, 2010 15:54 B 15:55 Roger McCormack: Your input is extremely important to us and we take it very seriously. That’s a creative idea. Wednesday July 21, 2010 15:55 Roger McCormack 15:55 [Comment From joe joe : ] What is the average age of Enclave owners. I see moms driving themm everywhere? Wednesday July 21, 2010 15:55 joe 15:57 Roger McCormack: Hi Joe - The average age of Enclave buyers is in the 50’s….just so you know the average age of a car buyer in the US is 54. And, we also find an increasing number of buyers (more than 50%) coming from competitive models. Wednesday July 21, 2010 15:57 Roger McCormack 15:58 Roger McCormack: Last question… Wednesday July 21, 2010 15:58 Roger McCormack 15:59 [Comment From Byron Byron : ] I find that many Buick enthusiasts look to the past rather than the future. Why do you think so many embrace the past, but not the present or future of Buick? Wednesday July 21, 2010 15:59 Byron 16:01 Roger McCormack: Hi Byron - They look to the past because we were an iconic brand with a strong history of great cars. We believe that the vehicles we are building and selling today live up to that strong heritage. We’re looking forward to a very bright future. Wednesday July 21, 2010 16:01 Roger McCormack 16:02 Roger McCormack: Thanks to all of you for chatting with us today. There were a lot of great questions. If you want to continue the conversation….check us out at www.facebook.com/buick. Have a great afternoon!   Chat 2010-07-21T21:00:18+00:00 /index.php/site/progress_reports/chevy_volt1/ /index.php/site/chevy_volt1/#When:22:00:21Z 4:01 Phil Colley: Alright everyone, we have Chevrolet Volt marketing director Tony Disalle and global electric vehicle executive Doug Parks here to answer your questions about today’s announcement on the Volt’s 8-year, 100,000 mile standard battery warranty. 4:02 [Comment From Guest Guest : ] Hi Doug and Tony! Great news on the warranty, but it would be great to know when the warranty is triggered. Is there some minimum number of miles or state of charge threshold?  4:03 Tony DiSalle: The warranty is good at delivery - no minimum.  04 [Comment From Jeff Engel, reporter Jeff Engel, reporter : ] How does the newly-announced warranty compare to other hybrid vehicles, like the Prius?  4:07 Doug Parks: The Volt is an electric vehicle with an extended range back up. So the technology is quite a bit different. Our battery has signifcantly more capacity and power deliver to the vehicle. We believe our battery warranty is very comprehensive and as good as any in the business.  4:07 [Comment From Jeff K Jeff K : ] How is the 100,000 mile warranty for the range extender calculated? Is it by miles travelled by the vehicle or the miles powered as a result of the range extender?  4:07 Tony DiSalle: It’s by vehicle miles traveled, not by engine miles traveled.  4:08 [Comment From Statik@gm-volt.com Statik@gm-volt.com : ] Can you reference the warranty for California and the other 16 CARB states a little bit? Do you think there will be any confusion and/or do you plan to market the car’s warranty seperately from the rest of the country in those states?  4:09 Doug Parks: Today’s warranty annoucement covers all states, including California.  4:09 [Comment From Josh Kalla Josh Kalla : ] Has GM drawn up recycling plans for the batteries?  4:11 Doug Parks: We’re looking at a variery of options, primarily secondary use. We have nothing to disclose at this time but there are many options that are being investigated.  4:12 [Comment From Faz Faz : ] If after 75,000 miles or 6 years down the line, the battery becomes defective for some reason, will GM cover the complete cost of a battery replacement if that’s needed?  4:14 Doug Parks: Yes.  4:14 [Comment From Lyle Dennis Lyle Dennis : ] What is GM expectations for battery performance beyond eight years/100,000 miles?  4:16 Doug Parks: The batteries are being validated beyond the warranty period. We continue to test to see how far they will live.  4:17 [Comment From Guest Guest : ] Will the use of Level 1, 2, or 3 charging affect the warranty? Recent articles have suggested that Level 3 charging is harder on the battery.  4:17 Doug Parks: The warranty covers level 1 and level 2 charging. Level 3 (if you mean DC off board charging) is not supported on the Volt.  4:19 [Comment From Tom M Tom M : ] Hi guys, I thought California mandated that battery packs for electric cars be warranted for 10 years and 150,000 miles? Why does the Volt get an exclusion?  4:20 Doug Parks: California does not mandate 10 years/150,000 miles for all vehicles.  4:21 [Comment From Randy Z Randy Z : ] I’ve read about the thermal management protecting the cells from heat or cold but can we expect the battery to perform the same in South Texas as it performs up in Canada over the long term?  4:22 Tony DiSalle: This is clearly and advantage of the Volt. With the liquid cooled and heated thermal management of the battery, we’ve enabled the Volt to consistently perfomr well in different climates.  4:23 Doug Parks: This is exactly why it is important to heat or cool any electric vehicle’s battery to optimize its long-term performance and durability. Our thermal management system minimizes external climate impacts to performance, but the laws of physics will drive some differences.  4:23 [Comment From Patrick Patrick : ] Hello - can you please comment what the battery warranty will be in Canada.  4:24 Tony DiSalle: When the Volt launches in Canada next year, it will have same warranty - 8 years and 160,000 kilometers.  4:25 [Comment From Dave@ Pike Research Dave@ Pike Research : ] After a replacement, does the warranty on the new battery reset so the new battery gets the full 100,000 mile warranty?  4:25 Doug Parks: The vehicle will meet the original warranty 8 years/100,000 miles.  4:26 [Comment From Tony Posawatz Tony Posawatz : ] Have you heard what the Nissan Leaf battery warranty is? I can’t find that information anywhere.  4:26 Doug Parks: Get back to work Tony!  4:27 [Comment From Paul Leblond Paul Leblond : ] At one time I understood that if the battery had issues, individual cells would be replaced. Would this be something done at a dealership and covered? Or what is the likelyhood of an entire battery being replaced?  4:29 Doug Parks: There will be some level of battery repair available at the Chevrolet dealer. However all refurbishment/cell replacement will be done at a central specialized repair center.  4:29 [Comment From Josh Kalla Josh Kalla : ] How does the warranty compare to the Tesla?  4:30 Tony DiSalle: I think if you check with them, it’s significantly less.  4:31 [Comment From Billtrez, Voltage Member Billtrez, Voltage Member : ] Does the Volt have the capability of keeping track of EV miles and ICE miles separately driven for maintenance?  4:32 Doug Parks: We’ve developed some pretty slick in the vehicles to track EV miles and range extended miles as well as vehicle efficiency information. This is also a feature of the smart phone app.  4:33 [Comment From Daniel Stewart Daniel Stewart : ] The chat announcement mentioned: “Details on the validation and testing of the Chevrolet Volt’s lithium-ion battery and the start of regular battery production will also be provided”  4:33 Tony DiSalle: Our team of engineers have completed more than one million miles and four million hours of validation testing of Volt battery cells, modules, and packs since 2007. The development, validation and test teams have met thousands of specifications and validated each of the Volt battery’s 161 components to ensure we deliver on the reliability, safety and durability you expect from us. Our battery plant will begin regular production in August.  4:34 [Comment From JohnK JohnK : ] If the Volt battery is put through multiple charge cycles in one day (like at work and at home) would that cause the expected lifetime to be decreased?  4:34 Doug Parks: The warranty covers all customer charge cycles. The vehicle has a sophisticated controls system to properly charge the battery and maintain the temperature at an optiomized level.  4:35 [Comment From dkennedy dkennedy : ] If I’m in the 100k and 8 year period, does the battery have to completely die for the warranty to apply or is there some other loss of charge level that triggers the warranty?  4:38 Doug Parks: Any loss of function will be warrented. There is a minor amount of reduction of battery capacity that happens with all batteries, including ours. We believe the majority of the capacity will extend beyond 8 years.  4:38 [Comment From Pamela Teige Pamela Teige : ] All the worry about the battery is important, but I want to know how reliable the gas/ethanol engine has proved to be. There isn’t much press about that. It is pretty small for the weight of the car.  4:39 Doug Parks: The basic engine is in high volume production today at high quality levels in similar other GM products. This is a proven engine.  4:40 [Comment From Voytech Voytech : ] What steps are you taking to prepare your dealership network for servicing the Volt?  4:42 Tony DiSalle: Service training for the Volt begins this fall for participating selling dealers as well as authorized service dealers in non-launch markets. Each participating service dealer will be required to install two 240V charging stations and have special tooling on hand.  4:42 [Comment From JohnK JohnK : ] Can you provide any details on any of the “free chargers may be available to early customers” stories?  4:44 Tony DiSalle: Nothing further at this time. Just to reiterate, 4,400 of the first Chevrolet Volt customers will have access to a free level 2 (240V) home charger as part of the DOE program.  4:46 [Comment From Daniel Ethier Daniel Ethier : ] Does the thermal management system keep the battery warm when it is parked outside on a cold day?  4:46 Doug Parks: We are able to condition the battery hot or cold at any time.  4:48 [Comment From MetrologyFirst MetrologyFirst : ] If there is a failure for some reason in the thermal management system, will the car shut down and stop to preserve the battery?  4:49 Doug Parks: We run hundreds of diagnostics on the battery every second to make sure the battery is operating properly. If a fault is detected the appropriate reaction will occur (i.e. cluster indicator, etc.)  4:49 [Comment From PAC-MAN PAC-MAN : ] Hi ..I can charge with either 120V or 240V in my garage. Is one or the other better for longevity of the battery pack.  4:49 Doug Parks: No.  4:50 [Comment From vanuck vanuck : ] is the fact that Ford is sourcing its batteries from the same supplier as you, a limiting factor for Volt production?  4:52 Doug Parks: The li-ion cell is from the same supplier, but the Volt battery is a GM designed, built and assembled battery. The Ford annoucement will not impact Volt capacity, and we take it as a compliment if any competitior wants to source the same cells we use.  4:54 [Comment From Voytech Voytech : ] What would you consider to be the market segment, that the Volt will be competing against? Would you consider the Volt a Premium vehicle when compared to the hybrids.  4:55 Tony DiSalle: Chevrolet Volt is innovative and will draw from multiple existing segments. What’s key is the consumer mindset of wanting freedom from the gas pump. This is now a mainstream mindset.  4:55 [Comment From Diego (Puerto Rico) Diego (Puerto Rico) : ] What kind of protection system is there for the Volt’s battery pack should there ever be a serious malfunction on any public (Level 2) EV charging station?  4:57 Doug Parks: The Volt has a sophisticated controls systems that monitors the battery hundreds of times per second. If any abnormalities are detected appropriate reaction will occur, including potential charger shut down and vehicle shut down in extreme situations.  4:57 Phil Colley: We have time for one more question.  4:59 [Comment From Daniel Ethier Daniel Ethier : ] Based on all your testing, how reliable do you expect the Volt to be overall?  5:01 Tony DiSalle: Like I mentioned earlier, our team of engineers has completed more than one million miles and four million hours of validation testing of Volt battery cells, modules, and packs since 2007. The rest of the vehicle has been developed with the same focus on durability and longevity.  5:02 Tony DiSalle: Thanks for all the great questions everyone - I look forward to more of these webchats.  5:02 Doug Parks: Thanks for all the great questions, sorry we couldn’t get to everyone. We look forward to sharing more information about our great car with you as the launch continues.  5:04 Phil Colley: Thanks for joining everyone. Be sure to check out http://chevroletvoltage.com, http://facebook.com/chevroletvolt and http://twitter.com/chevyvolt for all the latest Volt information.  Chat 2010-07-14T22:00:21+00:00 /index.php/site/progress_reports/gm_nets_five_of_edmunds.coms_top_10_launch_awards/ /index.php/site/gm_nets_five_of_edmunds.coms_top_10_launch_awards/#When:17:55:58Z GM Nets Five of Edmunds.com’s Top 10 Launch Awards Led by the Chevrolet Camaro, General Motors had five of the 10 most-successful all-new or totally redesigned vehicle launches in 2009, based on an analysis by Edmunds.com leading to the automotive information firm’s first Launch Breakthrough Award. The Camaro has outsold its primary competitor for 11 of the last 13 months and continues to sell with practically no incentives. “With its highly anticipated launch, the Camaro was the clear winner, commanding premium prices, spending little time on the dealership lots and becoming one of the bestselling vehicles in its segment,” Edmunds.com senior analyst Jessica Caldwell said. The Chevrolet Equinox had the No. 3 launch breakthrough; the Cadillac SRX was No. 5; Buick LaCrosse was No. 7 and GMC Terrain was No. 10. The study included 54 eligible vehicles, each all new or totally redesigned in calendar year 2009 and launched before December 1, 2009. Qualifying vehicles had at least 100 sales per month. The Chevrolet Equinox has maintained one of the industry’s lowest inventories, and three separate actions have been announced to increase Equinox capacity since the start of production last year. About half of Equinox sales come from non-GM trade-ins The Cadillac SRX, meanwhile, cemented a top-five launch breakthrough finish, complementing its sales increases. SRX has led its segment in the past year in increases for both sales and projected resale value.  June was the fifth-best sales month ever for SRX and second-best retail sales month on record. Critically acclaimed, the Buick LaCrosse finished seventh among the launch breakthrough vehicles and the GMC Terrain finished tenth. The other top 10 vehicle launches of the year were the Porsche Panamera (2); Ford Fusion Hybrid (4); Lexus RX 350 (6); Toyota Prius (8) and Mercury Milan Hybrid (9). “According to our analysis, seven of the top ten launches of the year were domestic vehicles, and many of those new cars are still selling at an impressive rate,” said Edmunds.com senior analyst Ray Zhou. The Edmunds.com Launch Breakthrough Award is based on an analysis of 18 factors associated with a launch of a new vehicle, including pricing, sales, market share, dealer profit margins, incentives, consumer consideration, consumer ratings, inventory levels and residual values for all eligible vehicles. Blogging 2010-07-12T17:55:58+00:00 /index.php/site/progress_reports/chevy_volt/ /index.php/site/chevy_volt/#When:22:00:37Z Chat 2010-07-01T22:00:37+00:00 /index.php/site/progress_reports/gm_increases_number_of_j.d._power_initial_quality_study_awards/ /index.php/site/gm_increases_number_of_j.d._power_initial_quality_study_awards/#When:19:15:37Z GM Increases Number of J.D. Power Initial Quality Study Awards General Motors Co.’s commitment to continuous vehicle quality improvement received significant recognition in the 2010 J.D. Power and Associates Initial Quality Study (IQS) with 10 models ranking in the top three in their segment for quality performance in the first 90 days of ownership. GM’s Lansing (Mich.) Grand River assembly plant - home of the Cadillac CTS family and STS - was awarded the study’s Bronze Plant Award in the North/South America region, and was the only U.S. plant to be recognized in the study. Vehicle segment wins for the Chevrolet, GMC and Cadillac models support the quality improvement trend seen in internal evaluations, which show that, since 2007, GM has reduced warranty repairs by 45 percent per vehicle in North America. GM trucks swept the top three spots in the large crossover/SUV category with the Chevrolet Tahoe leading the way, followed by the Chevrolet Suburban and GMC Yukon/XL.  The Chevrolet Avalanche was the top-ranked large pickup for initial quality, tied with the GMC Sierra.  GM also took the top spot in the large premium crossover/SUV segment (Cadillac Escalade) and ranked in the top three in the midsize car (Chevrolet Malibu), entry premium car (Cadillac CTS), and large car (Buick Lucerne) segments. “Delivering top-quality vehicles for our customers is our overriding priority,” said Dan Nicholson, GM vice president of Global Quality.  “Our entire team is committed to improving our vehicles, and we never lose sight of the fact that the competition is also moving fast.” The 2010 IQS is based on responses from more than 82,000 purchasers and lessees of new 2010 model-year vehicles surveyed after 90 days of ownership.  The study is based on a 228-question survey designed to provide manufacturers with information to quickly identify design-related problems, defects and malfunctions.   Blogging 2010-06-18T19:15:37+00:00 /index.php/site/progress_reports/ev_charging_stations/ /index.php/site/ev_charging_stations/#When:17:00:42Z 10:51 Doug Wernert: Hello everyone, I’m Doug Wernert from the Volt team. Thank you for participating in our chat today. Joining us will be Tony Posawatz, Vehicle Line Director for the Chevrolet Volt, along with Don Karner, the CEO of ECOtality , Marc Carlson, the Executive Director for Coulomb’s ChargePoint America program and Scott Miller, the Program Director for the program. We’ll get started right at 11, but feel free to send in your questions now.  11:01 ECOtality_Don Karner: Hello, this is Don Karner with ECOtality. Thank you for joining us this morning.  11:01 Coulomb_MarcCarlson: Welcome to the webchat and thanks for your interest and participation. Marc 11:02 Tony Posawatz: Hello everyone. We’re charged up today, so let’s get started.  11:03 [Comment From TR TR : ] Are there any standards that are set for home charge stations like height, grounding, cord length, backup gen connections, etc. What body is setting those standards?  11:05 ECOtality_Don Karner: The Society of Automotive Engineers (SAE) sets standards for the connection between the electric vehicle supply equipment (EVSE) and the vehicle. The National Electric Code defines the safety standards for the EVSE. This standard is backed up by testing laboratories like Underwriters Laboratories.  11:06 [Comment From John ODell John ODell : ] How does one qualify and what does one have to do to receive on of the chargers (beyond buying r leasing the car, of course)?  11:08 Coulomb_MarcCarlson: John, For the ChargePoint America Program you first have to be in one of the 9 areas of coverage and then purchase or lease a program vehicle. We will also be providing home, public and commercial stations. You also have to agree to allow data (in aggregate) to be collected from your home station for a period of 2 years after installation. 11:08 [Comment From MarkH21518 MarkH21518 : ] I would really like a Volt in Utah. Don’t leave those of us that don’t live in California out.  11:09 Tony Posawatz: The Volt is still on schedule to being production for retail customers in November of 2010. First customers in our published launch regions should receive cars before the end of the year. Those launch regions are California, Michigan and greater Washington D.C. area. Stay tuned for future announcements on additional launch plans. One final note - by the end of 2011, a Volt will be in Canada and nationwide in the U.S.  11:10 [Comment From jim motavalli jim motavalli : ] How will the participants getting the free chargers be chosen, and in what specific regions?  11:10 ECOtality_Don Karner: The qualification process for The EV Project is a bit different. We will offer any GM Volt purchasers free residential EVSE hardware and a credit of up to $1,200 for installation of our EVSE. This is available for a limited time and is applicable in Seattle, Portland, LA, San Diego, Houston, Dallas and DC. You can express interest at www.TheEVproject.com.  11:13 ECOtality_Don Karner: The EV Project will be working in areas that are zip code based in metropolitan Seattle, Portland, Los Angeles, San Diego, Houston, Dallas and Washington DC.  11:13 [Comment From Brad Berman Brad Berman : ] Will there be home assessments, prior to actual installation, to determine if a buyer’s home service is sufficient?  11:13 Coulomb_MarcCarlson: Brad, Yes. Immediately following Volt purchase or lease there will be a home audit to determine charger readiness. Marc 11:16 [Comment From Gary Clarke Gary Clarke : ] I see Los Angeles is an area that will get the home chargers, but does that include outlying areas, like San Bernardino and Riverside for example?  11:16 Coulomb_MarcCarlson: Gary, The ChargePoint Program is covering LA, Orange and Riverside counties for home and public infrastructure. Marc 11:17 ECOtality_Don Karner: All EV Project chargers, both residential and commercial, will be Internet connected. This allows The EV Project to collect data on energy and power associated with each charge and develop a data base of how Volt drivers are utilizing both their home charging infrastructure and charging infrastructure available at commercial locations. This will help optimize infrastructure roll out in future Volt cities.  11:17 [Comment From CaptJackSparrow CaptJackSparrow : ] Exactly what “Cutomer data” will you be getting from the free chargers you will be offering?  11:18 [Comment From SteveM SteveM : ] Will a home charging station be the only way to charge the Volt on 220volts?  11:20 Tony Posawatz: Using 240V charging, the Volt can be charged in 4 hours or less with the charging units that are being used by this program with ECOtality and Coulomb. Every Volt comes standard with a 120V charging cord set that can be used in one of the many millions of plugs in the United States.  11:21 [Comment From John Gartner John Gartner : ] Good morning all. I was wondering what is the process for folks who live in condos or apartment buildings who have reserved indoor parking spots. Can I order a charger (or a Volt) if I don’t own the building?  11:21 ECOtality_Don Karner: Apartment dwellers will need to obtain permission of their landlord/building owner to install EVSE. This installation will typically be performed by the landlord/building owner who will likely own the EVSE and charge for access similar to covered parking.  11:22 Coulomb_ScottMiller: George, Sacramento is one of the ChargePoint America program cities. As such, people in Sacramento purchasing Volts will be entitled to free chargers. In addition, the CEC is providing a grant for the installation of these chargers and you will qualify for that as well. Finally, we are also rolling out public and commercial chargers across the Sacramento area.  11:22 [Comment From CaptJackSparrow CaptJackSparrow : ] Are these Level 2 chargers? What if I want a Level 3 and willing to pay for a retrofit on a property for higher voltage/current? What are the options?  11:27 ECOtality_Don Karner: The EV Project will be installing Level 3 (DC fast charging) in Project markets. we will also be electrifying the I5 corridor between Eugene and Seattle, as well as as I-10 between Phoenix and Tucson and connecting the three Project cities in Tennessee. This will give us an excellent opportunity to study the use of DC fast charging in transportation corridors.  11:28 [Comment From Keith S Keith S : ] Will this offer be available in Metro Detroit 11:28 Coulomb_ScottMiller: Keith, Detroit is also one of the ChargePoint America cities. As such, the offer is available in Detroit. In addition, we have extended the program to Southern Michigan from Grand Rapids to Lansing to Detroit. 11:29 [Comment From Johnny P Johnny P : ] Do you have an estimate of an average $$ cost per full charge, using this charging station?  11:29 Tony Posawatz: The U.S. national average electricity cost is about 11 cents per kilowatt-hour and off-peak is less. So, a Chevrolet Volt could be charged for less than a dollar and for other EVs, charging costs will depend on the size of the battery.  11:30 [Comment From Gary Clarke Gary Clarke : ] Don, I signed up at www.theevproject.com but it says you have to have a Nissan Leaf, and does not mention the Volt. I want a volt, will I still qualify?  11:30 ECOtality_Don Karner: The EV Project website will be updated tin the next 48 hours to include the Volt, sorry for the delay and thanks for your interest.  11:31 [Comment From jim motavalli jim motavalli : ] Could all of you say what percent of EV charging you think will be done at home?  11:31 Tony Posawatz: Jim, for Chevrolet Volt, we believe that almost all the charging will be done at home - at least in the initial phases where workplace charging and public charging will be not fully developed. We know with great certainty that the car will be there ten hours every evening and with the 120V charging, you can get a complete charge. We are currently monitoring charging using OnStar.  11:32 [Comment From George George : ] Considering the Volt will be released in the “Greater” parts of Washington DC, which encompasses parts of VA, WV, MD and DC, will the EVProject be supporting all areas considered part of the DC Metro Area, or just the close surrounding areas in VA and MD, or just DC specifically?  11:32 Coulomb_ScottMiller: George, Both Coulomb and Ecotality have programs in the DC area for home chargers. From a geographic perspective, we will be providing chargers for the greater DC area that includes Northern Virginia, Southern Maryland, and DC proper. 11:33 [Comment From Lynn Lynn : ] Will these stations allow my utility to give me special/discounted pricing?  11:35 ECOtality_Don Karner: The EV Project EVSE incorporates a utility certified energy meter that will allow metering of he energy used in your Volt. We are working with utilities in the Project areas to encourage the use of EV rates that promote off peak charging by providing discounted rates for off peak electricity. This will of course be up to the utility to decide along with their rate commission.  11:35 [Comment From Paul Paul : ] Exactly what is the 240V installation process? Does your electrician simply add a new circuit and install a box that connects to the resident’s network?  11:37 Tony Posawatz: When you purchase a Volt, the Chevrolet dealership will assist you by providing recommended service providers for home charging installation that will coordinate the hardware, permitting and full-service installation of your charging station for your Volt.  Friday June 18, 2010 11:37 Tony Posawatz From the Coulomb web site I placed an inquiry as a person in the Detroit area with a Volt on order from my local dealer. Have not been contacted yet (email address was given).  11:37 Coulomb_ScottMiller: John, I’m sorry you have not been contacted yet. Our process has an immediate response coming to you in the way of an email. For the logistics of receiving your charger, you will be working directly with your dealer on that and they can help organize everything from receiving the charger to the site survey to the installation. We are a bit early in the process now so the details are still being worked out.  11:38 [Comment From Paul Paul : ] Will I have access to the data you collect for my vehicle?  11:38 ECOtality_Don Karner: For participants in the EV Project, a web portal will be provided giving access to data for the Volt driver’s charging history, both from their home charger and from any charging done at EV Project commercial chargers.  11:38 [Comment From Johnny P Johnny P : ] Is the Volt capable of being slow charged with lower than 120V voltages, Say, 12-14 Volts Dc ..?  11:38 Tony Posawatz: Yes 11:39 [Comment From Doug Doug : ] Up to what current will the home chargers be able to provide?  11:40 ECOtality_Don Karner: The EV Project EVSE will be capable of charging at 240 volts and up to 30 amperes. The EVSE can be set to a lower maximum current if the homeowners electrical system is limited.  11:40 [Comment From George in Sacramento George in Sacramento : ] Will the charging system for the Volt also be compatible with that for the Nissan Leaf? We plan on getting BOTH cars as soon as they are available in Sacramento.  11:41 Coulomb_ScottMiller: George, Coulomb 220 charging stations use the J1772 interface. All the major manufacturers are supporting this standard including GM and Nissan. As such, you will be able to use the same station for both cars. 11:41 [Comment From Paul Paul : ] Don, do I need to re-sign up for the Volt when you update your website?  11:43 ECOtality_Don Karner: Paul, it would be best to re-sign up. If you have provided your e-mail address we will be in contact with you, but please visit the site again to be sure.  11:44 [Comment From Harvinder Singh Harvinder Singh : ] I live in greater Sacramento area and am getting Nissan LEAF. I just wanted to know if there are any plans for free home chargers in this area.  11:45 Coulomb_ScottMiller: Harvinder, The DOE has provided a grant for Sacramento to Coulomb Technology and its 3 vehicle partners. Nissan was not one of those partners. As such, there are no free home chargers available for Nissan vehicles in the Sacramento area. There will be public/commercial chargers available in Sacramento from Coulomb. Contact your employer and have them contact us about getting a charger under the program. 11:46 [Comment From John ODell John ODell : ] The programs are aimed at spurring sales and use of plug-in electric-drive vehicles. Are their hopes of extending or expanding them beyond their present limits so more people in more areas can take advantage?  11:46 Tony Posawatz: These programs that we just announced will certainly build initial charging infrastructure for plug-in cars. Many other stakeholders are evaluating other incentives or support programs to further expand the electrification of the car. Some examples include: recent state of Maryland HOV and sales tax rebates and we anticipate opportunities in the area of renewables.  11:46 [Comment From flmark flmark : ] One can rig up a 220v outlet in the garage (for a dryer, for example); what makes these chargers preferable to using that (probably more inexpensive) way of charging the Volt?  11:46 ECOtality_Don Karner: The National Electric Code requires the use of EVSE for safety purposes. A dryer plug is not made to be plugged and unplugged repeatedly, nor does it have any ground fault protection for the cord. The EVSE provides these features to assure that charging an EV is both convenient and safe.  11:47 [Comment From J Fallon, Edmunds.com J Fallon, Edmunds.com : ] How were the regions selected?  11:47 Coulomb_ScottMiller: J Fallon, The participating cities were selected based on where the vehicle manufacturers were launching their products. 11:47 [Comment From CaptJackSparrow CaptJackSparrow : ] What is the MAX current draw for the 120VAC charger and the 240VAC charger? If I have a dedicated 30A 240VAC circuit, will it use all 30A or will it get dumbed down to a lower amperage?  11:49 ECOtality_Don Karner: A 30 ampere breaker will typically carry only 80% of that rating continuously. Therefore, your 30 ampere circuit will only support charging at a maximum continuous output current of 24 amperes. To get the full 30 ampere rating a 40 ampere circuit is required.  11:50 [Comment From Guest Guest : ] Coulomb’s products distinguish themselves by being network connected. Will the Coulomb home chargers have that feature?  11:50 Coulomb_ScottMiller: The Coulomb home chargers are indeed network connected. They can be remotely diagnosed and have all the email/text features of our other chargers. But don’t worry about your home charger showing up on our map of public chargers. We keep the home chargers out of the public view 11:50 [Comment From CaptJackSparrow CaptJackSparrow : ] To the Volt team, what is the color of the Volt pictured on Lyle Dennis’s site gm-vol.com? What’s it called?  11:51 Tony Posawatz: That color is Viridian Joule.  11:51 [Comment From Steve K Steve K : ] What’s the warranty on the chargers?  11:53 Coulomb_ScottMiller: Steve, The parts warranty on the chargers will be throughout the project scope (October 2013 for Coulomb).  11:53 [Comment From Brad Berman Brad Berman : ] Will the data that’s collected be made public (in the aggregate)?  11:53 ECOtality_Don Karner: Aggregated data (not containing any personally identifiable information) will be published in reports and presentations. No personally identifiable data will ever be released. 11:53 [Comment From SteveM SteveM : ] Has a price been set for the chargers for us to buy from GM or the dealer?  11:54 Tony Posawatz: The value of the Free Home Charging Station program ranges from $1,000-2,000. GM additionally will offer 120V travel cord sets and a 240V station through our dealers. Prices will be announced at a future date.  11:55 [Comment From SK SK : ] Why not Michigan?  11:56 Coulomb_ScottMiller: Coulomb is supporting southern Michigan with both free home and public/commercial chargers.  11:57 [Comment From jim motavalli jim motavalli : ] What are the long-term prospects for fast-charging cars—in half an hour or less? Will the Volt’s batteries stand up to repeated fast charging?  11:58 Tony Posawatz: Volt batteries are designed to last 10+ years and 150,000 miles in the car. They are liquid-cooled and tested to the highest standards. Currently, they are capable of handling fast charging, although for start of production, we have 120V and 240V options only. The future of fast charging will be greatly determined by the demand of plug-in vehicles. Fast charging units themselves will most likely not be for residential applications, due to cost and power consumption.  11:59 Doug Wernert: We’re out of time today. Thanks to everybody who joined us and submitted questions.  12:00 Tony Posawatz: Goodbye everybody! Have a great weekend.  12:00 ECOtality_Don Karner: Thanks for your time and interest in EVs, the Volt and the EV Project. Please visit our website www.TheEVProject.com and sign up to receive more information. 12:01 Coulomb_ScottMiller: Thanks for taking the time to participate today. We are looking forward to working with Volt purchaser in our nine geographic regions: Detroit, Washington DC, New York, Orlando, Austin, Sacramento, LA, San Francisco, and Bellevue/Redmond.  Chat 2010-06-18T17:00:42+00:00 /index.php/site/progress_reports/2010_buick_lacrosse_named_a_top_10_best_dark-horse_car_of_2010_by_edmunds.c/ /index.php/site/2010_buick_lacrosse_named_a_top_10_best_dark-horse_car_of_2010_by_edmunds.c/#When:14:53:13Z 2010 Buick LaCrosse Named a “Top 10 Best Dark-Horse Car of 2010” Edmunds.com today named the 2010 Buick LaCrosse one of the “Top 10 Best Dark-Horse Cars of 2010.” This recognition from Edmunds.com is the latest in a list of awards that the LaCrosse has received, along with strong customer demand, which demonstrates Buick’s continued commitment to customer satisfaction and vehicle quality and reputation. “Each month we continue to see new consumers discovering the LaCrosse, and Edmunds.com’s ‘Top 10 Best Dark-Horse Cars of 2010’ award confirms the growing momentum behind the car,” said Roger McCormack, Buick marketing manager. “The LaCrosse has been a driving force in Buick’s eight months of year-over-year sales increases, and experienced its best retail sales month ever in May. The demand for the LaCrosse is showing no signs of slowing down, and we are always encouraged to see new consumers that are searching for a vehicle that offers styling, performance and quality without a premium price tag.” According to Edmunds.com, the “Top 10 Best Dark-Horse Cars of 2010” recognition is designed to provide consumers with information on vehicles “that somehow fly just below the radar when it comes to consumer awareness, but nevertheless have a lot to offer shoppers on the hunt for quality and value.” “With bold, assertive sheet metal and one of the most stylish interiors in the segment, this is truly a Buick for a new generation,” said Edmunds.com about the LaCrosse. “Sharp, well-balanced driving dynamics round out the picture, ensuring that a pleasant time is had behind the wheel. If you’re in the market for an upscale mid- to full-size sedan, the impressive LaCrosse is worth a look.” Blogging 2010-06-16T14:53:13+00:00 /index.php/site/progress_reports/2010_chevrolet_equinox_gmc_terrain_earn_iihs_top_safety_pick_award/ /index.php/site/2010_chevrolet_equinox_gmc_terrain_earn_iihs_top_safety_pick_award/#When:20:23:18Z 2010 Chevrolet Equinox, GMC Terrain Earn IIHS Top Safety Pick Award The 2010 Chevrolet Equinox and GMC Terrain received the highest possible rollover protection rating of “Good” in the first Insurance Institute for Highway Safety (IIHS) rollover tests of midsize SUVs and crossovers, one of four tests leading to both vehicles receiving the Institute’s Top Safety Pick award. The IIHS’s roof strength test pushes a metal plate against one corner of a roof at a constant speed, before five inches of roof crush is reached. To receive its “Good” rating the subject vehicle must withstand a force equal to four times its weight. “The Top Safety award recognizes vehicles that are on the top rung for safety,” said IIHS president Adrian Lund.  “The Equinox and Terrain are in an elite group of vehicles that have achieved the highest ratings for front, side, rollover, and rear crash protection, and that have electronic stability control to help drivers avoid serious crashes.” The 2010 Equinox and Terrain offer standard four-wheel disc brakes, traction control and StabiliTrak electronic stability control with rollover mitigation. Both offer six standard air bags: dual frontal air bags, head curtain side air bags and seat-mounted side air bags. “Equinox and Terrain are great examples of a comprehensive safety approach that’s designed to offer peace of mind and keep drivers as safe as possible on the road,” said Jeff Boyer, General Motors executive director of Safety. “This includes technologies to help drivers avoid crashes, features to protect occupants in the event of a crash and systems that get the right kind of help to the scene as quickly as possible.” The 2010 Equinox and Terrain also have received the highest possible five-star front- and side-impact ratings from the National Highway Traffic Safety Administration. Blogging 2010-06-02T20:23:18+00:00 /index.php/site/progress_reports/buick_cadillac_top_brands_in_vehicle_satisfaction_awards/ /index.php/site/buick_cadillac_top_brands_in_vehicle_satisfaction_awards/#When:19:19:32Z Buick, Cadillac Top Brands in AutoPacific Satisfaction Awards Buick and Cadillac are the top-rated popular and premium brands in vehicle satisfaction as voted by consumers in more than 42,000 surveys compiled in the first quarter of 2010 by the Southern California-based market research firm AutoPacific. The Chevrolet Camaro (Sporty Car); Cadillac Escalade (Luxury SUV) and GMC Acadia (Large Crossover SUV) all won the categories in which they compete. “General Motors brands had a strong performance in AutoPacific’s 2010 Vehicle Satisfaction Awards,” said AutoPacific vice president Daniel Hall. “Top honors among popular brands were awarded to Buick, and Cadillac scored the highest among all premium brands.  Not only that, but Cadillac has won top honors in six out of the last 10 years of this research.” With an overall score of 693, Buick finished seven points ahead of second-place Honda. GMC finished fourth in the popular brands rankings. “This recognition is important to us because it is based on our owner’s satisfaction with their vehicles, and this award is proof that our efforts to continuously improve our vehicles are paying off,” said Roger McCormack, director of marketing for Buick. Cadillac had 713 points in the premium brand ranking, eight points ahead of second-place Lexus. “This award has special meaning for Cadillac because it’s based on customer impressions,” said Don Butler, vice president for Cadillac marketing. ”Cadillac’s third-straight ranking at the top shows that we are consistently meeting and exceeding the expectations of the people who know our products best.” The Vehicle Satisfaction Awards are based solely on owner input. AutoPacific asks questions related to satisfaction rather than quality or reliability, which are the focus of other consumer surveys. AutoPacific said it does not vote on the awards, only does the math. “Proof of satisfied customers is as good as gold,” AutoPacific President George Peterson said. “We’ve found that more than 25 percent of new car buyers are positively influenced by owner-based awards like the VSA when deciding on a new car or truck.” Blogging 2010-05-25T19:19:32+00:00 /index.php/site/progress_reports/11_silverado_sierra/ /index.php/site/11_silverado_sierra/#When:17:00:30Z 10:53 Moderator: Good morning and welcome to chat!  10:54 Moderator: Rick will join us in a few minutes. Please get your questions ready.  10:54 [Comment From Matt Sturtevant Matt Sturtevant : ] Good morning to you too!  10:57 [Comment From Marcus Thompson Marcus Thompson : ] good morning!  10:59 Moderator: Rick is here and ready for your questions.  10:59 Rick Spina: Morning…..sorry to be “almost” late. 11:00 [Comment From Matt Sturtevant Matt Sturtevant : ] I’m a salesman at Martin Bros. Chevrolet in Arcade New York so I will have a few questions on the behalf of my customers 11:00 Rick Spina: Where is Arcade? 11:00 [Comment From Matt Sturtevant Matt Sturtevant : ] it is about 45 minutes South of Buffalo 11:01 Rick Spina: What kind of things are you wondering about? 11:03 Rick Spina: Ahh…does Rte. 17 make it that far West? It’s been a while since I’ve been through there…. 11:04 Moderator: Matt ,while you are typing your questions. We will take another.  11:05 [Comment From Truckguy Truckguy : ] Why keep IFS on a heavy duty 4x4 pick-up truck? We have lost many severe duty customers to Ford and Dodge due to GM’s light front suspension. Yes, the GAWR may be higher on the 2011 IFS HD but in real word actual strength out in the oil fields it does not compare to solid live axles.  11:05 Lisa Hutchinson: The durability and toughness of the suspension really shouldn’t be dictated whether it is IFS or not, Many years ago Chevy would have said “knee action” front suspension was the only way to got but the industry moved past that and the poor ride quality and capability of a solid front axle in this class of truck. We have dramatically strengthened every component on this front end and are confident with its strength and that Ford and Dodge will go this way with time.  11:06 Rick Spina: Thanks for the assist, Lisa! 11:07 [Comment From Marcus Thompson Marcus Thompson : ] when you say the truck will be smoother in the transmission what is it you have done to get rid of the slamming into gears 11:09 Rick Spina: We have modified the revised torque converters , input shafts, and friction plates in the Allison. These upgrades enabled us more flexibility to work with the shift calibrations so we could smooth them out 11:09 [Comment From exgmfan exgmfan : ] Do any of GM engineers or designers actually use pickups in real world situations such as pulling several thousand pound loads up hills?  11:11 Rick Spina: Absolutely! Our development guys love to hang out around I 70 West of Denver….and driving these things without a load is a bit of a waste of talent! We will be showing these to the press in big numbers soon….and all of that will be done in the Penn/Maryland/WVa area so that we can show off on the ups and downs of the Appalachians!  11:12 [Comment From Matt Sturtevant Matt Sturtevant : ] One of my reps told me that there will be a new additive that will have to be added to the trucks to make them burn cleaner.  11:12 [Comment From Matt Sturtevant Matt Sturtevant : ] Well, first off, its great to see that the new HD’s will have more power and torque but, what will that do the MPG 11:15 Rick Spina: As to fuel efficency….....We’ve focussed really carefully on the combustion chambers in the diesel heads, among other things. Squeezing more complete combustion out of every drop is paramount….interestingly, more complete and controlled combustion yields BOTH better economy AND more power! Idle speeds are dropped, and the DPF (particulate filter) cycling is dramatically reduced so we don’t have to inject downstream diesel nearly as often as before. We’ve also done some aero work on the front end.  11:15 Rick Spina: We see about 11% improved fuel economy…(highway) in our testing 11:15 [Comment From Jason Adams Jason Adams : ] Will the 2011 be longer and wider than the HD trucks in the past?  11:16 Rick Spina: Basically, we’re the same size as before. 11:16 [Comment From Marcus Thompson Marcus Thompson : ] WHY MAKE A 2500 HD dENALI ISNT IT A LITTLE REDUNDANT AND IS IT GOING TO BE AN ALL WHEEL BASED TRUCK 11:17 Rick Spina: The Denalli will offer a 2wd and a 4wd both. Can you explain your thought about “redundant”? I’m not sure I know what you mean 11:18 [Comment From MICHAEL VOJACEK MICHAEL VOJACEK : ] WILL THE 2500 SERIES SUBURBAN BEEN BUILT ON THE NEW HD CHASSIS, IF NO WHY NOT.  11:18 Rick Spina: I know, but I can’t tell you, sorry!  11:18 [Comment From Steven Steven : ] Will the same improvements to the HD frames be applied to the 1500 trucks since it’s been rumored that there won’t be a new redesigned truck until 2013?  11:19 [Comment From Jason Adams Jason Adams : ] I live in Denver and that I 70 West of Denver is a GREAT place to test these trucks! There are hills, turns, and steep grades that if you do not have the right equipment then you will have problems…  11:20 Rick Spina: Steven: Well….the LD frame is already fully boxed, and some of the same design practices are shared. (suspension approach, for example, in some cases.) As for when new ones come out, sorry, again,......I know but I can’t tell you! Glad you’re interested though.  11:21 Rick Spina: Jason: thanks, we think so too. Our guys were geeked when , under light traffic, they found they could run the pass both directions with the cruise on and a 12K trailer ...and never touch the accelerator OR brake pedals all the way. (“smart” exhaust brake and trans brake)  11:22 [Comment From Robert Robert : ] Hi, im a salesperson for Butts Chevrolet/Cadillac in Seaside, CA, What Engine options, and rear axle ratios will come in the new trucks?  11:22 Rick Spina: 6.0L and 6.6D duramax…...both with 3.73 or 4.10.  11:22 Rick Spina: 6.0L is gas, by the way…. 11:22 [Comment From Truckguy Truckguy : ] I commend the Chevrolet team for cleaning up the frontend appearance of the Silverado. Looks much better for 2011. Next reskin, would like to see the body style toned down (more in line of the GMC body style) and the doors corrected. Many people have negative comments on the door bottoms of the GMT900. No protection where the door edge runs parallel to the road inviting chips and ultimately rust.  11:23 Rick Spina: Message received Truckguy! 11:24 Rick Spina: My bad…..Diesel only comes with 3.73 axle….......sorry 11:25 [Comment From Matt Sturtevant Matt Sturtevant : ] Ok, that is good to know. A lot of my customers and myself were a little worried about MPG in the new HD’s. I had 2 Diesel’s on my lot for a little while and I have every dealer in the country asking for them.  11:27 [Comment From Brian Brian : ] Do to all the problems that I’ve experienced with the All-Wheel-Drive setup on the Denali 1500’s…and the Escalades….....why not offer them with the regular transfer case? This would reduce warranty costs, improve MPG and customer satisfaction 11:27 Rick Spina: Brian: You’re asking a good question. I will go back and look into this…...I don’t have an answer at the moment. My apologies.  11:27 [Comment From ChevybeatsFord ChevybeatsFord : ] What size wheels will be available 11:28 Rick Spina: 17’s and 18’s on the 3500, and 17’s, 18’s, and 20’s on the 3/4 tons! 11:28 [Comment From ChevybeatsFord ChevybeatsFord : ] Will we say any demos of the new silverado hd verses the new ford super duties 11:29 Rick Spina: We are looking forward to head-to-head competitions! We know, for example, that the guys at PickupTrucks.com are planning something and we hope it’s soon!  11:29 [Comment From exgmfan exgmfan : ] I realize you can’t divulge future developments but I reeeeaaaly hope you offer a stick shift again someday.  11:33 Rick Spina: As to manual transmissions…..yes, we recognize that some drivers still prefer them. Sadly, however, the realities of meeting all the very strict emissions requirements in today’s world require remarkably big amounts of engineering time, talent, and money. Manuals are MORE difficult to keep within emissions guidelines due to quicker on/off throttle applications. The low demand for manuals coupled with the higher costs to develop and certify make it a poor way for us to spend money. Sorry to disappoint.  11:35 [Comment From Truckguy Truckguy : ] It is exciting to see how well GM is competing with respect to the diesel engine trucks. In reality, the industry is already seeing a major slowdown in diesel truck sales thanks to the new diesel regulations, increased powertrain cost, complexity (urea), reduced MPG and dependability. What is GM doing to improve the gasoline powertrain to fill the gap abandon by the loss of the 8.1L? While the 6.0L is a great engine… the truck could use an engine with low RPM torque just like we had with the 8.1L. We need a diesel alternative.  11:36 Rick Spina: We are looking at “what comes next” for a gas engine beyond the 6.0L, yes. As for other parts of your note…the ‘11 Duramax/Allison combo is not priced higher than what we were doing in ‘`10 even though we’ve added a Urea injection system and more torque/hp. (and fuel economy is actually improved this time!)  11:37 [Comment From Brian Brian : ] The Allison is so sweet….do we really need a stick? Just keep improving the Allison. Keep it the Best in the Industry!  11:37 Rick Spina: It’s good to be King!  11:38 [Comment From ChevybeatsFord ChevybeatsFord : ] How do you guys feel about the dodge ram 2500 being truck of the year? Do you feel that the people over at Motor Trend are just picking out of a hat as the old HD still could beat the Dodge 2500?  11:39 Rick Spina: No, we don’t think Motor Trend guys pick out of a hat. They always work to justify their choices. Sometimes we even agree with them!  11:39 [Comment From Matt Sturtevant Matt Sturtevant : ] I was told that the cost of the Diesel’s were going to be higher, so that is just a rumor?  11:39 Rick Spina: Yes, it’s a rumor.  11:39 [Comment From ChevybeatsFord ChevybeatsFord : ] What percentage of Bio-Diesel can the truck accept?  11:39 Rick Spina: WE’ve certified up to B20!  11:41 [Comment From Matt Sturtevant Matt Sturtevant : ] I guess I will have let my sales rep know that. That is another good thing to hear that they won’t cost more than ‘10.  11:41 [Comment From Mike Mike : ] Other than the Denali, is anything new being done to differentiate the Chevy from the GMC HD lines?  11:42 Rick Spina: The differentiation between our two brands for ‘11 is similar to ‘10…other than addition of the Denalli at the top of the GMC lineup.  11:43 [Comment From Brian Brian : ] When something isn’t right….can’t we spend a little more effort to correct the problem now instead of saying that we’ll take care of that in the next redesign?  11:43 [Comment From Brian Brian : ] I’m glad to see the vented hood look on the new GMC. Looking Muscular isn’t a bad thing!  11:44 Rick Spina: I’m not sure what you’re referring to? (also, remember that time is a factor in some things, too, not just money….redoing some things takes a remarkably long time.)  11:44 Rick Spina: Thanks, Brian, we like it too. Would you like us to offer a chrome one maybe? 11:44 [Comment From Kurt Roberts Kurt Roberts : ] How big is the urea tank, how long will it last andhow much to fill it?  11:46 Rick Spina: Kurt: the tank holds 5.3L gallons. Range varies a lot based on the atmosphere/weather (really!) and the drive cycle. “ON average”, the range is about 5000 miles. The DEF price, right now, varies widely! We hear $4/gallon pretty often. We’re asking the OnStar gang to track availibility in the beginning so that our drivers can always find the stuff.  11:46 [Comment From Brian Brian : ] An example is the noisy clunk in the steering shafts in almost all GM vehicles. We know there is a problem yet it takes years to correct it.  11:49 Rick Spina: Brian: I think this clunk is the intermediate shaft “stick” noise that we had. I believe we’ve gotten it fixed on everything we build now. This kind of problem is really tough for all of us….does not show up until “exposure” in the world ( time/miles) and varies based on manufacturing differences. By the time we find it and develop a fix, tens of thousands of cars/trucks are out there! Rarely are we not working on something like this for money reasons! We don’t say “ahh,, the heck with it, it’s too expensive to fix!” honest. 11:49 [Comment From ChevybeatsFord ChevybeatsFord : ] What is the ratio of each of the 6 gears on the diesel?  11:50 RIck Spina: Allison Trans Gear Ratios 1-3.10 2-1.81 3-1.41 4-1.00 5-0.71 6-0,61 11:50 [Comment From Marcus Thompson Marcus Thompson : ] DID YOU GUYS RE TOOL THE ENTIRE ENGINE FROM THE PREVIOUS ENGINE THAT WAS IN IT??  11:51 [Comment From Brian Brian : ] This is already half way over. Are there really no questions or does it take this long to process them all????  11:51 Rick Spina: The gas engine is mostly “not” new. The diesel has a lot of new parts, but not everything.  11:52 Rick Spina: I can only type so fast!  11:52 Rick Spina: maybe I’ll bring my teenagers with me next time…they are faster. 11:52 [Comment From Kurt Roberts Kurt Roberts : ] What is the horse power and torque for the 2011 Duramax?  11:52 RIck Spina: Duramax Diesel Horsepower is 397 and torque is 765 ft-lbs 11:53 [Comment From Marcus Thompson Marcus Thompson : ] lol 11:53 [Comment From ChevybeatsFord ChevybeatsFord : ] Or you could get Dragon Naturally Speaking 11:53 [Comment From Brian Brian : ] Ha ha ha…..that would be if they were texting!!!! My kids make fun of me too.  11:56 [Comment From Kurt Roberts Kurt Roberts : ] Have you released to GCWR towing for the 2011 Duramax 1 ton crew cab 4x4 11:56 RIck Spina: Kurt, max GCWR 1-ton dually crew cab 4x4 is 29,200 lbs. max 5th wheel trailering is 21,100 lbs and max conventional trailering is 17,000 11:56 [Comment From Brian Brian : ] Rick, what are your feelings on our interior choices. Have you looked at these interiors after they’ve been on the road a year or two or three?  11:57 Rick Spina: I understand your concerns on interior choices.  11:57 [Comment From ChevybeatsFord ChevybeatsFord : ] Did I read correctly that there will be a button shifter?  11:58 Rick Spina: I don’t think we have anything I’d refer to as a button shifter? Not sure what you might have read..maybe pushing the button for the smart exhaust brake?  11:58 [Comment From Matt Sturtevant Matt Sturtevant : ] What do you guys expect in the single real wheel 3500HD’s for towing? I know some of my customers don’t want the dually, so will the single wheel 3500HD’s still be able to pull around the 20,000Lbs?  11:58 Rick Spina: For a SRW 5th wheel goes up to 17,300…....conventional up to 13k.  11:59 Rick Spina: Ok guys…sorry I did not answer all the questions. (I only took the easy ones). My fingers are tired…I"m gonna go eat!  11:59 [Comment From Matt Sturtevant Matt Sturtevant : ] Ok, thank you.  12:01 Moderator: This concludes today’s web chat. Thanks for your participation. Join our Chevy Silverado and GMC Facebook Fan Pages for more information.  Chat 2010-05-20T17:00:30+00:00 /index.php/site/progress_reports/gm_reports_first_quarter_2010_results/ /index.php/site/gm_reports_first_quarter_2010_results/#When:20:34:15Z GM Reports First Quarter 2010 Results General Motors Company today announced its first quarter 2010 results, marked by revenue of $31.5 billion and operating income of $1.2 billion.  Net income attributable to common stockholders was $0.9 billion, resulting in earnings per share on a diluted basis of $1.66. GM’s first quarter adjusted earnings before interest and tax (EBIT) was $1.7 billion, after adjusting for the favorable impact of the sale of the Saab brand. GM North America had EBIT in the first quarter 2010 of $1.2 billion, up from a loss of $3.4 billion in the fourth quarter 2009.  GM Europe had a loss before interest and taxes of $0.5 billion; an improvement of $0.3 billion from the fourth quarter.  GM International Operations posted EBIT of $1.2 billion, up $0.5 billion from the fourth quarter. Cash flow from operating activities was $1.7 billion and after adjusting for capital expenditures of $0.7 billion, free cash flow was $1.0 billion.  GM ended the first quarter with $35.7 billion in cash and marketable securities, including funds in escrow. “We’re pleased with our first quarter performance, in particular achieving profitability,” said Chris Liddell, vice chairman and chief financial officer. “In North America we are adding production to keep up with strong demand for new products in our four brands. We’re also steadily growing in emerging markets, keeping our costs under control, generating positive cash flow and maintaining a strong balance sheet.  These are all important steps as we lay the foundation for a successful GM.” Forward-Looking Statements: In this press release and in related comments by our management, our use of the words “expect,” “anticipate,” “possible,” “potential,” “target,” “believe,” “commit,” “intend,” “continue,” “may,” “would,” “could,” “should,” “project,” “projected,” “positioned” or similar expressions is intended to identify forward-looking statements that represent our current judgment about possible future events. We believe these judgments are reasonable, but these statements are not guarantees of any events or financial results, and our actual results may differ materially due to a variety of important factors. Among other items, such factors might include:  our ability to realize production efficiencies and to achieve reductions in costs as a result of our restructuring initiatives and labor modifications; our ability to maintain quality control over our vehicles and avoid material vehicle recalls; our ability to maintain adequate liquidity and financing sources and an appropriate level of debt, including as required to fund our planning significant investment in new technology; our ability to realize successful vehicle applications of new technology; and our ability to comply with the continuing requirements related to U.S. and other government support. GM’s most recent annual report on Form 10-K and quarterly report on Form 10-Q provides information about these and other factors, which we may revise or supplement in future reports to the SEC. Blogging 2010-05-18T20:34:15+00:00 /index.php/site/progress_reports/gm_president_gives_2011_chevrolet_cruze_one_final_test_drive/ /index.php/site/gm_president_gives_2011_chevrolet_cruze_one_final_test_drive/#When:17:41:01Z Mark Reuss slipped behind the wheel of the metallic-red Chevrolet Cruze… 2010-05-14T17:41:01+00:00 /index.php/site/progress_reports/62_gm_plants_eliminate_waste_to_landfills/ /index.php/site/62_gm_plants_eliminate_waste_to_landfills/#When:14:14:51Z 62 GM plants eliminate waste to landfills Sixty-two General Motors manufacturing plants have achieved “zero landfill” status by recycling or reusing all normal plant wastes, meaning 43 percent of its global manufacturing facilities no longer send any production waste to landfills. The company’s goal, announced in 2008, is to convert half of its major manufacturing facilities worldwide into landfill-free operations by the end of 2010. To date, GM is 87 percent toward delivering on that commitment. “We’ve been working for quite some time at eliminating waste and developing support systems to recycle or reuse wastes we can’t yet eliminate,” said Mike Robinson, GM vice president of Environment, Energy and Safety policy. “These plants have taken this process to its highest level. They are leading General Motors and the worldwide manufacturing industry.” Landfill-free GM plants include 27 facilities in North America, 21 facilities in Asia-Pacific and Latin America, and 14 facilities in Europe. On average, more than 97 percent of waste materials from GM’s zero landfill plants are recycled or reused and about 3 percent is converted to energy at waste-to-energy facilities replacing fossil fuels. “Reducing the impact of our manufacturing facilities is an important component of our efforts to remove the automobile from the environmental equation,” Robinson said.  “We are actively pursuing ways to improve fuel economy, reduce oil consumption and reduce the CO2 emissions of our vehicles.  Our work, however, goes beyond our vehicles to improving the environmental performance of our operations, too.”  More than 2 million tons of waste materials will be recycled or reused at GM plants worldwide this year. An additional 45,000 tons will be converted to energy at waste-to-energy facilities. Although “zero landfill” sites recycle or reuse their waste in some way, other GM facilities also attain high levels of recycling. Overall, GM’s global facilities currently recycle more than 90 percent of the waste they generate. Waste elimination and recycling at GM’s zero landfill plants and other facilities will prevent more than 3 million metric tons of carbon dioxide-equivalent emission reductions from entering the atmosphere this year.  Other environmental benefits include avoiding potential environmental impacts from landfill waste.  Additionally, recycling materials to make new products reduces energy use and manufacturing costs, compared to using raw materials.Some of the materials recycled at GM’s zero landfill sites this year will include 650,000 tons of scrap metal, 16,600 tons of wood, 21,600 tons of cardboard, and 3,600 tons of plastic. Blogging 2010-05-11T14:14:51+00:00 /index.php/site/progress_reports/cadillac_cts-v_takes_top_honors_in_texas/ /index.php/site/cadillac_cts-v_takes_top_honors_in_texas/#When:13:50:19Z Cadillac CTS-V Takes Top Honors in Texas Cadillac CTS-V Takes Top Honors in Texas The Cadillac CTS-V has been named the 2010 Car of Texas by the Texas Auto Writers Association after topping the competition at the group’s Spring Challenge. The event pitted the newest models in the U.S. market against each other in a series of test drives at Texas Motor Speedway. About 40 auto writers participated in this year’s event and voted on their favorite cars in a variety of categories. The CTS-V earned the highest honor with its selection as “Writers’ Choice – The Car of Texas.” It was the second time CTS-V received the award. The CTS-V also won the Car of Texas distinction in 2004. “The Cadillac CTS-V is the car that most epitomizes the state of Texas,” said Michael Herzing, president of the Texas Auto Writers Association and publisher of LetsTalkWheels.com. “The CTS-V has power, style, luxury and handling. It has everything.” Texas car buyers are strong supporters of the Cadillac brand. Last year, Texas accounted for about 11 percent of total Cadillac sales, ranking it behind only California and Michigan. Dallas and Houston ranked 7th and 13th, respectively, among U.S. metro areas in terms of sales volume. “Cadillac is honored to have the CTS-V chosen as this year’s Texas Car of the Year,” said Don Butler, U.S. vice president of Cadillac marketing. “Texas is a key market for high-end autos. We’re confident the CTS-V delivers the amenities that luxury buyers demand along with the power and agility sought by sports car enthusiasts.” Blogging 2010-05-11T13:50:19+00:00 /index.php/site/progress_reports/onstar1/ /index.php/site/onstar1/#When:19:00:10Z 12:59 C. Barger, Moderator: Hi everyone. Welcome to the webchat. Chris will be joining us in just one moment. 1:00 Chris Preuss: I’m in da house. Let’s go! 1:02 [Comment From Aldo Aldo : ] Where is OnStar headed? Is it going to move away from only focusing on safety and directions and toward a vehicle interaction and entertainment joint focus?  1:03 Chris Preuss: I don’t know, let me hit the Blue Button and find out. We’ve been extremely busy reworking our business on three fronts…hardware, IT back-end and ownership experience. All this will culminate with the relaunch of the brand later this year. Much more to say…great question! 1:03 [Comment From Nashstat Nashstat : ] For those of us that have vehicles without a full Nav display (e.g. Camaro) how can we find out from OnStar how far we are from our final desitions?  1:05 Chris Preuss: That information is usually given when you get the download with turn-by-turn directions…we then have a route preview feature that will give you the full route. The next-gen hardware really enhances this stuff next year.  1:06 [Comment From Bob Bob : ] Are you looking at taking OnStar to the Automotive Aftermarket?  1:06 Chris Preuss: hmmm.  1:07 [Comment From Tim S Tim S : ] I really like my Onstar & use the turn by turn allot, but I do not use the calling much as the cost is pretty high. Why is the cost of calling so high compared to a cell phone?  1:08 Chris Preuss: We market the minutes as a back-up feature for cell users…it was never intended to be the primary way people communicate..so it’s simply a function of price for the low minute usage. We offer bigger minute packages that reduce the costs…we’re also looking at ways to re-tool this feature to make it more affordable. 1:08 [Comment From Aldo Aldo : ] What lessons have you learned from the consumers’ apparent embrace of the Ford/Microsoft Sync system (that has no monthly fee)?  1:11 Chris Preuss: No fee is not true. It costs to get the hardware and users pay for the minutes. As tethered phone charges will also be going up. But right now, OnStar and Sync are two different systems…OnStar’s HMI is tooled for safety and security first…some information services off the car BUS second. We will be extending OnStar into new directions to level this up…but stay tuned, I’m not tipping our hand!  1:11 [Comment From Nashstat Nashstat : ] OnStar was back in the day a break through technology and idea. Now it appears many other auto manufacturers offer similar services. Does OnStar have anything in the works that will make it “above and beyond” everyone else?  1:13 Chris Preuss: You bet. I’m building the infotainment house on top of the world’s most extensive and proven automotive safety system ever. No one is close to us on safety…we will be able to win on the infotainment side as well. I’m more than happy with our direction and the hand we’re holding. Disruptions from our financial situation slowed us down a bit…that’s no longer the case.  1:13 [Comment From Marty Marty : ] Is OnStar involved with Oprah’s no texting distracted driver campaign?  1:15 Chris Preuss: We support Chevrolet on this program and will continue to use the equity of OnStar’s safety reputation to solve for this critical issue. The tension between people’s desire for information and connectivity and the need to safely manage driver duties is without question on of our biggest societal challenges.  1:15 [Comment From John Canali John Canali : ] Will roll out of the next generation be consistent world wide, or are different approaches being taken for markets such as China and South America?  1:17 Chris Preuss: We will need to adjust our hardware approach based on market needs…such as CDMA-based systems versus GSM. We also have different needs as to what consumers will pay for…stolen car slow down is huge in some markets, information connectivity in others…but the safety response part will always be the base we work from 1:17 [Comment From Lyle Lyle : ] You just tweeted you’re looking for programmers/IT experts. Is this for your new mobile apps or other systems as well? Any particulars?  1:18 Chris Preuss: It’s for all areas. The IT lift on the backend of this service is huge…our desire to expand the system and features is driving the need.  1:19 [Comment From Wolf Langner Wolf Langner : ] I am having trouble receiving my monthly maintainace email…I have had to phone in to get it for the last two months…Can you help me?  1:21 Chris Preuss: Wolf, sorry about that. We’re in the middle of a major update to our entire IT operating environment. The trouble is we can’t shut down to do it…we’re a 24/7 operation. As part of that process we’ve had some issues with getting the emails from the vehicle sent…this has been fixed, so we should be back to normal. We’ll get in touch with you to make sure it’s not something else causing the issue.  1:21 [Comment From Detroit Auto Writer Detroit Auto Writer : ] These questions are all obviously planted. I’m going to lunch.  1:23 Chris Preuss: Hope you enjoy it. Speaking as the former PR guy, the last thing I would do is answer planted questions…and if you’re a Detroit auto writer, I’d sure know you…why so shy?? HMMM.  1:24 [Comment From Some guy in the audience Some guy in the audience : ] Going forward, will it be up to the individual GM brands to market OnStar (Chevy seems to be advertising it more than OnStar, itself, does) or will OnStar act as its own agent for television advertisements? Put another way, is Onstar going to rely on the brands to communicate its benefits and features to establish their competitive advantage instead of OnStar creating stand alone ads? As good as OnStar is, it only works for GM when people correctly associate it with Chevrolet, Buick, Cadillac, and GMC.  1:25 Chris Preuss: Now THAT is a planted question! We do our own advertising at OnStar and we extend that through the brands. Frankly, it’s not working very well and it’s another area we’re retooling. Meeting with Reuss this week to show him the plan/proposal.  1:25 [Comment From Nashstat Nashstat : ] Is GM planning on working with some of the Silicon Valley companies to perhaps offer better Internet and entertainment services? We hear of VW (Audi) teaming up with Google, Ford and Microsoft… any such pairings for GM?  1:25 Chris Preuss: Yup.  1:26 [Comment From Aldo Aldo : ] I typed it and I’m not a plant! I didn’t want my name on all of these things!  1:26 Chris Preuss: Thanks Aldo.  1:27 [Comment From oscar oscar : ] is there any new things onstar is working on 1:29 Chris Preuss: As was stated a little earlier, we’ve basically taken a fresh look at all areas of the brand. We’re building on the base of safety and security and extending our features and offerings.  1:29 [Comment From Candy Priano Candy Priano : ] Your vehicle slow-down technology ended a police chase in Visalia, CA, in October 2009. I was impressed, but like others, I was and am concerned because from the time OnStar implemented its vehicle slow-down technology to the end of the chase, it took 16 minutes. Most crashes that kill and injure innocent bystanders and police officers happen within the first 3 minutes of the chase. What are your IT experts or others doing to get the suspect vehicle stopped in less time? Please note: Police chases kill at least three innocent bystanders every week in the United States.  1:31 Chris Preuss: There are many variables that go into making the call to end a chase. We’re working to refine and quicken the process…but it’s not as easy as it sounds. This case is long by the standards we’ve seen…but it’s not an issue with IT. It’s an issue of getting the police in sight of the vehicle to make sure we can safely execute the slowdown and that the police are there to make an arrest when we do.  1:31 [Comment From Guest Guest : ] What is the data bandwidth Onstar is capable of maintaining when transfering information to the car? Is it similar to 3G?  1:33 Chris Preuss: It’s not a 3G system right now…it’s still on the older voice standard. We can do some updating…but not as much as we’d like. Obviously a place we’re going to work to improve as we add features.  1:33 [Comment From Christina Baker Christina Baker : ] Any plans to mobilize and engage OnStar customers that would be willing to help with things such as Amber Alerts, blood drives, volunteers needed for emergencies, etc.  1:34 Chris Preuss: We’re not pulling blood, but we do Amber Alerts and other Good Samaritan calls at the rate of about 6,000 a month.  1:34 [Comment From greg greg : ] Will there ever be a day when you can have someone do web browsing for you (for information) through a service such as onstar?  1:36 Chris Preuss: That’s a great question. We can do it now…Point of Interest search is done by advisers…we’re also capable of doing voice to text and text to voice through OnStar’s back-end. We’ve not deployed this yet since we want to understand better the distracted driver implications.  1:36 [Comment From JKujo JKujo : ] Is there any chance a Remote Start feature could be added so folks that are far from their vehicle at work can do so and have the car warm during cold winter months?  1:36 Chris Preuss: Hmmmm.  1:36 [Comment From John Canali John Canali : ] As a technology company, is there not a better way to host a discussion than a webchat? This technology is hardly cutting edge and this format is quite awkward. I’d really consider reverting to calls and perhaps screening calls via chat.  1:37 Chris Preuss: OK, I quit.  1:37 [Comment From Guest Guest : ] Since OnStar knows when maintenance is needed on the car has GM looked at creating a bundled service where a customer pays a monthly fee that includes OnStar and also includes the cost of getting the car serviced at the dealer? Simplify the process create one monthly fee covering the general maintenance of the vehicle.  1:38 Chris Preuss: Great idea…worth looking into for sure. Thanks for that!  1:39 [Comment From Minion Minion : ] Can I have your job?  1:39 Chris Preuss: I’ve reconsidered. Thanks for asking!  1:40 [Comment From JKujo JKujo : ] Is it true that if I buy a 2011 vehicle from GM I no longer get OnStar for the first year anymore?  1:41 Chris Preuss: Sorry, but I can’t discuss our future pricing and packaging strategy here. I will tell you that we’re working the formula for how we market OnStar and how we can increase the value proposition. Stay tuned.  1:42 [Comment From Tammy Tammy : ] as an employee of a gm dealership and a vehilce owner with onstar I am very happy so say that I have not had to use my onstar but why do we have to pay more for turn by turn navigation I would like to have it but why the extra charge 1:42 Chris Preuss: Please see my last answer…we’re looking at all these issues.  1:43 [Comment From Christina Baker Christina Baker : ] Although it’s pretty early any thoughts on Joel Ewanicks vision for OnStar?  1:44 Chris Preuss: I’ve met with Joel and he’s a super guy…great marketer. I’ve got the lead on the vision for OnStar…can’t wait to have Joel working with us to make it more relevant and better communicated…we have room to improve here for sure.  1:44 C. Barger, Moderator: We have time for one more question…  1:44 [Comment From JKujo JKujo : ] I love the commercials on the radio, but you don’t see them on TV anymore for OnStar, will that change in the future? Wouldn’t it be great to have a spokesperson too, ala the Mercury Girl?  1:46 Chris Preuss: Chris Barger just got all excited. We’re working the marketing question…our customers have been our most effective spokespeople…you’ll see them continuing on in our ads, we’ll ponder the idea of a spokesperson.  1:47 Chris Preuss: I’m off to my next gig. Thanks for taking the time. You can get me @cpreussonstar on Twitter! Have a great day…and stay safe!!  Chat 2010-05-05T19:00:10+00:00 /index.php/site/progress_reports/inventing_the_automobile/ /index.php/site/inventing_the_automobile/#When:20:00:00Z 1:50 Doug Wernert: Hi everyone, I’m Doug Wernert from the Chevrolet Volt team. Thanks for joining us for today’s chat with Chris Borroni-Bird, GM’s Director of Advanced Technology Vehicle Concepts and one of the authors of the book “Reinventing the Automobile: Personal Urban Mobility for the 21st Century.” We’ll get started right at two, but feel free to send in your questions now. We’ll get to as many as we can in the hour.  Friday April 30, 2010 1:50 Doug Wernert 2:00 Chris Borroni-Bird: Hello everyone. Thanks for joining the chat. Feel free to send in your questions.  Friday April 30, 2010 2:00 Chris Borroni-Bird 2:01 [Comment From Tim Tim : ] Has GM reached out to the government (or vice versa) to take something like En-v, or a clean networked public transport infrastructure and implement it as a case study in a US city? not for a trial period, but as a solution to study Friday April 30, 2010 2:01 Tim 2:01 Chris Borroni-Bird: We think the greatest interest for this type of mobility system will be in countries like China where the need is greatest and this type of infrastructure is not currently in place, so we have more of a clean sheet to work with.  Friday April 30, 2010 2:01 Chris Borroni-Bird 2:02 [Comment From Guest Guest : ] it seems quite obvious to me that unless there is an absolute requirement demanding it then balancing on two wheels is something that should never be chosen over a naturally stable config like 3 or 4 wheels. don’t you see that 2 wheel balancing is uncalled for?  Friday April 30, 2010 2:02 Guest 2:03 Chris Borroni-Bird: Good question. The two-wheel balancing approach has certain advantages associated with it, such as tight turning circles. However, it does create additional challenges so yes, we are considering three or four-wheel variances as well. Keep in mind that EN-V is a concept intended to getting the message out about a new type of mobility system required for urban purposes and was developed in part for the Shanghai World Expo.  Friday April 30, 2010 2:03 Chris Borroni-Bird 2:04 [Comment From Timaaayyy!!! Timaaayyy!!! : ] What do you see happening, REALISTICALLY?  Friday April 30, 2010 2:04 Timaaayyy!!!  2:05 Chris Borroni-Bird: Realistically, we believe the convergence of electric drive (to address energy and environmental issues), connectivity (to address safety and congestion) and small footprint vehicle design (to address parking and affordability) will increasingly be needed to address the challenges of future urban driving.  Friday April 30, 2010 2:05 Chris Borroni-Bird 2:05 [Comment From Lyle Dennis GM-Volt Lyle Dennis GM-Volt : ] Hi - is GM still developing a hydrogen fuel cell range extended electric vehilce, like the concept shown back in 2007?  Friday April 30, 2010 2:05 Lyle Dennis GM-Volt 2:06 Chris Borroni-Bird: Hi Lyle. Yes, GM is definitely still pursuing all of these options, whether it’s electric, biofuel, hydrogen or hybrid because they all have different strengths and weaknesses and it’s too early to pick a winner.  Friday April 30, 2010 2:06 Chris Borroni-Bird 2:07 [Comment From Dan Frederiksen Dan Frederiksen : ] howcome GM doesn’t understand how critical and possible substantial weight reduction is to energy efficiency and performance? as well as aerodynamics, vis a vis the GM ultralite concept from the 90s Friday April 30, 2010 2:07 Dan Frederiksen 2:09 Chris Borroni-Bird: Dan, weight reduction is absolutely critical to improved energy efficiency. In EN-V, the total vehicle mass is less than 1000 pounds and because we only require short ranges and low speeds for urban applications, the battery requirement are much less than for conventional electric vehicles. For urban driving, aerodynamics won’t be as critical because the speeds are low, but regenerative braking will be very important in stop-start driving.  Friday April 30, 2010 2:09 Chris Borroni-Bird 2:09 [Comment From Mike Mike : ] Hello, What network doe you envision the EN-v using. WiFi, mesh 900 mHz?  Friday April 30, 2010 2:09 Mike 2:10 Chris Borroni-Bird: The technology on EN-V is inherently affordable, both in terms of powertrain and in terms of connectivity. EN-V uses dedicated short-range communications (5.9 GHz), GPS and sensing technology to avoid collisions and to drive autonomously. We believe this combination of sensing and communications technology provides a better solution than sensing or communications alone.  Friday April 30, 2010 2:10 Chris Borroni-Bird 2:11 [Comment From Lyle Dennis GM-Volt Lyle Dennis GM-Volt : ] Are there any studies, concepts, or potential for personal mobility vehicles that fly above ground?  Friday April 30, 2010 2:11 Lyle Dennis GM-Volt 2:12 Chris Borroni-Bird: Flying vehicles continue to fascinate us all, but the energy costs associated with lifting a vehicle above ground, not to mention the complexity of managing the interactions between the vehicle above ground in a dense urban setting, are formidable.  Friday April 30, 2010 2:12 Chris Borroni-Bird 2:12 [Comment From Doug Doug : ] Will the ENV really take 20 years to develop even in China? The 3 or 4 you built are truly amazing.  Friday April 30, 2010 2:12 Doug 2:13 Chris Borroni-Bird: EN-V’s could be produced soon if there is a city or government partner that is willing to invest in dedicated physical infrastructure (lanes, roads, zones, etc.) as well as required charging and wireless communications infrastructure. The concept of EN-V’s interacting with each other in a closed or gated community providing autonomous driving is technically achievable.  Friday April 30, 2010 2:13 Chris Borroni-Bird 2:13 [Comment From JohnK JohnK : ] What about vehicles such as this linked to rail or even bus-like mass transit vehicles?  Friday April 30, 2010 2:13 JohnK 2:14 Chris Borroni-Bird: That’s a very interesting idea to provide long-distance, high-speed travel for vehicles designed for low-speed urban use. It’s not too dissimilar from bringing a bicycle onto a train, which is commonplace in many European cities.  Friday April 30, 2010 2:14 Chris Borroni-Bird 2:15 [Comment From Marvin Marvin : ] I understand that lithium iron phosphate batteries are being used in the PUMA that have been manufactured by Valence Technologies. Are there any plans to use these batteries for other GM vehicles?  Friday April 30, 2010 2:15 Marvin 2:15 Chris Borroni-Bird: GM has evaluated and continues to evaluate lithium-ion battery chemistries and suppliers.  Friday April 30, 2010 2:15 Chris Borroni-Bird 2:15 [Comment From Doug Doug : ] After a few failed attempts at alternative transportation in the past why do you think we will make the switch this time with all the pressure against it from the oil companies and people preferring the status quo?  Friday April 30, 2010 2:15 Doug 2:16 Chris Borroni-Bird: Good question. What’s different now is that the technology is possible to make this real and moreover, there are other parts of the world like China where this solution is going to be increasingly needed and where new transportation systems can be introduced more easily.  Friday April 30, 2010 2:16 Chris Borroni-Bird 2:17 [Comment From Dan Frederiksen Dan Frederiksen : ] why not an ultra sleak ultra light “inline 2” car similar to the VW 1L concept but even slimmer and thin disc outboard wheels. if cheap enough people could have them as additional personal cars like we all have personal phones now and at around 120kg and a spear body the energy consumption would be next to nothing. being that light means ferrari level acceleration would also be very easy Friday April 30, 2010 2:17 Dan Frederiksen 2:18 Chris Borroni-Bird: Absolutely. I believe strongly that if we can restrict the vehicles to low-speed operation appropriate for urban use, than there is tremendous opportunity for design freedom and the concepts shown in the book are the tip of the iceberg and are just a few representations to stimulate the imagination.  Friday April 30, 2010 2:18 Chris Borroni-Bird 2:19 [Comment From Dan Frederiksen Dan Frederiksen : ] Chris, 1000lbs for a “wheel chair” car is not light. the 4 seater GM ultralite concept weighed only a bit more than that. howcome weight awareness hasn’t reached the current GM engineering team?  Friday April 30, 2010 2:19 Dan Frederiksen 2:22 Chris Borroni-Bird: The EN-V weighs less than 1000 pounds, but we believe that an optimized version could weigh significantly less, depending on the coach materials used. We absolutely recognize the need to save mass as this will help the battery costs come down as well. Moreover, if a vehicle could be designed to not have to meet all of the FMVSS crash requirements, even more mass could be taken out.  Friday April 30, 2010 2:22 Chris Borroni-Bird 2:22 [Comment From Dan Sturges Dan Sturges : ] Hi Chris - Couldn’t the EN-V concept work in the US if it was more focused as a “transit-linked” solution—a “local mile” solution for the BART system in NOCA for example. “Light Lanes” could be used for EN-V, bikes and other light modes, and transit and carshare to go far??  Friday April 30, 2010 2:22 Dan Sturges 2:24 Chris Borroni-Bird: Yes, although overseas markets such as European and Asian cities appear to be more promising places for these type of vehicles, it is possible to imagine them in America especially in gated communities, college campuses, military bases, tourists resorts, etc. The combination of low-speed electric drive and networked autonomous operation could be very appealing as our population ages in the future.  Friday April 30, 2010 2:24 Chris Borroni-Bird 2:26 [Comment From Terry Zdan Terry Zdan : ] reinventing the automobile is status quo - meaning transportation demand management will still struggle with increasing vehicle kilometers travelled on an individual basis. What does GM think about reinvening transportation?  Friday April 30, 2010 2:26 Terry Zdan 2:27 Chris Borroni-Bird: You’re right. The history of manking has shown that when travel is made easier, people take advantage of it to travel more or further. It’s possible that as we improve traffic flow to reduce congestion that this could encourage more driving, but people want the freedom to go where they want, when they want and EN-V is a faster, cheaper, cleaner, safer way to move around in cities than the current systems of cars or even buses.  Friday April 30, 2010 2:27 Chris Borroni-Bird 2:28 [Comment From Tim Tim : ] Chris, As Director of Advanced Technology Vehicle Concepts @ GM, are you seeing a greater interest from upper management in your ideas now the company has been restructured? and do you foresee many of these ideas making it to production in the next 5 years?  Friday April 30, 2010 2:28 Tim 2:30 Chris Borroni-Bird: There is probably greater interest in the concept in China than here in America, for obvious reasons. That’s true at both the public and media level because people can see EN-V as a solution to the real and growing problem of urban congestion. In China, as they get wealthier and there are more cars on the road, then the congestion which is already severe will just get worse and the limited parking space will become even more limited, where as in America, the vehicle population is almost stable and with a few exceptions like Manhattan, space is somewhat plentiful.  Friday April 30, 2010 2:30 Chris Borroni-Bird 2:31 [Comment From evpulse evpulse : ] Could you tell us a little more about the dedicated short range communications, how that capability is used and the benefits?  Friday April 30, 2010 2:31 evpulse 2:33 Chris Borroni-Bird: The DSRC is a dedicated frequency of the spectrum for vehicle safety applications and will allow vehicles to communicate with each other, with the roadside infrastructure and also with hand-held devices that could be used be pedestrians and cyclists so that collisions can be avoided and traffic optimized in real-time.  Friday April 30, 2010 2:33 Chris Borroni-Bird 2:33 Chris Borroni-Bird: Great questions, everybody. We’ll get to as many as we can. Keep them coming!  Friday April 30, 2010 2:33 Chris Borroni-Bird 2:34 [Comment From Terry Zdan Terry Zdan : ] what studies /research has GM undertaken to demonstrate “EV-V is a faster, cheaper, cleaner and safer way to move around in cities than the current system of cars or even buses”?  Friday April 30, 2010 2:34 Terry Zdan 2:39 Chris Borroni-Bird: In the “Reinventing the Automobile” book, there is analysis showing that the EN-Vs are significantly more energy-efficient than cars by virtue of their light weight and electric-drive operation, and are cleaner because of the zero-emissions. They are safer because of low-speed operation, sensing and communications technology and vehicle designs are optimized for pedestrian protection while providing adequate protection for vehicle occupants. They are faster because traffic today across Manhattan is about eight miles per hour because of congestion and average driving speeds in cities like Bangkok, London and Shanghai vary between five and 15 miles per hour. With connectivity, the ability to avoid congestion and find parking more easily will reduce door-to-door times even if the vehicle’s top speed is only equal to the speed limit in the city (25 to 35 miles per hour). Compared to buses, platooned EN-V’s can be cleaner and provide higher throughput (most buses are diesels and are not fully occupied).  Friday April 30, 2010 2:39 Chris Borroni-Bird 2:40 Chris Borroni-Bird: Long answer, I know.   Friday April 30, 2010 2:40 Chris Borroni-Bird 2:41 [Comment From nasaman nasaman : ] I live in a gated community in Florida having a waterfront resort setting, where private golf carts are widely used and are almost a status symbol as well as a necessity. Geeky as I am, I just can’t imagine my neighbors replacing their cherished, practical & inexpensive golf carts with something much more expensive—- your thoughts?  Friday April 30, 2010 2:41 nasaman 2:43 Chris Borroni-Bird: There is no reason why an EN-V should cost more than a golf cart. The EN-V, especially if it can operate autonomously, can have a much simpler and lighter structure. Moreover, through connectivity, the vehicle can operate more efficiently and save you time and stress. The designs of these vehicles can be truly beautiful and radically different, providing great opportunities for personalization. Imagine the vehicle driving you to your destination and being reconfigurable every day. I think that would be a status symbol.  Friday April 30, 2010 2:43 Chris Borroni-Bird 2:44 [Comment From Timaaayyy!!! Timaaayyy!!! : ] Does your proposed solution have public or private ownership of the vehicle? Many pros and cons to each model, e.g., public stuff gets trashed, but allows for much higher utilization rate of the vehicle (think internet vs POTS).  Friday April 30, 2010 2:44 Timaaayyy!!!  2:46 Chris Borroni-Bird: Electric networked vehicles provide personal mobility but can be publicly or privately owned. It would be the same vehicle to design and manufacture. The connectivity embedded in the concept would be very useful for public ownership or car-sharing system, both for the fleet management operator and the user who is looking for the nearest vehicle. Moreover, a shared system could make it easier to introduce the rapid charging infrastructure.  Friday April 30, 2010 2:46 Chris Borroni-Bird 2:46 [Comment From Terry Zdan Terry Zdan : ] Chris - long short - tall or small - an answer is an answer. I live in a town that has over 400,000 registered vehicles of all sizes. It will take a long-time to change over the current fleet to a EN V or other combination of ev’s PHEV, HEVs etc. Has GM tested or trialed the EN V in mixed traffic configurations . And will these operate in temperatures below -20 celcius and roads with ice and snow?  Friday April 30, 2010 2:46 Terry Zdan 2:48 Chris Borroni-Bird: EN-Vs are electric vehicles, so they will have the same characteristics as other battery-powered vehicles. We have tested the EN-Vs outdoors and indoors, demonstrated automated parking and retrieval, collision avoidance and platooning, even video conferencing between vehicles, but always in carefully-controlled environments. We’re not ready yet to put them on the roads, as these are concept vehicles.  Friday April 30, 2010 2:48 Chris Borroni-Bird 2:49 [Comment From Guest Guest : ] Having just spent time in Palm Desert, it was interesting that the wealthy and non green are really leading the use of electric vehicles, two golf carts in the garage and even the town uses electric shuttles in the shopping district, in controlled environments it is very effective, and you take the weight out of lead acid batteries and add better suspensions, then handling gets good, last year incentives covered almost half the cost of Lev formats like golf carts, but others as well Friday April 30, 2010 2:49 Guest 2:49 Chris Borroni-Bird: That’s encouraging. It would be great if we could commercialize this technology and deploy it here in America.  Friday April 30, 2010 2:49 Chris Borroni-Bird 2:50 [Comment From Tagamet Tagamet : ] I know I’m old-fashioned, but how does one “budget” for transportation, if it is to be “dynamically priced”  Friday April 30, 2010 2:50 Tagamet 2:53 Chris Borroni-Bird: One objective of EN-V is to be an affordable solution for urban mobility, both in terms of vehicle cost itself and also in the oprating costs. For example, in London, electric vehicles are exempt from congestion charging and I would think that these small vehicles should pay less for parking ultimately, as they take up radically less space. The costs of driving today are difficult to budget because of variations in fuel prices and high costs of parking and insurance, both of which should be less for EN-Vs. Dynamic pricing is a model that exists for other products and in other markets, such as Singapore. There clearly has to be limits on how much the pricing can vary and should be understood before the journey takes place.  Friday April 30, 2010 2:53 Chris Borroni-Bird 2:53 [Comment From Guest Guest : ] Is there a country or countries that have working examples or ecosystems that are close to what your research is suggesting in practice?  Friday April 30, 2010 2:53 Guest 2:55 Chris Borroni-Bird: Several cities are interested in bicycle sharing and car sharing systems, setting up electric charging systems and developing personal rapid transit systems, but nobody has yet a program as comprehensive and holistic as EN-V.  Friday April 30, 2010 2:55 Chris Borroni-Bird 2:55 [Comment From Guest Guest : ] IS this project expected to lead to any small scale pilot examples to prove out the technology on a demonstration basis and learn some lessons like that Friday April 30, 2010 2:55 Guest 2:57 Chris Borroni-Bird: I sincerely hope that a city or government or closed community like a college campus or tourist resort will be interested in testing out the system. I think there could be places where it is not necessary for 300 miles, 100 mph, five-passenger vehicles to be required to provide personal mobility.  Friday April 30, 2010 2:57 Chris Borroni-Bird 2:57 Chris Borroni-Bird: Got time for one more question.  Friday April 30, 2010 2:57 Chris Borroni-Bird 2:57 [Comment From ray ray : ] The EN-V is autonomic and platooning, so could I read a book while being transported to my destination? Sorry, I have not read your book.  Friday April 30, 2010 2:57 ray 2:59 Chris Borroni-Bird: Yes, not only could you read the book, you could watch a movie, surf the Net, have a video conference or Web chat, eat to your heart’s content or even sleep. The power of autonomous driving is even more profound, though, for people who don’t have personal mobility - the old, the poor, the young and the disabled. This technology will revolutionize mobility even more than clean power.  Friday April 30, 2010 2:59 Chris Borroni-Bird 3:00 Chris Borroni-Bird: These have been some great questions, covering a lot of interesting aspects to personal mobility. Thank you for your interest in this fascinating topic and I hope this has been useful and informative for you, as it has been for me. Have a great weekend!  Chat 2010-04-30T20:00:00+00:00 /index.php/site/progress_reports/gm_to_invest_890_million_to_build_cleaner_more_fuel-efficient_engines/ /index.php/site/gm_to_invest_890_million_to_build_cleaner_more_fuel-efficient_engines/#When:20:39:24Z GM To Invest $890 Million To Build Cleaner, More Fuel-Efficient Engines General Motors will invest more than $890 million, which will create or retain more than 1,600 jobs in five North American plants to produce a new generation of fuel efficient small block truck and car engines. The investment consists of the following: Two plants will support the engine production: o Tonawanda, N.Y. – an investment of $400 million resulting in more than 710 jobs o St. Catharines, Ontario – an investment of $235 million resulting in approximately 400 jobs Three plants will support engine casting and component production: o Defiance, Ohio – an investment of $115 million resulting in up to 189 jobs o Bedford, Ind. – an investment of $111 million resulting in about 245 jobs o Bay City, Mich. – an investment of $32 million resulting in over 80 jobs The investments include facility renovation and installation of new, highly flexible engine machining and assembly equipment and special tooling designed for manufacturing efficiency and engine quality. At the casting facilities, investments include expansion of semi-permanent mold and precision sand casting technologies that result in a high degree of dimensional accuracy and material strength properties needed to support the newer, more efficient engines in GM’s product portfolio. “GM is investing in our plants, restoring and creating jobs and making progress toward our vision of designing, building and selling the world’s best vehicles,” said Mark Reuss, president of GM North America. “These latest investments show our commitment to improving fuel economy for buyers of every GM car, truck and crossover and giving them the best possible driving and ownership experience.” The next generation small block engine family will have unprecedented fuel efficiency through direct injection and an all-new advanced combustion system design.  The new engine family will rely exclusively on aluminum engine blocks, which are lighter and contribute to the improved fuel efficiency. In addition to being E85 ethanol capable, these engines are being designed with the capability to meet increasingly stringent criteria emissions standards expected throughout this decade. Blogging 2010-04-27T20:39:24+00:00 /index.php/site/progress_reports/north_america/ /index.php/site/north_america/#When:19:00:01Z 12:52 Mark Reuss: Welcome to the webchat with Mark Reuss. Mark will be with us in a few minutes but feel free to start submitting questions now. Thursday April 22, 2010 12:52 Mark Reuss 13:01 Mark Reuss: I am here so lets get going! Thursday April 22, 2010 13:01 Mark Reuss 13:01 [Comment From chris moorhead chris moorhead : ] I understand that you had a meeting with your sales team what was the subject?  Thursday April 22, 2010 13:01 chris moorhead 13:04 Mark Reuss: Hi Chris—first of all “dude you are still in”—ha ha—-anyhow the topics we covered were: -expectations of relationships with dealers and customers—grateful for business, buying our products, and the “ritz carlton experience” of treatment.—what is new and different for GM—first preview of loan repayment advertising and announcement—before anyone else—a chance to meet everyone—our new advertising—improvements to lease complexity, field staffing, etc Thursday April 22, 2010 13:04 Mark Reuss 13:04 [Comment From RD RD : ] Why doesn’t GM offer a pickup with stick shift? Buicks & Caddies offer manual trannies. It seems there would be more demand for stick shifts in trucks than in luxury cars.  Thursday April 22, 2010 13:04 RD 13:06 Mark Reuss: RD—true—some demand. However when we launched current gen of trucks we did not have the ideal manual solution, so we chose to not do it and develop a world class one—thx mark Thursday April 22, 2010 13:06 Mark Reuss 13:06 [Comment From Tom Tom : ] Are there problems with the Cruze Production at Lordstown plant? Production start was scheduled for july, now it’s august.  Thursday April 22, 2010 13:06 Tom 13:08 Mark Reuss: Tom——yes if you recall we developed a new 1.4T with ultra high FE for the US and we just were not done with world class development on it so we delayed it until we have the best. The car is now unreal for fun AND FE and thus we added the 3rd shift as well. thx Thursday April 22, 2010 13:08 Mark Reuss 13:08 [Comment From Eric Pasteiner Eric Pasteiner : ] So when can we expect to see the new Volt out on the roads?  Thursday April 22, 2010 13:08 Eric Pasteiner 13:12 Mark Reuss: Eric—- You can see the Volt on the road today we are finishing development and validation and we are really almost finished. Car is a true car from a dynamics and fun element—quiet !, but sporting and has a sport mode—and there are many questions here on this, but like the Cruze we will start sale when we all are satisfied that this car is beyond what the public expects. From a quality, performance, range, FE, and so on standpoint. We are close. I drive them regularly. thx mark Thursday April 22, 2010 13:12 Mark Reuss 13:12 [Comment From Walt Walt : ] Hi Mark, I have attempted to contact you several times regarding our Chevrolet franchise. After just moving to a new Chevrolet Image showroom and less than 40 days after receiving our new dealer agreement (for the new location) we received a winddown agreement which was sent to the wrong address. No one from Chevrolet has ever been to the new location. Now that GM sales are increasing and GM seems to be on more stable financial footing, why wouldn’t you want proven, well capitalized dealers , in new facilities, to represent GM. Walt Price Ray Price Chevrolet Thursday April 22, 2010 13:12 Walt 13:13 Mark Reuss: Walt—been a wild week or so and i did see your note on FB—-i will get with you off line for sure as I always do with our dealers—thx mark Thursday April 22, 2010 13:13 Mark Reuss 13:14 [Comment From Guest Guest : ] just bought a cadillac hybrid and loving it! coming from an import fan. hooray for GM.  Thursday April 22, 2010 13:14 Guest 13:15 Mark Reuss: cheers and thanks for buying one of the most technically advanced vehicles on the road!! I just bought my wife one as i got back from Australia—she fuels it 1/2 as much as her old one—loves it. thx mark Thursday April 22, 2010 13:15 Mark Reuss 13:15 [Comment From Father Paul Father Paul : ] Mr. Reuss: can you please explain how things are different if the governments of US & Canada still hold a tremendous amount of GM equity?  Thursday April 22, 2010 13:15 Father Paul 13:20 Mark Reuss: Father Paul—good question. For one I see a few smiles here! But really this is the first step in what we need to do for all of us taxpayers to make money on the investment in GM—both now on the TARP cash loans—which we did with interest—and the next step is to post positive results in profit and market share growth for successive quarters in order to go public. Lots of work to do—quite humble to get here, and now we need to put the nose to the grindstone and put the results on the board to go public—and then the GOvt’s from US and Canada can ideally make money on the sale of stock sold when we are public. That is the reality and action going forward. thx—-but let me tell you it is easier to tell you what is the same about GM—-not much at all. thx mark Thursday April 22, 2010 13:20 Mark Reuss 13:20 [Comment From Anonymous Anonymous : ] You tout your Facebook engagement but are very selective about who you “friend” - didn’t your PR flacks tell you you either jump in all the way or not at all?  Thursday April 22, 2010 13:20 Anonymous 13:22 Mark Reuss: Hey i am selective—sort of I have 250 or so of my “closest friends ” ha ha. My PR people are not “flacks”—but seriously they are not even involved with me and my FB. thx mark Thursday April 22, 2010 13:22 Mark Reuss 13:23 [Comment From Aaron Aaron : ] What are we doing to get product to dealers? Here in N.E. Indiana seems like Chevrolet dealers are getting stock but not the Buick GMC dealers. Also in midsize towns with two dealers are there procedures to help consolidate dealers into a full line dealer.  Thursday April 22, 2010 13:23 Aaron 13:26 Mark Reuss: Aaron— Capacity is really tough for us right now. We are basically running close to 100% full on for all of our new products—which is great but we are leaving sales on the table as we know. We are fixing capacity as fast as humanly possible, and running 3 shifts a lot. We must fix it, but as you know Chapt 11 is tough on all in the GM workforce, so hang with us as we fix it. thx mark Thursday April 22, 2010 13:26 Mark Reuss 13:26 [Comment From Chris Preuss Fan Chris Preuss Fan : ] What are your plans for OnStar?  Thursday April 22, 2010 13:26 Chris Preuss Fan 13:27 Mark Reuss: Hi Chris—I know its you so quit the funny stuff and get back to work—ha ha Thursday April 22, 2010 13:27 Mark Reuss 13:27 [Comment From Keith Keith : ] Given the generational gaps in vehicle features today, how is GM addressing these Gen/desires in their vehicles, i.e. Seating, heating/cooling, features, engine capabilities, towing, electronics, simplicity,MPG, telematics etc?  Thursday April 22, 2010 13:27 Keith 13:28 [Comment From Aldo Aldo : ] “Chris Preuss Fan” HILARIOUS. You know that’s Chris himself Thursday April 22, 2010 13:28 Aldo 13:30 Mark Reuss: Hey keith——great question——I flew our small group to a very well known youth entity in NY a few weeks ago to start the dialogue with them on how to inject these questions into a product for GM. I dont have the answers, but we are going to do something very out of the box with the data.thx mark Thursday April 22, 2010 13:30 Mark Reuss 13:31 [Comment From Nick Saporito Nick Saporito : ] Any further comment on getting Holden exports back in NA? I’m going to need something to trade my G8 GT for in a few years (love my G8!).  Thursday April 22, 2010 13:31 Nick Saporito 13:32 Mark Reuss: hey nick glad you love the G8 GT—I do too…...Cant comment but…........I like G8 GT’s—thanks for everything your passion and website does—i love that too Thursday April 22, 2010 13:32 Mark Reuss 13:32 [Comment From Tim S Tim S : ] I have heard there are plans to add more feature sets to Onstar such as mobile web access & streaming content. Any word on when that may be available?  Thursday April 22, 2010 13:32 Tim S 13:34 Mark Reuss: the onstar advantage over our competitors is pretty impressive. I did an honest to goodness A/B in our control center, and then we look at what people know about Onstar and we can do a much better job of telling people about it and then using this to sell our cars. Lots more to come—the cloud and bandwidth of Onstar is world class. thx mark Thursday April 22, 2010 13:34 Mark Reuss 13:35 [Comment From Chris White Chris White : ] Mark, I know there have been talks about increasing capacity/production at CAMI and while I obviously don’t expect you to be very specific with a time line publicly is this something we can expect to see in the relatively near future? The wait for my new Terrain is killing me which happens to be my fifth new GM vehicle in about a year   Thursday April 22, 2010 13:35 Chris White 13:36 Mark Reuss: Chris thanks so much for the business. I will get your name and order number please on IM off this chat and we can go from there. thanks mark—ps cami situation is on its way Thursday April 22, 2010 13:36 Mark Reuss 13:37 [Comment From Jeff Warg Jeff Warg : ] Considering how popular the new Camaro is, what are the chances we will see more heritage inspired cars in GM’s lineup?  Thursday April 22, 2010 13:37 Jeff Warg 13:40 Mark Reuss: Jeff—and all that are asking future product questions—i appreciate the interest but revealing things on line on future product/plants/ etc—-is a competitive threat to all of our livelihoods. Heritage—once in a while it is nice—but really—the CTS-v’s and Volts, Cruzes, are the way forward!!!! I love Camaro—1st car was 1967 Camaro 250hp 327 Powerglide—-my dad is a wise man—cut a lot of lawns for it—$1300 Thursday April 22, 2010 13:40 Mark Reuss 13:40 [Comment From Nick Saporito Nick Saporito : ] Thanks Mark. We greatly appreciate the level of support & cooperation GM now has with our site. Good stuff!  Thursday April 22, 2010 13:40 Nick Saporito 13:41 [Comment From Jon Jon : ] Mark, what is being done about GM’s long term durability - I think GM is still lagging the competition - too many black circles in CR (even though you’re showing better results - not good enough though!)  Thursday April 22, 2010 13:41 Jon 13:45 Mark Reuss: Jon—you are right—not where we need to be . However time will yield our new global architectures just introduced are very good—but words are cheap. The black circles are generally old legacy vehicles being replaced in the next 2 years. Also, CR does not give us benefit of the doubt if we bring new vehicles off of old arch’s, which they should not, and so the new arch’s have very different development methods which i think you will enjoy and like. Results will show it.thanks mark Thursday April 22, 2010 13:45 Mark Reuss 13:46 [Comment From CRAIG SAUER CRAIG SAUER : ] Mark, do you know when the first Regals should start hitting the lot. We have one built 3 weeks ago but understand they come from overseas?  Thursday April 22, 2010 13:46 CRAIG SAUER 13:46 Mark Reuss: Regals are on the way—released today first 550—so in transport!!!  Thursday April 22, 2010 13:46 Mark Reuss 13:48 [Comment From Guest Guest : ] Will you be “tweeting” in the future?  Thursday April 22, 2010 13:48 Guest 13:48 Mark Reuss: should I?  Thursday April 22, 2010 13:48 Mark Reuss 13:51 [Comment From Dwayne Corraggio Dwayne Corraggio : ] No Thursday April 22, 2010 13:51 Dwayne Corraggio 13:51 [Comment From Guest Guest : ] yep Thursday April 22, 2010 13:51 Guest 13:51 [Comment From Mel Fox Mel Fox : ] TWEET!  Thursday April 22, 2010 13:51 Mel Fox 13:51 [Comment From Patricia Roberts Patricia Roberts : ] My input on “tweeting” .. More people Tweet than Facebook and for me it is the first place I go for information because all can be sorted by topic/catagory. I look on Tweet 1st for everything.  Thursday April 22, 2010 13:51 Patricia Roberts 13:52 [Comment From Justin Loyear Justin Loyear : ] How successful has GM been at retaining the “Pontiac free agents” and other customers whose GM brand is no longer selling new cars?  Thursday April 22, 2010 13:52 Justin Loyear 13:54 Mark Reuss: Justin—we have targeted Pontiac, Saturn, Hummer, Saab etc and we just launched our outreach program in NY with our employees talking to new people who never bought GM—so we really are taking the grass roots approach!!!! yep Thursday April 22, 2010 13:54 Mark Reuss 13:54 Mark Reuss: hey man—thanks for posting the Tweet question on Twitter !!!!!  Thursday April 22, 2010 13:54 Mark Reuss 13:56 [Comment From Jon Jon : ] Please tell me there will be a manual offered in the Regal.  Thursday April 22, 2010 13:56 Jon 13:57 Mark Reuss: jon—-great chance Thursday April 22, 2010 13:57 Mark Reuss 13:57 [Comment From Aldo Aldo : ] I have a Cadillac going off lease in May, but the GM product I want won’t be out until the Fall…So I either have to buy an interim used car or buy a competing new vehicle. Have you ever considered some sort of bridge program for people in a similar situation? Be it a very short term lease or program car usage?  Thursday April 22, 2010 13:57 Aldo 13:58 Mark Reuss: Aldo—a great idea and I will take to the team and our dealers—thanks Thursday April 22, 2010 13:58 Mark Reuss 13:58 [Comment From Dave Dave : ] Why is it taking so long to see the spark in the dealerships? I can’t wait for this new model…! Thanks Thursday April 22, 2010 13:58 Dave 14:00 Mark Reuss: it is an awesome little car for sure.. the question is how many great things can we do with high quality? no more everything all at once and roll the dice—only with great quality!!! thanks—hang in there—mark Thursday April 22, 2010 14:00 Mark Reuss 14:00 [Comment From Aaron Aaron : ] It’s close to the 2:00 thanks for the chat! Look forward to more in the future.  Thursday April 22, 2010 14:00 Aaron 14:00 [Comment From Eric Pasteiner Eric Pasteiner : ] Thank you Mark for taking the time to answer as many questions that you could.  Thursday April 22, 2010 14:00 Eric Pasteiner 14:00 Mark Reuss: thanks for everyone’s time today—-great questions—-hopefully some quality answers for you from me. cheers mark Chat 2010-04-22T19:00:01+00:00 /index.php/site/progress_reports/gm_pays_back_government_loans_in_full1/ /index.php/site/gm_pays_back_government_loans_in_full1/#When:15:37:52Z GM Pays Back Government Loans in Full General Motors Company Chairman and CEO Ed Whitacre today announced that GM has made its final payment of $5.8 billion to the U.S. Treasury and Export Development Canada, paying back its government loans in full, ahead of schedule. The announcement came at a ceremony to highlight an investment of $257 million at GM’s Fairfax, Kansas, and Detroit Hamtramck assembly centers. The investment will prepare Fairfax to build the next generation of Chevrolet’s award-winning Malibu, and make Detroit Hamtramck a second source for Malibu, ensuring that Chevrolet can meet market demand for this popular mid-size sedan. “GM is able to repay the taxpayers in full, with interest, ahead of schedule, because more customers are buying vehicles like the Chevrolet Malibu and Buick LaCrosse we build here in Fairfax,” said Whitacre. “We are now building some of the best cars, trucks, and crossovers we have ever built, and customers are taking note. Our dealers are increasing their sales, we are investing in our plants, and we are restoring and creating jobs.” The U.S., Canadian, and Ontario governments, as part of the launch of the new GM, provided loans of $8.4 billion and took equity stakes in the new company. Today’s payment of $5.8 billion ($4.7 billion to the U.S. Treasury and $C1.1 billion to Export Development Canada) completes the payback of these loans. “GM’s ability to pay back the loans ahead of schedule is a sign that our plan is working, and that we are on the right track. It is also an important first step toward allowing our stockholders to reduce their equity investments in GM,” said Whitacre. “We still have much hard work ahead of us, but we are making progress toward our vision of designing, building and selling the world’s best vehicles. “We appreciate the support the taxpayers have given GM, and our great new products are tangible results of that support.” The Fairfax plant currently builds two of GM’s strongest selling cars, the Chevy Malibu and Buick LaCrosse. Fairfax will become the primary source for the next generation of the Malibu. Detroit Hamtramck, which builds the Buick Lucerne and Cadillac DTS, will be equipped to build the Malibu as well, ensuring that Chevrolet can meet market demand. Detroit Hamtramck will also build the Chevy Volt electric vehicle with extended range, which launches this year. The Malibu-related investments of $136 million in Fairfax and $121 million in Detroit Hamtramck will include facilities, machinery and equipment, and tools. Since the launch of the new GM last July, the company has announced investments of more than $1.5 billion at 20 facilities in the U.S. and Canada. These investments restored or created more than 7,500 jobs, and they demonstrate a strong commitment to GM’s future and to the United States and Canada. Blogging 2010-04-21T15:37:52+00:00 /index.php/site/progress_reports/faq_on_gms_government_loan_payback/ /index.php/site/faq_on_gms_government_loan_payback/#When:14:04:28Z FAQ on GM’s government loan payback Today, GM announced that we have paid back the U.S. Treasury and Export Development Canada loans in full, ahead of schedule, and with interest. In addition, GM also highlighted $257 million investment at Fairfax Assembly and Detroit Hamtramck to build the next generation Chevrolet Malibu. Answers to some frequently asked questions follow. How much money did GM pay back? The initial loans were $8.4 B. GM has made multiple payments since July 2009. The final payment was $5.8 B ($4.7 billion to the US Treasury, and $1.1 billion to Export Development Canada) Why did GM pay the loan early - doesn’t the company need the money? GM believes it’s important to pay off debts as soon as possible to further build consumer and taxpayer confidence in the company. The company is able to pay back the loan because consumers are responding to our newest launches, and sales are improving. U.S. sales performance is tracking upward, indicating growing consumer receptivity to returning to GM showrooms. Encouraged by these trends, GM believes the business is turning in a positive direction. What was the money used for? Was it a good investment? The loan money went toward supporting new GM’s operations, including investing in plants, products and jobs so the company can design, build and sell the world’s best vehicles. We are able to do this because our business plan is working and our cars are selling. While there is more work to do, the company is making solid progress toward achieving this vision. Blogging 2010-04-21T14:04:28+00:00 /index.php/site/progress_reports/chevrolet_equinox_and_camaro_named_wards_auto_interior_of_the_year_winners/ /index.php/site/chevrolet_equinox_and_camaro_named_wards_auto_interior_of_the_year_winners/#When:19:54:26Z Two Chevy Vehicles Named Ward’s Auto Interior of the Year Winners Ward’s AutoWorld has named two Chevrolet vehicles to its annual Interior of the Year Awards. The Chevrolet Camaro was recognized for Interior of the Year for the sports car category, while the Equinox was recognized for Interior of the Year for trucks under $39,999. To pick the top 10 interiors for 2010, a team of eight Ward’s editors evaluated 40 vehicles that had either all new or significantly upgraded interiors. Judging criteria included aesthetics and design harmony, comfort, driver information, ergonomics, fit and finish, materials, safety and overall value. Blogging 2010-04-13T19:54:26+00:00 /index.php/site/progress_reports/4.3_billion_loss_at_g.m._masks_progress_since_bailout/ /index.php/site/4.3_billion_loss_at_g.m._masks_progress_since_bailout/#When:18:20:35Z 2010-04-07T18:20:35+00:00 /index.php/site/progress_reports/gm_cfo_gm_on_the_path_toward_profitability/ /index.php/site/gm_cfo_gm_on_the_path_toward_profitability/#When:18:02:44Z GM CFO: GM on the Path Toward Profitability General Motors Company has completed the fresh-start accounting process and has filed its third quarter 2009 Form 10-Q and 2009 Form 10-K with the SEC. “We are building the foundation that will allow us to return to public ownership,” said Chris Liddell, GM vice chairman and CFO.  “Completing fresh-start accounting is an important step in that process.” The new company, which was formed on July 10, 2009, through the acquisition of substantially all the assets and certain liabilities of Motors Liquidation Company (formerly General Motors Corporation), had to complete the process of adopting fresh-start accounting to record the acquisition and establishment of the new GM as well as determine the fair value of assets and liabilities and implement new accounting policies. The following table provides a summary of GM’s financial results for the period ended December 31, 2009 under fresh-start accounting.  July 10-Dec. 31, ‘09 ($ bils) Global revenue                               $57.5 Net income/(loss) attributed to stockholders         $(4.3) Net cash provided by operating activities         $1.0 The $4.3 billion net loss includes the pre-tax impact of a $2.6 billion settlement loss related to the UAW retiree medical plan and a $1.3 billion foreign currency re-measurement loss. Going public will enable the company to invest in designing, building and selling the world’s best vehicles, attract the best people, and access the capital markets. One of the most important measures in establishing the foundation for going public is the company’s ability to return to sustainable profitability. “As the results for 2009 show, there is still significant work to be done. However, I continue to believe we have a chance of achieving profitability in 2010,” said Liddell.  “We are also dedicated to delivering on our commitments to our stakeholders. For example, we remain committed to repaying the outstanding balance of the U.S. Treasury and Export Development Canada loans by June 2010 at the latest.” Blogging 2010-04-07T18:02:44+00:00 /index.php/site/progress_reports/gm_sales_improve_for_sixth_straight_month_led_by_crossovers_buick_lacrosse_/ /index.php/site/gm_sales_improve_for_sixth_straight_month_led_by_crossovers_buick_lacrosse_/#When:18:21:23Z GM sales improve for sixth straight month March combined U.S. sales for Chevrolet, Buick, GMC and Cadillac jumped 43 percent from a year ago with crossovers, the Buick LaCrosse and Chevrolet Camaro leading the charge. Total combined sales for GM’s four brands were 185,406 during the month, an increase of 34 percent from February 2010. Buick sales rose 76 percent and were led by the Buick LaCrosse, with an increase of 236 percent for the month. Year-to-date, Buick sales have surged 57 percent, making it the fastest growing brand in the industry during the first quarter this year. GMC sales increased by 45 percent for the month, led by sales of the GMC Terrain, which were up 331 percent for the month versus the vehicle it replaced. For the year, sales of the Terrain are up 245 percent. Chevrolet dealers reported sales of 133,165 – 41 percent higher than March 2009. The Chevrolet Equinox continued to sell at a brisk pace, with sales up 194 percent, compared to last year. Year-to-date, sales of the Equinox have more than doubled. Camaro recorded its highest level of retail sales (8,267) since it was launched 12 months ago. Cadillac March sales increased 42 percent on high demand for the Cadillac SRX. March sales of the SRX were 550 percent higher than a year ago, and are up more than 425 percent for the year. Blogging 2010-04-01T18:21:23+00:00 /index.php/site/progress_reports/chevrolet_named_best_exterior_design_for_non-luxury_brand_by_kelley_blue_bo/ /index.php/site/chevrolet_named_best_exterior_design_for_non-luxury_brand_by_kelley_blue_bo/#When:13:45:28Z Chevy named Best Exterior Design for Non-luxury Brand by KBB Kelley Blue Book recently named Chevrolet the “Best Exterior Design Brand” for non-luxury makes. The recognition is based on consumer automotive perception data from Kelley Blue Book Market Intelligence’s Brand Watch™ study.  Brand Watch is an online brand perception tracking study tapping into 12,000 in-market new-vehicle shoppers annually on Kelley Blue Book’s kbb.com. Here’s what kbb.com editors had to say about Chevrolet: “Chevy’s designers are on a roll. The styling renaissance that started with the latest Tahoe SUV and continued with the current Malibu sedan continues to evolve in the form of new cars like the Chevy Equinox crossover, Chevy Traverse three-row crossover and, of course, the new Chevy Camaro.  Even the Corvette looks better than it has in decades.  Backed up by a newfound, pervasive feeling of quality, we wouldn’t be surprised to see Chevy win more Brand Image Awards in the coming years.” Blogging 2010-04-01T13:45:28+00:00 /index.php/site/progress_reports/behind_the_wheel_cnbc1/ /index.php/site/behind_the_wheel_cnbc1/#When:14:44:34Z GM CFO Optimistic About Automaker’s Future 2010-03-18T14:44:34+00:00 /index.php/site/progress_reports/gm_north_america/ /index.php/site/gm_north_america/#When:19:00:27Z 12:59 Christopher Barger: Good afternoon everyone. Mark’s here with us and we’re ready to begin. Wednesday March 10, 2010 12:59 [Comment From JKujo ] On Autoline After Hours, you answered my question about GM Mid-Sized cars having “Too Conservative” color palettes in the US. Have you been able to address this for the upcoming model year with maybe some Aussie colors which are stunning? My lease is up soon. Do I have to go to Ford to get a car in a different color other than silver? Silver to me is getting really old and I want something more exciting to be seen in. Wednesday March 10, 2010 13:01 Mark Reuss: hi chris—good to talk to you again….yes we are doing lots of things on colors. The green from Oz (atomic green as you would know)....is coming on Camaro—shown in sema. Also, probably a special violet metallic…and Mike Simcoe in design is from oz as you know and leading charge…thanks Wednesday March 10, 2010 13:02 [Comment From Lyle Dennis, GM-Volt.com ] Do you expect BEV or EREV to have a higher demand? Wednesday March 10, 2010 13:04 Mark Reuss: Lyle—long term demand on BEV could be higher as EREV intially leads the way with battery technology like the lithium ion pack in volt is first gen, then feeds BEV like vehicles. So, while EREV will be wildly pop at first with Volt, as the tech flows down to BEV in what will be smaller cars to carry smaller packs that may be the higher volume play over a longer time if that makes sense. Wednesday March 10, 2010 13:04 [Comment From Ernie ] Will there be a 2 door cruze? Wednesday March 10, 2010 13:06 Mark Reuss: Ernie—2 door cruze is a nice idea, and it may show up in the global market. As we have 2 door Cobalts currently, NA would naturally look at a Cruze 2 door, but I believe our small car portfolio will be WAY beyond what it is now, so a 2 door something still is needed. Wednesday March 10, 2010 13:06 [Comment From Eric ] Dear Mark, I’m A Current Owner of a 2009 Cobalt ss and Have Had Mutiple Problems With no help From anyone at Gm Can You Help me Out..I’m loyal Gm Owner Wednesday March 10, 2010 13:06 Christopher Barger: Eric - please send me an email at christopher.barger@gmblogs.com & I’ll connect our customer service team to you. Thanks. Wednesday March 10, 2010 13:07 [Comment From Guest ] (Pete Basica Pedders USA) Can you tell us if the plans for a ZETA RWD sedan in one of the core brands is moving forward? Wednesday March 10, 2010 13:07 Mark Reuss: quite possibly Pete….... Wednesday March 10, 2010 13:08 [Comment From Todd Lassa ] Good afternoon, Mark. How does last week’s executive reorganization change the way GM decides which divisions get which models? It looks to me like the reorg reduces the power each division has in choosing a lineup. Do I have that right? Wednesday March 10, 2010 13:10 Mark Reuss: Big Todd how are ya. In fact your comment is not true. Previously, a small point but large topic on the reorg would indicate we previously had no NA Planning in my org—it was done centrally. So, to correct this i assigned Mary Sipes to do NA planning and fully integrate—next to the dealer and customer—planning by division. thanks mark Wednesday March 10, 2010 13:10 [Comment From Floyd Burdett ] Is GM shifting its focus to small, ‘urban’ vehicles, or will we still have vehicles we can pull a boat, horse, or construction trailer with? AND some SERIOUS performance vehicles!! Wednesday March 10, 2010 13:13 Mark Reuss: Floyd—where GM was primarily a truck based portfolio in the past, we see that gas prices are volatile at the least. We need to be a company that is agile and responsive from a capacity and sales standpoint. So, GM will provide in a fast way, the products that the market demands—-quickly and with high quality and safety as we do today. So, that includes the vehicles that have a great duty cycle for work, play, and commuting efficiently and safety with a lot of fun and style. Wednesday March 10, 2010 13:14 [Comment From Howard ] Do you feel that the name Chrevrolet hurts Corvette or that Corvette could do better as its own brand? Corvette already offers mutliple options or models. Wednesday March 10, 2010 13:16 Mark Reuss: Chevrolet and Corvette have been together forever. I feel we do not leverage the Corvette name or the Camaro name to help halo Chevrolet. If you go to races you always see the red bowtie, but when have you ever seen vettes and camaros in ads for Equinox or Malibu? this will change. Wednesday March 10, 2010 13:16 [Comment From Jeff Warg ] Have you considered bringing back the Buick Grand National?Buick could really use a coupe and it would be a great way to honor the Wednesday March 10, 2010 13:19 Mark Reuss: Um yes i loved these cars and had many including GNX #446. However, what GN and GNX meant (not literally) then is what Regal GS means today. Really sophisticated perfomance (not just 0-60), but steering, brakes, beautiful torque delivery, styling etc. Remember “Fast with Class”? think Regal GS, which was developed at the Nordeschlief north course at Nurburgring—with Opel—as today’s much more capable car than GN’s. Wednesday March 10, 2010 13:20 [Comment From Todd Lassa ] Mark: prior to introduction of the next-generation Chevy Malibu, do you have any plans for mid-cycle updates or any other kinds of changes to better challenge Ford Fusion, Toyota Camry and the rest for sales leadership in the segment? Wednesday March 10, 2010 13:22 Mark Reuss: Well—we have a better car with Malibu. I was with dealers today and we need to re-energize the car as we kind of launched and left it through BK. So, with a better car , and at the end of the lifecycle we prepare for the new one with much excitement…. Wednesday March 10, 2010 13:24 Christopher Barger: Sorry - screen is freezing so I’ll cut & paste next question. From RD Henard: “Congrats on your new position. I’ve got a tough question for you. GM’s upper m[...]anagement seems to be really committed to the company’s success. No offence, but I don’t get the impression that the same sense of urgency has trickled down to the lower echelons. Do you have any plans to prevent the old “business as usual” attitude from creeping back in?” Wednesday March 10, 2010 13:27 Mark Reuss: No offence taken! Lets assume you are correct. I look at this as my job. If I dont model the behavior that I would like then how can I ask others to do this too? If I dont talk to customers on Facebook and solve problems or use our new mobile application to help customers than how can i ask others? if I dont call customers live and help them get parts then how can i ask others? It starts with me, and i take it personally. If people dont believe in me then we have a massive problem. Wednesday March 10, 2010 13:27 [Comment From Matt Boschi ] How is CAMI keeping up with the demand for Equinox/Terrrain with the addition of the 3rd shift? Are plans still on the table to increase production at other plants? Wednesday March 10, 2010 13:29 Mark Reuss: Cami is heroic. They are doing EVERYTHING humanly possible until June when new things happen there and we expand to help. These folks are top notch and the quality is awesome…....plans at other plants full steam Wednesday March 10, 2010 13:30 [Comment From Kyle ] Why have the prices of new vehicles rose so much? i would love to get a new camaro, but when the base model is just shy of 30k, and i can get a nice used gen I or gen II camaro, i have my doubts Wednesday March 10, 2010 13:30 Mark Reuss: Well here is some really good news. 1LS on Camaro is $23530 and upward so buy one dude…. Wednesday March 10, 2010 13:31 [Comment From Matt Boschi ] Is there any advertising in the works for the core brands that is exciting, colorful and in-your-face that highlights performance, safety features, etc.? Whereas the advertising now, especially Chevrolet, seems to just feature silver Chevys comparing them to competitors and value. Wednesday March 10, 2010 13:32 Mark Reuss: matt—-chevrolet re vamp in ads is well under way with Susan Docherty—you will like it a lot—shows the car, and uses “excellence for everyone”....you will really like it. Wednesday March 10, 2010 13:33 [Comment From Colin ] Is it true that you will be bringing back the Tran-Am or is that just a myth? Wednesday March 10, 2010 13:34 Mark Reuss: Colin—I saw a nice contemp Trans Am at autorama—but we have no Pontiac so it is a myth….sorry Wednesday March 10, 2010 13:34 [Comment From Mae ] Hi Mark, I have a 2007 Saturn Vue and I am not sure if Chevy dealership will honor the 100K mile warranty. I would assure you that if we will be treated well with your Chevy dealers then our next car would be a Chevy. I also currently own a 2007 HHR. Wednesday March 10, 2010 13:39 Mark Reuss: Mae—-absolutely covered 100k for your Vue by any GM dealer!! Also, to keep you in the family we are offering up to $2000 dollars depending on the model… Wednesday March 10, 2010 13:39 [Comment From Guest ] Are you saying Chevy’s new tagline is Excellence for Everyone? When will that tag line be rolled out and consumers seeing it in ads? Wednesday March 10, 2010 13:40 Mark Reuss: no i am not….the new spots come in the next 2 months Wednesday March 10, 2010 13:40 [Comment From Dan ] Mark, appreciate your time today. How long do you see the latest incentives by GM and competitiors lasting? Seemed like there was a big emphasis on reducing incentives and now a lot of competition to gain market share. Wednesday March 10, 2010 13:42 Mark Reuss: Dan—the incent landscape is complex so i cannot answer for competitors—but we have decreased our incent spend by a huge amount and still grown share—that is what we will continue to do….profitable growth only…. Wednesday March 10, 2010 13:43 [Comment From Mike Freeman ] Hi Mark. My first message didn’t seem to go through, so here’s another. Why is it that GM is showing no concern for Pontiac customers like myself? I have sent emails, frequented the GM blogs and facebook profiles and even called corporate to try to make someone up there understand that doing away with this great car is a mistake. All of this with no response from a company that I have supported for many years. I and many other enthusists who have driven Pontiac for many years are really upset at what management has done and we appeal to GM to reinstate this car. GM needs Pontiac and America needs Pontiac. I can’t imagine the auto industry without Pontiac. Can anything be done to resurrect this great car? Wednesday March 10, 2010 13:46 Mark Reuss: Mike—i am a current and past Pontiac owner too. We have offered free service to people like us and we have taken up on that to the tune of 82k people. So, we do care about us, and the decisions were made in BK, but I never would say we would NEVER talk about Pontiac again. But, we need to pay back us taxpayers too…and go public. And make money. And make Americans proud of who we are again. Any other focus would be wrong. Wednesday March 10, 2010 13:47 [Comment From Bill Chadwick ] Don’t know where you lived in Australia but we lived in Elizabeth next to the GM Holden plant. You must miss the friendly Aussies, the weather, the Floaters, and the beaches. I also came to America for the challenge. Wednesday March 10, 2010 13:49 Mark Reuss: Bill!!!! Good on YA mate!! I do miss it all….ya know my first weekend in Oz rolling off the plane was in Adelaide at the Clipsal race…..and 105 degree F heat!!! Love the plant, loved all of it—especially all the people….I hope the rain falls….. Wednesday March 10, 2010 13:50 [Comment From Paul Eisenstein ] Well, Mark, my original message apparently got cut, so let me try again: can you give us a sense of what the market is looking like to you and how does GM take advantage of the problems faced by certain competitors while also overcoming its own consumer resistance? Wednesday March 10, 2010 13:52 Mark Reuss: Hello Paul——i miss you so much as it has been SO LONG since we chatted….ha ha . The market ran at about 10.5M in Feb which we all said was weather and strange conditions. SO, I think we all will have a good March, and some economic indicators are somewhat positive. I think GM is in a good place these days with our products, safety, FE, and performance—and our customers are asking for more. And, our dealers and network work we are doing are going to obviously add a lot of postive things for our customers as well….... Wednesday March 10, 2010 13:53 Christopher Barger: Shirley White - pls contact @GMCustomerSVC on Twitter, or send me a note at christopher.barger@gmblogs.com. We’ll try to help. Wednesday March 10, 2010 13:53 [Comment From jamend@wardsauto ] I’ll try again, too. Hi Mark. With the Cadillac Converj shelved, as Bob said in geneva, what are plans for Voltec beyond Volt and Ampera? Wednesday March 10, 2010 13:54 Mark Reuss: James—we have not announced any plans for pure Voltec beyond Volt and Ampera…. Wednesday March 10, 2010 13:56 [Comment From JKujo ] Are the decreases in Sales at Cadillac something that concerns you? Do you think that new product will solve it? Can you get the new stuff here any faster? Wednesday March 10, 2010 13:58 Mark Reuss: Yes the Cadillac sales worry me. However, with some good new dealers back in the game, our product is OUSTANDING, I am confident that the new team and agency will do wonders here….. Wednesday March 10, 2010 13:58 Christopher Barger: Thanks everyone for your time today, we appreciate the questions—and as always, we’re sorry we can’t get to every question in the space of an hour.   Chat 2010-03-10T19:00:27+00:00 /index.php/site/progress_reports/autoblog5/ /index.php/site/autoblog5/#When:17:35:09Z Report: GM adding extra shift at Lordstown to meet expected Cruze demand 2010-02-24T17:35:09+00:00 /index.php/site/progress_reports/customer_relationship_services/ /index.php/site/customer_relationship_services/#When:17:59:20Z 11:47 Moderator: Hello, We will get started at 12 p.m. sharp! Please gather your questions. Thanks 11:58 Scott Lawson: Scott’s here; we’re ready to get started. 12:02 [Comment From Larry Miller ] With your help we have been tracking ordered Camaro’s for dealers and customers since May. Many dealers are asking when it will be available to expand to other models. Are there any discussions regarding further expansion or being prepared for the Cruze or Volt? 12:04 Scott Lawson: Thanks for the feedback and question. As we expand our customer service offerings we are looking at the success we had in providing additional Camaro order updates. Although we have not decided our exact approach for Cruze and Volt, this very example is being looked at. 12:04 [Comment From Guest ] I’m a potential customer who has been turned off by some GM dealers because of bad salesmen (namely all of the Chevy dealers I’ve visited). Is there anything being done to prevent “sleazy” practices in the dealer network? 12:07 Scott Lawson: Thank you for the question and I am sorry to hear of your dealership experience. Between GM and our dealer partners, we want to make every interaction very positive. Our GM dealers have some of the highest satisfaction scores in the industry and understand the importance of satisfying our customers. However, we know there is still work to be done and we are working with each of our dealers on an individual basis to ensure we provide the service you expect and deserve. 12:07 [Comment From Guest ] Changing consumer perceptions of GM is a large task. How is GM targeting youth in order to raise them to believe that GM is has cool quality fuel efficient vehicles? 12:12 Scott Lawson: Thank you for the excellent question. It all begins with our product offerings. Vehicles like our exciting Camaro and the upcoming launch of our all new Chevy Cruze (40 MPG). These products are just a couple examples of vehicles that will appeal to the younger buyers (and even some older folks - like me)! In addition, our approach with social media and grass roots marketing are also intended to engage the younger consumer. 12:13 [Comment From I wish ] I think you should have the same approach as Apple inc. in customer service and relationship. 12:17 Scott Lawson: Thank you for the suggestion. In the reinvention of GM, we are focusing on treating our customers the way the want to be treated versus the way we (GM) want to treat them. An example of this is our effort with regard to engaging and assisting customers via social media. We are being more proactive with our approach to customer service versus reactive. The response to this approach has been overwhelmingly positive. 12:18 [Comment From Hylton Jorssen ] Scott - What changes are you planning in the near future to truly demonstrate that the new GM has changed the way it interacts with it’s customers? Consumers are embrassing technology and need the ability to purchase, track and inquire about products online. The days of calling mis-informed agents are over. 12:21 Scott Lawson: Great question - thanks for the opportunity to respond. In the past, our primary method of communication with our customers was via the telephone. As we reinvent our company, we have expanded into forms not previously used in GM. An example of this, is our effort within Twitter. We are monitoring comments relative to GM and our brands on a continual basis and engaging those customers where possible. This allows us to be very timely in our customer service efforts - speed is everything when assisting a customer, 12:23 [Comment From Al Sanders ] Why doesn’t GM ask sales consultants what they or their customers would like to see in new products, etc. All research in this area seems to be done with focus groups. 12:26 Scott Lawson: Agree with your point relative to focus groups providing some product suggestions. Although I am not in product development, I know that we use many inputs from a cross section of our current and potential customers. An example of my team being engaged in this activity is the feedback we provide product development from our customer service conversations. 12:28 [Comment From Steve ] I have been a loyal GM person since I started working in 1975. It was really frustrating to see people who were mistreated and left never to come back. Why did this happen. I believe it was for the all mighty dollar. Tell me is wasn’t. 12:32 Scott Lawson: Steve - thank you for your loyalty and your patience as I maneuver this new technology (to me). Certainly we have made mistakes in the past relative to how we treated our customer. I can tell you that we have learned from these mistakes and the customer is at the center of everything that we do in the new GM. Examples include increased empowerment for our employees to assist customers and the tools we are using to proactively find customers that may not be satisfied. 12:32 [Comment From Guest ] if I see a customer has a service problem with a GM vehicle on Facebook, what can I do to help 12:34 Scott Lawson: Thanks for the question. To some extent, it depends how the customer wants to be engaged. You could refer them to our customer assistance phone number 866-467-9700 or they could e-mail customer assistance at info@gm.com.   12:35 [Comment From T Cosmos ] Thank you for this forum. What is GM Leadership’s strategy to make evangelists of its’ own employees? To make sure every customer interaction is a chance to create promoters and wow the customer. 12:38 Scott Lawson: We know employees are a vital asset in promoting our products and services. Recently, we launched a program where many of our employees can take advantage of driving our newest products, like the Equinox, LaCrosse, SRX and Terrain. This effort is designed to ensure our employees are knowledgeable and excited about our products and have the chance to share information with their friends, family and neighbors. 12:40 [Comment From Albert S. Davis ] Scott, I made notice of a spy photo a few months ago of a Camaro convertible. Is this car “for real” and if it is, when will it be unveiled? 12:41 Scott Lawson: Thanks for the enthusiastic question. As I indicated earlier, I am not with product development so truly can’t answer this question. However, can tell you we know there are many customers that would like to see this product offered. 12:43 [Comment From Eric Planey ] Scott - I’ve been a life long Pontiac man. While sad b/c of Pontiac’s demise, I understand you need to be profitable. Lately I have had problems with my 07 G6 GTP power steering. Its in the shop today in fact. On line this weekend, I saw this problem is notorius and there has been a dealer bulletin released. Now b/c its a steering problem I dont feel safe driving. How can there be loyalty expected from GM customers when quality is still not where it should be? Thanks. 12:47 Scott Lawson: Thanks Eric for the opportunity to respond. I apologize that you have experienced a problem with your G6 GTP. Our dealers have the training, special tools and parts to properly and safely repair your vehicle. If for some reason, your vehicle is not repaired to your satisfaction, I would ask that you ensure a member of the dealership leadership team is made aware so they can get involved and assist with the repairs. Our dealers want to satisfy you. 12:47 [Comment From Dave Dobias ] On a recent hunt for an Equinox or Terrain, I was told by several dealers that inventory listed on our websites is months out of date. I was also told not to ocntact dealers with vehicles as my salesman would have to make deals to get a certain vehicle. The webiste is nice tool IF it’s up to date. 12:52 Scott Lawson: Thanks Dave - I will be sure to update our web-site team with your observations. We want the site to be accurate. Thanks for your patience regarding the Terrain or Equinox - we are doing everything we can to increase production (we recently added a 3rd shift for Equinox and Terrain production). 12:52 [Comment From Dave P ] Recent Toyota difficulties have created new opportunities…we are getting Toyota trade-ins now for all kinds on reasons…mostly based on a customer’s conclusion that his manufacturer can no longer be trusted…These are new customers we really need keep…but will require additional attention…As you monitor this activity around America can you give us your thoughts on these new customers? 12:55 Scott Lawson: At GM, we are on a mission to make every customer a life long customer. This includes current GM customers, new customers entering the market and those that are currently in competitor products. 12:56 [Comment From Guest ] We know that customers have the opportunity to evaluate their dealer experience via a survey which is sent to them after the sale. What measurable means of communication do those who have not purchased a GM vehicle due to poor dealership experiences have? How do you track this? 13:01 Scott Lawson: We are leveraging the social media explosion. We are monitoring and engaging customers via social media whether or not they are a current GM owner. This has assisted us in understanding what customers experience even if they do not purchase our products. 13:02 Scott Lawson: Thanks everyone for your time today - if you are in the midwest or anywhere else experiencing snow - please drive safe and buckle up! Sincerely, Scott Lawson Chat 2010-02-22T17:59:20+00:00 /index.php/site/progress_reports/international_growth/ /index.php/site/international_growth/#When:17:00:50Z 10:58 Moderator: Hello and welcome to the webchat! Tim Lee is on his way. Please get your questions ready. 11:01 [Comment From Winston Das Solomon ] Mr. Lee, do yo uplan to bring in more of your successful European models into the US, expecially the ones with smaller engines ? 11:03 Tim Lee: We will always look at opportunities to improve the offer at Chevrolet, Buick, GMC and Cadillac in the US. We have a global approach to our product planning and we will always then take local market considerations into our thinking. 11:03 Tim Lee: No. 11:03 [Comment From Todd Lassa—Motor Trend ] Any plans for a rear-wheel-drive Opel in the future? 11:04 Tim Lee: that first no went up before the question posted, its still the correct answer. 11:05 [Comment From Todd Lassa—Motor Trend ] Why do you have a fleet of Opel Insignia wagons running around Milford? Despite the low customer demand for wagons in the U.S., do you see any chance of a Buick Regal wagon? 11:05 Tim Lee: Not in the plan atm. 11:06 [Comment From Leandro ] Mr Lee… President Obama said yesterday that the Chevrolet Cruze will be the car of the future. What do you think about that? What about de Volt? 11:07 Tim Lee: The Cruze will be an absolute winner in the US as it has been worldwide. It is a finalist in the World Car of the Year selection process. The Volt will sell to a different customer than the Cruze, but the two in a Chevy store side by side will make a great team. 11:07 [Comment From Rusty ] Hello Tim. I have a question about diesel motors in the U.S. I know that there are pretty strict government policies on diesel motors, but they are cleaner, more efficient, & peppier than gasoline motors. Does GM have any plans to bring diesel motors to the U.S. & could these motors be used in conjunction with the extended range electric projects? 11:09 Tim Lee: At the Chicago Auto Show we introduced the upgraded DuraMaxx diesel in our full size pick up trucks. When combined with an Allison 1000 series transmission it makes for a world class towing package. We will stay on top our our global diesel portfolio, remain well compliant with emission regulations and meet the market needs. 11:10 [Comment From Matt N ] Hello Mr. Lee, are there any plans for a large RWD sedan/coupe for Buick, Cadillac, or Chevrolet such as the Chinese Park Avenue? 11:11 Tim Lee: There is a place for certain RWD vehicles in markets around the world. Police cars for instance in the US. We will make our offer on RWD sedans relevant and maintain the kind of offer like we have with the award winning Chevy Camaro. 11:12 [Comment From Guest ] Mr. Lee ... what are your strategic key markets in Europe & Asia? 11:12 Tim Lee: We are looking to grow the Chevy brand world wide and there are key markets like Brazil, Russian, India, Indonesia, and China that come to mind as quite key. 11:14 [Comment From Doug Logan - GM of Canada ] Mr.Lee. Any news on the Commodore based RWD making a return to NA in the form of a Chevy? 11:15 Tim Lee: We are looking at the RWD sedan as a potential Police Vehicle in the US, but more importantly the Camaro has been sold out since day one of its introduction. 11:15 [Comment From Emily ] What products will GM be putting out that are aimed at younger drivers, recently when talking to my 28 year old sister, she said there were no GM cars that appealed to her? 11:17 Tim Lee: In our global stable of small and sporty Chevy’s, you could easily get real excited about the all new Chevy Aveo that will be the first small car built profitably in the United States, We unveiled the sport version at the North American International Auto Show in January. 11:18 [Comment From Matt-GMInsideNews member ] Mr. Lee, will the United States get a “domestic” (Chevrolet/Buick/Cadillac) model of a Holden coupe or sedan at some point within the next five or so years? 11:18 Tim Lee: You can be sure that we will continue to harvest the success of the Camaro as we go forward. We will continue to evaluate all our options for rear wheel drive offers. 11:18 [Comment From Winston Das Solomon ] Mr. Lee, GM was ahead of the game when announcements on electric cars were made. It appears that many other manufactureres have made similar announcements now as well. How far away is GM from launch ? 11:19 Tim Lee: The VOLT launches at our Plant in Detroit in November. test vehicles are currently being built there today. We will maintain our timing. 11:20 [Comment From P Arango | Carsmagazine ] Mr. Lee, Could you tell which is the next model to produce for the Southamerican market based on the Agile´s platform? 11:21 Tim Lee: Since we have just now launched the Agile, it is way too soon to start talking about a next generation. The Agile sales rates have been very very strong and we will grow our share with this vehicle. 11:21 [Comment From Jeff ] is there any plans to make a diesel powered smaller car like volkswagon has in their jetta’s? 11:22 Tim Lee: The Cruze will launch with a 1.4 L turbo gas engine that will have superb fuel and I would match that offer with anyones. 11:22 [Comment From TDL ] Recently, the lack of E85 pumps in the USA has recieved press. How is flex-fuel recieved in Brazil, where sugarcane ethanol is widespread? 11:23 Tim Lee: We are the undisputed market leader in Ethanol offer in Brazil. We are 100% flex fuel capable there and have been for years. 11:23 [Comment From Leandro TiempoMotor.com ] Mr Lee, is GM completely healthy? Do you hope to grow this year on the marketshare in the US? 11:23 Tim Lee: YES and YES! 11:24 [Comment From Rusty ] What are Buick’s plans for a small cross-over utility vehicle? 11:25 Tim Lee: The Buick brand is incredibly important to GM in the key markets of the US and China. We will explore all possible portfolio options to grow the brand in both countries. 11:26 [Comment From Rusty ] Will that Chevrolet Aveo keep the same styling as the concept & will it be offered with the RS 1.4L turbo engine package? 11:27 Tim Lee: You can always see the concepts at the shows and the key is to get into production with an offer that is soo close to them. Stay tuned and you tell us how good we have done on this score with the Aveo. 11:28 [Comment From Michigan Resident ] How do individual manufacting plants balance and the need to get vehicles off the line while prioritizing quality. How do plants avoid cutting corners or sending defects when downtime is such a big deal? 11:29 Tim Lee: Our vision is to design, build and sell the worlds best vehicles. Every Plant Manager understands this and we do have very strict quality systems in our plants that measure our outbound quality very closely. I am confident we will reach our vision with each and every new product launch we have coming up. 11:29 [Comment From Sal ] Mr. Lee .. will the Chevy brand play a major role in the revitalization strategy for GM moving forward? do you foresee a Chevy expansion at a quicker pace than Buick, GMC & Cadillac? 11:30 Tim Lee: Chevy is our core foundational brand for the globe. We will craft our product offer to meet segment needs around the world and we will gain share by doing so. 11:30 [Comment From Leandro TiempoMotor.com ] What about whith the midle size pick-ups in the Southamerican market? Will be a new generation for the Chevrolet S-10? When? 11:31 Tim Lee: The mid size pick is a key for us in many markets around the world and you can be confident that we will continue to make a very substantial investment in thsi segment. Its too early to give specifics on this but stand by…. 11:32 [Comment From Mike ] Is there any chance that GM will rebadge the Solstice/Sky and bring an affordable convertible back to the marketplace? 11:33 Tim Lee: No chance. But, we will always look at options and alternatives to compete with convertibles where it makes sense. 11:33 [Comment From John ] I’ve read several articles about Buick’s expanding line-up. Is the plan now to make it a brand with a complete array of vehicles like Chevy and Cadillac? 11:34 Tim Lee: Like I said earlier, Buick is a critical brand in the US and in China. We will continue to look at our options and alternatives to make the Buick/GMC stores very successful in the IS. 11:35 [Comment From Matthew ] Mr. Lee, Last fall, Mr. Whitacre laid out plans to repay the US and Canadian government loans on a monthly installment basis. Shortly after the first payment was made in December, the plan was revised to repay the loans in one lump sum in June. Why did the plan change? Does the change affect your upcoming public offering? 11:36 Tim Lee: our business and market conditions have improved and we have said publicly that we will repay the loans by the end of June latest. That is our plan and a pre condition for the IPO. 11:37 [Comment From Emily ] Mr. Lee, What are your thoughts on all of Toyota’s recent recalls? 11:39 Tim Lee: The situation is one that really makes us reflect and think about how we deliver the Vision we have established of Designing, Building and Selling the Worlds best vehicles. 11:40 [Comment From Damiean ] Is the increased pressure to “green” vehicles going to have a negative impact on the performance models, i.e. Corvette, Camaro, XLR, in the future? Or jeopardize their being all together? 11:41 Tim Lee: Our responsibility is to comply with all the regulations and we will maintain a full line of exciting products as we do this. 11:42 [Comment From Garrett ] Mr. Lee, as we grow the Chevy brand worldwide with respect to passenger cars. Do you see us keeping an American identity, and is that important to our world customer? Most manufactures of cars today have found it increasingly popular to be seen as sharing German driving dynamics, or Japanese technology. Will Chevy conform to this strategy completely utilizing our Opel brand, or establish some new market segments to go build an identity? I saw us doing this with HUMMER as it was very American an amazingly well received in the Middle East region. 11:42 What percentage of overall GM sales did GMIO account for in 2009? 36.2% ( 25% ) 44.4% ( 33% ) 50.1% ( 42% ) 11:43 Tim Lee: Chevy is an iconic American brand it will remain so. Our offer worldwide will leverage our global scale in terms of design and development to meet the needs of our various markets. 11:44 Tim Lee: For those of you selecting 44.4% are correct and stay tuned for our 2010 performance. 11:45 [Comment From Stan ] Tim.. Is the camero convertable still on track for it’s relaese and when will we see them in showrooms?? 11:45 Tim Lee: On track and in the Chevy stores beginning in Q1 of 2011. 11:46 [Comment From Rusty ] When might we be able to expect the Chevrolet Spark to hit showrooms? 11:47 Tim Lee: The new Spark is in production at several locations and will be introduced into the US market in early 2012. PS: The car is doing extremely well in markets like Korea and India. 11:48 [Comment From Matt-GMInsideNews member ] Mr. Lee, yesterday Bob Lutz said that the Holden Commodore might still come back to the US at one point, but obviously he couldn’t give any details. Is there any word of a timeline at which we may see the fantastic car again here in the States? 11:49 Tim Lee: Like Bob, we would never say never. And, we will also continue to look at all our options and alternatives on RWD applications in various countries 11:49 [Comment From TDL ] With responsibilities ranging over three continents and numerous time-zones, when do you find time to sleep? 11:50 Tim Lee: Well, it is tough but as I maintain my fitness routine, I do find myself able to get some sleep. 11:51 [Comment From Subaru WRX Owner ] Mr. Lee, being a 23 year old college student, I’ve noticed a lack of affordable sports cars in the United States. Will the GM brand ever develop an affordable sports car that is marketed towards Generation Y (those born in 1980 and later)? 11:52 Tim Lee: I previously mentioned the Aveo RS as a tuner type vehicle that will be available. It will sell into that segment very well, and best of all will be made in the USA, the first small car ever produced profitabley here. 11:53 [Comment From David ] My father would like to know if GM plans to produce a minivan again? He is being forced to buy a used Buick Terazza to replace his Oldsmobile Minivan, for many families and older folks transporting their grandkids, the ease of access with dual sliding doors vs the Buick Enclave is much much better for them…. 11:54 Tim Lee: Our crossover offer in the US is superior to any of the competition. While they do not feature the sliding door, they offer great utility and great value. Check them out. 11:55 [Comment From Chad ] Mr. Lee- I know that many other countries are years ahead of us in using CNG as an alternative fuel. Is GM manufacturing CNG vehicles for these countries and if so, when will we see more sold here in the US? I heard maybe 2012? 11:55 In January 2010, what was the 2nd biggest Chevrolet market outside of the US? China ( 46% ) Brazil ( 23% ) Russia ( 31% ) 11:55 Tim Lee: We make CNG and LPG offers around the world and we will be sensitive to any potential demand growth in markets where they are not offered today. 11:57 [Comment From Rusty ] When will Cadillac attack BMW’s 5 & 7 series both at the same time rather than having one car (the XTS) to cover that territory? 11:58 Tim Lee: The Cadillac brand will continue to bring great product to market. The current award winning CTS is right there with the 5 Series and the Concept of the XTS shows the range of thinking that Cadillac is looking at. 11:59 Tim Lee: The answer to the second Poll question is China, so half of you got it correct. 11:59 [Comment From Emily ] What day to day activities are done to ensure that the GMS production system with all its elements and principles are followed and promoted? For example, continuous improvement, and people involvment? 11:59 [Comment From Chad ] ok, thanks for your response Mr. Lee. I currently drive a 2002 chevy silverado bi-fuel that runs on CNG and I absolutley love it. I am seeing that CNG is being promoted more in the US and I would really like to encourage GM to be part of promoting CNG. 12:00 Tim Lee: All of our leadership understands the power of GMS and we all use the “go and see” method to make sure we are executing the system to its intent. This is called a Layered Audit and we do it all the time. 12:02 Tim Lee: To all, this was a great chat and I appreciate all the questions, and while I did not get the chance to answer each and every one, I was typing as fast as I could. Thanks for joining. 12:02 Nancy: Thanks again everyone. Please visit - http://www.gmreinvention.com/ for webchat transcripts.   Chat 2010-02-17T17:00:50+00:00 /index.php/site/progress_reports/lacrosse_sierra_2500_hd_camaro_and_equinox_earn_top_honors_at_chicago_auto_/ /index.php/site/lacrosse_sierra_2500_hd_camaro_and_equinox_earn_top_honors_at_chicago_auto_/#When:13:48:30Z Four GM Vehicles earn honors at Chicago Auto Show The 2010 GMC Sierra 2500 HD, Buick LaCrosse, and Chevrolet Camaro and Equinox earned industry recognition at the 2010 Chicago Auto Show.  MotorWeek recognized the LaCrosse with a Drivers’ Choice Award for “Best Luxury Sedan,” the Chevy Camaro with a Drivers’ Choice Award for “Best Sport Coupe,” and the Chevy Equinox with a Drivers’ Choice Award for “Best Small Utility.” The GMC Sierra 2500 HD received IntelliChoice’s prestigious “Best Overall Value of the Year” annual award, an honor it shares with the Chevy Silverado 2500 HD. The annual MotorWeek Driver’s Choice Awards are chosen by MotorWeek’s editorial staff who test drive more than 150 cars, trucks and utilities each year. Winners are selected on several factors, including performance, technology, practicality and value. As the leading source for automotive ownership cost and value analysis, IntelliChoice recognizes vehicles in 31 classes and eight overall category winners. In addition to the Sierra 2500 HD, four other GMC models were named top in their class: • GMC Yukon Denali – Luxury SUV • GMC Sierra 1500 Crew Cab Hybrid 2WD – Full-Size Pickup 2WD ½ Ton (tie with the Chevrolet Silverado 1500 Crew Cab Hybrid 2WD) • GMC Sierra 1500 Crew Cab Hybrid 4WD – Full-Size Pickup 4WD ½ Ton (tie with Chevrolet Silverado 1500 Crew Cab Hybrid 4WD) • GMC Sierra 2500 HD Crew Cab 4WD – Full-Size Pickup 4WD ¾ Ton (tie with the Chevrolet Silverado 2500 HD Crew Cab 4WD) • GMC Sierra 2500 HD Crew Cab 2WD – Full-Size Pickup 2WD ¾ Ton (tie with the Chevrolet Silverado 2500 HD Crew Cab 2WD) • GMC Sierra 3500 Crew Cab 2WD – Full-Size Pickup 2WD One Ton (tie with the Chevrolet Silverado 3500 Crew Cab 2WD) • GMC Sierra 3500 Crew Cab 4WD – Full-Size Pickup 4WD One Ton (tie with the Chevrolet Silverado 3500 Crew Cab 4WD) Blogging 2010-02-17T13:48:30+00:00 /index.php/site/progress_reports/three_chevrolet_vehicles_named_to_kelley_blue_books_kbb.com_top_10_family_/ /index.php/site/three_chevrolet_vehicles_named_to_kelley_blue_books_kbb.com_top_10_family_/#When:21:35:36Z Three Chevy Vehicles Named to Kelley Blue Book’s Top Family Cars Today, Kelley Blue Book’s kbb.com recognized three Chevrolet vehicles in their 2010 Top 10 Family Cars, including Equinox, Suburban and Traverse. The list represents the kbb.com editors’ recommendations for the best vehicles for families, based on factors such as resale value, fuel efficiency, capability and kid-friendliness. Here’s what Kelley Blue Book’s editors had to say about the Chevrolet line-up: 2010 Chevrolet Traverse: Boasting more cargo volume than even its Chevy Tahoe stablemate, the Traverse is the biggest crossover on the road—yet it beats the fuel economy of many smaller three-row vehicles. We like both of the Traverse’s siblings—the Buick Enclave and GMC Acadia—but the Chevrolet’s lower starting price makes it our choice for families. 2010 Chevrolet Suburban Even when carrying nine passengers, the Chevy Suburban still offers a cavernous 45.8 cubic feet of cargo space behind the rear seats. Still not enough? Hook up a trailer and the Suburban can tow up to 9,600 pounds. Beyond sheer size and strength, the Suburban delivers a comfortable ride and plenty of occupant-coddling niceties. 2010 Chevrolet Equinox In the highly populated crossover category, the Chevy Equinox stands out from the crowd as a vehicle that competently embodies function and form. In addition to an upscale interior and bold exterior styling, the Equinox is also able to achieve a class-leading 32 mpg on the highway (in four-cylinder form). “The factors Kelley Blue Book editors consider are in line with what we believe appeals to modern families who consider Chevrolet vehicles,” says Jim Campbell, Chevrolet General Manager. “As such, it’s no coincidence that Equinox, Traverse, and Suburban assembly plants are all running overtime to keep up with customer demand.” Blogging 2010-02-16T21:35:36+00:00 /index.php/site/progress_reports/gm_media_online6/ /index.php/site/gm_media_online6/#When:21:25:02Z Chevrolet, Buick, GMC and Cadillac Retail Sales Up 3 Percent – Total Sales for These Brands Up 30 Percent 2010-02-02T21:25:02+00:00 /index.php/site/progress_reports/gm_reaches_agreement_to_sell_saab_to_spyker/ /index.php/site/gm_reaches_agreement_to_sell_saab_to_spyker/#When:21:30:40Z GM Reaches Agreement to Sell Saab to Spyker General Motors and Spyker Cars NV today confirmed that they have reached a binding agreement on the purchase of Saab Automobile AB. “Today’s announcement is great news for Saab employees, dealers and suppliers, great news for millions of Saab customers and fans worldwide, and great news for GM,” said John Smith, GM vice president for corporate planning and alliances. As part of the agreement, Spyker intends to form a new company, Saab Spyker Automobiles, which will carry the Saab brand forward.  The sale will be subject to customary closing conditions, including receipt of applicable regulatory, governmental and court approvals.  Other terms and conditions specific to the sale will be disclosed in due time. The Swedish government is at present reviewing the transaction and the related request for guarantees of a Saab Automobile loan that has been requested from the European Investment Bank.  Assuming quick action, the transaction is expected to close in mid-February, and previously announced wind down activities at Saab will be immediately suspended, pending the close of the transaction. “Throughout the negotiations, GM has always had the hope to find a solution for Saab that would avoid a wind down of the brand,” added Nick Reilly, president, GM Europe. “We’ve worked with many parties over the past year, including governments and investors, and I’m very pleased that we could come to such a good conclusion, one that preserves jobs in Sweden and elsewhere. GM will continue to support Saab and Spyker on their way forward.” Editor’s Note: This deal was finalized on February 23 at 11 a.m. Blogging 2010-01-26T21:30:40+00:00 /index.php/site/progress_reports/gm_to_be_first_major_u.s._automaker_to_manufacture_electric_motors/ /index.php/site/gm_to_be_first_major_u.s._automaker_to_manufacture_electric_motors/#When:21:29:43Z GM To Be First Major U.S. Automaker to Manufacture Electric Motors GM will expand its in-house electric vehicle development capabilities by becoming the first major U.S. automaker to design and manufacture electric motors, a core technology for hybrids and electric vehicles. By doing so, GM will lower costs and improve performance, quality, reliability and manufacturability of electric motors by controlling design, materials selection and production processes. The first GM-designed and built electric motors are scheduled to debut in 2013 in next-generation, rear-wheel-drive two-mode Hybrid technology. “Electric motor innovation supported the first wave of automotive growth a century ago with the electric starter, which eliminated the need for a hand crank, and revolutionized automotive travel for the customer,” said Tom Stephens, GM vice chairman, Global Product Operations. “We think the electrification of today’s automobiles will be just as revolutionary and just as beneficial to our customers. Electric motors will play a huge role in that.” In conventional cars and trucks, automakers design and manufacture engines to efficiently use energy provided from a gas tank to provide power to the wheels. Motors and batteries, respectively, fill that role in hybrid and electric vehicles. As the range and speed of electric-only propulsion increase, so do the importance of motors and batteries. Electric vehicles are powered solely by electric motors, while hybrid vehicles also use an internal combustion engine for propulsion. GM’s next-generation rear-wheel-drive Two-mode Hybrid system will use two unique motor designs and an internal combustion engine to provide improved fuel efficiency compared with the current Two-mode Hybrid technology in GM’s full-size pickup trucks and sport-utility vehicles. “In the future, electric motors might become as important to GM as engines are now,” Stephens said. “By designing and manufacturing electric motors in-house, we can more efficiently use energy from batteries as they evolve, potentially reducing cost and weight – two significant challenges facing batteries today.”  GM has been building this in-house capability for years, expanding electric motor research and development, design and validation capabilities at facilities in Michigan, Indiana and California.  GM also has developed state-of-the-art math-based design and computing capacity for electric motors. The electric motors will be manufactured in the U.S. at a GM facility. GM was selected in August by the U.S. Department of Energy for a $105-million grant for the construction of U.S. manufacturing capabilities to produce electric motors and related electric drive components. “The new GM is about speed, and we are delivering quickly on the government’s desire to grow domestic expertise in electric vehicle technologies, such as batteries and electric motors,” Stephens said. Similar to today’s internal combustion engines, automotive electric motors require an unparalleled combination of exceptionally low noise, vibration and harshness; high reliability and affordability that is achievable only by understanding the entire value chain. In addition to growing in-house capabilities, GM will continue to purchase and co-design electric motors with suppliers. Blogging 2010-01-26T21:29:43+00:00 /index.php/site/progress_reports/ed_whitacre_to_continue_as_ceo_gm_commits_to_paying_loans_by_june/ /index.php/site/ed_whitacre_to_continue_as_ceo_gm_commits_to_paying_loans_by_june/#When:18:41:56Z Ed Whitacre to Continue as CEO; GM Commits to Paying Loans by June Edward E. Whitacre, Jr., has agreed to continue as chairman and CEO of General Motors, it was announced today. Speaking at a press conference at GM’s headquarters, Whitacre also expressed the GM board’s commitment that the company will pay back in full the U.S. Treasury and the Canadian and Ontario government loans by June. Whitacre’s appointment reflects GM’s progress since the new company was formed last summer.  “The board of directors asked if I would be willing to stay on at GM and help continue the company’s road back to success,” Whitacre said.  “Having spent the past few months learning the business, meeting with our employees, customers and dealers, and working with the GM leadership team, I was both honored and pleased to accept this role.  This is a great company with an even greater future, and I want to be part of it. “We’ve made significant progress in the past couple of months, so much so that I can confirm with certainty that we will pay back in full the U.S. Treasury and Canadian and Ontario government loans by June,” Whitacre said.  “This represents a significant milestone in our journey back to being a profitable and viable company.” Blogging 2010-01-25T18:41:56+00:00 /index.php/site/progress_reports/gm_media_online5/ /index.php/site/gm_media_online5/#When:16:36:05Z Ed Whitacre to Continue as GM CEO 2010-01-25T16:36:05+00:00 /index.php/site/progress_reports/buick_gmc/ /index.php/site/buick_gmc/#When:19:00:09Z 12:56 Christopher Barger: Hi everyone. We’ll be starting in about 5 minutes, Brian will be here in just a second. 1:02 Brian Sweeney: Hi everyone, this is Brian. I’m looking forward to your questions. Fire away. 1:03 [Comment From JKujo ] Will GM be expanding the color palette for the Regal once production moves to NA. There’s currently no non-monochromatic colors available. Even the Lexus IS offers blues, reds, etc, why can’t GM do that on Mid-sized cars? 1:04 Brian Sweeney: We are launching with 6 exterior colors in spring and will add 2 more in the fall including ruby red metallic and espresso bronze metallic and expect for new colors to be added to the palette for 2010. 1:04 [Comment From Guest ] Hello. My family and I love the new LaCrosse, but it’s too expensive. Why don’t you put the 3.6 engine into the base model. The camaro comes with the 3.6 in the entry model, and it is cheaper than the entry LaCrosse. It should be a family sedan and not just a luxury sedan. 1:05 Brian Sweeney: We recently announced a new 4 cylinder engine option which drops the base price by almost $1000. Although Camaro offers a 3.6L in a base condition, the LaCrosse offers a lot more content. 1:06 Brian Sweeney: Correction to the Regal color answer—the new colors will come in 2012 model year—which is 2011 calendar year. Sorry about that. 1:06 [Comment From Joe ] Love the Granite concept. Does GMC plan to produce it anytime soon? 1:06 Brian Sweeney: We’re interested in feedback from the auto shows and we’re doing some consumer research too and we’ll be making a decision soon. What’s your vote? 1:07 [Comment From Joe ] Wiil there be a coupe and sport wagon version of the Regal? 1:07 Brian Sweeney: No, but we are looking at all the different possibilities for Regal based on what’s available on this global architecture and the success of other models in global markets such as Europe and China. 1:08 [Comment From Rob Snell—Detroit News ] Any news on plans to boost production of some of the vehicles that are in short supply? 1:09 Brian Sweeney: We added third shifts at CAMI where Terrain is built and Fairfax where LaCrosse is built. At Arlington we just announced overtime for building fullsize utilities. We will continue to look at opportunities to increase production based on market demand. 1:09 [Comment From Todd Lassa, Motor Trend ] Update us on development of a “premium small car” for Buick. 1:09 Brian Sweeney: We showed a sketch of the future compact Buick in November in LA but at this time we announced any additional details. 1:10 [Comment From Tony ] Mr. Sweeney the GMC Granite Concept, what makes it different from the scion XB and other vehicles similar in size? 1:10 Brian Sweeney: The Granite will be more premium than the Scion XB and offer more functionality such as the unique cabinet-style doors and flip and fold interior seats. Granite will also offer great performance and fuel economy. 1:11 [Comment From Henry ] When is the small Buick sedan going to be for sale? The Regal GS was stunning at the car show, I loved the interior with the black headliner. 1:11 Brian Sweeney: Thanks for the feedback, Henry, we heard great feedback from the show on not only the Regal GS but also on the GMC Granite concept. 1:12 [Comment From Chris ] When the first Regal hits dealers the MSRP difference between it and the LaCrosse will be under $1,000. Won’t this result in cannibalizing sales? Leasing support may help offset… 1:13 Brian Sweeney: The vehicles are geared for different customers and their contented differently. Regal will be a performance car and be available starting only in a premium trim level, starting at $26,995 while LaCrosse starts at $30,395. 1:14 [Comment From Ron John ] Will GM be donating anything to Haiti? 1:15 Brian Sweeney: Thanks for the question Ron John, GM will be donating $100,000 to Haiti and will be auctioning a Corvette and will donate the proceeds of that.We’re getting to as many questions as we can today, lots of interest in Buick GMC, thanks for asking. 1:16 [Comment From Joe ] I have a 2006 Rendezvous and really like it. . Would be interested in the planned small Buick CUV as a replacement. How soon will it be coming on the market? 1:16 Brian Sweeney: The beauty of our combined Buick GMC dealers is that we have dealers offering both Buick and GMC—there’s an opportunity for Buick CUV buyers to get into a GMC Terrain and we are evaluating other future entries in this space for Buick and GMC. 1:17 [Comment From Thompson ] I am a potential buyer in my 20’s who really appreciates the quality, drive-ability, style and legacy of a Buick. However it is not perhaps commonly accepted that a Buick would be a good choice for a buyer like myself. Is Buick doing anything now or in the future to reach out, market to or design to similar buyers like myself who would love to drive a Buick instead of a smaller luxury branded vehicle? 1:18 Brian Sweeney: That’s a great question Thompson. We are expanding our portfolio and building cars that appeal to people of all ages. Based on feedback on LaCrosse and Regal we are attracting a younger audience. With LaCrosse we’ve done Tweetups and experiential marketing tactics such as street drives, shuttling participants at food and wine festivals, etc—going to where the younger buyers are. Let us know if you have any other ideas. 1:19 [Comment From Robert ] Buick would have an advantage over all competitors if they offered 6 passenger configurations on some models. The next generation Lucerne, will there still be a 6 passenger option? When is the next generation Lucerne set to be coming out? 1:19 Brian Sweeney: We haven’t made any announcements on a future Lucerne. We now offer a 6-passenger Lucerne. 1:19 [Comment From Tony ] If the GMC Granite goes into production what kind of price can we expect to see on it vs the competitors? 1:20 Brian Sweeney: The Granite is still a concept and we haven’t priced it. 1:20 [Comment From Aldo ] The LaCrosse starts under $28,000 though. Is the price jumping up? 1:20 Brian Sweeney: The 4-cylinder LaCrosse starts at $26,995. 1:20 [Comment From Joel ] I read that the Granite concept has a Dual Clutch transmission. Will the Regal or any other GM cars due to get this transmission anytime soon? 1:21 Brian Sweeney: No plans for dual clutch transmissions at this time. 1:21 [Comment From Nate ] I think the new Buick Regal GS is an incredible car. My only queston is when will GM offer it with the 2.8L Turbo V6 found in the Opel Insignia OPC (AWD). The car seems underpowered even at 255 HP to me. If GM put the 325HP Turbo V6 in I’d buy one for sure. 1:21 Brian Sweeney: At 255hp with 0-60 in less than 6 seconds we think we’re in good shape if we bring this to production. 1:22 [Comment From Kevin from Oshawa ] Brian, I am performance enthusiast in need of 2nd family vehilce… some feedback on your concepts… I really like the Regal GS… sharp - bound to change Buick’s image and build some street credit. Now what I would really really like to buy a turbo-4, AWD, Regal GS Wagon based on the Opel Insignia OPC wagon. Now we’re talking! 1:22 Brian Sweeney: Thanks for the input, Kevin. 1:24 [Comment From Lance ] Are there any plans to offer the LMM in a TK20953 again? 1:25 Brian Sweeney: Yes Lance, the 2011 MY 3/4 ton diesel with an extended cab and long box Sierra will be available mid year 2010. 1:25 [Comment From Lenny ] Hi Brian. Is there no room in the Buick for a revival of the Riviera? With the Zeta platform now available, could a RWD coupe return. I know you don’t comment on future product plans, but this seems like a great way to enhance Buick’s new image. 1:26 Brian Sweeney: With GM focusing on Buick as one of its 4 core brands anything is possible. Would you like to see us bring back the Riviera? 1:26 [Comment From Ron John ] Why does GM have Tahoe, Escalade, and Yukon. They are all the same. Why not save money and just have two like Honda and Lexus 1:27 Brian Sweeney: Each of these 3 vehicles attracts a different customer and serve a different role in our portfolio, and are very profitable for us. Denali is unique to GMC, for example and attracts different buyers than Chevy’s models. 1:28 [Comment From JKujo ] Will there be a marketing blitz for the Regal ala the Malibu a couple years ago? It seemed like everywhere you looked an ad popped up. Will ads for the Lacrosse go away at that point? 1:28 Brian Sweeney: We have a strong launch plan for Regal with significant resources and we will continue to promote the LaCrosse which has been very well received by customers and dealers. 1:30 [Comment From Nate ] Brian, your answer of 4 clyinders to the Regal GS question just lost GM a customer. Why limit yourself to the 4 cylinder when the OPC engine exists in the same car. AND it broadens the appeal of the car. Personally I don’t want a 4 cylinder because they are rough sounding (and I have driven recent Ecotecs). Th V6 is smoother and more pleasing and offers more then 50 HP more. Why can’t GM simply import the power trains from Europe aren’t they identical cars under the badges? 1:31 Brian Sweeney: Emissions testing in the U.S. are different compared to Europe. If we produce this car we will need to make it a fuel efficient vehicle with great performance. Keep in mind the Regal GS is a show car and we are testing consumer feedback. 1:32 [Comment From Nick - GMInsidenews ] Based on the positive feedback of the Regal GS Show Car at NAIAS, do you feel the GS moniker is viable for Buick models beyond the Regal at some point to generate younger, performance-oriented buyers throughout the brand? 1:32 Brian Sweeney: Hi Nick. Yes. The GS moniker has great heritage. Gran Sport has had a storied performance past for Buick and we think it could draw performance enthusiasts based on that heritage. 1:33 [Comment From Kevin from Oshawa ] For what it is worth Brian, I own a 2009 Pontiac G8 GT… I absolulety love it! All my neighbours love it !... most don’t know even what it is… they thought I bought a BWM ! I could have sold a 2 G8’s if they were still being shipped from down under. Just wanted to say the G8 is the best Pontiac I ever drove… 360 hp… and I can get 28 mpg on the highway if I drive for max mileage! I am a proud Pontiac owner! Now that the G8 is gone… people are realizing just how good it is !! 1:34 Brian Sweeney: Pontiac was a tough call and the G8 was one of our finest vehicles. We’ve heard terrific feedback from all of our G8 owners. We think they will enjoy the strong performance traits of our future Buicks, including the Regal. 1:34 [Comment From Sjones ] Do Buick or GMC have any further debuts planned at the remaining major auto shows like NY or Chicago? 1:34 Brian Sweeney: Regal GS, Acadia Denali and GMC Granite will continue to be shown on the auto show circuit this season. 1:35 Brian Sweeney: JKujo, Robert, Joe and Zack—thanks for the great feedback on the Riviera! 1:35 [Comment From Todd Lassa, Motor Trend ] I think we’d like to see a Riviera based on the Shanghai show car styling. That car was FWD, but there has been talk of building it on Zeta. Which version would Buick do? 1:36 Brian Sweeney: Todd, you are one of many who have lots of good to say about Riviera. Thanks. 1:36 [Comment From Kevin from Oshawa ] The GMC Terrian is growing on me… and the Grantie has the same odd appeal, the kind that grows on you every time you see it… I think the reason I like it is becausing is polarizingly different. I also like the Grantic as a GMC because the brand is strong, tough, and refined, I like that. It should however have some wow factors… like LED headlights or daytime running lights (those really set new Audi’s apart when you see them on the road) 1:37 Brian Sweeney: Kevin, the Terrain has been a hot seller in the market and 1/3 of buyers are new to GM, so others agree with you. It has other great features like standard rearview camera. 1:37 [Comment From Chuck ] My wife and I own a 2007 Acadia and love it. However, I must say that the exterior styling of the Granite concept, specifically the lights and grille, blow it away. Does the Granite preview the exterior styling of future GMC’s? I hope it does. 1:38 Brian Sweeney: Thanks for the Acadia purchase! Glad you love it. Since Granite is a concept its out there to stretch the bounds of what GMC could be. We’re glad you like it. 1:38 [Comment From Chris ] Brian, yesterday I saw an artist rendering of a 2011 Regal coupe. With Buick trying to change perceptions, appeal to a younger audience, and garner attention. A 2-door version would be a great idea for the return of the quarter-century awaited Grand National. 1:39 Brian Sweeney: Thanks for your comment on the Regal. We love the enthusiasm for the Gran National. 1:39 [Comment From Anthony ] Yes, I am an under 30 year old current GM owner, and would love for Buick to bring the Riviera back and have it look just like the show car! The Regal is back so please continue the revival of Buick and cars with actual names! 1:40 Brian Sweeney: Thanks we like cars with names too! 1:40 [Comment From Chris ] Why did GMC release an Acadia Denali? Looking at market demand and a competitive edge. Wouldn’t a Hybrid version make more sense… just slap in the 2-mode. 1:41 Brian Sweeney: Acadia Denali makes sense for us based on our great experience with Yukon Denali and Sierra Denali. We already have class-leading fuel economy. We’re working on future alternative fuel solutions… stay tuned. 1:41 [Comment From Nick - GMInsidenews ] Obviously Buick is aligning its lineups in China and North America. How about doing so with the Chinese Park Avenue in the next generation as Buick’s NA flagship? 1:42 Brian Sweeney: We have a great partnership with China and our design and product development teams there. We are sharing ideas back and forth. We’ve got a team of NA folks in China now. We want Buick to do well everywhere it’s sold. 1:44 [Comment From Jude Butler ] Buick has announced Lexus as a main competitor. But Cadillac is going after Lexus’s best-selling model, the RX, with a smaller, less expensive SRX. How will you be managing the Buick brand so that it finds customers, but doesn’t compete with Cadillac? 1:44 Brian Sweeney: Good question Jude. Buick is a premium vehicle without the premium price where it makes sense to target certain competitors we’ll do that. 1:46 [Comment From Michael Gauthier - WCF ] Hi Brian, the Insignia Sports Tourer is a big hit in Europe. Any chance of seeing a Regal version in the near future? 1:46 Brian Sweeney: At this time we’re not planning to offer a versio nof the Insignia Sports Tourer. 1:46 [Comment From Aldo ] Does it make sense to keep the CX trim level? It doesn’t seem up to the Buick standard. 1:47 Brian Sweeney: We still appeal to a lot of customers who want cloth seats and our CX model offers that plus a lot of premium content. 1:47 [Comment From Robert ] Buick will always do well because of the quality of the build, the ride, the interior room, and offering more options as standard for the price than the competition. It is the hidden gem of the auto industry. 1:47 Brian Sweeney: Thank you, Robert. 1:48 [Comment From Nathan ] Why am I not seeing a lot of Lacrosses and Terrains at my local dealerships and when I ask if they are getting any, they tell me GM is not letting the dealers have them? 1:48 Brian Sweeney: We’re selling the LaCrosse and Terrain off the trucks, Nathan. They are both extremely hot and dealers are taking orders and selling them as they arrive. I can’t speak to the specific situation you refer to. 1:49 [Comment From Aldo ] Cloth seats are fine. But what about an option to have them heated? And do hubcaps belong on a Buick LaCrosse? It hurts curb appeal. 1:49 Brian Sweeney: Good input, Aldo. Thanks. 1:50 [Comment From Jude Butler ] I’ve read reviews on the Enclave that say that its 282hp V6 is adequate to move the large, hefty crossover, but more power would improve the driving experience. Do you agree? 1:51 Brian Sweeney: I don’t think its underpowered, and consumers seem to agree. We don’t get that complaint in research and Enclave had its best sales month in December 2009. Enclave remains a hot seller. 1:52 [Comment From SSultan ] Brain… glad we can chat with you.. not sure if you answered this before…but I have heard several rumors that the GMC brand might be given the exit door treatment.. 1:52 Brian Sweeney: There’s no truth to that rumor. GMC remains one of GM’s four brands with new products coming in the pipeline and resources dedicated to it, as you can see in the GMC Granite concept. 1:53 [Comment From Matt ] With the demise of the “Vue-ick” (thankfully), can you provide any information as to a timeframe for the 2-mode system to make it into a Buick or GMC vehicle? 1:53 Brian Sweeney: The 2-mode system is already available in GMC’s 3 full-size trucks (Yukon, Sierra and Yukon Denali). 1:54 [Comment From Jim ] P.S. Direct injection has been a nice add to the Enclave engine 1:54 Brian Sweeney: We agree, Jim. 1:54 [Comment From Glenn Woods ] Fairfax has always been a leader in Quailty how are they measuring up with the transition to 3 shifts and the LaCross production 1:55 Brian Sweeney: Fairfax is one of our best plants and they’re doing a great job building the popular LaCrosse. 1:55 [Comment From Tony ] Does GMC have plans on having totally different vehicles than its brother Chevrolet? 1:56 Brian Sweeney: Terrain is a great example of differentiation from Chevy—only the only the windshield and roofline are shared with the Chevy Equinox. The Denali line is another exclusive to GMC and not Chevy. 1:56 [Comment From SSultan ] Glad you confirmed that..because as loyal and passionate GMC owner, I am in the Middle East and I heard many rumors amongst the Media here…. Thanks for keeping it PROFESSIONAL GRADE ! 1:57 Brian Sweeney: Thanks, SSultan. We appreciate the business that GMC enjoys in the Middle East. 1:57 Christopher Barger: We have time for about one more question. 1:57 [Comment From Jason ] From a visual standpoint, the Buick Enclave in my opinion is one of the most attractively designed vehicles to come out of Detroit in years. Others should follow it’s lead. 1:57 Brian Sweeney: Jason, we agree that Enclave is beautiful and many buyers found it irresistable. 1:58 [Comment From Mike Bagley ] My 2006 GMC 2500HD is the best truck I ever bought, thanks GMC 1:58 Brian Sweeney: Thanks you Mike, stay tuned for the 2011 model year Sierra HD coming later this year. We think you’ll be pleased. 1:58 [Comment From Chris ] The next time a BG executive takes the floor, lets remove the CHEVROLET backdrop please!!! 1:59 Brian Sweeney: At NAIAS during the press conferences we shared the screens in the GM displays. When I was on stage however the backdrop was 100% Buick GMC. 2:01 Brian Sweeney: Thanks for the questions everyone, good input and feedback. I can tell there’s a lot of interest out there and appreciate the ideas on Buick. By the questions and the tone it sounds like we’re changing some people’s perceptions of Buick. You’ll see some good stuff coming from GMC as well, like the Acadia Denali. 2010 is going to be an exciting year for us with good products and a great team working on them. 2:01 Christopher Barger: This concludes Brian’s chat. Thanks for the questions, everyone - and always, we’re sorry that we couldn’t get to everything. Have a great weekend! Chat 2010-01-21T19:00:09+00:00 /index.php/site/progress_reports/gm_makes_first_payment_on_government_loans/ /index.php/site/gm_makes_first_payment_on_government_loans/#When:19:15:20Z GM Makes First Payment on Government Loans GM Chairman and CEO Ed Whitacre announced that today, GM followed through on its commitment to begin loan repayments to the U.S. and Canadian and Ontario governments.  GM paid $1 billion to the U.S. Treasury and $192 million to Export Development Canada. “We are grateful for the support the governments have provided us.  We look forward to continuing repayments through June 2010, at which time the balances will be paid in full, assuming no downturn in the economy or business,” Whitacre said. Blogging 2009-12-18T19:15:20+00:00 /index.php/site/progress_reports/sales_and_marketing/ /index.php/site/sales_and_marketing/#When:17:00:10Z Live webchat with Susan Docherty (12/14/2009) 10:57 Annalisa Esposito-Bluhm: Greetings! Thanks for joining us! We’re getting set up here, will start promptly at 11 AM! 11:02 Susan Docherty: Good Morning everybody, great to be with you! 11:03 Susan Docherty: Question: Ms. Docherty, Why are there no BAS-Plus (BAS-II) equipped GM vehicles available on the market yet; such as the Malibu, etc.? A fifteen to twenty percent fuel mileage increase (optional at reasonable cost with a sensible payback period) would likely prove to be a strong marketing point for GM…... 11:04 Susan Docherty: Great question.    We do have a number of Hybrids in the Portfolio - especially in Fullsize Pickups and Fullsize Utilities - more to come in the future on the car side of the house, stay tuned! 11:04 Annalisa Esposito-Bluhm: Question form Eric Snyder: The question I have is common for all US businesses, how are you at GM dealing with the not invented here mentality. For example, if someone can build a battery that is better than what you have why is it so impossible to get to the right people? It stifles innovation. The fact is that outside of safety and a few gadgets we are all still driving the same car we drove thirty years ago 11:06 Susan Docherty: Eric, thanks for the question - in the new GM we are encouraging our team members to make sure their voice is heard.  Ed Whitacre has been very clear that our leadership team is ready to listen to all ideas that can make our cars better and our customers satisfied.  There is no shortage of good ideas and as leaders we need to hear them!  11:06 [Comment From David George ] Good morning, Susan. Are there plans to revive the sporty side of the Buick portfolio? Something like the midsize Regal Grand Sports, and going back even further, the Buick Regal Grand National and small car Skyhawk Turbo? 11:08 Susan Docherty: David, sounds like you are a Buick fan!  The new Buick Regal which was just launched at the LA Autoshow is a great example of where we need to take the Buick brand   The new midsize sedan is premium, sporty and will definitely attract new younger buyers to Buick.  Buick has definitely had a sporty past and we do plan to make sure it is an ingredient included in our future!  11:08 [Comment From Jeff Gilbert ] Halfway through December, how are sales looking for the month. 11:10 Thanks for joining us! How many of you own a GM product (Cadillac, Chevy, Buick, GMC)? Currently own ( 74% ) Have owned ( 13% ) Looking to own ( 8% ) Never owned ( 6% ) 11:10 Susan Docherty: Sales for December - our launch products continue to perform very well, the Cadillac SRX, CTS Wagon, Buick LaCrosse, GMC Terrain, Chevrolet Equinox & Camaro are still red hot!  We are seeing some recovery in Fleet especially in Daily Rent as consumers begin to travel again.  Still kind of early to comment on anything else.  11:11 [Comment From Concerned Dealers ] Why are dealers still receiving proposals for closed dealership locations given the fact that arbitration is nearly assured of happening. Why not just wait and let things play out in arbitration? Who is/are the final decision makers on the proposal process for dealers. 11:13 Susan Docherty: Hello to concerned dealers, we don’t a definitive answer for you.  The President has yet to sign the bill so it is premature to talk about what our next steps will be.  We want to move forward in a way that balances our interests and the dealers but all of us recognize how important a strong, competitive and profitable dealer network is to our business plan.  This bill has significant implications to our plans so we are going to consider our next steps very carefully.  Lots of work to do here!  Thanks for your patience.  11:13 [Comment From David George ] If one of us non-marketing employees think we have a good idea for marketing to consider, how should we communicate it to marketing to be sure the idea is heard by the right people? 11:14 Susan Docherty: David, looking forward to hearing about your marketing idea.  Please send to me and to Jay Spenchian (Executive Director of Marketing on my team) via email - TODAY!  11:14 [Comment From Mike from TO ] I’m ready to buy/lease/finance my next new car over the web. I bank on the web, i buy stocks on the web. Will this be something GM decides to open up and be the FIRST to market? 11:17 Susan Docherty: Hi to Mike from TO!.  Yes, the web is a very powerful tool.  Our customers can look forward to shopping, comparing, configuring and pricing out vehicles on the web.  But in terms of the final transaction, servicing and building a relationship we want customers to do that with our Chevrolet, Buick, GMC and Cadillac Dealers.  11:17 [Comment From Guest ] Susan- Can you talk a bit about the new GM in terms of opportunities for younger employees to have a career with good compensation and be promoted to management positions in the new structure.? Can you also please help clarify how the new CAP process will relate to compensation as this seems unclear? 11:19 Do you plan on attending an auto show this year? Yes ( 52% ) No ( 27% ) Maybe ( 21% ) 11:21 Susan Docherty: I think our recent announcements are a great example of placing emphasis on younger talent - these moves create lots of new opportunities for our GM Team members and more to come ......  Our Leaders have established a new process for establishing objectives to ensure that our team members are empowered to make changes, take on more responsiblity and be held accountable for results - this is what our new “CAP” - Committment, Accountability, Partnership is all about.  11:21 [Comment From Robert Snell ] With the “May the Best Car Win” campaign ending early next month, what will GM replace it with? 11:22 Susan Docherty: Robert, great to hear from you.  The May the Best Car Win campaign is ongoing - we need to encourage customers to put our cars to the test against the competition.  We beleive consumers will be pleasantly surprised.  11:22 [Comment From Jeff Gilbert ] How is the wind down of the Pontiac brand going? 11:24 Susan Docherty: Jeff, thanks for your question regarding Pontiac.  The wind down process is progressing very smoothly and in fact we only have about 7900 remaining Pontiacs so for all the Pontiac fans, it’s time to visit one of our Dealers.  Pontiac is a great brand with a loyal customer base.  Unfortunately we were unable to keep Pontiac - it just wasn’t profitable.  11:25 [Comment From Guest ] Hi Susan- For those of us who would like to get a new vehicle every 3-4 years will we ever get back into leasing?. As leasing is about payment and cycle times, does it not hurt us if people move from a 3 year cycle to a 6+ year cycle in order to maintain the same payment level? What are the plans for marketing leasing programs on our vehicles? 11:27 Susan Docherty: Leasing is a great strategic advantage for our brands.  We had to exit leasing last summer however we are now getting back into leasing with both GMAC and U.S. Bank.  We offer competitive leases on all of our new launch products.  What we really like about leasing is that it gives us an opportunity to communicate with these customers during their lease lifecycle and offer up to them new products towards the end of their term.  This is an important marketing tool we plan to leverage going forward. 11:27 [Comment From Josh Oliver TheGMSource ] Susan - who made the decision on the Chevy Volt Song & Dance that’s making its way around the ‘web (and not in a positive light.) Toyota doesn’t make a song about it’s hybrids it wants the market to take serious. 11:28 Have you visited a GM Dealership recently? If so, how was your experience? Excellent ( 23% ) Good ( 23% ) OK ( 26% ) Not great ( 13% ) Poor ( 15% ) 11:28 Susan Docherty: Josh, I have to be honest I haven’t yet seen the Chevrolet Volt song and dance but it sounds like I need to spend some time tonight on the web viewing this.  Thanks for the heads up.  Do you have any suggestions for us?  11:29 [Comment From Mike from TO ] i am an orphan owner in Canada and desperately want to lease a new vehicle when my current one is up. Will GM bring back leasing in Canada and will there be incentives to keep orphan owners in the GM Family? 11:30 Susan Docherty: Mike from TO. Does TO stand for Toronto?  I think so!  Used to live in Toronto years ago - wonderful city.  Please send me an email and let me know what you are planning to lease in Canada. I will forward your request to Marc Comeau who is responsible for Sales and Marketing in Canada, you’ll have an answer today! 11:30 [Comment From johnathan wills @ CAMI ] Is there any plans for plug in hybrids in Buick. I was excited for the “vue-ick” to be built, but unfortunately it didn’t make the cut. 11:33 Susan Docherty: Johnathan Wills - We aren’t going to make any announcements today regarding Hybrids for Buick but we believe we need to provide Hybrid alternatives for all of our core brands - more to come, stay tuned.  In terms of the Buick compact crossover which we decided to cancel   - this is a perfect example of the new GM at work.  Customers, Media and our own team members were clear that this product did not live up to the standards of a “new class of world class” for Buick.  So, in the end we listened and we responded with SPEED.  11:33 [Comment From James Mason ] What is Jay Spenchian and Susan’s direct email address, so I can send them some marketing ideals? 11:33 Would you consider a compact car? (Aveo, Cruze, etc?) Yes! It’s about time! ( 13% ) I’m looking into them… ( 25% ) Not sure it would fit my needs ( 25% ) No - not a “small car” person ( 37% ) 11:33 Susan Docherty: James, here are the emails addresses you are looking for: jay.spenchian@gm.com, and susan.docherty@gm.com 11:34 [Comment From Chuck ] GM’s newest launch products are very impressive and it is showing in the monthly sales numbers. However, there are also a few segments that are in need of updated product, namely sub-compacts ( I’m talking about the Aveo). I have heard promising reports from those who have seen the next generation. Any chance the public will get to see the car this auto show season? 11:36 Susan Docherty: Chuck, glad to hear that you are impressed with our launch products.  Yes we have other segments where we are planning to update our entries.  A great example of this is the new 2011 Chevrolet Cruze which replaces the Cobalt - a great new product that is expected to get 40MPG on the highway.  This car will be in a very core segment of the market. More news at the Detroit Autoshow - stay tuned! 11:36 [Comment From cbaccus ] With Bob Lutz no longer in the marketing role, do you plan to challenge cars on the track or is that fun over? 11:37 Susan Docherty: There is nothing better than seeing Bob Lutz race around the track in our new launch products.  I think Bob needs to continue to help us in that area - maybe I can be his co-pilot (if he agrees of course)!  11:37 [Comment From David Rodgerson ] I have had so many people ask why are are out of the mini-van business, is there any talk at all of re-entering that market? 11:39 Susan Docherty: David, I get asked the Minivan question a lot.  No current plans of re-entering the minivan business.  We are finding that people who are shopping minivans are also shopping crossovers like Traverse, Acadia, Enclave, Equinox and Terrain - why?  Because our crossovers provide all the flexibility these consumers want along with great highway fuel economy.  We will always look for new portfolio entries to satisfy consumers demand - we’ll continue to keep minivans on our radar.  11:40 [Comment From Katie Merx, Bloomberg ] How much savings per vehicle do you expect to see in 2010 and 2011 due to lower interest and labor savings and how will you use those savings to increase sales? Lower sticker prices? Add content? Tactical discounts? Thanks 11:43 Susan Docherty: Katie, can’t answer your savings per vehicle question but I will tell you that the way we plan to increase sales is thru building four strong brands, Chevrolet, Buick, GMC and Cadillac, building great cars, trucks and crossover that can not only compete but can WIN in the market that are priced competitively with great quality, realiability and durability that our customers have come to expect.  It’s getting back to the basic and also being innovative in our approach that stems from creating demand - need to earn our market share.  11:43 [Comment From Greg ] How are we getting consumers excited about our dealers in that the ownership experience should not end after the sale? 11:45 Dupont study named silver, white and black as the most pop. vehicle colors - what’s your fav? White ( 3% ) Black ( 38% ) Silver ( 11% ) Red ( 27% ) Green ( 8% ) Mocha ( 14% ) 11:45 Susan Docherty: Greg, so glad you asked this question.  We are in the midst of launching a new Customer Sales, Service and Retention tool where we will be able to reach out to our customers via direct mail, email, etc… at least 30+ times over the customer ownership lifecycle.  The purchase of a vehicle is only the beginning.  We also are working very hard to retain our Pontiac and Saturn customers to ensure we can keep them in the family. 11:46 [Comment From JKujo ] Why does the Buick Regal have no colors other than monochromatic ones? Can’t you get a cool color palete like you have in Holden here to spice up your cars? You don’t sell the steak you sell the sizzle! 11:47 Susan Docherty: Jkujo - color is always a very important decision.  What specific colors do you think we should offer on the new Regal? One thing to keep in mind, our competitor is Lexus and we are taking this brand to a new level of premium. 11:47 [Comment From Ed@DMC Manassas, Va ] Are there plans to advertise more on the whole brand (GM, Chevy, etc) as was done with the “May the best Car Win” campaign or are we going to stick with the Howie specific vehicle advertisisng? 11:49 Susan Docherty: Ed, in terms of the May the Best Car Win - the focus here will be on Chevrolet, Buick, GMC and Cadillac because it is important for consumers to see for instance how a Chevrolet competes with a Toyota RAV4. No plans to use the GM brand in our May the Best Car Win.  In terms of Howie Long and Chevrolet - Howie is a great spokesperson and well received by consumers - our plans our to continue with this because it is definitely working. 11:50 [Comment From SierraGS ] Will the GMC concept shown to Technology guests and the Media in August be making any Auto show appearances? 11:51 Susan Docherty: Sierra GS - Hello!  Well I can’t give away any GM secrets here but I can tell you this, during the Media show in August the Buick compact crossover was not well received but the GMC Concept was well received ... stay tuned. 11:51 Annalisa Esposito-Bluhm: 11:46 [Claude Chisholm]            In my opinion, your dealer network bears more responsibility for GM’s decline over the last 30 years than your product line. Excellent dealers can build a loyal base of repeat customers who will come back, even if the product may be a bit less than topnotch. While on the other hand, bad dealers can sour people on even the best products. Somehow you have to impress upon your dealers that consumer satisfaction is more important than seeing customers as more than mere money machines of whom they can take advantage of. 11:53 Susan Docherty: Claude, thanks for being so candid.  Dealers are our partners and the face to the consumer and you are right that if a consumer has a bad experience it reflects poorly on our brands and our company.    We have some great dealers and we also have some NOT SO GREAT dealers.  It is the responsibility of my team to address the not so good dealers and either help improve their performance or the market will decide for them.  Consumers perceptions are exceptionally important - we are taking this seriously and need to improve in this area. 11:54 [Comment From JKujo ] How about a Electric Blue, Brittish Racing Green, Bright Red, a Navy Blue, if you look at your pool green seems to be popular. I agree that slver, black and White are popular but clearly offering something that is exciting to look at would be a good alternative than what you are planning so far. Holden has a heck of a color palette and it would be nice for your Mid-sized cars to at least explore some of it. 11:54 Susan Docherty: JKujo, I like your selection of colors and the descriptors - are you in marketing?  If not you should be. 11:54 [Comment From Jason K ] Will GM be having any new ads showing up during the Superbowl next year? That’s always been a boost for us because it reaches so many people! 11:56 Susan Docherty: Jason K. sounds like you are a superbowl fan!  Me too.  One day six of my new job I am not sure if we have any spots lined up for the superbowl but I am going to a meeting later today where I will find out.  I totally agree that this is a great audience to reach   - but it is also a very expensive one.  We are always looking for new and creative ways to reach consumers. 11:56 [Comment From Alex GMAuthority.com ] Susan, your focus on the four core brands at GM is one that I find very exciting. What’s the plan going forward with GMC? It’s rumored that the brand will get a compact hatch that - in my opinion would not fit with the brand’s image and target market. Can you comment on that? 11:58 Susan Docherty: Alex - yes the focus has to be on the four brands.  The plan for GMC is to continue with our Engineering Excellence driven by our “Professional Grade” positioning.  We have a very strong brand in GMC and we plan to leverage and expand GMC’s role as evidenced by the launch of the new GMC Terrain.  Both the Terrain and Acadia are bringing women and conquest buyers which is very exciting for us. 11:58 [Comment From Guest ] Susan- How will your leadership differ from Mark LaNeve and Bob Lutz? 12:00 In your opinion, what most impacts purchase consideration? Commercials ( 5% ) Dealership visits ( 30% ) Webchats ( 0% ) Word of Mouth ( 45% ) 3rd party reviews (Consumer Reports) ( 20% ) 12:03 Susan Docherty: My leadership style is transparant, inclusive and with a bias towards listening and moving fast.  In my new role I plan to be spending even more time with customers and dealers because this is where I can make the biggest impact, help strenghten our brands, and earn consideration in the hearts and minds of consumers.  Also want to spend time with leaders outside of our industry - there’s so much to learn!  12:03 Susan Docherty: Boy, time flys when you are having fun!  Thanks to all of you for your great questions.  Happy Holidays…... 12:04 Annalisa Esposito-Bluhm: Thanks for your participation!! See you next time…. Chat 2009-12-14T17:00:10+00:00 /index.php/site/progress_reports/general_motors_north_america_update/ /index.php/site/general_motors_north_america_update/#When:20:00:48Z Q&A with New General Motors North America President Mark Reuss (12/11/2009)  14:01 Phil Colley: Hey everyone, thanks for joining.  Mark will be here in just a couple minutes.  14:03 Mark Reuss: Hey everyone I am here sorry for the 3 min tardiness 14:04 [Comment From Todd W. Todd W. : ] Hello, Mark! What does the future hold for RWD cars in Chevy’s North American portfolio?  14:05 Mark Reuss: Hey well u know i came up from down under—so i still think RWD—if done efficently and with low mass is relevant and a ton of fun! pls excuse my fat fingers if it happens!  14:06 [Comment From bernard simon bernard simon : ] Good afternoon. How will GMNA under Mark Reuss be different from GMNA under Fritz Henderson?  14:07 [Comment From Guest Guest : ] As president of NA GM, what is going to be your priority?  14:09 Mark Reuss: That is a good question…..I plan to have a small team (5 direct reports) that are laser focussed on sales, marketing, onstar, manufacturing, canada, mexico—-Fritz had a lot more to do which he did well but there are only 24hrs in a day for the man. Priority ?  Tell people about our cars and trucks, regain the confidence of the Canadian, American, and Mexican people. SELL and make some MONEY.   14:10 [Comment From Mike Mike : ] Good afternoon Mark. My question as always is regarding Pontiac. GM has made a bad decision in cancelling this legendary automobile and the great G8 along with it. I have driven Pontiacs for 40+ years and there is no better car that GM makes. Is there any chance this decision can be reversed?  14:12 Mark Reuss: Hey Mike I have owned and operated and still own Pontiacs (i have Solstice that I plan to convert to Z0k SCCA car with my son).  It was painful watching this from Australia.  I lost one full shift of people and plant with G8.  Man oh Man.  Well—I cannot say at this point—cause I dont know—but it does not look good for that. Things happened.  14:12 [Comment From Todd Lassa, Motor Trend Todd Lassa, Motor Trend : ] Pardon me for crashing the consumers’ webchat. You’ve had much success with the 3.6-liter gas direct-injection V-6. But the 3.0-liter version sold in North America doesn’t seem to gain any EPA fuel mileage benefit, and it probably costs just about as much. Can you tell us anything about your future V-6 engine strategy for something between the 4-cylinder engines and the 3.6?  14:14 Mark Reuss: Hey Todd arent you a newly married consumer too?  Ha—any how the 3.0L v6 is a challenge to calibrate depending on the vehicle. We did it really well on the RWD Zeta in Oz—just introduced it down under and it rocks.  So, I need to get into this here in NA and look at how we did it and bring some of that knowledge into it.  14:15 [Comment From Robert B Robert B : ] What is the first sign that we will see from your Tenure at GM as it pertains to Dealer Operations?  14:17 Mark Reuss: Well—dealers are gonna be my first activity-met with some Caddy dealers 2 nights ago….. The legislation that is happening is a good thing—to bring integrity and the right decisions for the companies and the families of our dealers across the land—it is an opportunity for all of us to make the right decisions and move on.  The relationships of dealers and customers is my highest priority. period.  14:18 [Comment From Jones Jones : ] Are there any key products that you feel need to be accelerated to meet market demand or enter new segments?  14:20 Mark Reuss: Ok the Volt is key for us all in NA.  It is in fact creating a new segment and leapfrogging traditional hybrids.  I have been spending a ton of my time in my old job on it—driving it (in rain—no i did not recieve volts   so I love it and we cant wait to have it here.  I launched Cruze in Oz and I cannot wait for it here as well—although we did not have the 1.4T we only had 1.8L and diesel—so all three will be really well recieved.  I also like z28’s.  14:21 [Comment From doug cameron doug cameron : ] How will the decision to keep control of Opel impact product development in GMNA, compared to what might have happened had you sold a majority stake?  14:23 Mark Reuss: Good question.  I put Karl Stracke in behind me here as VP of Veh Eng Globally.  He is from Opel and one of the best eng guys ever—so he will help us raise the bar even further in how we knit Opel and everyone together to kick it.    So, Opel is a really really good set of engineers that will add to our vehicles throughout the world, and they can again put the Opel DNA back into the local brand products in Europe.  14:24 [Comment From Dan Dan : ] Is our government interfering with product decisions…like being green?  14:25 Mark Reuss: No they are not. They like our plans for our products and the resultant focus that we have on green house gas and petrol use. ( sorry gasoline—two years in Oz affecting my speech   14:26 [Comment From Adam @highmileage Adam @highmileage : ] Hyundai recently announced a 35-mpg Sonata GDI I4, putting Fusion in 2nd place and Malibu in 3rd. Does GM plan to win the midsize MPG race now that Toyota and Honda aren’t even in the top 3?  14:28 Mark Reuss: Yes! But if I tell you then i would have to…......no just kidding—I would love to tell you how we will do it—but seriously I cannot tell Toyota and Honda how we will do it too….cause inquiring minds want to know…...  14:28 [Comment From Brandon Brandon : ] Where does quality fall in your rank of priority? GM always seems to lag in this area.  14:31 Mark Reuss: Well quality is really built intial quality, percieved quality, and long term reliability—-a and customers by based on all of it. Consumers Reports wont give us the nod on reliability on our new models cause they are so new on our new global vehicles…..so it will take time and hence proof that they earn the nod—and we will.  14:32 [Comment From Chrissie Thompson Chrissie Thompson : ] Who do you view as your top competitor in North America?  14:34 Mark Reuss: I dont think any one competitior in any one segment is the only competitor for any one of our vehicles in total.  Toyota sells a lot of vehicles so we always look at them. Honda makes very good vehicles—and particularly I like the engines—so for each vehicle we do we now have a few rides on friday to select from our competition the single vehicle we will win with, and then we anticipate where they will be, and then we beat it.  14:35 [Comment From Josh Oliver - TheGMSource Josh Oliver - TheGMSource : ] Mr. Reuss - considering your love for performance vehicles and the publics desire for a REAR WHEEL DRIVE Chevrolet sedan, might you reconsider the Caprice program for retail sales?  14:36 Mark Reuss: hey i am a free-thinker!!!!   14:36 [Comment From Don Willems Don Willems : ] How do you feel about paying back government loans faster? How do you think the public would react to that?  14:38 Mark Reuss: Hey I am a tax payer to the USA again too! In fact when I was in Australia I got to do that too!! Anyway, I am thankful and grateful for the money from us taxpayers to give us a chance to create a new GM and do it right. So i would like a nice refund from uncle sam as much as anyone….!  14:39 [Comment From Ben Ben : ] How do you plan on making the relationship between dealers and customers stronger?  14:41 Mark Reuss: Customer by customer, dealer by dealer, visiting folks in both of those worlds and start a grassroots effort to see them, talk to them, and take that knowledge and repair the relationships. I am not a fellow that strays much from the fundamentals of good business, great cars and trucks, and trust.  14:41 [Comment From Rick Rick : ] Hi Mark….your thoughts about a Buick brand with a different grille and without calling it a Buick…for younger folks. Kind of like Lexus is a Toyota. That might draw them to the brand more.  14:45 Mark Reuss: Hey I started at Buick. Yes thats right—I am 46 and in 1986 it was not seen this way—-I have a lot of respect for the brand and the range and depth it can resonate with.  So, if you have driven a new Enclave or LaCrosse? you will know what I mean. Grills are grills—the “Essence of Buick” is deep in the two models I mentioned—and my 15 year old daughter rode in the LaCrosse and wondered if she could have it for her first car…...ah no.  But—you get the point—-it has been a long time since a 15 year old girl (and yeah she is a girl in tune with it all—) wanted a BUICK..    Remember “fast with class”  or “wouldnt you really rather have a Buick?”  14:46 [Comment From Jim C. Jim C. : ] Everyone says “its product and the marketplace” that decides your comeback. After product….what in your view, is the second biggest hurdle Gm needs to overcome to ultimately be successfull?  14:46 [Comment From TIM TIM : ] WITH ALL THE CHANGES GOING ON IN GENERAL MOTORS. DEALERS AND CUSTOMERS ARE WORRIED. WHAT CAN YOU SAY TO REASSURE US?  14:48 Mark Reuss: Well again I say the relationships of GM and its dealers and then the relationships of the dealer with the customer is where it is at….. and I stand behind our product—and I was involved in all of our new product—-is the answer. No parlor tricks—stay with us. You will like what is going to happen.  Trust is key.  Dont take the changes in our teams as a bad sign. It is all about putting in place what is needed to be great again.  And we will.  14:48 Mark Reuss: sorry i sound like a broken record.  14:49 [Comment From Brandon Brandon : ] How will you attract young customers who have zero nostalgia for past GM products and a skeptical view of GM considering its recent past?  14:50 [Comment From Adam @highmileage Adam @highmileage : ] My thought is that, to make GMC and Buick relevant to millennials, those brands *must* have autonomous (not shared) and declarative (boldly designed) products. What do you think?  14:53 Mark Reuss: Great question.  Young folks like my kids have zero nostalgia—and i know that.  At the same time, some of what made a Buick great is not all bad—but not known—I dont want to repeat old marketing stuff—it just in not relavant—the Buick stuff I said was just for fun. HOWEVER—we need to get the younger folks buying us again—as you would think.  So,—-HOT DESIGN is the beginning of bringing them to interest in the car—the first LaCrosse sold was a 33 yr old—a step in the right direction—but the 20 year olds need to have confidence in the car—it is a lot of money—a high percent of disposal income—for young folks to spend—and I know when I bought my first car I want a piece of mind of what I buy—quality, safety, service, veh perfomance—-you get the idea——so we will go to work on it.  14:54 [Comment From Mahendra Mahendra : ] It appears that you have shifted focus at GM more on revenue side than containing costs. If the market remains constrained how do you make GM profitable and develop market share?  14:56 Mark Reuss: Well again—man these are all great questions—we have product that people will be willing to pay for because they see value in the car—-styling, quality, service—safety— and our new product will have it—so the incentive of the day goes away cause the product drives value and we make money on good product. i know this sounds fundamental—and yes it is   14:57 Mark Reuss: got time for one more—hey this has been fun with great questions—— 14:57 [Comment From Jack Ammerman Jack Ammerman : ] I think the key to attracting young customers is basically “get their rears in the seats.” Once they try a G.M. product, they will love it! Is there any marketing plan pointed at doing this with that segment or even older drivers?  14:59 Mark Reuss: Yes there is…we started what I think was a wonderful drive and show our products program in towns and cities across the NA markets before the whole global financial crisis.  We could not do it for obvious reasons—so I want to do this again—does not matter what age our customers are—-so that will be really really good to really show folks what we have !!!!  15:01 Mark Reuss: hey thanks for joining!!!! I will do this again so I can help answer more questions….my fingers are tired and the Red Wings play tonight—time for a little dinner with my 5 year old, my 13 year old, my 15 year old, and my beautful wife.  Chat 2009-12-11T20:00:48+00:00 /index.php/site/progress_reports/media_webchat/ /index.php/site/media_webchat/#When:19:00:05Z 12:57 Christopher Barger: Hello everyone, and thank you for joining us this afternoon. Mr. Whitacre will be joining us shortly; in the meantime, please feel free to submit a question now that the chat is open. (Please recognize that we expect that there will be too many questions for Mr. Whitacre to answer today in this single session, so we apologize in advance if we are unable to get to yours.) When submitting a question, please give us your name and media affiliation.  Thanks! 13:00 [Comment From Todd Lassa—Motor Trend Todd Lassa—Motor Trend : ] Can you tell us what role Bob Lutz has within the company in the short term? Will he be retiring soon? 13:02 Ed Whitacre: Hi Todd…Bob is Vice Chairman…his role has changed a bit…he is senior advisor to me and top mgt.  We look forward to learning a lot from him…you’ll have to ask him when he’s going to retire. 13:02 [Comment From Robert Snell, Detroit New Robert Snell, Detroit New : ] Where do things stand with the search for a new chief financial officer and have you narrowed the list of candidates to a few finalists? 13:03 Ed Whitacre: Hello, Robert It’s a good question…we’re close and have narrowed it down and have a real good candidate.  Could have some news in two or three weeks.. 13:03 [Comment From Tom Krisher, AP Tom Krisher, AP : ] Fritz Henderson had only about 8 months as CEO before he left. How long do the newly appointed execs have to show results before they are replaced? 13:03 Ed Whitacre: Hi Tom… Not long. . 13:03 [Comment From Mary Conway WXYZ-TV Mary Conway WXYZ-TV : ] How frequently do you communicate with members of the government auto task force? How involved are they in the decision making process? 13:04 Ed Whitacre: Hi Mary… It’s a good question.  I would say on the average about once a week.  They promise to keep hands off and let the Board run the company.  They’ve been true to their word and done exactly that…I give them high marks. 13:05 [Comment From Justin Hyde, Det.FreePres Justin Hyde, Det.FreePres : ] Mr. Whitacre—What happens to GM’s pay restrictions once it repays the loans to the federal government? Do the restrictions continue as long as the gov’t is a stakeholder? 13:05 Ed Whitacre: Hi Justin, To be honest, we don’t know yet. 13:06 [Comment From Jonas FRöberg Jonas FRöberg : ] How does the saab negotiations go? 13:06 Ed Whitacre: Hi Jonas… We’re in negotiations with a couple of interested parties.  We’ve got a deadline for the end of the month and we’ll let you know how it went. 13:07 [Comment From Phil LeBeau- CNBC Phil LeBeau- CNBC : ] What is the role Steve Girsky will be playing as senior advisor to Mr. Whitacre? Is there a specific area he will be focused on in working with Mr. Whitacre? 13:08 Ed Whitacre: Hi Phil, Steve’s role is that he brings us both and external and internal view of the business.  He’s working with me and the senior management team and I can report that after four days on the job he’s doing excellent work. 13:09 [Comment From Bill Visnic, Edmunds.com Bill Visnic, Edmunds.com : ] Do you have specific sales and/or market share forecasts for the first half of 2010? Are you satisfied with GM’s current share considering the 2009 market conditions? 13:09 Ed Whitacre: Hi Bill, The answer to your questions are yes, yes and no. 13:10 [Comment From Rod Meloni, WDIV-TV News Rod Meloni, WDIV-TV News : ] Mark Reuss and Susan Docherty today said this is the priority list 1.) Paying back government loans. 2.) Get profitable asap 3.) ipo next year. You also say you want accountability. Is this your priority list and how will accountability manifest itself>? 13:11 Ed Whitacre: Rod, These are certianly some of my priorities.  Mark and Susan are terrific. 13:12 [Comment From Justin Hyde, Det.FreePres Justin Hyde, Det.FreePres : ] Mr. Whitacre, what’s your timeline for a GM IPO? 13:13 Ed Whitacre: Justin, The timing of the IPO is simply when we’re ready.  There are many factors that need to be in place, as we’ve stated before. 13:13 [Comment From Jean Halliday, Ad Age Jean Halliday, Ad Age : ] Your product development,engineering & design are right on….but there seems to be a shortfall in communicating that to Americans… How are you going to improve ad messaging and any plans to bring back the N. American VP-advertising post - why or why not? 13:14 Ed Whitacre: Jean, No plans for a NA VP in advertising.  I think Mr. Reuss and Mrs. Docherty will do a great job going forward. 13:15 [Comment From Matthias Ruch (FTD) Matthias Ruch (FTD) : ] Mr Whitacre, how was your meeting with Klaus Franz from Germany? Can you give us any details? Do you have plans to travel to Germany as well? 13:16 Ed Whitacre: Matthias, Had a great meeting with Klaus. Lots of areas of agreement…very few areas of disagreement.  I think the future in Europe looks great. 13:18 [Comment From Paul Eisenstein, Paul Eisenstein, : ] also, like many of my colleagues, I wonder when you will address us in the media directly, even if by telephone conference. To be honest, a webchat is quite a bit different and doesn’t carry the veracity of seeing or at least hearing you directly. 13:20 Ed Whitacre: Dear Paul, I’ve been on the job for four days.  I’ll do it as soon as I feel comfortable and have enough clear air and time.  I promise we’ll talk soon. 13:20 [Comment From Mary Conway WXYZ-TV Mary Conway WXYZ-TV : ] Do you see any parallels between the situations faced by ATT and General Motors? What happened at ATT that might by applicable to the challenges GM is facing now? 13:21 Ed Whitacre: Mary, Great question…way too long for a webchat.  I’d be glad to talk to you in more detail about that in person.  13:22 [Comment From John Stoll, WSJ John Stoll, WSJ : ] are you open to bringing in a COO or president as sort of a right-hand operator to help share the load in day to day operations as you revise GM’s strategy? 13:22 Ed Whitacre: John, No. 13:23 [Comment From R Schoenberger-PlainDealr R Schoenberger-PlainDealr : ] How many dealers can you take back and retain viability? 13:24 Ed Whitacre: Can’t give you an exact number.  We want to do the right thing…but we’re going to be viable. 13:24 [Comment From Joann Muller, Forbes Joann Muller, Forbes : ] where are you right now, Mr. Whitacre? In Detroit? or elsewhere? 13:25 Ed Whitacre: Hi Joanne, I’m in Chris Preuss’ conf. room on the 29th floor of the Ren Cen.  It’s kind of cold in here. 13:25 [Comment From Robert Ray, Fox Business Robert Ray, Fox Business : ] Mr. Whitacre, on a personal note, do you like cars? 13:25 Ed Whitacre: Hi Robert, Oh yes. 13:26 [Comment From Josh Oliver, TheGMSource Josh Oliver, TheGMSource : ] On another personal note, what is your personal, everyday vehicle? 13:27 Ed Whitacre: Josh, I drive a CTS-V. 13:27 [Comment From Chris Isidore, CNNMoney Chris Isidore, CNNMoney : ] What cars did you drive before you joined the GM board? When was the last time you purchased a GM car on your own? 13:28 Ed Whitacre: Chris, I purchased a 2008 Tahoe before joining the Board.  I have a 2005 Chevy Avalanche and a 2005 GMC Yukon XL.  Just got my new CTS-V.  Too many vehicles for one guy, huh? 13:29 [Comment From Phil LeBeau- CNBC Phil LeBeau- CNBC : ] Since becoming Chairman how often have you visited GM dealerships around the country? 13:30 Ed Whitacre: Phil, I’ve been to several dealerships in Texas and few others.  I’ve spoken with many dealers from the largest to the smallest and I’m getting a good education. 13:30 [Comment From Erica Morris, PRWeek Erica Morris, PRWeek : ] How important is public sentiment to GM management? 13:31 Ed Whitacre: Hi Erica, It’s very important…maybe number one.  13:31 [Comment From Robert Ray, Fox Business Robert Ray, Fox Business : ] Mr. Whitacre, tell us about the Asian market and GM’s future there? 13:32 Ed Whitacre: Robert, The Asian market is big and growing…it’s diverse and big for GM.  We’re doing well there and will continue to do so. 13:33 [Comment From Rod Meloni, WDIV-TV News Rod Meloni, WDIV-TV News : ] Are you expecting to announce any job cuts either for blue or white collar workers anytime soon? 13:33 Ed Whitacre: Rod, No plans for new cuts.  13:34 Christopher Barger: We have time for just a couple more questions, so please understand we’re trying to get to as many as possible. 13:35 [Comment From Joe Howard/Lt & Med. Trk Joe Howard/Lt & Med. Trk : ] Mr. Whitacre: Following up on an earlier question, can you share specifics on sales and market share forecasts for the first half of 2010? 13:35 Ed Whitacre: Joe, Sure.  As much as we can get. 13:36 [Comment From Nick Bunkley, NY Times Nick Bunkley, NY Times : ] Why not pay back your loans all at once since you have enough cash to do so, instead of making quarterly payments? 13:37 Ed Whitacre: Nick, You have a good idea. We’ve thought of it too…we’ll be looking at that possibility. 13:38 Ed Whitacre: Guys…I appreciate the time today.    Looking forward to our next opportunity to meet.  Have a great week. Ed Chat 2009-12-08T19:00:05+00:00 /index.php/site/progress_reports/gm_to_begin_repaying_federal_loans_in_december_ahead_of_schedule/ /index.php/site/gm_to_begin_repaying_federal_loans_in_december_ahead_of_schedule/#When:15:32:00Z GM to Begin Repaying Federal Loans in December Ahead of Schedule General Motors Company (GM) released today preliminary financial results for its first 83 days of operation, providing an initial look at its financial performance since it began operations as a new company on July 10, 2009. “We have significantly more work to do, but today’s results provide evidence of the solid foundation we’re building for the new GM. With a healthier balance sheet and a competitive cost structure, our focus is on driving top line performance,” said GM President and CEO Fritz Henderson. In light of improving global economic conditions, stabilizing industry sales and its healthier cash position, GM announced today that it plans to accelerate repayment of its outstanding $6.7 billion in UST loans as well as the C$1.5 billion (US$1.4 billion) in EDC loans ahead of the scheduled maturity date of July 2015. GM plans to repay the United States, Canadian and Ontario government loans in quarterly installments from escrowed funds, beginning next month with an initial $1.2 billion payment to be made in December ($1.0 billion to the UST and $192 million to the EDC), followed by quarterly payments. Revenue GM posted revenue of $28.0 billion in the third quarter of 2009 ( July 1-Sept. 30, 2009), which was up approximately $4.9 billion compared to the revenue recognized by General Motors Corporation, or “Old GM,” in the second quarter of 2009. Contributing to GM’s sales in the U.S. was the strong retail performance of some of its newest vehicles, including the Chevrolet Camaro and GMC Terrain, as well as the Chevrolet Equinox, Buick LaCrosse and Cadillac SRX which are generating higher average transaction prices and higher residual values than previous model year vehicles. Managerial Results After the inclusion of special items, GM’s managerial earnings before tax for the July 10-Sept. 30 period was a loss of $1.0 billion. GM recorded special items for the same period of $505 million, attributed primarily to dealer restructuring, attrition-related charges and Delphi. For the July 10-Sept. 30 period GM posted a managerial loss after-tax of $1.2 billion. Total structural cost for the company has been significantly reduced by the resizing and delayering of the company including salaried and hourly headcount reductions, engineering savings and volume related savings. GM structural cost for the period July 10-Sept. 30, 2009 was $9.1 billion. Structural cost for Old GM for the period Jan. 1-July 9, 2009 was $22.0 billion. For the 9-month period ending September 30, 2008, Old GM had structural cost of $37.8 billion. For the period July 10-Sept. 30, GM had positive managerial operating cash flow before special items of $3.3 billion, reflecting the favorable working capital impact from production start up, timing of supplier payments and lower capital spending. As of September 30, 2009, cash and marketable securities totaled $42.6 billion. Blogging 2009-11-16T15:32:00+00:00 /index.php/site/progress_reports/onstar_privacy/ /index.php/site/onstar_privacy/#When:20:00:56Z 1:58 Hello all, the Web chat will begin in 2 minutes. Thursday November 12, 2009 1:58 1:59 [Comment From Lok Lok : ] 2:00 Hello and welcome to today’s Web chat. The personal privacy of our subscribers is important to OnStar. We chose the topic for today’s chat because we want to dispel some of the common myths and misperceptions about our privacy practices.  We value your feedback and with that, we will start the chat. 2:03 [Comment From Darren Darren : ] What are the most common myths that you keep running into? 2:08 One of the most common myths we hear is that OnStar has a continuous connection to our subscribers’ vehicles - we don’t. We don’t continuously monitor the location of vehicles. 2:08 [Comment From Lok Lok : ] do OnStar have the ability to listen in without driver’s interaction ? 2:10 No.  OnStar cannot listen in on in-vehicle conversations without notice to the occupants. 2:11 [Comment From Darren Darren : ] I have also heard that beyond monitoring locations of vehicles at all times, you also sell that info to the FBI and CIA… 2:13 Darren - we don’t sell our subscribers’ personal or vehicle-specific data to anyone. 2:14 [Comment From RD Henard RD Henard : ] GM ads have claimed OnStar could shut down the car’s engine without the consent of the driver. Now you are claiming OnStar is not invasive. Which is it? 2:20 RH - We have carefully constructed protocols to make sure we are only acting where our subscriber has requested Stolen Vehicle Assistance and then, we only work in conjunction with law enforcement. 2:23 [Comment From RD Henard RD Henard : ] We all know that some things that start out as being non-invasive develop into means by which “big brother” can get control. Even if you do not have that intent now, you may be required to in the future. 2:23 Our customers are overwhelmingly in favor of this feature. But we knew some individuals would have concerns, so we provide clear notice to our subscribers and offer an opt-out—and make sure the opt-out is customer controlled. They can opt back in only at a dealership 2:24 [Comment From SJ SJ : ] OnStar does not have the ability to listen in? Does communication need to be initiated by the occupant or can it be initiated both ways? 2:27 SJ - The communication can be initiated both ways. When OnStar initiates the call a light on the rearview mirror flashes, there is a ringtone and the radio system will mute. In some vehicles there also will be a text display. 2:28 [Comment From Darren Darren : ] You mentioned how OnStar doesn’t have continuous connections to our vehicles, so when someone is involved in an accident, how is OnStar notified? 2:31 Darren - in the event of an accident that triggers specific sensors or airbag deployment, the OnStar system is programmed to call OnStar. 2:33 [Comment From Damon Damon : ] How does turn-by-turn navigation work if there isn’t a constant connection? 2:36 Damon - To get a OnStar Turn-by-Turn route, you have to request the service.  After the route is sent to the vehicle the connection to OnStar is disconnected. The OnStar system then uses GPS location information in the vehicle to deliver the directions. 2:45 [Comment From annon annon : ] in the event of an accident,or suspected speeding, and on star verify the vehicle’s speed? and how would it happen? 2:47 OnStar does not obtain speed from the vehicle’s speedometer, but we do calculate an estimated speed based on GPS information. As with location, there is no continuous connection to the vehicle and therefore, we do not monitor or track the speed of the vehicle.  We do not provide this information to anyone for their independent use (e.g. law enforcement in relation to the issuance of a speeding ticket).  There is no legal basis for law enforcement or anyone else to require us to obtain and disclose this data. At OnStar, we’ve built an incredibly strong brand, and we know we have to protect that brand by doing all the right things in the area of privacy and by making sure we are always transparent about our practices 3:03 Thanks again! Chat 2009-11-12T20:00:56+00:00 /index.php/site/progress_reports/making_green_cool/ /index.php/site/making_green_cool/#When:20:00:11Z 2:00 Phil Colley with GMblogs: Hey everyone, we have Marissa Brassfield with Trend Hunter, John Waraniak with SEMA and our own in-house competitive intelligence expert Adam Bernard with us.  We’ll let each introduce themselves. 2:00 Marissa Brassfield: Hello! Marissa Brassfield here from TrendHunter.com. Looking forward to delving into the depths of eco car design with you all! 2:01 Adam Bernard: This is Adam Bernard, head of GM’s competitor intelligence activity and frequent player on the global auto show circuit. 2:01 Johnny Magic: This is John Waraniak at SEMA looking forwad to a great chat 2:01 [Comment From Doug Doug : ] What can GM learn from companies like Tesla Motors who is already selling and designing cool green cars? 2:02 Adam Bernard: One of the challenges of designing an EV is getting an idea of customer needs; the fact that there are Tesla Roadsters on the road means that GM can get feedback from those customers to find out what they like and what can be improved. 2:02 Marissa Brassfield: Tesla definitely has the supercar speed factor. Not every green car buyer is looking for a sedan. There’s definitely some space in the fast green car market. 2:02 Johnny Magic: Speed to market and early customer acceptance 2:03 [Comment From Alan Alan : ] How well received was the Making Green Cool section at the recent SEMA Show? Thursday November 12, 2009 2:03 Alan 2:04 Johnny Magic: Our MGCZ was very well attended!  We had thousands visit all wee. The TTXGP, Corsa Motorsports and others were real hits. 2:04 Marissa Brassfield: From an attendee standpoint, the section with the Progressive X Prize finalists within the Making Green Cool section seemed to get a lot of full traffic.  2:05 [Comment From Alan Alan : ] Are there a lot of aftermarket performance manufacturers making “green” products now? 2:06 Johnny Magic: The SEMA Making Green Cool Zone showcased over 50 new green performance products and we had over 1200 new products launched at SEMA last week 2:08 [Comment From Alix Keil Alix Keil : ] Im Alix Keil, I am working on Ohio State University’s EcoCAR competition, our outreach team works hard to get a sense of what the public thinks about green cars, and what would make green cars cool. GM is a co-sponsor of the competition and they are doing a great job providing us with the resources to get the message out about green automotive technology. 2:09 Adam Bernard: This project is also an opportunity to connect with the upcoming generation of new car buyers and find out what motivates them when it comes to purchasing a new vehicle. 2:10 Johnny Magic: Consumers want horsepower and green power without sacrificing the cool factor. 2:10 [Comment From CanadianTrader CanadianTrader : ] Is GM considering utilizing social network platforms to get a better ‘feel’ for the needs of consumers? In particular economic concerns over alternative fuel conversion. 2:10 Marissa Brassfield: I certainly hope they do. The transparency that social networks provide could really help allay some consumer concerns. 2:13 Phil Colley with GMblogs: I’ll chime in here as well. All our brands are represented on Facebook currently and we also have pages for select models like the Chevrolet Volt.  We’re also on Twitter via @gmblogs, @chevrolet, @cadillac, @thisisgmc and @buick among others and we have social networks like http://chevroletvoltage.com and corporate blogs like http://fastlane.gmblogs.com.  We’re well represented socially and expect to do much more in the future. 2:13 Johnny Magic: Social Networking will play a key role in accellerating the commercialization and acceptance of electric vehciles and pave teh way for more open innovation and integration of new apps     2:14 [Comment From Doug Doug : ] Actually, I don’t think it’s that hard to make “Green” cool. It’s already seen as cool. Especially given the performance benefits and the design freedom you can get from EVs. I think the biggest hurdle is making green affordable. Thoughts? 2:14 Johnny Magic: We are changing the name for next year to Green is Cool 2:15 Adam Bernard: Agreed—you can see the enthusiasm around the numerous green vehicles and technologies out there right now. I would add that another hurdle that all automakers are facing is the infrastructure—some people may be slower to adapt until they are comfortable having a place to plug in. 2:15 Marissa Brassfield: I think the aftermarket world is looking for eco cars that have street presence, power and a bit of swagger—sort of like ‘60s muscle cars or modern supercars. The green market definitely has the opportunity to fill that need.  2:16 Johnny Magic: GM is not too big to reinvent itself ..... this is a new day with new players and bold actions 2:16 [Comment From Mathew Mathew : ] do you feel that GM is either “Too Big To Experiment”? or too mainstream to be niche? 2:17 Marissa Brassfield: I think GM is in the perfect place to reinvent itself. An economic downturn is where aggressive marketing and branding changes can be made to leapfrog ahead of the competition. 2:18 Johnny Magic: Niche markets and fragemented segments are great for low-volume opportunities, but to make a significant impact, we need high-volume automakers like GM to scale and get vehicles to the masses. 2:19 [Comment From George George : ] What are your thoughts on the “Mobile Device” marketing strategy for the Nissan Cube? 2:20 Adam Bernard: It’s definitely unusual—and we’re seeing more automakers taking these kinds of marketing risks, especially with a vehicle like the Cube. It seems to be sort of working—the Cube outsold the Scion xB and Kia Soul in October, but the annual sales rate (which works out to about 25,000 units) is still relatively low. 2:20 Marissa Brassfield: I think the Cube is very clever. Cars are the ultimate lifestyle accessory; having a car that aligns with your interests and integrates your gadgets makes a car’s cost more feasible, even on a strapped budget. 2:21 [Comment From Srini Rajagopalan (@GM) Srini Rajagopalan (@GM) : ] I think that green has been cool for a while (especially if you consider technologies like turbochargers and Dual Clutch transmissions that benefit both FE and performance). Would be interested in your perspective on this and also what you see is the next set of technologies/features that can make “green” even more cool 2:23 Marissa Brassfield: Lifestyle integration is key… any kind of solar gadget charging, or the two-way charging that’s been discussed with plug-in vehicles. 2:24 Johnny Magic: Green performance will become increasngly cool with consumers as they choose to align thier spending with brands and companies that represent their lifestyles 2:24 [Comment From Mathew Mathew : ] what other metrics do you use to quantify the success of a vehicle besides units sold? 2:25 Adam Bernard: We also look at things like conquest (are we getting buyers of other vehicles), owner satisfaction, loyalty (do they come back and buy another GM product), and impact on the brand image (which we measure periodically, and can tie to the launch of a new vehicle). 2:26 Marissa Brassfield: Buzz is a decent metric too, especially if an innovative, cutting-edge design or marketing approach leads the charge for future technology. 2:26 [Comment From Mathew Mathew : ] Do you feel that niche products can also help build a brand in a way that a mainstream vehicles cannot? 2:28 Marissa Brassfield: Certainly. Again, from a SEMA attendee standpoint, Hennessey took the Camaro from a mean muscle car to something truly sensational. Aftermarket products can crank up existing designs in a way that mainstream vehicles can’t. 2:28 Johnny Magic: Niche products and services lead the way in disrupting large over-served markets and create new opportunities for growth and innovation 2:28 Adam Bernard: Yes. What we call ‘halo’ vehicles can be the ultimate expression of a brand’s identity, and can generate showroom traffic—even if the customer winds up buying a ‘mainstream’ vehicle, that ‘halo’ vehicle will have generated some buzz about the brand. 2:29 [Comment From Alix Keil Alix Keil : ] We have been taking regular surveys on the public perception of PHEVs and EVs. Most people are uneducated on what green technology can achieve, and are reluctant because of rumors they have heard about price and battery life. I agree that social networking is a way to get the truth out about green technology. 2:30 [Comment From Alix Keil Alix Keil : ] I know that we constantly check blog postings and ratings to see how the cars are being portrayed in the market. Highly regarded blogs can greatly influence consumer perception 2:30 Marissa Brassfield: Absolutely. Social networking is sort of like the virtual water cooler. Once a tastemaker gives their stamp of approval, it’s surprising how audience opinion can sway. 2:30 Johnny Magic: People also asked for a faster horse 100 years ago .... Thursday November 12, 2009 2:30 Johnny Magic 2:30 Adam Bernard: I think “social networking” is rather like the 21st-century form of “word of mouth”—and we know that many new car buyers rely on their friends’ recommendations in addition to (or sometimes in place) what they might read online. 2:31 Adam Bernard: For example, for all the complaints out there about ‘information overload’, there was a recent BusinessWeek article that talked about similar concerns when both the telegraph and telephone were both introduced. 2:33 [Comment From George George : ] There is already an electric highway in California http://blogs.cars.com/kickingtires/2009/09/first-charging-stations-spring-up-on-californias-electric-highway.html 2:34 [Comment From George George : ] Do you feel there will be more of these in the future? 2:35 Marissa Brassfield: It’ll have to depend on utility manufacturers and local legislature in terms of logistics, but as electric and plug-in technology rises in prominence, demand will be created. Perhaps this is where third party companies can break in, as SolarCity has done in California. 2:36 [Comment From Mathew Mathew : ] Is buzz alone strong enough to move the dial with executive management at GM, or does the bottom line conflict with brand building? 2:37 Adam Bernard: If we feel the buzz can translate into actual dollars, then, yes, it can move the dial. I think you saw an example of negative buzz around the proposed Buick plug-in hybrid crossover, sending a message to GM leadership that perhaps a different strategy was called for. 2:38 [Comment From CanadianTrader CanadianTrader : ] It’s a great time to be ‘green’ with all of the major advancements in auto-technology. Some of the coolest advancements in green automotive technology were showcased at SEMA. But what is GM’s plan to stand out from the crowd and gain consumer confidence for eco conscious autos? 2:39 Marissa Brassfield: GM has taken a step forward with social networking in recent months, a move I hope will translate as Chevy Volt marketing moves forward. As I mentioned earlier, the transparency that social networking provides could be an ideal place for GM to showcase their reinvention on the Internet—a real-time proving ground. 2:40 Adam Bernard: Well, the Volt is obviously the eco-icon for the company at the moment—but much of the technology is applicable to other GM vehicles going forward. In addition, the use of a range-extender—to make drivers feel more confident if there aren’t enough electrical outlets around—helps GM stand out from the increasingly large group of ‘plain’ hybrids out there. In addition, unlike some of the niche players with small dealer networks, the Volt is backed by a pretty extensive network of Chevy dealers. The fact that the Volt isn’t a converted internal-combustion vehicle will help Volt owners make their own design statement as well. 2:42 [Comment From Doug Doug : ] What do you think about aftermarket “green” scams promising better performance or fuel efficiency. Like “brown gas” or the Vornado or whatever. Are those sort of products prevalent enough that they confuse consumers? Or are they not really a problem? 2:42 Johnny Magic: This is the golden age of innovation for many ICE innovations and many powertrain technolgies will be offered for the next 20 years, however, electric vehicles and vehicle electrificationwill continue to advance very quickly 2:44 [Comment From Mathew Mathew : ] With battery efficiency constantly getting better and open source platforms able to create better management software, do you feel we’re headed towards an all electric future? 2:45 Marissa Brassfield: I feel we’re headed towards an alternate fuel future. I wouldn’t put all our eggs in the electric basket—I’d argue that the future of eco tech involves a number of different solutions coexisting. Open source will play a huge role in this. 2:45 Johnny Magic: Electric solutions are one answer but not the only answer. 2:46 Adam Bernard: I’d say “electrified” as opposed to “all electric”. As much as batteries are improving, the notion of a compact four-seat EV going 100mi on its own is at the leading edge of technology right now—and, if that range doubles, it’s still half the range of a conventional ICE-powered car. Most automakers—including GM—are pursuing a portfolio of solutions to meet various driving needs, including cleaner ICE, more hybrids, pure EVs, and hydrogen. 2:47 [Comment From CanadianTrader CanadianTrader : ] What other cool innovations can we expect to see in the near future from mainstream auto manufacturers beyond focusing on alternative fuel? Are there any tantalizing tidbits? 2:48 Adam Bernard: There’s quite a bit that’s been shown in concept car form out there already, including things like smarter energy management (tying your navigation and weather sensors into your powertrain to optimize energy use), development of green nav systems (that even account for altitude), and more sophisticated systems that help you drive greener (and let you compete with your friends). 2:49 Marissa Brassfield: Accident prevention and driving safety will continue to improve. Companies like IntelliDrive and OnStar will create platforms wherein cars can talk to each other—and traffic lights—while on the road. 2:50 Johnny Magic: Energy recovery systems from braking and suspension systems, as well as reduction and elimination of parasitic losses will continue to grow and be introduced ... many times the SEMA aftermarket sees these innovations first.  2:51 [Comment From Mathew Mathew : ] The Volt is great, but do you feel that sharing a platform with a lower end sibling [cruze] right from the beginning will be a detriment? Thursday November 12, 2009 2:51 Mathew 2:51 Marissa Brassfield: To some, perhaps. To others, though, it might make the Volt seem more accessible. Thursday November 12, 2009 2:51 Marissa Brassfield 2:52 Johnny Magic: Vehicle exclusivity at these introductory   levels will not be a concern 2:54 [Comment From Jacob Jacob : ] How do you think major automakers like GM will balance trying to recoup investments in Hybrid as other more advanced technologies are inherently (arguably) “cooler”? 2:54 Adam Bernard: @Mathew: Not really. Since the Cruze and Volt are roughly the same size, it makes sense to share   components where they won’t adversely affect performance and thus save us some money on tooling that we can apply to great design and innovative features. Toyota’s Prius is also derived from ‘mainstream’ hardware, for example. 2:55 Johnny Magic: Different automotive lifestyles generate different solutions so there will be several technolgies offered by automakers and the retrofit aftermarket 2:55 Adam Bernard: Well, the good news is that GM isn’t putting all its money into the hybrid basket—we’re investing in other cool technologies, including hydrogen and battery-electric; its rather like   having a portfolio of investments rather than buying all your stock from one company. 2:56 Marissa Brassfield: I agree with Adam and Johnny—diversification will be key to balance investments.  2:56 Phil Colley with GMblogs: We have time for one or two more here.  Fire away… 2:56 [Comment From CanadianTrader CanadianTrader : ] @Adam Bernard: What is the primary focus of GM’s competitive intelligence team? 2:57 Adam Bernard: Our job is to analyze our competitors’ strategies and understand the implications to our business—including threats to what we have in the pipeline, and opportunities where we can leapfrog a competitor. 2:59 [Comment From Doug Doug : ] What are the Volt’s competitors? 3:01 Adam Bernard: Well, as a compact extended-range electric vehicle, the Volt has no competition Wink ... Obviously, though, people shopping for the Volt will also look at cars like the Prius and Leaf, and even more mainstream high-mileage entries like the Civic Hybrid and Jetta TDI. 3:02 Marissa Brassfield: The Volt could take on most hybrid sedans, as it eliminates the whole “range anxiety” issue. 3:02 Johnny Magic: The future of vehicle electrification is fusing with many other technologies and that future arrived yesterday. 3:03 Adam Bernard: Thank for all the interesting questions—and thanks for helping keep us on our toes… 3:03 Marissa Brassfield: It’s been a pleasure chatting with Phil, Adam and Johnny. Looking forward to charting how GM’s fleet develops and how SEMA will crank it up a notch 3:04 Johnny Magic: Thanks for an elightening discussion an illuminating ideas. Chat 2009-11-12T20:00:11+00:00 /index.php/site/progress_reports/gm_market_share_up_october_marks_first_sales_increase_in_21_months/ /index.php/site/gm_market_share_up_october_marks_first_sales_increase_in_21_months/#When:19:37:32Z GM Market Share Up; October Marks First Sales Increase in 21 Months A strong performance by GM’s four core brands – Chevrolet, Buick, GMC and Cadillac – resulted in GM U.S. October sales of 177,603 vehicles, up 4 percent from last October, the company’s first year-over-year gain since January 2008.  Total sales increased 13 percent when compared with September. The four brands accounted for about 95 percent of GM’s retail sales, an increase of 10 percentage points compared to the prior year. Moreover, GM’s market share has improved for the third straight month.  Market share is estimated at 21 percent. “We’re very pleased with consumer acceptance to our newest cars, crossovers and trucks,” said Susan Docherty, GM vice president, U.S. Sales. “While we have more work to do, we are making progress and will continue our focus on delivering vehicles and a sales and service experience that brings consumers to Chevrolet, Buick, GMC and Cadillac – and keeps them coming back.” GM is making measurable progress as seen by: • Total GM sales increased 4 percent compared with October, 2008; • Retail sales were up 15 percent for the same period; • Year-over-year total sales increase is the first since January, 2008; • Chevrolet, Buick, GMC and Cadillac retail sales represented 95 percent of October retail sales vs. 85 percent in October, 2008; • Combined Buick/GMC retail sales were up 33 percent compared with last year, driving Buick-Pontiac-GMC retail sales up 12 percent. Blogging 2009-11-03T19:37:32+00:00 /index.php/site/progress_reports/chevrolet_volt_leadership_change/ /index.php/site/chevrolet_volt_leadership_change/#When:22:00:35Z 4:02 Rob Peterson: Welcome everyone. Frank Weber and Doug Parks will be joining shortly.  As many of you already now Frank is moving back to Europe to join the Opel/Vauxhall senior leadership team and Doug is taking over the reigns for the Chevrolet Volt team effective December 2.  4:02 [Comment From Unni Unni : ] Are you also bailing out because volt is not that great as expected ? 4:06 Frank Weber: Welcome everyone.  Glad to be here with you all.  It is certainly not connected to the Volt.  There 80 preproduction vehicles on the road currently and the program is well under way. I am just coming back to the office after a weekend of pure electric driving in the Volt.  I can ensure one thing that driving the Volt will blow you away. 4:06 Doug Parks: Hello everyone. I’m glad to be on the team. I’ve been working on our new global compact vehicles for the last four years (Astra, Cruze) and now moving up to the Volt. It’s a natural move and a great place to be. 4:06 [Comment From Dos Dos : ] What is the charging efficiency of the volt on 120? 4:08 Frank Weber: It doesn’t make a real difference in the efficiency whether you are charging with 120 or 240 volt.  Time to complete the charge is the big difference.  2.5 vs. 7.5 hours. 4:09 [Comment From Lyle Dennis, GM-Volt.com Lyle Dennis, GM-Volt.com : ] Mr Parks, now that you are taking over I assume you will be involved in 2nd and 3rd generation Volt development. What is the timeline to production for each of those and what areas will you be focusing on? Also does GM plan to develop a partnership or JV with a battery production company? 4:10 Doug Parks: Our primary focus is on making this Volt the best it can be for the start of production late next year. We’re already applying learnings into Gen 2, but stay tuned on timing announcements. 4:11 [Comment From ViVAPartnership ViVAPartnership : ] What would you say are the biggest barriers to trial and adoption on a mass scale? 4:12 Frank Weber: The biggest success factors for electric vehicles are robust and low cost solutions for advanced batteries, electric motors, power electronics and thermal systems. The evolution can be compared to cell phones where you were initially carrying suitcases and today you have mobile computers at one-tenth of the initial price. 4:13 [Comment From Nate Nate : ] Are there any plans to delay the Volt for the same reasons that the Cruze was just delayed (seeing as they are on the same platform)? 4:14 Doug Parks: Our most recent ride and drives inside the company confirm we are on track. The Volt is on time and on target. There are no plans to delay production launch. 4:14 [Comment From Paul Stoller Paul Stoller : ] How will Opel fit into the overal picture at GM, does GM lacking controlling ownership present any problems with regards to future collaboration. 4:15 Frank Weber: It has been said before that Opel and its technical center will remain a part of GM’s Global Product Development even if GM is only a minority owner.  Opel needs GM and GM needs Opel. 4:16 [Comment From CaptJackSparrow CaptJackSparrow : ] Why did you start with such a low number of 10,000 Volts for the first year? 4:18 Doug Parks: I’m not announcing production numbers but people need to be aware that the whole system (dealers, service, production, salespeople) all has to be trained. This is a new technology with new training for all systems and we need to start as we intend to go. That means a controlled launch (sorry, no numbers today.) 4:19 [Comment From Polly Polly : ] Will Opel have the rights to market their version of the Volt in Europe after GM sells Opel? 4:19 Frank Weber: The Opel entry that is using the Voltec technology is called Ampera and has always been part of our plan.  You will see in Europe Chevy Volts and Opel Amperas.  4:19 [Comment From ViVAPartnership ViVAPartnership : ] Doug what do you think your main philosophy will be after you take over the reins? 4:22 Doug Parks: My main philosophy is to focus on the car - perfect it so that all details will be addressed and customers will be delighted. Believe it or not, this about more than “just” the Voltec propulsion system. The entire car needs to be right. 4:22 [Comment From Polly Polly : ] Is the Volt obese carrying a battery pack with a 49 mile range and an engine powerful enough to heave that battery pack around? 4:23 Frank Weber: The battery pack is only 180 kg and by the way the impact on overall vehicle efficiency is fairly limited because you can recuperate your energy while braking.  Our pack will be much lighter than the big packs you need in pure electric vehicles.  4:24 [Comment From jd jd : ] What do you do with thousands of spent lithium ion batteries? Are they toxic? Are they able to be recycled somehow? 4:26 Doug Parks: The battery actually has two lives: firsy for automotive use and later for stationary use to store energy from solar or wind. Finally, it can be safely recycled because there are no toxic or precious metals in a lithium ion battery. 4:27 [Comment From Nick Del Grande Nick Del Grande : ] How does the Volt perform with a full load? (4 passengers + luggage) Monday November 2, 2009 4:27 Nick Del Grande 4:27 Frank Weber: The very high torque the powerful electric motor is providing will give you an extraordinary launch performance whether you are alone in the car or with 4 people.  I am sure you will like it. 4:28 [Comment From Guest Guest : ] If I could, I was hoping for some clarification from Fritz Henderson’s comments to the Michigan members of congress yesterday. He said “the Chevrolet Volt is on track for production in late November or December 2010” We have been under the impression that cars would be reaching customers in Nov 2010…Fritz’s latest statement seems to infer some slippage, or at least a realigning of expectations. Production in december of 2010’ reads as not getting to customer until early 2011. Is Fritz’s statement accurate the way it reads? Production at GM starting in maybe dec 2010…and to customer’s sometime after? Typically what is the leadtime from ‘in production’ status to ‘delivering to customers’? 4:29 Doug Parks: There is no contradiction. Fritz essentially said we are on time and target. Our start of production remains November 2010 - a year from now. 4:30 [Comment From Unni Unni : ] Last day we read that the extended range ICE is going to work from 0-4000 rpm instead of a fixed rpm to aviod too much use of battery : the question is “Is this range designed for a replacement of the ICE part with a HCCI engine later” the second question on the same is how you evaluate the alternative of using fixed rpm and super capacitor to avoid the extra cycles on battery ? how much efficiency difference this will make. 4:34 Frank Weber: I’d like to make you aware that once the battery is depleted and the engine is generating electricity it is not suppose to “charge” the battery but rather to provide the electricity that you need for your current driving because you want to arrive home empty.  Therefore, you vary the engine speed and power not to charge the battery.  The system is capable of working with any combustion engine technology (gas, diesel, ethanol, HCCI).  The interesting aspect however is that our propulsion system will allow you to use engine technology that would not work in the dynamic use in a conventional vehicle application.  A single fixed engine rpm would lead to unnecessary efficiencies. 4:35 [Comment From Polly Polly : ] What was the reason for choosing a 40 mile electric range when most commuters travel less than that or can recharge at work? 4:35 Doug Parks: Studies show that up to 80 percent of commuters travel 40 miles or less per day. We pick this as a way to stretch our current technology by a realistic amount and still allow most customers to travel only using grid electricity. We think it is much more convenient to charge at home and this is our focus for infrastructure. 4:35 [Comment From andre b andre b : ] did the car have been tested in winter conditions? 4:39 Doug Parks: We’re about to find out. The Volts will be heading up this month to Kapuskasing - five hours north of Toronto - for some serious Winter weather. This is strictly big-time parka weather. 4:39 [Comment From cheap-power-in-Seattle cheap-power-in-Seattle : ] Are there any technologies you’ve learned from the Volt so far that could be applied to other vehicles not slated for the Voltec powertrain? 4:39 Frank Weber: Just to give you one good example and it is even a traditional area.  We have set very aggressive targets for rolling resistance in the beginning of the program and still didn’t want to compromise vehicle dynamics or safety.  The tire we have selected from Goodyear is better than anything else we have in production and can be applied immediately to other products in the GM portfolio.  4:39 [Comment From Nate Nate : ] Mr. Parks how do you expect your Volt leadership to change from that of Mr Webers ? 4:42 Doug Parks: It’s more of a focus than a leadership style. As we are moving into the detailed execution and production phase, I am in my element. I have launched more than half a dozen major programs with GM. Getting a vehicle launched with high quality is my specialty. 4:42 [Comment From Mike-o-Matic Mike-o-Matic : ] Quoting Frank, “You will see in Europe Chevy Volts and Opel Amperas.” Any chance we’ll see Amperas stateside? ALSO: THANK YOU Frank for your hard work on the Volt program, and welcome Doug! We Voltiacs all look forward to “driving electric” ... and hopefully, affordably AND soon! 4:43 Frank Weber: There is no plan to have Amperas in US but I shre in your excitement of “driving electrically”  It is always tough for me to go back into a conventional vehicle after a weekend in a Volt.  4:43 [Comment From Polly Polly : ] The Volt battery pack uses only part of the battery capacity in order to prolong battery life; do you see that changing as battery technology improves? 4:47 Doug Parks: Absolutely. Battery life and useable energy are the two main areas of exploration. We are fortunate compared to pure electric vehicles which must squeeze as much energy out of the battery as possible. We can create a much better balance for the car because we have supplemental energy in the gasoline engine. 4:47 [Comment From Stefan Gudjohnsen Stefan Gudjohnsen : ] Both Ford and Nissan are planning pure EVs with 100 mile range. Was a 100 mile battery for the Volt just cost prohibitive or what other factors were behind the 40mile battery. 4:49 Frank Weber: Even a 100 mile range is not resolving range anxiety.  With those vehicles you will always be concerned where your next charge comes from.  You can observe that the 100 mile will very much vary depending on drive style, climate conditions or traffic situations.  From our perspective EREV technology is the only way to how you can provide peace of mind and use a Volt like any other car you are used to. People are not ready to design their life around their vehicle.  Therefore our conclusion: Don’t make the battery pack larger than what you need for your daily routines.  4:49 [Comment From vehiclegeek vehiclegeek : ] What do you see as the most promising battery technology advancement in the near term and will the 1st gen Volt be able to take advantage of some new advancements? 4:52 Doug Parks: We are on the glidepath to launch so there won’t be any unnatural acts. The focus for major advancements will be Gen 2. The reason we built the battery lab was to constantly evaluate chemistry to cell design, etc. 4:52 [Comment From Dos Dos : ] Welcome thanks for the chat. Another question is what will the warranty be on the Volt battery pack? And will you offer various levels of EV range such as an PHEV10, 20, etc? 4:52 Frank Weber: The final warranty policy has not been decided yet.  We are not offering various levels of EV range since the whole system has be optimized around the 40 miles. 4:53 [Comment From Steveland Harris, Memphis Steveland Harris, Memphis : ] Has or would GM consider producing a Chevy Volt with everything (same 16 kWh battery) minus the gasoline generator? Seems like a reasonable configuration. 4:55 Frank Weber: The idea of an EREV that gives you the flexibility of a regular car is essential to make the Volt attractive for the mass market.  Making it a battery electric vehicle with 40 miles of battery electric range isn’t attractive for many people.  4:55 [Comment From Polly Polly : ] Doug, how do you see the future for the Volt? Do you expect EREVs to become mainstream or to fill a niche? 4:56 Doug Parks: I think the Volt opens the door to a practical electric vehicle.  The Volt’s ability to become a more mainstream vehicle will move in relation to advancement in battery and propulsion technology. I’m betting on some radical improvements as we go forward. 4:56 [Comment From CaptJackSparrow CaptJackSparrow : ] Can you describe how mileage accrued in CS mode will affect batt pack warranty? 4:57 Frank Weber: Since the battery is depleted it will not have a negative effect. 4:57 [Comment From Unni Unni : ] Frank : Best of luck for new venture and Doug : Best of luck with Volt Monday November 2, 2009 4:57 Unni 4:59 Doug Parks: Thank you. I’m super-excited to be on the team. Glad you took the time to join us today. I’ll look forward to chatting again soon. 5:02 Frank Weber: Thanks everyone.  It has been terrific experience turning the dream of independence of petroleum into a driving reality just as I experienced this past weekend.  Thanks for chatting with me today.  5:02 Rob Peterson: Thanks to all of you for your participation.  While we’re losing Doug and Frank for this chat, feel free to join the conversation on Facebook at facebook.com/chevrolet volt Rob Chat 2009-11-02T22:00:35+00:00 /index.php/site/progress_reports/the_business_of_plugging_in/ /index.php/site/the_business_of_plugging_in/#When:21:30:09Z 3:32 Tony Posawatz: Thanks for joining us today.  Felix Kramer of California Cars Initiative is here with us.  Apologies for the rescheduling.  The Volt program is always exciting.  Let’s get to some of your questions. 3:33 felixkramer: I’m glad to be here. This is a very exciting time as we approach the time when we’ll see plug-in cars from automakers on the road. 3:36 Phil Colley: Sorry folks, we’re having a few technical difficulties with pushing the questions through - apologies.  We’ll have this fixed soon. 3:38 [Comment From Aldo Aldo : ] Hi Mr. Posawatz. I will be buying a Volt and wanted to know if an extension cord could be used to increase the reach for recharging, or if we are going to be limited to the length of the cord that comes with the car. Thanks! 3:40 Tony Posawatz: The EVSE or charge cord will be about 25 feet and designed to all relevant codes. We do not recommend extension cords but rather that when you have your home inspection, you reposition your outlet/charging station approproiately. Friday October 16, 2009 3:40 Tony Posawatz 3:40 [Comment From Sue Sue : ] Currently there seem to be a small group of fans and haters who have been having an active conversation about the Volt online…but they don’t represent mainstreet. Where will the transitional entry point occur for ‘ordinary’ consumers who get excited about the Volt’s technology and future vision for how we drive get communicated…and who are these people who will be better equipped at conveying the message in a more mainstream missionary manner? And won’t that be the true tipping point of consumers “getting it”? 3:41 felixkramer: We’re still having some technical problems. I think the Volt is designed for broad acceptance, not small market niches. 3:43 [Comment From Reg from Canada Reg from Canada : ] Do you expect to see the volt rolled out to Canada, specifically Vancouver which just signed deals to test the mitusbishi imiev and the nissan leaf? Also, what can we expect to be the price point for the car in CDN dollars? 3:44 felixkramer: Ontario is going to have a $10,000 credit for new plug-in vehicles, which should help (een more than the $7,500 in U.S.) 3:44 Tony Posawatz: Yes, the Volt is coming to Canada - first for the Winter Olympics in Vancouver. Pricing is still a ways off. Perhaps the Canadian government can provide some support as the US government has. 3:45 [Comment From efrenalpizar efrenalpizar : ] How is the development drive going on the volt ? 3:47 Tony Posawatz: We’ve just returned from a six-state tour this week, logging close to 1,200 miles on each prototype Volt. The vehicles show great promise for the future. Much work is still to be done to make them perfect for next year’s launch. The Volts did conquer the hills of West Virginia and other interesting obstacles. 3:47 [Comment From Frank Frank : ] hey guys. thanks so much for doing this. can you tell us a little about the focus of your panel “The Consumer: Who, When and Why?”. thanks. 3:49 felixkramer: The panel will talk about how we get to this point, what we consumers expect, how to ensure successful commercialization, and where to go next—in CalCars’ case, to also raise the opportunities for gas-guzzler conversions. SEMA is involved (the after-market industry trade association), so it should be interesting! 3:50 Tony Posawatz: We have talked about vehicle and infrastructure readiness. Now we need to talk about customer readinesness. Our diverse panel will touch on everything from education to expectations. 3:50 [Comment From Bill Moore Bill Moore : ] Tony… now that the 8 Volts are back from the trip to OH, PA and WV, what’s your analysis on their performance overall? 3:51 Tony Posawatz: Bill, I kind of answered this one but we can go into it more when you are here for BPI next week. 3:51 felixkramer: Everybody, Bill is editor of the invaluable   EVWorld.com—take a look (and subscribe!)) 3:51 [Comment From Marc Geller Marc Geller : ] Very pleased to see the progress being reported. When do you foresee placing cars with some “pioneers” or “influencers” for short-term trials? 3:52 Tony Posawatz: During the 2010 calendar year in preparation for our end of year production launch, we intend to conduct events with prospective customers. The plan is being worked as we speak. Stay tuned. 3:53 [Comment From Chris Chris : ] How will the batteries be affected by real cold? I.e. -30F, or is that still to be tested? We have about 5-10 days a year that hit those digits. 3:54 Tony Posawatz: When the Volt is plugged in, we use grid energy to condition the battery - to keep it at a nice, toasty temperature. If the Volt is in a cold environment and not plugged in, we still have an engine on board that can create a lot of heat. 3:55 [Comment From Bill Moore Bill Moore : ] Felix… how do you feel about the focus by GM and others on bringing PHEVs to market? 3:55 felixkramer: I’m delighted at all the progress, including the concept vehicles that will show up at the Tokyo Auto Show next week. We expect more concept cars will turn into production-intent vehicles and deadlines will advance as competition and market opportunities increase. 3:55 [Comment From Don Don : ] When will a regular customer be able to purchase a Volt? 3:57 Tony Posawatz: Start of production is still scheduled for November 2010. The early Volts will be in selected markets and available for purchase. We have not yet been specific about those markets. 3:57 [Comment From Carl Carl : ] Hello, thanks for the chat! Why does the Volt need such a large engine to recharge the batteries? Does GM have a smaller “generator” lined up for future applications, like Lotus is working on? Thanks again! 4:00 Tony Posawatz: Thanks. We like doing these chats. The first-generation Volt uses a high-volume, low-cost engine, which generates 53 kilowatts of power. It is conceiveable that this engine could power a bigger vehicle. In the future, we anticipate purpose-built engines for extended-range electric vehicles, such as smaller turbo-charged engines, Stirling-cycle engines, gas turbines… even small-displacement motorcycle engines. 4:02 Phil Colley: Some questions won’t push through, so I’ll post them   for the questioner. From Steve: Tony, Felix great job on promoting the Ev industry. Can you explain to me why we[...] see companies in the news who have publicly announced plans to give away free ev charging stations to cities and municipalities that we do not see the oem’s getting involved with them to build the infrastructure? If the Chicken and egg excuse is being used daily and there are solutions to get the ev charging station infrastructure built I would think this would be a huge rallying cry for the industry. I need to be able to plug in everywhere when I take delivery of my volt. 4:02 felixkramer: There’s not going to be a free lunch on this: someone has to pay for charging stations. Of course, for the Volt and any PHEV/EREV, they’re icing on the cake—the first users will buy the car because they have a place to charge it at home or work. Look at www.projectgetready.org to see all the regional efforts to support the rollout of both PHEVs and EVs 4:03 [Comment From Del Gallagher Del Gallagher : ] Bob Lutz has mentioned “...up to 40 miles” many times as the range of the Volt. But, what will be the realistic range when power equipment such as headlights, defroster or air-conditioner, sound system, etc. are turned on? 4:03 Tony Posawatz: The 40-mile range is on an EPA city/highway cycle. As with all vehicles, there is variation around real-world performance. For example, high air conditioning use will reduce the amount of EV range a customer gets. The Volt will offer remote cabin conditioning using grid energy vs. battery energy to set the temperature. 4:03 Phil Colley: From Steven Lough: Dear Mr: Posawatz As President of our local E[...]AA chapter here in Seattle And a former GMC Dealer for 45 years… We have been ON TOP of developments with the Chevy Volt, and the Nissan LEAF. My question is this.. As the prior owner of 5 EV’s and most of them RED, Is the Chevy VOLT going to be offered in something Close to a Ferrari RED. And say “Hello” to our good friend Felix Kramer Respectfully: Steve Lough, President Seattle EV Association 4:05 Tony Posawatz: The Volt will be produced at our Detroit-Hamtramck assembly plant, which has an ultra modern paint shop and has been home to many Cadillac models. The Volt will have multiple premium paint lines. I see red in your future. 4:05 [Comment From Sue Sue : ] Many hybrid owners frankly would prefer an all-electric car. Once the Volt is being produced, do you expect early-adopter hybrid owners to switch over/buy Volts? 4:06 felixkramer: I’m looking for many hybrid owners actually to consider converting their vehicles to give them a small all-electric range (prices for conversions are coming down as youo can see www.calcars.org/howtoget.html ). And some companies are getting there on safety and compliance with state and federal safety and warranty regulations. 4:08 Tony Posawatz: I recently put significant miles on our prototype Volt. Once you have driven electrically with instantanous torque with no transmission shifts, seemless start-stops and a library-quiet cabin, you won’t want to drive any other way. 4:10 [Comment From Remy Tennant Remy Tennant : ] At what in point in time does GM anticipate “crossing the chasm” from selling primarily to early adopters to selling to the early majority? 4:11 Tony Posawatz: We’ve said Volt production will go from thousands in the first year to tens of thousands in the second year. But it really depends how many people feel comfortable owning an EREV. Low gas prices and a weak economy cause us some concern, and we don’t control those. 4:11 felixkramer: I’ll answer that more broadly. All the automakers are going to have an opportunity to meet broad demand. Key to this, We hesitate to make predictions about how popular new plug-in cars will be because it’s so hard to forecast the impact of fluctuating oil prices and the evolving   public mood. We think we’re seeing a recognition that it’s the end of “Business as Usual” for our country and our world—and that we have to do whatever it takes to get off fossil fuels ASAP. 4:12 [Comment From JeffB JeffB : ] Felix…do you plan to purchase a Chevy Volt? 4:14 felixkramer: I’d love to put my 2004 retrofit Prius up for aucftion as a historic “conversion #8) and get a new PHEV. I hope I"ll get the opportunity early! I’m looking forward to seeing the latest version next week (and people in the Detroit area can come on public day Wednesday, Public Day). 4:15 [Comment From William Figueroa William Figueroa : ] Hello Mr. Posawatz, I’ve been reading many mixed reviews concerning the Volt. I personally love the idea and am big fan. My questions to you are, like any other rechargeable battery they have life cycles. I’m sure the longevity of the Volt’s battery are long but what exactly is the total number of recharge cycles the battery can go through before it eventually has them replaced? More importantly if such an event should ever occur where the batteries have to be replaced, can they? 4:15 Tony Posawatz: The Volt battery is designed for 10 years and 150,000 miles in the car with a life for the battery after its automotive use. As such, we are managing both calendar life and cycle life and anticipate the Volt to last well past 5,000 cycles. 4:15 [Comment From Statik from GM-Volt.com Statik from GM-Volt.com : ] For Felix Kramer, can you talk a little about the effects CARB is having on pricing/acceptance of vehicles like the Volt. What (if any) is the logic/benefit behind forcing prohibitively high warranties? It seems likely the consumer will be overpaying for this coverage at point of sale. Is there any changes in the regulations you would like to see out of CARB before vehicles like the Volt are introduced? 4:17 felixkramer: For new vehicles, I don’t think it’s likely at this point to get lower requirements for the first vehicles—that might have been possible a year or two ago. All the companies are working to meet the 150,000 mile/10 year requirement from CARB, followed by over a dozen other states. 4:17 [Comment From Jerry Jerry : ] Any talks with utilities regarding battery leasing and a second life for the batteries at the end of their use in Volt. perhaps for off peak energy storage in businesses or homes? 4:17 Tony Posawatz: Yes. 4:18 felixkramer: Someone will get into the business of building “battery farms” but it may be someone other than utilities—they can go in the basement of large office buildings, get charged at night at low rates and used to displace expensive daytime power. But we’re at least 5 or more years away from that opportunity. 4:18 [Comment From LeoK3 LeoK3 : ] Tony, as GM prepares to launch the first generation VOLT, do you see enough flexibility in the battery pack assembly that it could be refitted, in say 10 years, with the latest 2020 battery technology allowing those vehicles to stay on the road longer? 4:20 Tony Posawatz: We are currently studying compatibility with future generation batteries and are working on Generation 2 technologies. It is our hope to allow future technologies to keep our first-gen Volts on the road for a looong time. 4:20 felixkramer: That’s what’s nice about vehicles being more electric—diagnostics (in some cases remotely via “connected” telemetric vehicles) and upgrades will become much easier. 4:21 [Comment From Kevin Kevin : ] Question 1. The Volt has an e85 flex fuel system. Can it take regular gas? 4:22 Tony Posawatz: Yes. It will capable of running on gasoline or E85 or any combination of the two. No other EREV can do that. In fact, we ran E85 in the engine during this week’s development drive. 4:20 [CaptJackSparrow] To either of you… Is the battery warranty seperate from the cars warranty 4:24 Tony Posawatz: The Volt battery warranty will be a minimum of eight years, which is longer than most other component warranties and much longer than battery electric vehicle warranties will be. 4:24 felixkramer: Most people don’t know that hybrids, for example, have 4 or 5 different warranties; the battery is covered under the emissions warranty, while the car waranty for most vehicles is much shorter. PHEVs will have similar regulatory requirements. 4:25 [Comment From Naturenut99 Naturenut99 : ] Is there an opportunity for a reg person to start up charging stations? 4:27 felixkramer: In theory yes, but working out arrangements with utilities may get more complicated than a small operator could handle We do think residential and commercial parking lots will make their facilities more attractive by offering charging, and in NYC condo buildings are already looking at adding plugs in their basement lots. 4:27 [Comment From Jim I Jim I : ] On gm-volt.com, we have wondered about how the ICE will operate during charge sustaining mode. Will the engine run at just a few “optimal” speeds, or will it be tied to the throttle, like an ordinary vehicle? 4:28 Tony Posawatz: In charge sustaining or range extender mode, the Volt will not follow the throttle position. During our development trip this week, our team was working on refining this operation. The challenge is to select the right operating points (RPMs) that are 1.) efficient, 2.) pleasing to the driver,  and 3.) meet regulatory requirements. We are about ready to expose people to this experience. 4:29 Tony Posawatz: We have time for a couple more… 4:29 felixkramer: These kinds of questions and discussions often show up at discussion areas liske www.gm-volt.com and other websites—see list at   www.calcars.org/partners.html 4:30 [Comment From Guest Guest : ] Do you see the more exotic companies like Fisker or Telsa as direct competition with their discussion of mid-range priced cars in the future? Or is the Volt more an answer to the foreign offerings? 4:31 felixkramer: People think there has to be one winner, but there is room for many lage and small companies. Today’s auto industry has over 80 different major options for vehicle buyers. 4:32 Tony Posawatz: We at GM are rooting for the electrification of the automobile, and that means everybody. We want the customer to have many choices and there is plenty of room in the market for all first movers to play.  Our solution (the Volt) is designed to grow the market and make electrically driven vehicles a mainstream choice in the future. 4:34 [Comment From Del Gallagher Del Gallagher : ] “As with all vehicles, there is variation around real-world performance. For example, high air conditioning use will reduce the amount of EV range a customer gets.” Can you be more specific and supply some numbers. If I turn the A/C to high, will I get 30, 32, or 35 miles before the ICE has to kick in? 4:35 felixkramer: For the broader question on vehicle efficiencies and what consumers can expect: Right now we have three relevant information sources on MPG: carmakers’ fleet MPG (CAFE), vehicle sticker displays (EPA), and real-time/cumulative displays (in car). It’s important that all three in some way convey fuels used, greenhouse gas emissions, and costs/mile. Each is a major challenge to get right, and will require cooperation between industry, government, and consumers. 4:36 Tony Posawatz: These effects are exactly what we are testing right now and we intend to provide customers with relevant information to help them get the most out of their Volt. 4:37 Tony Posawatz: Thanks for all the great questions everyone today.  Sorry for the technical difficulties at the beginning.  Looking forward to The Business of Plugging In conference next week.  For more info check out http://pev2009.com. 4:37 felixkramer: Thanks to everyone for being advocates. Keep on spreading rthe word about the need to get cars that run on cleaner, cheaper, domestic electricity into the market as soon as possible. Chat 2009-10-16T21:30:09+00:00 /index.php/site/progress_reports/general_motors_gaining_market_share_in_october_according_to_edmunds.com/ /index.php/site/general_motors_gaining_market_share_in_october_according_to_edmunds.com/#When:14:10:52Z General Motors Gaining Market Share in October According to Edmunds.com Edmunds.com has preliminarily forecasted General Motors (GM) retail market share for October will rise to 22.4 percent from the third-quarter retail average of 19.1 percent. Edmunds.com also estimates the Seasonally Adjusted Annual Rate (SAAR) of sales for October to date is in the low 10 million rate. “GM is benefiting this month from its recent product launches in key volume segments, an abundance of media coverage, including positive reviews of its new models, and a surge in ad spending on its new campaign,” observed Jeremy Anwyl, CEO of Edmunds.com. Here is additional consideration data, which correlates to unique page views of a specific vehicle, on GM’s recent product launches: •    Six weeks into the launch of the Cadillac CTS Wagon: Consideration on the Vehicle (by segment) is up 7 percent •    Nine weeks into the launch of the Buick LaCrosse: Consideration of the Vehicle (by segment) is up nearly 42 percent •    14 weeks into the launch of the Chevrolet Equinox: Consideration of the Vehicle (by segment) is up nearly 17 percent •    Five weeks into the launch of the GMC Terrain: Consideration of the Vehicle (by segment) is up nearly 11 percent For more information, please visit Edmunds’ AutoObserver.com story “GM Regaining Lost Market Share in October, Edmunds.com Reports” Blogging 2009-10-16T14:10:52+00:00 /index.php/site/progress_reports/a_cheaper_corvette_that_doesnt_compromise/ /index.php/site/a_cheaper_corvette_that_doesnt_compromise/#When:18:54:22Z 2009-10-15T18:54:22+00:00 /index.php/site/progress_reports/gm_invests_230_million_to_tool_up_for_2011_chevrolet_cruze_and_volt/ /index.php/site/gm_invests_230_million_to_tool_up_for_2011_chevrolet_cruze_and_volt/#When:14:00:59Z GM Invests $230 Million to Tool Up for 2011 Chevrolet Cruze and Volt General Motors Company is investing more than $230 million in four GM plants in the greater Flint, Michigan area to support the production of the fuel-efficient 2011 Chevrolet Cruze and Volt, representing more than 500 jobs. The four GM plants include Flint Engine South, Flint Metal Center, Flint Tool & Die and Grand Blanc Weld Tool Center. “These four GM manufacturing plants have a key role in GM’s production of the next generation of fuel-efficient vehicles, the Chevrolet Volt and Cruze,” said Larry Zahner, GM manufacturing manager. The plants recycle more than 97 percent of the waste they generate. Materials recycled during the last year include 12 tons of batteries, 47,000 tons of scrap metal, 616 tons of oil, 229 tons of wood and 74 tons of plastic paper. Key activities performed by the four plants include development of automated equipment and tooling for the Chevy Cruze and Volt assembly plants, die development and stamping of body panels and other components and the manufacturing and assembly of key powertrain components including the 1.4L four-cylinder engine generator for the Volt and the 1.4L four-cylinder turbo engine for the Cruze. • Flint Engine South: General Motors Company is investing $202 million in Flint Engine South to renovate the former I5/I6 manufacturing operations for production of a 1.4L four-cylinder engine generator for the Chevrolet Volt and a 1.4L four-cylinder turbo engine for the Cruze. The project represents approximately 240 employees.   • Flint Metal Center: General Motors Company is investing $1.7 million in Flint Metal Center to refurbish press lines that will produce sheet metal stampings for the Volt, representing 30 jobs.   • Flint Tool and Die: This facility designed dies for the Chevrolet Cruze and is responsible for the construction and tryout of stamping die sets for the Volt program. All dies for the Chevy Volt were engineered at Flint Tool & Die. Approximately 50 percent of dies for the Volt were designed at this facility.   • Grand Blanc Weld Tool Center: General Motors Company is investing approximately $30 million in this facility to build the robotic weld tool cells that will assemble the Volt body at the Volt assembly plant. Approximately 250 employees are working on this project, including 60 who are installing the weld tool equipment at the assembly plant. The fuel-efficient Chevrolet Cruze, which is scheduled to launch next spring, is Chevy’s all-new global compact car. The Cruze will be powered by a 1.4L four-cylinder turbo engine and is expected to deliver better fuel economy than the current leader in the segment, the Chevrolet Cobalt XFE, rated at 37 mpg highway. The Chevrolet Volt, which is scheduled to start production in late 2010 as a 2011 model, will be GM’s first extended-range electric vehicle. The Volt can travel up to 40 miles on electricity from a single battery charge and can extend its overall range to more than 300 miles with its flex fuel-powered 1.4L engine-generator, which will be produced at Flint Engine South. Blogging 2009-10-14T14:00:59+00:00 /index.php/site/progress_reports/90_day_update_with_fritz_henderson/ /index.php/site/90_day_update_with_fritz_henderson/#When:20:30:16Z 14:31 Christopher Barger: Hi, this is Christopher. Fritz will be here in just one minute, he is finishing up his last meeting. 14:35 Christopher Barger: Hey everyone. Just got the call, Fritz is on his way and should be here in about 2 minutes. Thanks for indulging us - be right back. 14:37 Fritz Henderson: I am on line.  thanks for waiting and apologize for delay 14:37 [Comment From Ashley Ashley : ] when was the last time you visited a gm dealership unannounced? 14:37 Fritz Henderson: several months ago.  try to do this, either as part of my job or servicing my car. 14:38 [Comment From Ron Ron : ] Reading in The Economist, I found that many car companies sell small cars at a loss or at cost, and tend to make a profit on their larger cars, such as family sedans or crossovers. How can GM compete in such a marketplace, and how can most of us expect to afford larger cars that are sold for profit? Thanks! 14:40 Fritz Henderson: clearly consumers have different preferences for vehicles, small cars, crossovers, large cars, pickups, etc.  the key question is how to be profitable selling smaller cars that generally transact at lower prices.  first, an outstanding and beautiful, well executed vehicle, that allows us to price it properly and not heavily discount.  second, really disciplined cost management.  we will make less money for sure selling small cars, but we sell and sell profitably everywhere in the world; why not here?? 14:40 [Comment From Eric Rotbard, NY Eric Rotbard, NY : ] Hi Fritz- great to talk (chat?) with you again. I promise no more 2 door Converj begging When I first learned of the 60 day money back guaranty, I thought it was a bold but risky move. Particularly, I was concerned about abuse of the promotion. Has there been abuse? 14:41 Fritz Henderson: no signs of abuse. may be a little, but candidly we do not expect at all. re converj, we have not forgotten about you!! 14:41 [Comment From alan alan : ] GM the company has received more visibility than its cars in the past year or so. What effect, if any, do you think the company’s reputation now has on selling cars? 14:42 Fritz Henderson: interesting data in this area. opinion of the company has changed over the   last several months, but importantly the impact on our brands and products themselves has been muted.  in the end, if we execute well, we turn opinion on the company as we succeed in the market. 14:43 [Comment From Keith Keith : ] Fritz - can you cite some concrete examples of new, post-bankruptcy initiatives related to the comittment to customers, cars and culture? 14:45 Fritz Henderson: 60 day guarantee.  launched new may the best car win program.  launched srx, cts wagon, lacrosse, equinox and terrain since bankruptcy, to strong reviews and acclaim (and great consumer acceptance).  9 city tour with largest dealers, and regional and dealer meetings here this week and next.  revised and revamped management structure to speed decision.  just a sample.  14:45 [Comment From Dan Dan : ] Will GM continue to build Hummers, and if so, for how long? 14:47 Fritz Henderson: as announced today, we signed docs on the hummer deal, and we will now drive to closing with the buyer.  we will build h3 in shreveport through 2011, with a one year extension option. 14:48 [Comment From Guest Guest : ] What does GM plan to do for the service of Saturn vehicles especially new ones just purchased supposedly under warranty? 14:48 Fritz Henderson: all saturn warranties will be honored and vehicles serviced, by saturn dealers and by other gm franchised dealers post wind down. 14:49 [Comment From Katie Merx Katie Merx : ] Have you gotten any feedback from the board on whether they believe you and the executive committee are achieving goals quickly enough? Making strides in changing the culture? 14:50 Fritz Henderson: hi katie:  had another active and productive board meeting this week.  plenty of feedback on what we are doing, including recognition where we are changing and pushing us to move faster.  14:50 [Comment From Dave Duchesne Dave Duchesne : ] What are you doing to solve the inventory issues at dealerships in Canada? I went looking for the new 2010 Equinox (nice crossover!) but most lots are SOLD OUT. 14:51 Fritz Henderson: we have added production into the schedules to rebuild canadian dealer stocks.  on equinox, thanks for the feedback.  we implement the third shift at our plant   in canada later this month to increase capacity for this highly popular vehicle 14:51 [Comment From Ron Ron : ] Is the new Chevy Cruze a rebranded Daewoo, or a genuinely novel GM product? I understand it will be assembled in the US. 14:52 Fritz Henderson: cruze is an all new vehicle developed as a true chevrolet.  we will build the vehicle in our plant in lordstown, ohio. 14:52 [Comment From Mauricio Merikanskas Mauricio Merikanskas : ] What do you think were the causes of the problems that lead to the crisis? Friday October 9, 2009 14:52 Mauricio Merikanskas 14:54 Fritz Henderson: the issues were complex, many with long histories.  when I step back and look at the period from 2008- mid-2009, think the savage decline in industry volumes exposed many of the weaknesses that the company had, particularly in cost and capital structures,  which drove us into the action plan followed. 14:55 [Comment From Adam Adam : ] How well is the “May the best car win” doing? Do you have any early numbers on the impact this program is having on getting General Motors turned in the right direction for customer loyalty? 14:55 Fritz Henderson: early info encouraging but too early to draw conclusions.  this is a long term brand and product building initiative. 14:56 [Comment From Ray Wert Ray Wert : ] I liked Cadillac’s ads. Not only did Kate Walsh give me a warm and fuzzy feeling, but more importantly, vehicles in the brand were selling well. Why the change? 14:56 Fritz Henderson: we think we can do better.  we have done some good marketing and advertising in the past, but we do think we can take it up another level.  14:57 [Comment From Ashley Ashley : ] why don’t your neighbors drive gm products? 14:58 Fritz Henderson: my neighbor works for chrysler .  no neighbor on the other side. 14:58 [Comment From ed ed : ] thats it , put american troops in FOREIGN owned vehicles. what happened to the 500 Million dollar value placed upon Hummer when GM was begging for Bailout money 14:59 Fritz Henderson: we have never build military hummers.  think you are referring to humvee, which we do not build. 15:01 Christopher Barger: One second folks. The chat software has stopped publishing comments, I am trying to fix it. 15:01 [Comment From Tom Tom : ] What vehicles are in your garage right now? 15:02 Fritz Henderson: camaro, my 2005 corvette, saab 9-3 aero convertible. 15:02 [Comment From Gary Gary : ] Dealers have long been encouraged to keep their facilities fresh and up-to-date but is there a new concerted effort with the smaller dealer body to have their facilities upgraded to reflect the brand experience you want the shopper to have? 15:03 Fritz Henderson: yes.  we spent considerable time with our dealers in the last 3 months reviewing this subject amongst others.  we are providing financial support for our dealers to help them do this. 15:04 Christopher Barger: Here’s the one we were trying to answer before but couldn’t publish: I have been trying to buy a new 2010 Camaro. Nice car. Unfortunately a lot of de[...]alers are price gouging and playing games. I did find a good dealership but delivery has taken many months after I placed an order and I have yet to see my car. This has made for a terrible customer experience. Are you aware of these problems and what can be done to improve things? Thank you for listening. 15:04 Fritz Henderson: we are aware of the issues and have been increasing production.  thanks for your patience and pls call us to see if we can help you specifically. 15:04 [Comment From brian brian : ] Will the new GM branch out their successful brands. For example, will we see a 4 door Camaro. I would love to own one but i need 4 doors for my family- i DO NOT want to buy an M3 from BMW 15:05 Fritz Henderson: do not see a 4 dr camaro in our future.  we will continue to look for performance opportunities across our lineup, including in sedans. 15:06 [Comment From Aldo Aldo : ] Mr. Henderson, thanks for taking the time to talk to us. Will there be an official wait list established for the Volt next year? Will you work with the unofficial list at GM-Volt.com? 15:06 Fritz Henderson: work underway today to develop initial start up allocation plans.  while we really appreciate the strong initial interest, we do not expect to work from the unofficial waiting list. 15:07 [Comment From Justin Justin : ] How does a weaker dollar affect your business now? Does a stronger yen/won give you some breathing room against Asian competitors? 15:08 Fritz Henderson: the weaker $ does have an impact on our competitors that have a high level of imports or imported content. since we follow a policy of generally building where we sell, it does not impact us as much as many others. 15:09 [Comment From Craig Storm Craig Storm : ] My step-dad bought a 2010 Lacrosse CXS yesterday. WELL DONE! Not the challenge is to get people to drive it. Do you see Buick as being able to compare to Lexus, et al, with marketing and product? Will the public shift? What are you seeing so far? 15:11 Fritz Henderson: we are very encouraged by receptivity to lacrosse.  enclave was and is still quite attractive and appealing, drawing new customers to buick. think lacrosse is a very worthy follow up.  the vehicle is beautiful in exterior and interior, and the actual driving experience (quiet, smooth, etc) will match its beauty. 15:11 [Comment From Aldo Aldo : ] Are you happy with current inventory levels? Are you worried that the production ramp ups you currently have announced will return to the days of “sales banks” given the still weak market? 15:12 Fritz Henderson: we are generally comfortable with inventory levels, and our recent production adds were done carefully to maintain our position. we do, however, have aging issues in certain models and we are acting to address. 15:12 [Comment From Steve Steve : ] Been patiently waiting for Camaro Convertible. Best guesses are 2012 model in 1st quarter of 2011. With surging popularity of this model is there any chance of GM considering a push for earlier release?? 15:12 Fritz Henderson: good guess and no. 15:12 [Comment From Dan Dan : ] Are many people taking the moneyback guarantee? Or are most choosing the $500 rebate? 15:13 Fritz Henderson: vast majortty taking the rebate alternative. consumers appreciate the option, but the facts speak for themselves. 15:14 [Comment From Lou Bilancio Lou Bilancio : ] What is GM doing to improve the quality and appearance of your most out-of-date interiors of your vehicles (e.g. Impala, Corvette, HHR, Lucerne) They all have nice interiors, but it’s been as long as 5 years without any improvements being made! In the car industry that’s an eternity 15:15 Fritz Henderson: good question.  on corvette, we continue to make changes and modifications. in general, however, and relevant to the other vehicles you noted, we do not make major changes to interiors as vehicles approach the end of their   lifecycle. 15:15 [Comment From Craig Craig : ] With the new CAFE laws coming, will pickups with V8’s no longer be an option? Will I have to get my pickup with a V6 (like Ford is going to offer)? How is GM going to satisfy market demands and government demands? 15:18 Fritz Henderson: we are preparing our future pickups with both fuel efficient v6’s and v8’s.    requires us to upgrade both vehicles and powertrains, but we are highly confident that we can do this with both 6’s and 8’s.    one advantage and reality of reformed cafe (ie, fuel economy standards across a curve covering all vehicles against their expected improvement) is that we can continue to offer consumers with great choices. 15:18 Christopher Barger: Mike Trout - please send me your contact information at christopher.barger@gmblogs.com and I will try to help you. 15:20 [Comment From Gary Gary : ] With the likely revival of the Regal, what are the chances of seeing the Insignia OPC bring the GNX back to life? 15:21 Fritz Henderson: think you will like what you see in future regal alternatives (ala opc alternatives), but do not look for gnx. 15:21 [Comment From Lyle Dennis, GM-Volt.com Lyle Dennis, GM-Volt.com : ] What volume of Chevy Volts do you expect to build in year one, and is it possible the release could come sooner than November 2010? 15:23 Fritz Henderson: lyle- good to hear from you.  we do expect a very controlled acceleration of volt start up beginning late next year. we are constantly evaluating and tweaking our plans, but do not look for a wholesale pull ahead.  15:23 [Comment From Micki Maynard Micki Maynard : ] Fritz, an editor asked me this and I couldn’t answer so maybe you can. Will the revenue lost from Saturn be material, and how will you account for it? Had you expected the Penske deal to result in revenue for a few yrs? 15:24 Fritz Henderson: our plans were originally developed assuming saturn winddown, so if the penske deal had closed it would have been upside.  however, I would not characterize as material. 15:24 [Comment From Ray Wert Ray Wert : ] Will Buick seek to add white, plastic floor mat zip-ties in a bid to look more like Lexus? 15:24 Fritz Henderson: not going to get into this. 15:24 [Comment From Shethj Shethj : ] Will the money back guarantee be extended? Are you waiting to see more data on the success before making a decision? 15:25 Fritz Henderson: will assess further before making a call on this. 15:25 [Comment From Ron Ron : ] I really like Buick’s new direction with a small “premium” car. I think this is a great idea. As well, I heard that Buick is looking to make a “mini” Enclave, which also seems like a great idea. Any idea on the timeline for these vehicles? 15:25 Fritz Henderson: yes, I do have an idea.  just not ready to share it!! thanks for the feedback. 15:26 [Comment From Eric Rotbard, NY Eric Rotbard, NY : ] Do you see GM’s market share holding in the 20% range? And do you think 2009 US sales will reach 10 mil? 15:27 Fritz Henderson: we closed sept with share at 20.6%, with cytd at around 19.5%  with our products and new launches, and plans to step up within core brands, think we have the capability to do this.  yes we do think theUS market will be between 10-10.5, closer to 10.5. 15:27 [Comment From Ray Wert Ray Wert : ] Ooh, follow up question on Corvette interiors—does that mean the C6 is approaching the end of its lifecycle? 15:30 Fritz Henderson: not necessarily.  as you know we have been implementing change within today’s corvette lineup, including   zr1 and corvette grand sport, while we scheme alternatives for the future. 15:30 [Comment From john john : ] Why should I buy a GM car?? 15:35 Fritz Henderson: completely your choice obviously, but I suggest the following.  once you have an idea of what type of car you want or need, take a look at what we have to offer amongst our brands and products.    we believe we can offer you a beautifully styled vehicle (eg, cadillac srx), offering segment leading fuel economy (eg, chevrolet equinox), strong performance and ride and handling (eg, camaro) and great quality.  we offer good values, with improving resale values.  our vehicles feature onstar, can be purchased from   dedicated dealers and can be financed by gmac.  we offer you a 60 day satisfaction guarantee and our 5yr/100k milepowertrain warranty on top of our competitive total vehicle warranty.  shop us, give us a chance, and I think you will like what you see!  thanks for asking. 15:35 Fritz Henderson: signing off. thanks for the interest, apologize that I could not get to every question, and look forward to next time! 15:35 Christopher Barger: Our hour with Fritz is up. As usual, there were more questions than we could get to, we tried to answer as many as we could. Mike Trout and Ashley, if you’re still on, please send me a private email at christopher.barger@gmblogs.com and I can try to help you directly with your questions. And Elaine, yes we do have a team that monitors blogs—not only that, but we try to talk to as many bloggers as we can, interact with people on Facebook and Twitter, etc. as a way of listening to as many people as possible. There are, as you know, more than 100 million blogs out there so it is always an uphill climb to see “everything” that’s out there, but we do our best to monitor and engage as much as possible. 15:36 Christopher Barger: Thanks everyone and we’ll see you the next time. Chat 2009-10-09T20:30:16+00:00 /index.php/site/progress_reports/general_motors_signs_agreement_for_sale_of_hummer_to_tengzhong/ /index.php/site/general_motors_signs_agreement_for_sale_of_hummer_to_tengzhong/#When:18:25:06Z General Motors Signs Agreement For Sale of HUMMER to Tengzhong General Motors and Sichuan Tengzhong Heavy Industrial Machinery Co., Ltd (Tengzhong) today announced that the companies have entered into a definitive agreement that will allow Tengzhong to acquire GM’s premium all-terrain HUMMER brand. Under the terms of the definitive agreement, the buyer will acquire the ownership of the HUMMER brand, trademark and trade names, as well as specific IP license rights necessary for the manufacture of HUMMER vehicles. The buyer will also assume the existing dealer agreements relating to HUMMER’s dealership network. Tengzhong intends to purchase HUMMER through an investment entity, in which it will hold an 80 percent stake. Mr. Suolang Duoji, a private entrepreneur with holdings that include the Hong Kong-listed thenardite producer Lumena, will hold the remaining 20 percent stake. Financial terms of the agreement were not disclosed. The transaction is subject to customary closing conditions and regulatory approvals and/or review by government agencies in the U.S. and China. The completion of the definitive agreement enables the companies to continue and further the overall regulatory review process. “HUMMER is a strong global niche brand and this agreement signifies another important milestone in writing the next chapter for both GM and HUMMER,” said Fritz Henderson, GM President and CEO. “For HUMMER, the combination of its knowledgeable leadership team, vehicle design expertise and the capital financing of Tengzhong portend a successful future.” Under the agreement, HUMMER would contract vehicle manufacturing, key components and business services from GM during a defined transitional time period. For example, GM’s Shreveport assembly plant would continue to contract assemble the H3 and H3T and AM General’s Mishawaka assembly plant will continue to assemble the H2. Both facilities will produce the specified vehicles until June 2011, with an optional one year extension until June 2012. The deal is expected to secure more than 3,000 jobs in the U.S. related to the sale and manufacturing of HUMMER vehicles. HUMMER will continue to be managed by members of its existing leadership team including James Taylor, who will remain in his current role as HUMMER’s chief executive officer. Prior to joining HUMMER, Taylor was General Manager of Cadillac where he oversaw a reinvigoration of the brand, leading key innovations in design and technology as well as the development of new models. Once the transaction is complete, HUMMER will become the first automaker to offer an alternative fuel powertrain in every model, with the addition of E85 FlexFuel capability in the 2010 H3 and H3T. HUMMER is also in the process of obtaining emissions certification for a diesel H3 that will be introduced in markets outside of North America. The brand’s future product development will focus on improving efficiency and performance in current HUMMER models with alternative fuel powertrains, more efficient gas engines, 6-speed transmissions and diesel engines. Blogging 2009-10-09T18:25:06+00:00 /index.php/site/progress_reports/chevrolet_update_with_brent_dewar/ /index.php/site/chevrolet_update_with_brent_dewar/#When:22:00:46Z 15:55 Annalisa Esposito-Bluhm: Greetings! We are setting up the computers and will be ready to go promptly at 4:00 PM - so get those questions ready! 15:58 Annalisa Esposito-Bluhm: Brent just got in, getting settled. Keep the questions coming! 15:58 [Comment From AARON AARON : ] FORD HAS A SOCIAL MEDIA GURU DOING GREAT ! HAVE YOU SET IN PLACE A SOCIAL MEDIA TRAINING PROGRAM? 15:59 Brent Dewar: We have a slightly different strategy. Each of us need to by savy in social media. For Chevy, I personally am involved in blogging, twitter, facebook and the like. 16:00 [Comment From Mark Bono Mark Bono : ] With the Caprice Police vehicle( being based on another Holden, the Statesmen) will we see it ever for public sale to slot above the Impala? 16:01 The announcement for the Caprice is currently only as a police patrol cruiser. It will be RWD with a 6.0L V8. We have not made any firm plans yet on a retail version of the Caprice. That said, we are working on a nextgen Impala that come in abover the Malibu. More to come…. 16:01 [Comment From Jim Grundstrom Jim Grundstrom : ] Could we please have an update on Volt? Watched Jay last evening and the Ford Electric Car challenge caught my eye. 16:03 Brent Dewar: I saw Jay Leno as well, it was an interesting event. As for Volt we are on track with our plans. I was driving early builds last week. Very cool. Unlike the other EV’s coming out, we have a unique position with our extended range which will tackle the range anxiety of early EV’s. It is very cool…. 16:03 [Comment From Don Shilling Don Shilling : ] What are you expectations in general for the Chevy Cruze and do you expect it to sell better than the Cobalt? 16:04 Bent Dewar: I am just coming from Europe where we launched the Cruze this year. Great vehicle. We designed it as a global compact. We expect big things from it and to take our current positioning up further in styling, features and fuel economy…. 16:05 [Comment From Börger Börger : ] Hi Brent this is Börger , why does North America have to wait for the Cruze, while the rest of the world has it now? 16:06 Brent Dewar: Not really waiting, just the timing of the roll out around the world. Part of my job as Global Chevy is to bring vehicles to market quickly. I have been a big advocate of smaller fuel efficient cars and the time is right for America. 16:06 [Comment From pat james pat james : ] are you still making hhrs . 16:07 Brent Dewar: Yes, we are. We are working on a cool new vehicle for this segment with the upcoming launch of Chevy Orlando, which will be revealed early next year. 16:07 [Comment From Joe Matera Joe Matera : ] The production of the new Equinox is really behind schedule. What is being done to speed the process along? . I ordered mine in July and have still not received it :( 16:09 Brent Dewar: Sorry to her you are waiting for your Equinox. Actually the demand has been so high that we are ramping up production. We just announced a third shift at the plant to increase production. Send me a note to brent.dewar@gm.com with your dealer and order number and I will personally look at where your order is in the system. It is a great vehicle and confident you will like it. 16:09 [Comment From Sheth Sheth : ] any hints about what will be shown in upcoming auto show season from Chevy? 16:10 Brent Dewar: We are finalizing our plan right now. Look for Cruze in LA, more news on our cool small and compact cars throughout the year. 16:10 Thanks for joining our chat! just curious… do you currently own a Chevy? Yes ( 67% ) No ( 19% ) Considering ( 15% ) 16:10 [Comment From Richard Richard : ] When can we expect to see a Camaro convertible? 16:12 Brent Dewar: We gave a sneak peak of the Camaro convertible privately to our dealers this week. We are working on the specific timing but it will come out soon. We have a tremendous sold order bank for the coupes that we are working on building. 16:12 [Comment From Mark Bono Mark Bono : ] With losing majority control of Opel, does Chevy have any plans to further improve its lineup in Europe to help keep GM competitive? 16:14 Brent Dewar: As I mentioned, I am just coming from Europe and was responsible for Chevy, Opel and Saab for Europe. Indpendent of the recent decision to spin off Opel and Saab, we were working each of the brands independently. We have been developing Chevy’s from the ground up around the world and we have big growth plans for Europe with Cruze, Aveo, Spark, Camaro and more…. 16:14 [Comment From Yongqiang Li Yongqiang Li : ] Since the launch of Malibu since about two years ago, GM has worked very hard to push it to the market. But still, the most popular Chevy car is Impala and Malibu is way behind Camry, Accord and Fusion. Could you explain why? 16:15 Brent Dewar: I would not agree that Impala is behind Malibu in popularity. We have taken a two model strategy to address the market vs one alpha car for the others. Our goal going forward will be to separate further Malibu from Impala. It is about timing. Stay tuned. 16:15 [Comment From Adam Adam : ] What are the plans for the Orlando and do you know when this vehicle is set for production. I like the look of this vehicle and I am very interested in it. 16:17 [Comment From jenner chev buick gmc jenner chev buick gmc : ] speaking of the social media - blogs, twitters, facebooks etc…are there any suggestions you can give the local dealers to help them spread the word and get the great news out about the chevrolet prodcut? 16:17 Brent Dewar: Glad to hear you like it. I am pretty excited. Great packaging with 3 row seating. We recently announced it will come to our market Q4 2011 16:18 Brent Dewar: Exactly what I have been talking to our Chevrolet dealers about. We have great content at the product, brand and dealer level. We will use the social media and teach them how to leverage this further. 16:18 [Comment From Ryan Ryan : ] I was wondering if you could tell us any details about the Volt, is GM still on schedule production wise? Has there been a price determined? Any details would be great! 16:20 Brent Dewar: Yes, we are on schedule. As I mentioned, I was driving the early builds with my vehicle line chief Tony P. last week. Look to start up in Q4 of 2010. Nothing on price yet….. we will announce closer to launch. 16:20 [Comment From Adam Adam : ] I feel that dealerships should all join and maintain facebook and twitter pages. If your target market is the 18-30 year olds, they pretty much all use twitter or facebook. Everyone knows someone and the word of Chevrolet would spread like wildfire if the lines of communication are opened at a dealership level. 16:21 Brent Dewar: Music to my ears. Exactly my thinking as well. We will connect them. We will start a twitter Chevy_network for the dealers to communicate directly with our marketing, design and product folks at Chevy. more to come…. 16:21 [Comment From Joe Castello Joe Castello : ] Good to talk to you. Now that the quality is very good, what can be done to close the perception gap? I know too many people that won’t even think about cars other than Toyota or Honda. 16:23 Brent Dewar: The market is very competitive on all fronts. We are pleased with our products, quality and fuel economy. The only way to change perception is to continue to execute. We will tell our story in multiple media including the social media. 16:23 [Comment From Isaac Isaac : ] With Pontiac and Saturn going away are there any plans to take some of the car designs 16:25 Brent Dewar: We have no plans to take others products. We have been designing and developing the Chevrolet products for the last several years from our Global studios around the world. We are a global brand and before the bowtie goes on, it must be a Chevy. We are thinking about new entries in the market such as cool affordable convertibles. More to come 16:25 [Comment From Mark Nienow Mark Nienow : ] What will we see from Chevrolet at SEMA this year? 16:26 Brent Dewar: SEMA is a cool venue for great vehicles. We have a tweet up coming on SEMA, so don’t want to ruin the surprise, but you can imagine some cool Camaros…. 16:26 [Comment From Matt Matt : ] It seems many other automakers are recently focusing on improving emotional attachment with their dealership experience… What are you doing to drive improvement in customer’s emotional engagement at the dealership level? 16:27 Brent Dewar: Another great question. We need to continue to improve the retail experience from a facility, people, technology point of vehicle to make the ownership experience all it can be. We are asking our dealers to work with us and invest in essential brand elements for Chevrolet. This is a big one and not done overnight. 16:27 [Comment From McLean McLean : ] Ford is out saying how they will be introducing so many more new models / redesigns compared to competitors over the next few years, and that will mean they gain a greater share. I was curious what you think about Chevy’s position in terms of coming out with new models and how that will impact your market share? 16:30 Brent Dewar: We intend to grow with Chevrolet. Clearly with 4 brands going away GM, the role of Chevrolet is much greater. We have a terrific cadence of products over the next couple of years from Camaro, Equinox, Cruze to Silverado HD to Volt, to Camaro Conv to Spark to Orlando and nextgen Aveo. All products designed to be Chevy’s from the ground up. Can’t speak for Ford but we will have a very nice lineup. 16:30 [Comment From Mchael Sheedy Mchael Sheedy : ] I just got my new camaro ABM with white stripes(9/18). What a fantastic car to drive I am so thrilled with it.I wish to thank GM for doing a wonderful job with this car and also the men and women in Oshawa 16:31 Brent Dewar: Thanks for the comments. Glad to hear you love your Camaro. Thanks for your confidence…. 16:31 [Comment From Guest Guest : ] Do you wear custom suits? 16:31 Brent Dewar: Nope….I have some cool suits but lucky to be off the rack. I am simple eco enthusiast, car guy…..love to wear jeans too….also a runner… 16:32 [Comment From von drashek von drashek : ] Is VOLT Ever going to sell large Numbers of Units? Is VOLT Risky? 16:34 [Comment From Ryan Ryan : ] I just read your comment about the Q4 2010 release of the Volt, weren’t these originally supposed to be released in the spring of 2010? 16:34 Brent Dewar: Volt is not risky. It is an amazing breakthrough in technology. We think the volume will be right for our first generation units. We think the world will be excited about the product once they realize that it is not a hybrid or an EV with range anxiety…..so Voltec technology has great volume potential for the future. We have some teaching to do… 16:35 Brent Dewar: No that was never the intent. What you probably heard was that we take some of the early production Volts on the road early next year to demonstrate the Volt technology. We are still on track to do that and make production towards the end of 2010. 16:36 [Comment From Vick Vick : ] Custom suits are the way to go though! It’s the greenest way to shop. Think about it, no wasted materials. 16:36 Brent Dewar: I am green guy, so if that is the case, I will definitely go there. I am literally off the rack….no adjustments at all….. 16:36 [Comment From Mike Bagley Mike Bagley : ] My 2006 Lease is almost up on my sierra 2500 HD, anything new on 2010? 16:38 [Comment From Mark Bono Mark Bono : ] Could you shed any details on the new Aveo? There has been spyshots of it doing laps around the Nurburgring which has me intrigued. Will there be a SS or Sport model of the Aveo? 16:38 Brent Dewar: Yes, we are coming with a next gen Silverado and Sierra HD next year. It will have a completely new chassis and a new Duramax diesel with 2010 emissions. 16:39 Brent Dewar: We are totally geeked about the nextgen Aveo. It will be well positioned in the segment. Performance, packing and fuel economy will be impressive. Great design for accessories and some performance models. We think there should be a little bit of Corvette in every Chevy we make. It is in our DNA. 16:39 [Comment From Adam Adam : ] Based on the Volt’s technology, should we expect more of this type of technology from Chevrolet? This should help the carbon footprint to a minimum if that is the case. 16:42 Brent Dewar: Now you approaching my life passion. It is about building Chevy’s that are gas friendly to gas free. It will go from more fuel economy in the traditional engines to biofuels to hybrids to fuel cells and electric. So it is not one answer to reduce our carbon footprint but many. Volt is one of the key ingredients to get there as are biofuels and hydrogen. 16:42 [Comment From Guest Guest : ] how does chevrolet see the emerging markets? is it an opportunity for the smaller cars? 16:43 Brent Dewar: Actually it is the opposite. We already have a strong position with Chevy in the emerging markets with small cars. I have worked South America, Eastern Europe and we are well positioned. They are now growing their portfolio. In the USA it is the opposite. The growth in small cars is here. 16:43 [Comment From Jack Taddeo Jack Taddeo : ] Is there a corporate or dealer waiting list for the Volt? I really want one and am located in the Chicago metro. 16:44 Brent Dewar: We have not started a waiting list, because we don’t want anyone waiting at this time. Once we get closer to production, roll out across the States and regions, we will start taking a list. We do not have our roll out plans decided yet. More to come. In the meantime, stay connected with me…. 16:44 [Comment From Mark Mark : ] The Corvette seems to be getting better and better, with the ZR1 being a truly incredible performance value. In an eco-friendly climate that isn’t always friendly to raw performance, what plans does Chevy have to keep the Corvette a symbol of American horsepower? 16:46 Brent Dewar: We are proud of the Corvette. Not only its performance but also its fuel economy. I believe Corvette is a strong beacon for doing both. Also, we green race the Corvette in the American LeMans series against the best the world has to offer and win. We do it with cellulosic ethanol, even from wood chips. 16:46 [Comment From Mike Bagley Mike Bagley : ] We have a 2006 Chev Impala LT, that has been just awesome,110,000 mi. and not even a warranty issue or no problems what so ever. Keep up the good work! 16:47 Brent Dewar: Thanks for being an Impala enthusiast. It was one of the best values in America. Appreciate you sharing your experience. 16:48 [Comment From Charles Charles : ] How long does it take for the new Equinox to from 0-60mph. 16:49 Brent Dewar: Actually I don’t know. It is one of those statistics that was created for the industry that doesn’t make a lot of sense. It is about launch feel and performance. I can tell you we are compeitive. What is really cool is the design, interior and fuel economy with a 600 mile range…..from LA to the Grand Canyon on one tank….cool 16:49 [Comment From Adam Adam : ] What are the chances of the Corvette Stingray from the Transformer movie being put into production? Such a sweet concept. 16:51 Brent Dewar: I agree it is sweet. When we met Michael Bay year’s ago, we hired him to direct our commercial American Revolution car carrier. Since then he came to us to do cool cars for transformers. So the Stingray is a concept, just like the first Bumblebee was a concept for Camaro…..so who knows….. 16:51 [Comment From Bill Bill : ] My son just got a solstice. What will the parts availability be beyond five years. Realize this is not a chevy question. 16:52 Brent Dewar: I am happy to hear he bought a Solstice. Such a beautiful car. Tell him not to be concerned. He will be able to take his Solstice to any of the fine GM dealerships. We at Chevy would be happy to help out. Enjoy the car… 16:53 [Comment From Unni Unni : ] Was reading customer report eval on quinox: they say its now competative, when it will be class leading ( i am not taking GM saying class leading in economy ) I am asking all round 16:54 Annalisa Esposito-Bluhm: ***Five minutes remain - please submit your final questions!*** 16:55 Brent Dewar: As for Consumer reports, you might need to blog with them. It is one of many publications that provide evaluations, but they are not the only one. We just received yesterday 5 Star crash rating, great reviews from around the country, the top Safety pick. It is a great crossover, but the ultimate decision is for you to feel confident. If you are concerned, blog with some of the early owners….they are excited. 16:55 [Comment From Unni Unni : ] Why GM is not making aerodynamics as major player in normal auto design than just volt ( i read Volt got 7 miles range extra from aerodynamics) . Wondering if the same game was played on a malibu or equinox , it would have been 35-37 mpg 16:57 Brent Dewar: Not sure where you heard this. We are tackling aerodynamics on all our vehicles. We have an incredible wind tunnel and then combined with 6 speed transmissions, low rolling resistance tires etc. In fact it is a major contributor to fuel economy. We are on it… 16:57 [Comment From James L. James L. : ] I have a 2009 Chevy HHR 2LT. I like my car except for two things and one I know can be remedied. (1) My car did not come with the dome override switch on my interior lights or the dash. I can dim the intstrument panel and cut on and off the lights but when the doors are opened, I cannot override the lights and (2) there should be a shift indicator on the instrument cluster. Number one I know can be (and should be) remedied not a problem. I have been told by customer service at Chevy that so far there is nothing that they can do to put the feature that should have been on my car in the first place. 3-17 of the manual say that the feature should be on all of the HHRs. Number two should be an item to consider. When it’s dark, you can’t keep looking down at the floor shift to make sure that you’re actually in drive. I think a recall should be issued for both items especially number two since that can cause a wreck from taking your eyes from the road and focusing on the floor shifter. Thanks 16:59 Brent Dewar: Thanks for sending. Too much for me to type so quickly. Let me follow up directly with you and I will get our team to work with you. 16:59 Annalisa Esposito-Bluhm: We’ve got time for one more… 17:01 [Comment From Terry Terry : ] Is it true Brent , that Chevy is bringing back the Camaro Z28 in 2011 and will it have the same engine and drivetrain as the Cadillac CTS-V? 17:02 Brent Dewar: We have not officially decided to bring back the Camaro Z28….lots of excitement to do it….so stay tuned. 17:03 Brent Dewar: Thanks for all your questions…..sorry I could not get to them all….need to practice my speed typing. If you see value in this, let me know and we will do it again real soon. brent 17:03 Annalisa Esposito-Bluhm: Thanks again! Visit us on twitter: @chevrolet or facebook.com/chevrolet to continue the conversation… see you there! Chat 2009-10-07T22:00:46+00:00 /index.php/site/progress_reports/90_days_post_bankruptcy_a_different_gm_emerges_part_1/ /index.php/site/90_days_post_bankruptcy_a_different_gm_emerges_part_1/#When:16:26:59Z 90 Days Post Bankruptcy, A Different GM Emerges (Part 1) General Motors today outlined progress it has made toward achieving commitments in its business plan, including implementing a leaner structure, building stronger brands, and driving a company culture that puts the customer at the center of everything it does. Since launching the new company on July 10, GM has made demonstrable progress in positioning the company for success; putting in place a new global operating structure, a leaner and more streamlined executive leadership team, and a reconstituted Board of Directors.  Emerging is a new GM with a cleaner balance sheet, fewer employees, an improved cost structure, a stronger dealer network, and streamlined global operations.  Most importantly, the company has successfully launched new vehicles around the world that are performing especially well in their respective markets. “Over the past 90 days since we created the new GM, we’ve already launched a number of new, fuel-efficient, highly successful cars and crossovers; introduced a new marketing campaign that highlights our best-in-class fuel economy, quality, warranty and safety performance; sworn in a new Board of Directors; and overhauled our management,”  said GM President and CEO Fritz Henderson.  “We are taking aggressive actions and moving quickly to transform our culture into one that is truly customer focused,” Henderson said. Consumer reaction to GM’s newest vehicles is very positive.  In the U.S., newly launched vehicles, including the Chevrolet Equinox, Cadillac SRX, Buick LaCrosse, GMC Terrain and Chevrolet Camaro all exceeded sales expectations in September.  September year-over-year sales of the all-new Chevrolet Equinox are up 94 percent, and the all-new Cadillac SRX sales are up 105 percent compared with August.  Additional marketplace recognition came from the recent naming of three GM brand cars (Buick LaCrosse, Cadillac CTS Sport Wagon and Chevrolet Camaro) and two GM brand trucks (Cadillac SRX and Chevrolet Equinox) to the short list of nominees in the North American Car/Truck of the Year competition.  The winners in each category will be announced at the North American International Auto Show in January. To help spur demand, in early September, GM launched a new advertising campaign titled “May the Best Car Win,” which reinforces the company’s confidence in design excellence and award-winning vehicle quality.  Edmunds.com reports brand interest in GM vehicles is up approximately 11 percent (from 18.1 to 20 percent) since the campaign launched. In other world markets, the Daewoo Matiz Creative was launched in South Korea last month and has helped to double GM’s market share in the mini segment in that country within the first three weeks of sale. Demonstrating the strength of GM’s new global small car, since its introduction to the Australia market in late June, the all new Holden Cruze has become one of the country’s top 10 selling nameplates. The Chevrolet Agile is now launching in Brazil and Argentina, and initial receptivity by consumers and media is positive.  In Europe, the new Opel Astra, introduced at the Frankfurt Motor Show, is ramping up production.  The Astra is expected to perform well as a complement to the award-winning Insignia. Blogging 2009-10-07T16:26:59+00:00 /index.php/site/progress_reports/90_days_post_bankruptcy_a_different_gm_emerges_part_2/ /index.php/site/90_days_post_bankruptcy_a_different_gm_emerges_part_2/#When:16:26:27Z 90 Days Post Bankruptcy, A Different GM Emerges (Part 2) The Chevrolet Volt extended-range vehicle remains on track to begin production in late 2010.  To date, more than 80 pre-production Volts have been built and are being road-tested.  GM also recently announced a $43 million investment in Brownstown Township, Mich. to manufacture the required lithium-ion battery packs. GM’s preliminary global market share in the third quarter was 11.9 percent, up 0.3 percentage points from 11.6 percent share in the first half of the year, compared to 12.4 percent in 2008. The company’s U.S. market share was 19.5 percent in the third quarter, consistent with the first half of the year. U.S. market share in 2008 was 22.1 percent. Most recently, GM’s September share was 20.6 percent, one of the highest months in 2009, showing that the company’s strong new launch products are capturing consumer interest.  The four core brands accounted for more than 90 percent of GM’s September U.S. sales.  As of September 30, dealer inventory was 424,000 units with 81 days supply, down from 582,000 and 99 days supply at the end of the second quarter. Going forward, production will continue to be aligned tightly with demand.  GM is increasing fourth quarter North America production to help rebuild the supply of vehicles in high customer demand. GM has continued consolidating manufacturing operations while maintaining the flexibility to meet market demand.  Third quarter 2009 production was 533,000 vehicles, compared to a fourth quarter production forecast of approximately 655,000, or a 23 percent increase.  The company added approximately 60,000 units into the third and fourth quarter North America production schedules to meet growing consumer demand.  Shifts have been added at CAMI, which produces the Chevrolet Equinox and GMC Terrain, and the Lordstown Complex, which produces the Chevrolet Cobalt.  Additionally, third shifts will be added early next year at three plants to increase production of in-demand vehicles.  In the last 90 days, Pontiac Assembly and Wilmington Assembly both have ceased operation, as part of the previously announced plan to reduce operating plants in the U.S. By year-end 2009, GM will have reduced the number of operating plants in the U.S. to 41, down from 47 in 2008, excluding the component plants recently acquired from Delphi.  As previously announced, GM is consolidating U.S. dealers through wind-down agreements, including Pontiac and Saturn dealerships.  The company continues to work toward a more competitive dealer distribution structure, with approximately 5,800 dealers at the end of the third quarter, down from approximately 6,375 dealers at the end of 2008.  Even after the dealership consolidation is completed in 2010, GM will have more dealerships serving customers than any competitor in the U.S. In the U.S., GM reduced its workforce from approximately 29,700 salaried at the end of 2008 to approximately 24,300 salaried as of October 7, 2009, or 18.2 percent.  GM’s hourly employment has been reduced from approximately 62,000 people to 49,200 people in the same time period, or 21 percent.  Blogging 2009-10-07T16:26:27+00:00 /index.php/site/progress_reports/90_days_post_bankruptcy_a_different_gm_emerges_part_3/ /index.php/site/90_days_post_bankruptcy_a_different_gm_emerges_part_3/#When:16:23:49Z 90 Days Post Bankruptcy, A Different GM Emerges (Part 3) In the Asia Pacific region, General Motors India and Reva Electric Car Company entered into a collaboration agreement and have begun feasibility studies to jointly develop electric vehicles for the Indian market. The agreement will accelerate GM’s progress toward meeting future electric vehicle needs in markets around the world.  GM also recently announced the establishment of its China Science Lab in Shanghai.  This facility will conduct important research projects and is expected to contribute to worldwide technological innovation.  The Lab’s initial focus will be on research related to advanced propulsion technology.  The China Science Lab is GM’s eighth research facility. Also in China, GM China and China FAW Group recently created FAW-GM Light Duty Commercial Vehicle Co. Ltd. to produce and sell light-duty trucks and vans.  The 50-50 joint venture will also engage in research and development, exports and aftersales support.  In Brazil, GM do Brasil opened a new, expanded technical center in Sao Paulo.  The Center employs more than 2,000 engineers and designers to develop new vehicles.  It is the largest automotive technical center in Latin America. GM continues to work toward closing the sale of the Hummer and Saab brands. The company has made further progress on agreements and necessary regulatory approvals for the sale of Hummer to Sichuan Tengzhong Heavy Industrial Machinery Co. Ltd., and has reached agreement with Koenigsegg Group AB to purchase Saab. GM also is working to close the sales transaction of a majority stake in Opel/Vauxhall.  Opel/Vauxhall operations will be 55 percent owned by Magna International and Sberbank; 10 percent by employees; and the balance retained by GM.  As part of the resolution to the Delphi bankruptcy, GM recently acquired Delphi’s global steering business and four key U.S. sites.  In addition, the Pension Benefit Guaranty Corporation is assuming Delphi’s pensions covering 70,000 Delphi workers and retirees, while GM will provide benefits to a limited group of Delphi hourly employees and retirees. These agreements were finalized on October 6. GM will maintain an intense focus on business performance, improving cash flow and EBIT.  Additionally, the company will work to grow the revenue line through stabilization of market share in the U.S. and growth in important markets like China and India.  As a newly created entity, GM is continuing to implement “fresh-start” reporting, which encompasses the determination of the fair value of its assets and liabilities, by March 31, 2010.  The company is also continuing to prepare for an IPO as soon as practical. While significant progress has been made since the new company emerged, challenges still remain.  These include uncertainty in the rate of recovery of the U.S. economy and the auto industry, the company’s ability to continue rebuilding consumer purchase consideration and completing the remaining structuring actions.  Blogging 2009-10-07T16:23:49+00:00 /index.php/site/progress_reports/gm/ /index.php/site/gm/#When:02:00:56Z 8:00 Annalisa Esposito-Bluhm:  Hey everyone! Susan is just getting settled… we’ll begin soon! 8:03 Annalisa Esposito-Bluhm:  Get your questions in we’ll get started soon! 8:04 Annalisa Esposito-Bluhm:  ok Susan is ready to type 8:06 [Comment From TerrainForum.net ] How does the terrain compare to it’s biggest competitors in key areas? (cargo space, passenger room, mpg, pricing, etc)? 8:10 Susan Docherty:  Hello Terrain Forum, Terrain 32MPG on the Highway Sante Fe 24 MPG on the HighwayCRV 27 MPG on the Highway Ford Edge 24 MPG on the Highway Cargo room is similar to competitors however we are class leading when it comes to flexibility   - our second row with multi flex seating moves fore and aft 8 inches providing more cargo room or best in class leg room for 3 adults. Pricing - we start under $25K with a long list of standard features! 8:10 [Comment From Gary ] Susan, If you had to point to one home run feature of Terrain you are really proud of, what would it be 8:10 Susan Docherty:  Gary, the one home run win is a Standard Rear View Camera located inside the Rear View Mirror. 8:11 [Comment From Roger Roslowski (NJ) ] Does GM/GMC plan to have any special incentives on the Terrain (or other GMC vehicles) to offer current Pontiac and Saturn vehicle owners, now that those brands are no longer around? 8:12 Susan Docherty:  We are launching the Terrain $1000 conquest to encourage non GM, non GMC buyers into the family .... as well as $1000 Loyalty offer to encourage Saturn, Pontiac, Buick, etc… to come and buy Terrain. 8:12 [Comment From TerrainForum.net ] I’m getting a LOT of questions about the announced Acadia Denali as well. Can you give us ANY details on it? Different engine? New options not otherwise available? Pricing? Availability? 8:14 Susan Docherty:  Acadia Denali has been shared with our Dealers and some select journalists. All who have seen it feel it is a home run.  In true Denali fashion it has uplevel content as standard with unique exterior and interior design cues and treatment.  You’ll have to wait on pricing and availability, it will be revealed early next year.  8:14 Robert Herta:  Having tech difficulties. Here’s the next Q: Acadia’s & Terrain’s should have a factory installed thermostatically-controlled engine oil cooler – as an option at a minimum. Would like to see the most advanced BAS-plus system optional – (equivalent to BAS-2.0 to 2.5). Two-mode system made available later as soon as feasible. Take the existing LLT engine out to its full 4.0L capacity for about 320 hp (Acadia). Make the 3.6L LLT optional for the Terrain. Any chance of an (updated) 4.3L “XV8″ being made available for the Acadia Denali? (DI, 4 cyl idle & cruise, E85 capabilities, etc.) Most of us here would “gladly pay” for any, or all, of these items……Thank-you! 8:16 Susan Docherty:  Wow, this is a technical question. Please send us your email address so we can have some further dialogue on this.  8:16 [Comment From Alex Nunez, Autoblog ] The GMC Terrain appears to be the sort of extraneous, unnecessarily redundant product that helped get the old GM into trouble. Never mind competitors from competing brands—how is GM going to convince people to buy it over the essentially identical, yet more attractive (imo) and less costly Chevy Equinox? Frankly, that’s a very hard sell. 8:19 Susan Docherty:  Hi Alex.  You pose a great question.  What you may not be aware of is that the Chevy customer is quite different from the GMC buyer.  Different household income, different age, different education levels, etc….  Our new GMC Terrain buyer is looking for very bold styling and looking for power, performance and capability in a premium offering with lots of equipment made standard.  Terrain can offer this in spades.  Styling is subjective and our target loves the muscular stance and athletic build of Terrain.  8:19 [Comment From Jimmy B ] Will the driving dynamics differ from the Terrain’s stablemate..the Chevy Equinox. 8:21 Susan Docherty:  Hello Jimmy B, driving dynamics for these great products is identifical however where customers want differentiation especially in exterior styling and interior design, they differ significantly.  In fact the only elements that Equinox and Terrain share on the exterior are the front windshield and the roof panel.  8:21 [Comment From Roger Roslowski (NJ) ] I appreciate that the designers gave the GMC Terrain a more masculine look to its styling, especially when compared to its sibling - the Chevy Equinox. Will more GMCs follow suit and offer bolder styling? Also, are there any plans for unique versions of the Terrain in the near future (a’la Envoy XUV)? 8:23 Susan Docherty:  Roger, no plans for a unique Terrain that would be a la Envoy XUV, not Terrain’s role.  In terms of GMC’s styling what comes thundering through is tailored toughness, passionate craftsmanship along with muscular shapes and refined details such as chrome accents.  We always strive for balanced athletic stance with a commanding view of the road. 8:24 [Comment From Unni ] When a 2 mode Terrain with more a aero look ( example CX 7 ) will be available ? For me Terrain looks too boxy and has to push a lot air to move 8:26 Susan Docherty:  Unni, thanks for your thoughts.  Your comments are exactly why we have two offerings in the small SUV segment with Terrain and Equinox.  There are those who love Terrain and those who love Equinox.  This is a really good thing to have buyers tend toward one model vs. another.  No plans for a Hybrid Terrain at this time.  This vehicle gets an amazing 32 MPG on the highway with our 4 cylinder engine and does 4-5 miles better than our key competitors. 8:26 Susan Docherty:  Have you seen our new GMC Terrain TV ads for “May the best car win”? 8:27 Robert Herta:  Technical issues. Next Q: What’s next for the GMC brand? 8:29 Susan Docherty:  GMC is one of our strongest brands with a long heritage of building full size pickups and utilities.  In the past few years we have evolved this brand to include mid sized crossovers like the GMC Acadia, and now….. Terrain. 8:29 [Comment From TerrainForum.net ] Probably way too early to speculate, but assuming wide acceptance of the Terrain (ala Lambdas), can we expect a Denali version someday? 8:30 Susan Docherty:  Terrain Forum - sounds like all of you are Denali fans!  Terrific.  We need to launch the Acadia Denali first, then do our homework and see if it makes sense for Terrain.  Do you think it’s a good idea? 8:30 [Comment From Gary ] Given the GMC household demo you described above, which do you forecast as the volume leader….SLE or SLT? 8:32 Susan Docherty:  Hey Gary, SLT will comprise 50-60% of our volume.  Our top trim, SLT2 starts under $30K which our target will find a great value (includes sunroof, chrome appearance package, standard rear viewing camera, power liftgate, standard OnStar, plus an amazing 5 year/100K powertrain warranty). 8:32 [Comment From Roger Roslowski (NJ) ] I like the new ad, though some people may be confused that GMC is comparing the Terrain to the Mini as a competitor. I know that it’s not, but some people I know personally have made that corelation. 8:33 Susan Docherty:  Roger, good point on the mini, but it is supposed to be a bit of tongue and cheek from the standpoint that they both get 32MPG on the highway however when given a choice, people prefer to get both great fuel economy but also want to carry passengers and cargo! 8:33 [Comment From TerrainForum.net ] I noticed sales for the Terrain were ~1300 for September. Given the economic state, is this about what GM expects? Higher? Lower? 8:35 Susan Docherty:  Wow, this Terrain Forum is really on top of things!  This sales performance is on the low side driven by the fact that we only started production in August and are just ramping up and building inventory.  As more vehicles arrive @ Dealerships that number is going to grow for sure. 8:35 [Comment From Joe ] Is there any planning to make the Terrain for “GMC like”, more of an offroad vehicle. Is the Terrain going to replace the Envoy? 8:37 Susan Docherty:  Joe, first Terrain is offered in both FWD and AWD making it capable in a variety of terrains (no pun intended), and NO additional “4WD” capability (Hummer like stuff) is planned.  Terrain does replace Envoy as the entry level GMC utility.  8:37 [Comment From Cindy ] Susan, love the 32-mpg but is the 4-cylinder powerful enough for a vehicle this big? 8:39 Susan Docherty:  Cindy, our 4 cylinder is teamed up with a six speed transmission to ensure the engine does a beautiful job.  The horsepower is 182 which is equivilant to many 6 cylinders.  I have driven it and it is great.  Many journalists have driven it and could not tell the difference   .... they thought they were driving a 6 cylinder model.  Many have commented they’d prefer the 4 over the 6. 8:39 [Comment From Rob K ] Hi, I just have a quick question Susan.. what do you foresee as far as the future of the GMC Denali Line.. those are my favorite vehicles and I was just wondering how production is going and things like that? 8:41 [Comment From Roger Roslowski (NJ) ] Regarding the colors offered on the Terrain… while my personal favorite is the Merlot Jewel, why is there no dark green offered? There’s like 4 shades of “gray” available!! The Atlantic Blue appears to be a carryover from the Pontiac Torrent… why not a really nice, rich navy blue (which is more upscale in appearance over the Atlantic Blue)? 8:41 Susan Docherty:  Hi Rob.  Denali is the halo for the GMC brand.  In fact on some of our nameplates like Yukon and Yukon XL, it represents 45% of our business.  Denali will continue to evolve however we need to preserve it’s special nature of providing the “best of the best”.  8:44 Susan Docherty:  Roger, our color palette is 1.  Carbon Black Flash, 2. Gold Mist, 3. Cyber Gray, 4. Atlantic Blue, 5. Summit White, 6. Onyx Black, 7.  Mocha Steel (brownish), 8. Merlot Jewel, 9. Quicksilver.    A really great lineup of color.  We do a ton of research on color trends and “green” didn’t make our top 9!  I never get asked about color so I am so glad you gave me the opportunity to talk about this.  8:44 [Comment From Bruce from Caddyinfo ] Can you describe “Eco” mode? Do you think this will migrate to other GM vehicles as a maximum MPG mode? 8:45 Susan Docherty:  Bruce, Eco is a different transmission electronic shift callibration, it tries to get you into a higher gear sooner for better fuel economy.  Sounds like a great feature to me.  By the way it doesn’t sacrifice horsepower and when you step on it, it really goes.  8:45 [Comment From Dan S ] Will GMC offer any Hybrid Crossover vehicles in the near future? 8:48 Susan Docherty:  Dan, some of the web chatters on our site tonight may not be aware of the fact that GMC offers THREE, fullsize 2 mode Hybrids in the Sierra, Yukon and Yukon Denali.  GMC will definitely have Hybrid technology as a part of our offerings but nothing to announce tonight.  Stay tuned, sounds like you like Hybrids, we think the technology is pretty smart too! 8:48 [Comment From SierraGS ] Will the GMC brand be sold in export markets beyond the Middle East? 8:49 Susan Docherty:  Sierra GS, beyond the Middle East, it’s just US/Canada.  8:49 [Comment From TerrainForum.net ] Makes sense, Acadia had the exact same ramp up for the first few months. BTW, didn’t GM have a similar commercial pitting the Escalade Hybrid against the mini in MPG at one time? You guys sure like to pick on that poor mini 8:51 [Comment From TerrainForum.net ] Based on the rabid excitement over the Acadia Denali, I have to assume there’s a lot of potential buyers out there. HOw that will compare to the Terrain is still unknown. The Acadia (and pretty much all Lambdas were HUGE homeruns for GM. I’m hoping the same for the Thetas! 8:51 Susan Docherty:  Yes you are correct, we did have a   “bit of fun” with the Mini in some prior advertising.  We don’t intentionally pick on the Mini - we just want to make sure consumers know we have offerings “much bigger” that get the same gas mileage!  Sometimes you want your ads to exhibit a bit of fun and be irreverent! 8:52 Susan Docherty:  Thanks for all the Denali comments and votes of support! 8:52 [Comment From SierraGS ] Any chance of an extended version of the Terrain with 7-passenger seating similar to the Envoy XL and Yukon XL models of the past? 8:53 Susan Docherty:  Terrain is our 5 passenger entry, Acadia is our 7/8 passenger offering. 8:53 [Comment From Kevin S ] Are there plans for a more powerful engine such as the 3.6L SIDI V6 for the Terrain? 8:53 Susan Docherty:  Kevin, we’re excited about our current powertrain lineup with the 4 cylinder and our 3.0L V6.  We will always look to improve in the future but we think we’ve got what we need. 8:53 [Comment From ricardo ] is there any plan to put the 2mode hybrid engine in the Terrain? 8:54 Susan Docherty:  Ricardo - no plans for a Hybrid at this time!  We think customers will love our 32 MPG on the highway.  8:54 [Comment From TerrainForum.net ] Thanks for taking the time to answer our questions Susan! It shows a real commitment to your owners! 8:55 Robert Herta:  We have only 5 minutes left, so submit your last questions now. 8:55 Susan Docherty:  Terrain Forum - I have a lot of passion for interacting with customers . Thanks to you guys for joining me tonight - your questions were great! 8:55 [Comment From Roger Roslowski (NJ) ] Is GM/GMC considering the option of keeping the HUMMER brand and incorporating it with GMC? While the Denali line is great for those that are luxury-minded with their vehicle purchase, GM appears to be abandoning the four-wheel drive market. A Denali-like Hummer lineup could be the best thing to add to the GMC brand. The Hx concept is too great to lose!! 8:56 Susan Docherty:  No plans to keep the Hummer brand.  The new GM will focus all of our efforts on Chevrolet, Buick, GMC and Cadillac. 8:56 [Comment From TerrainForum.net ] BTW, I’m an Acadia early adopter (Jan 2007) and absolutely LOVE it! 8:57 Susan Docherty:  Hello Acadia early adopter, thank you for buying early!  Thrilled to hear you love your Acadia, it is one of my family’s favorites too! 8:57 [Comment From Rob K ] Also, are you guys doing any contests in the near future to win Denalis? 8:58 Susan Docherty:  Hello Rob, our first order of business is getting our great company back on track.  We need to do this by launching great cars, trucks and crossovers that customers can’t wait to get their hands on.  No plans for giving them away in contests….. 8:58 [Comment From Gary ] Susan, big time props to you for not only doing two chats this week, but offering this evening opportunity, especially when you are trying to balance a heavy schedule and still maintain a semblance of a personal life. 8:59 Susan Docherty:  Gary - I enjoy doing these and I’m really happy that all of you joined me.  It’s important that we connect with consumers at a time that is convenient for them.  8:59 [Comment From Roger Roslowski (NJ) ] Terrain-like styling for a new compact or mid-size pickup truck (to replace the Canyon) would be a nice addition to the GMC lineup. 9:00 Susan Docherty:  Roger, I do a lot of chatting and haven’t had this question posed before.  Interesting idea, thanks for suggesting.  To be honest we haven’t discussed.  9:00 [Comment From SierraGS ] Will you have any ride and drive events for new GMC models in the future? 9:01 Susan Docherty:  Sierra GS, the best place to do a ride and drive is to head to your nearest GMC Dealer.  Please take a test drive and then let us know what you think.  9:01 [Comment From Roger Roslowski (NJ) ] Suggestion: with the Terrain’s eventual MCE, please consider getting rid of the “minivan-esque” taillights. That’s the only part of the Terrain I’m not satisfied with. 9:02 Susan Docherty:  Roger, you don’t like our taillights?  In focus groups this was a “win” ....including the GMC integrated logo - did you see that? It’s pretty cool! 9:02 [Comment From Kevin S ] Are there plans to bring a car based pickup a la Holden Ute to the GMC lineup soon? Would be a great alternative for people who don’t need larger trucks. 9:03 [Comment From Rob K ] susan one more question.. being that i like the DENALI line so much, I’m only going to be 18 in december.. do you think I will have time to buy a denali in a few years? 9:03 Susan Docherty:  Kevin, no plans to bring the car based pickup from Holden.  9:04 Susan Docherty:  Denali is a keeper!  You can be assured we’ll have one ready for you, when you’re ready to buy! 9:06 Susan Docherty:  This was the most fun I have had on a Thursday night in forever.  Thanks for all your great questions, I hope all of you get a chance to test drive our new Terrain - we think you’ll find it’s a true GMC, through and through. 9:06 Robert Herta:  Thanks much for your questions and participation tonight. You can continue the discussion on Twitter @rherta, @daynahart, @susanedocherty, @gmblogs and on facebook.com/gmc. Chat 2009-10-02T02:00:56+00:00 /index.php/site/progress_reports/mainstreaming_rd_for_electrification/ /index.php/site/mainstreaming_rd_for_electrification/#When:19:00:40Z 1:01 Alan Taub:  Good afternoon everyone. Alan Taub here to answer your questions. 1:02 [Comment From engineer ] What is the future of fuel cells within the new GM ” do we have enough funds to run it/ 1:04 Alan Taub:  Fuel cells are still an important activity for General Motors. And part of the solution to diversifying the energy source for vehicles. We remain committed to developing the technology. As we approach early commercialization, the costs of development are increasing and we are exploring alternatives for leveraging the GM investment dollars. 1:05 [Comment From Researcher ] How do you envision the global R&D organizations work together? How will “who does what” be determined? 1:06 Alan Taub:  With the opening of the China science laboratory last week, we now have eight labs located around the world. Working with my leadership team, we select the competencies to be developed at each site. Cross functional teams then work together globally to execute the work. The competency selection for each site is based on availability of talent. 1:07 [Comment From Staff Researcher ] Why do you believe globalization of GM’s R&D activities is necessary? 1:09 Alan Taub:  Innovation and breakthrough research are enabled by diversity - diversity of education, the working environment and the local marketplace. We have been successful at having researchers located in different sites globally and bringing their ideas together so the team has more perspectives for new ideas. 1:10 [Comment From Paul Guinnessy ] The easiest way to improve fuel efficiency is to cut down on weight. The NYTimes had a piece on how 60% of the weight of a car is due to steel, and how new types of steel are going into cars to provide safety and lightness. What is GM doing in this area, do you do the basic R&D yourself or do you rely on your partners? 1:12 Alan Taub:  In the past 15 years, we have dramatically changed the material mix on vehicles. For example, an increasing useage of high-strength steels to the point where in the next 10 years, we will see very little low-carbon steel on General Motors’ vehicle bodies. Also increasing useage of aluminum and magnesium. This is accomplished by collaborations of GM and supplier engineers as well as precompetitive research with Ford and Chrysler in USCAR. 1:13 [Comment From Jane ] Battery technology seems to have significant limitations. Are we looking at ultra-capacitors as well? 1:13 Alan Taub:  Yes, we are looking at batteries, fuel cells and ultracapacitors as energy storage devices. We see a role for each. 1:15 [Comment From johnathan wills ] Will you use the plug in tech from the “vue-ick” in any other small SUVs in the future? 1:15 Alan Taub:  All we said so far is that the technology will go into another GM product. Stay tuned. 1:16 [Comment From Ron DuPre ] To succeed, GM needs world class scientists. After bankruptcy, how does it propose to attract and retain them in “beautiful” metro Detroit? 1:17 Alan Taub:  We have been successful at attracting the best and the brightest from around the world to the various GM global laboratories. People are intrigued by the combination of deep technical assignments on products that make a difference to consumers everywhere. 1:17 [Comment From csmcars ] We’ve seen impressive demos on Vehicle to Vehicle communications technology from GM. What are the remaining obstacles to introducing this technology into the marketplace? 1:19 Alan Taub:  We are continuing “harden” the technology in order to enable commercialization. Because this is a safety-related technology, it must be robust. It also requires standards for all OEMs since the vehicle parc needs to interact. There is progress being made on all fronts. 1:19 [Comment From T. Hanson ] What do you see as the biggest challange in transitioning to wide-spread ev use? 1:20 Alan Taub:  Two things. Getting the cost down and the supply base ready. 1:20 [Comment From Justin Loyear ] Are GM cars going to eventually have something similar to microsoft sync technology? 1:22 Alan Taub:  OnStar technology leads the industry in connecting the vehicle to the world. We on the 9th generation corporate telematics module in 13 years. In addition, our infotainment system has similar features to Ford’s product. Have you sat in the new Camaro? 1:23 [Comment From favorite? ] what is your personal favorite research topic at the moment? 1:24 Alan Taub:  Clearly, it is the electrification of the vehicle. Batteries, motors, hydrogen fuel cells are dominating the research portfolio. At the same time, the connected vehicle (e.g. navigation, OnStar, infotainment) is probably the most fun because we get to implement it at consumer electronics speed. 1:25 [Comment From Guest ] Do you envision GM R&D researchers doing fundamental researchers? Or do you see the researchers act as project managers, and the universities act as the actual researchers? 1:26 Alan Taub:  The answer is both. Inside GM, we have the world’s best individual contributors performing leading edge research on critical automotive applications. They do their work inside our walls while collaborating with the best professors and engineers in universities and national labs. 1:28 [Comment From Megan Connor Murphy ] Can you speak to GM’s R&D center in Honeoye Falls, N.Y., the role its played so far, and the type of role it might play moving forward? 1:30 Alan Taub:  Honeoye Falls is the site of one of our eight global laboratories. It is our main site for fuel cell stack reseach and more recently battery system research. It will continue to be an important element of our research infrastructure. 1:31 [Comment From Frank Markus ] How’s that shape-changing NiTinol material coming along. Any production plans on the horizon? 1:32 Alan Taub:  Hi Frank, good to hear from you. Our first application is being deployed as we speak. It is expected to be highlighted in the vehicle chosen. I just can’t tell you at this time what that vehicle is. Also worth noting, it is not one of the applications you saw a couple of years ago. That enough of a tease for you? 1:33 [Comment From student likes math&sci ] I wonder what makes fuel cells expensive. I went thru the math and it seems very affordable for a new technology. If a fuel cell car has 100 grams of platinum “$3000-4000” and the rest is not that much expensive, why can not GM make a fuel cell car that is $40000 and down the road they can make it cheaper when people come to see the benifits 1:34 Alan Taub:  There are many elements that contribute to the cost of vehicle components. Raw material is only one aspect. On the fuel cell stack, our next-gen technology dramatically reduces the platinum loading, competitive with that on after-treatment for internal combustion engines. 1:34 [Comment From Guest ] What is the research focus of science lab in China 1:37 Alan Taub:  Glad you asked. I am just back from Shanghai and the jet lag is almost gone. The initial areas of attention are improving the efficiency of internal combustion engines, lightweight materials and the joining technology for those materials, emerging market safety, consumer research methodologies and batteries. 1:38 [Comment From David ] How far into the future do think it will be before we see automated cars driving on the expressway? Thanks 1:39 Alan Taub:  I’m on the record for promising limited autonomy driving on highways by 2015. This is enabled by a combination of lane-keeping and stop-and-go adaptive cruise control. 1:39 [Comment From Frank Markus ] That’s great news about NiTinol. Might it be on the same car as that electromagnetic suspension I’m so keen to have a test drive of? 1:40 Alan Taub:  Nice try, Frank. Not going there. Sorry. 1:41 [Comment From Guest ] How does GM R&D foster a culture of innovation and creativity while simultaneously having researchers be accountable for their work and in tune with the overall cost of their projects? 1:43 Alan Taub:  Welcome to the challenge of leading an industrial research laboratory. We pull on our researchers to solve the tough problems facing the industry while adding to the world’s scientific knowledge base. We lead the industry in patents—we filed more than 600 within R&D alone last year—and lead in technology implementation in the product. 1:44 [Comment From future ] Alan, what’s the absolute coolest thing you’ve done research on that we’ll never see in production because the costs are just too high? 1:48 Alan Taub:  In general, innovation in the auto industry is about getting high volume and reducing cost of new technologies. The fun part about this job is that the coolest items are the ones that really attract our attention and those are the ones we work to make happen. In the pipeline today are vehicles that won’t crash and eventually will drive themselves, the next generation electric vehicles and fully flexible manufacturing equipment. 1:49 [Comment From Jane ] What is ‘mainstreaming R&D’ and is there a way for people in other functions to contribute ideas? 1:51 Alan Taub:  R&D is now fully integrated into Product Development at GM. That is allowing us to get more streamlined in our technology development and implementation activities. We are always looking for good ideas from both inside and outside the company. Feel free to contact any of our group managers, lab directors or me if you don’t know who else to email. 1:52 [Comment From Bala ] I have seen GM always say the right thing. I have never seen GM demonstrate its capability to catch up to the real automotive world. I have also seen R&D in frontline of chopping block. Do you plan to change any? 1:54 Alan Taub:  GM has been one of the technology leaders in the industry and we are committed to maintaining that leadership position. As the company worked its way though its financial difficulties, the advanced technology community was forced to share some of the burden of downsizing. The team is still positioned to drive our technology roadmaps enabled by a simpler brand portfolio and more streamlined decision making. 1:55 [Comment From John ] Developing step out technology requires development of step out materials (electrode materials for batteries, catalysts for fuel cells). How do you draw the line between what GM can develop and what must be developed by others to make a particular technology successful. Basically how deep into the fundamental materials does GM want to go? 1:58 Alan Taub:  The make-buy decision is different for every technology. For example, stamping of metals for the key components of the vehicle is a core technology within GM. The plastic parts are generally purchased from suppliers. The recent decision to vertically integrated into battery pack manufacturing does not mean we would be manufacturing our own battery cells. However, we are working internally on next-generation cell technology in collaboration with various suppliers. 1:58 Alan Taub:  I’ve got time for one more. 1:59 [Comment From Bala ] Who do you think will win out in the end, a hybrid like Prius or an electric car like Volt? Why? 2:02 Alan Taub:  The world needs a combination of solutions to enable energy diversity and green personal mobility. Our two-mode hybrid allows our large SUVs to get the city mileage of a midsize sedan. The Volt is a breakthrough, alleviating range anxiety for battery-electric vehicles. Our philosophy is that the answer is “and” not “or.” 2:03 Alan Taub:  Thanks everyone for the great interest today. Sorry I could not get to more of your questions. We’ll do this again soon. Have a great day! Chat 2009-09-29T19:00:40+00:00 /index.php/site/progress_reports/gmc_terrain/ /index.php/site/gmc_terrain/#When:19:00:37Z 12:58 Annalisa Esposito-Bluhm:  Greetings! Susan is on her way! Thanks for joining us! 1:00 Annalisa Esposito-Bluhm:  Susan just arrived - She’s putting her stuff down and getting to the keyboard… thanks for the questions so far, keep them coming! 1:04 [Comment From James Allman ] What platform is the Terrain built on?  Susan Docherty:  Hi James, thanks for your question.  Terrain is built off of a global compact/small SUV.  1:05 [Comment From garry florea ] I tried to have a brochure mailed to my daughter from the web…the Terrain is not an option to choose! Susan Docherty:  Garry, you can downloadd a consumer fact sheet from GMC.com.  Brochures are available at GMC Dealers right now and you’ll be able to download from the web in the mid October timeframe. 1:07 Susan Docherty:  Garry, thanks for your daughter’s email address, we’ll get a brochure out right away.  We’ll also send incentive information to that address as well.  1:07 [Comment From Jim from Chicago ] Hi Susan. Saw the Terrain spots on Fox during the Bears game. Very impressive. Susan Docherty:  Hey Jim from Chicago - thanks for your comments on the Terrain ads, we think they’ll play well in the market. 1:08 [Comment From jay ] Why should someone buy a GMC instead of a Chevy? Susan Docherty:  Jay, our GMC target customers expect, power, strength and capability but at the same time want bold styling.  Terrain delivers this in spades.  GMC customers also want higher levels of content which we packaged right in .... things like a standard rear viewing camera! 1:10 [Comment From Victoria Martinez ] When will the Terrain be available for purchase from the dealers? Susan Docherty:  Hello Victoria, the Terrain is available at GMC Dealers right now although we are just ramping up and sales are pretty brisk so don’t be surprised if your local dealer is a bit short at this time.  Availability will improve as we move into October. 1:11 [Comment From Cosmin ] What is the expected pricing structure for the Terrain? Susan Docherty:  Terrains start @ an MSRP of $25,995 including Destination Freight Charges. We have four trim levels, FWD and AWD,  a loaded Terrain SLT2 starts @ $29,995 including Freight.  For more pricing details you can go to GMC.com and build your own. 1:13 [Comment From G Rob ] Has a customer passed up the $500 and taken the “guarantee” on the Terrain? Susan Docherty:  All Chevrolet, Buick, GMC and Cadillac models are available for the 60 Day Guarantee.  We launched this activity to encourage people to give our four brands consideration. If a consumer is not interested in the 60 day guarantee, they can opt for a $500 credit.  1:14 [Comment From Gloriua ] Just came home from buying a Terrain Susan Docherty:  Gloria, congrats on your new purchase of a 2010 Terrain.  Any fun facts you want to share with us? 1:15 [Comment From Roger Roslowski ] Will the Terrain design/styling influence any other GMC products soon? Susan Docherty:  The bold styling with muscular stance is definitely a key dna element to what makes a GMC a GMC.  Stay tuned on how Terrain’s styling influences the rest of our lineup. 1:16 [Comment From Lou Bilancio ] Hello Susan, and thank you for taking the time to answer questions today. I have two burning questions: 1. Why isn’t the Terrain available with duel-zone climate control and power adjustable pedals? These are two very important features to me, especially when I’m looking at a $30,000 vehicle! Question 2. Speaking of feature upgrades, will the Terrain be available in a Denali trim? This option excites me, especially if it comes with a more powerful engine and more luxery trim/features. Thanks! Susan Docherty:  Lou, you have some great questions here.  First, Terrain includes tilt and telescoping steering wheel so that adjustible pedals are not required, the consumer can get the perfect fit with the steering wheel.  Our single zone system is terrific for this size of vehicle.  Thanks for the suggestion.  In terms of Denali trim for the Terrain, something to consider, however we have packed Terrain with lots of standard features and equipment that would appeal to a Denali buyer 1:19 [Comment From Roger Roslowski ] For those living in the Northeastern part of the country, AWD is usually a ‘must have’ option. But for those not needing it as much, how is the FWD Terrain set-up for those snowy/rainy days? Susan Docherty:  Roger, FWD with stabilitrak, ABS traction control as standard equipment makes our FWD system very capable for those snowy/rainy days.  But importantly we offer AWD across all 4 trim levels for those who really need it. 1:20 [Comment From Roger ] The new GMC Terrain is just awesome. Any plans for a Denali model using the 3.6L V6? Susan Docherty:  Roger, no current plans for a Denali version but your powertrain suggestion is a good one.   1:21 [Comment From Jim from Chicago ] I stopped by a few dealers and could not find a Terrain in either Cyber Gray Mettalic or Atlantic Blue Metallic. Will these colors arrive mid-year. Susan Docherty:  Jim from Chicago, we are building all colors but because demand is high, not all Dealers will have the full color palette right now.  Thanks for your patience.  1:22 [Comment From Ernie ] Hi Susan, I work at a Chevy dealer but I stopped by the local GMC dealer and saw the new Terrain. Susan Docherty:  Ernie, did you like the Terrain?  Are you going to order one? 1:22 [Comment From Joseph ] To the average person like me that keeps up with car though Car and Driver and Motor Trend, how do u feel that your message is being delivered that the GMC is that much different from the CHEVY when u can get most of everything the GMC has as an opt on the CHEVY and that the engine and transmission are the same along with the chaise other than the Bold style of GMC Susan Docherty:  Joseph,  the GMC customer is very different from the Chevrolet customer.  The GMC customer demands high levels of premium content, simplified packaging and very bold styling.  In terms of differentiation, the only two things shared between Equinox and Terrain on the exterior are the front windshield and the roof sheet metal.  1:24 [Comment From Rich ] are there planned incentives (i.e. financing) in the coming months for Terrain? Susan Docherty:  Rich, we launched the Terrain with a $1000 private loyalty offer to keep our loyal GMC customers in the family and we also launched a $1000 conquest offer to attract new customers driving the competition to come over to GMC and buy our Terrain.  1:26 [Comment From Rich ] Hi Susan, I am ready to order a new Terrain. What is the anticipated build time on new orders? I’ve heard there is quite a backlog… Susan Docherty:  Rich, happy to hear you’ll be placing an order for a Terrain.  Anticipated build time is difficult to predict because it will depend on what the Dealer receives in allocation but your Dealer is best equipped to answer this question.  1:27 [Comment From Ernie ] I am not planning on ordering a Terrain but I am a huge GM fan. I am happy the Terrain has significant differences. I am a Chevy salesman so I will probably go with the Camaro or Malibu for my next car. 1:28 [Comment From G Rob ] Susan - Don’t let the Chevy comments get to you. I will only buy American, but would never consider a Chevy. At the same time think the Ruby Red letters of GMC are truly Professional Grade. And at the top of my shopping list. Susan Docherty:  G Rob, your comments reflect what we hear regularly from our GMC focus groups.  There are customers out there who just want a more premium offering.  Thanks for sharing your thoughts.  1:28 [Comment From Roger Roslowski ] Thank you for hosting this webchat today Susan. I have been a long-time GMC fan and owner and am looking to get back into a new GMC soon. While my dream vehicle is a Sierra Denali (yes, really!), the GMC Terrain fits the bill perfectly and is something I should be able to afford. I can’t wait until the time comes for me to visit my local GMC dealership and get my Terrain. I’m glad that the “new” General Motors has seen the value in GMC Trucks and kept this division/brand in its new portfolio. Susan Docherty:  Roger, GMC is a key brand for General Motors and in fact it is one of our strongest brands from a brand health standpoint.  Thank you for being of a fan of GMC. 1:29 [Comment From Rory McClintock ] Will Terrain ever be available with a manual transmission and a factory-mounted snow removal blade option? Susan Docherty:  Rory, sorry we won’t be doing a manual transmission or a factory mounted snow removal blade option. 1:30 [Comment From Guest ] I have not yet received my vehicle yet. I’m a soldier stationed overseas. I have to have the vehicle delivered to Lexington, Ky. and then shipped to Bamberg Germany. Susan Docherty:  Hello Guest, thank you for your Terrain order but more importantly, thank you for your service to this country.  1:32 Susan Docherty:  How do all of you feel about our 32MPG highway fuel economy rating? 1:33 [Comment From Victoria Martinez ] I think the 32MPG rating is excellent for an SUV. I’m very happy about that. 1:34 [Comment From Roger Roslowski ] Re: 32 MPG fuel rating… it’s great for those wanting a 4 cylinder engine, but for those wanting the power of a V6 make sure that the fuel effiency developments are continuing. Susan Docherty:  Roger, even our V6 gets 25MPG on the highway - and that delivers 264 horsepower! 1:35 Annalisa Esposito-Bluhm:  Tech difficulties here’s our next q: Hi Susan, With GM’s recent decision to nix production of the ‘Vue-ick’, is the company currently considering a Terrain/Equinox-based replacement? Susan Docherty:  Michael, we are not considering building a “Buick” version of the Terrain/Equinox.  1:36 [Comment From Guest ] What is the MPG of Terrain’s competitors? Does it beat them? Susan Docherty:  Guest, CRV = 27 highway RAV4 = 28 highway Sante Fe = 24 highway Rogue = 27 highway TERRAIN = 32 HIGHWAY!!!!! 1:37 [Comment From Ted GM Lordstown ] whats towing capacity Susan Docherty:  Ted, we have a 3500 lbs on the V6 for towing capacity and the 4 cylinder delivers 1500 lbs. 1:38 [Comment From Joseph ] OK I am a young professional and i am considering the 3 different choices on this platform the Cadillac and gmc tell me why i should go with the GMC over the Cadillac even though i love the MPG the GMC gets with the 4 banger, and chance it may come the the turbo4 from the colbalt ss Susan Docherty:  Joseph, both are terrific vehicles, although they have different features and pricing.  If you have a young family you’ll be surprised by Terrain’s multi-flex seating which moves the second row fore and aft 8 inches, plus an electronic child safety lock button in the center console, and standard rear viewing camera which every parent loves! 1:40 [Comment From Jake ] Susan - how does the rear seat entertainment system work? I can’t find any details about it online. Susan Docherty:  Jake, the dual seat back Rear Entertainment system is highlighted on our GMC.com website.  It has a great feature with separate screens so each child (person) can have their own entertainment.  One screen can feature a DVD movie and another screen can allow for a gameboy, a Wii system, etc…  plus we’ve got wireless headphones and a remote control.  Drivers will love the fact that their rear view mirror is not obstructed. 1:42 [Comment From Guest ] How does city mpg stack up? Susan Docherty:  Guest, Terrain = 22mpg city with 4 cylinder Terrain   = 17 mpg city with the 6 cylinder 1:43 [Comment From Jim from Chicago ] Susan, Any plans for a diesel version using the Detroit Diesel 2.9L? Susan Docherty:  Jim, you’ve got some great questions today.  No plans for a diesel version at this time. 1:44 [Comment From Mark ] Any crash impact ratings out yet on the Terrain? Susan Docherty:  Mark, we have a top safety pick rating from the IIHS and we are awaiting official impact ratings. 1:45 [Comment From Gary ] Any plans to directly market to people who bought Envoys in the past? Susan Docherty:  Gary, yes we do plan to market to our existing Envoy owners, we think the Terrain will be a great next vehicle for them. 1:46 [Comment From Mike ] Miss Docherty.Is the Terrain a Flex Fuel vehicle? Susan Docherty:  Mike, today’s Terrain is not a flex fuel vehicle, do you think that would be a good idea? 1:48 [Comment From Mike from Connecticut ] what vehicals was the terrain ment to compete with? Susan Docherty:  Hi Mike, Terrain will compete with Sante Fe, CRV, RAV4, Ford Edge, and Nissan Murano. 1:49 [Comment From Roger Roslowski ] Is any thought be given to the idea of extending the basic bumper-to-bumper coverage, from 36 months/36,000 miles to 48 months/50,000 miles since GMC is considered a premium brand? The 5 year/100k powertrain is great to have, but more coverage in the other areas would be great too. Susan Docherty:  Hi Roger, at this time we have no plans to change the basic bumper to bumper 3 year, 36K mile warranty with the 5year/100K powertrain coverage.  Our coverage is unmatched especially when you consider OnStar.  We have included this information in our latest advertising called “May the Best Car Win” 1:51 [Comment From Sheth ] When will see longer ads for the Terrain showing more features? I have seen the 2 15 second spots. Susan Docherty:  Sheth, thanks for the question.  Yes, we have 2 - 15 second spots on air right now which can be viewed @ facebook.com/gmc, However we will launch new creative on October 10th which will be featured based ads that are 30 second spots. 1:52 [Comment From Jeremy ] Why would Envoy owners want to downsize to a Terrain? Susan Docherty:  Jeremy, we wouldn’t call it downsizing, we’d call it upsizing in terms of fuel economy, features (like standard rear viewing camera), USB port, and the programable power lift gate, and multi flex seating, plus 32MPG highway rated….. all features that Envoy never offered. 1:55 [Comment From Joseph ] How much cannibalization is expected from the Equinox and Cadillac SRX? Susan Docherty:  Joseph, the utility segment is slow large and is also expected to grow, these three entries, Equinox, Terrain and SRX will each attract different customers based the styling, content offering and brand differentiation.  Attacking this important segment with multiple offerings is key. 1:56 Annalisa Esposito-Bluhm:  The questions are awesome so far - we’ve got 5 minutes left…please get in your final questions! 1:56 [Comment From Guest ] does the Terrain have a 3rd row seat option? Susan Docherty:  Guest, Terrain is a 5 passenger vehicle but for those seeking   7/8 passenger comfort, GMC ACADIA is the answer. 1:58 [Comment From G Rob ] Interesting that you don’t consider Jeep Grand Cherokee a competitor. Susan Docherty:  G Rob, we’re sure we’ll attract some customers from Jeep Cherokee that are looking for a better fuel economy story not to mention a lower starting price point. 1:59 [Comment From Roger Roslowski ] As a previous ‘05 Envoy owner, I’m excited for the prospect of owning a Terrain in the very near future. While the Envoy was great, it was too close in size to the regular Yukon and didn’t offer the features Susan noted. Not everyone needs a large crossover/SUV. I think the Terrain will be perfect for most people & families today. Susan Docherty:  Roger, we couldn’t agree with you more and we hope that others feel the same. Thanks to all of you who joined us today - your questions were great.  I always learn new things when we talk to consumers.   2:00 Annalisa Esposito-Bluhm:  Don’t forget to join us on facebook.com/gmc and on twitter - @susanedocherty, @daynahart and @gmblogs! Poll Questions (Results as of 9/28/09) POLL: As a consumer, what is most important to you in a compact SUV MPG ( 40% ) Style ( 36% ) Storage ( 21% ) Safety ( 0% ) Towing ( 4% ) Poll: Do you currently own a GMC Product? Yes ( 33% ) No ( 55% ) Considering ( 13% ) Poll: Would you also be interested in joining us 10/1 at 8:00 PM for another GMC Terrain chat? Sure ( 46% ) No, Thanks ( 54% ) Chat 2009-09-28T19:00:37+00:00 /index.php/site/progress_reports/communicating_change/ /index.php/site/communicating_change/#When:20:00:56Z 13:59 Chris Preuss:  Good afternoon! Glad to get a moment to chat today…let ‘er rip! Also, hope we have some of our student guests out there to weigh in….let’s go! 14:01 Chris Preuss:  Don’t all jump at once 14:02 [Comment From Joe Bobbey ] Good afternoon. Can you start with your role at GM? 14:03 Chris Preuss:  Sure…I lead all the internal and external communications activities for GM and its brands around the world.  We’re tightly integrated with Marketing to help create an image of strong brands, engaged employees and overall reputation. 14:03 [Comment From Jack Harned ] Chairman’s ads have been widely viewed… Can we expect him to speak for the company more often on more issues? 14:04 Chris Preuss:  The strategy was to have Ed simply launch the campaign.  But to be honest, they’ve gone over better than we ever expected…people like Ed’s role of being outside accountability.  No specific plans now, but I would suspect you’ll see more of the Chairman. 14:04 [Comment From Bart ] what are the biggest challenges facing GM right now from a communications perspective? 14:06 Chris Preuss:  There are many…and we’ve been through much.  First move is to change the conversation from the GM past and re-focus the discussion on our products and brands externally.  Internally, we’ve got a signficant challenge with energizing and picking up the mood and culture of the employees.  Over past few weeks, we’ve seen progress on both. 14:06 [Comment From Brian ] Do you have plans for more web-based interaction opportunities with consumers besides chat applications on GM websites? 14:07 Chris Preuss:  There’s a big effort underway to streamline and simplify our online entry points into the company.  We’ve had a good success with our “Ask Fritz” portal and continue to use the blogs and social outlets as a strategic tool…stay tuned! 14:07 [Comment From Guest ] Do you have a strategy to make social media more prominent for the brands and not just GM? 14:08 Chris Preuss:  That would be our primary focus right now.  The feeling is we don’t need to advance the ball on “GM”...GM will be relevant again when we’ve had success in our results and we’ve paid back the taxpayers…beyond that, it’s all about the brands. 14:08 [Comment From Sheth ] do you think you would ever use employees in ads like you did when the “employee discount for everyone” incentive program launched? I thought that was a good idea because it showed the diversity of GM’s workforce. People seem to think no one working for GM is from outside Detroit. 14:09 Chris Preuss:  Sure, that’s a real possibility…we have a new blog called the “Faces of GM” that feature employees and their stoires.  We have a great workforce and they’re a huge communications opportunity. Good question. 14:10 [Comment From Mike Isopi ] Having spent the past several years in Europe, what tactics and strategies worked well in Europe for you/GM and do you plan to use some of those here? 14:11 Chris Preuss:  Great question…it was much different than I expected.  The European use of social media and blogs seems to be behind the US at this point, but it’s changing.  We ended up using our GME blog to help control and impact the huge media coverage of the Opel sale, where the emotional elements of the story were getting out of control.  In fact, the blog became the primary outlet for our communications. So some the same, but I think thinks are more advanced over here…. 14:12 [Comment From Bentoboxx ] I really like the way GM did Tweetups via twitter to get people to experience Camaro. Will you do more with other models??? I feel People will see GM as an automotive choice if you get them to experience the vehicles 14:12 Chris Preuss:  Thanks! You bet we’ll be doing more…LaCrosse in Phoenix just today.  Also expect tweetups with our “May the Best Car Win” challenges. 14:13 [Comment From Nick Saporito ] Hi Chris, I have a Communications question for you. GM has an increasingly large social media presence, but what is your plan on connecting with the GM enthusiast base? While they’re loyal, they are often the most critical and big at engaging word-of-mouth for the company. 14:13 Chris Preuss:  It’s a great point…and we have a huge base to draw on.  This is one that will come under our brand directors and will be a big part of our outreach over time.  The Camaro activities have been a good case in point over the past few months… 14:14 [Comment From Sarah ] How does GM plan to build life long relationships with young consumers? 14:15 Chris Preuss:  To me, this is the game. We’ve pretty much lost a generation of buyers in the Baby Boomers..and we’re going to need to pull out all the stops just to keep the share we have.  The 18-30-year-olds are the key to our future.  When you look at opportunities such as the Chevy Volt, you’ll see us increasingly targeting youth through that program…among many others.  I think we have a much cleaner sheet to work with there….more reasons we need to expand our Social media programs. 14:16 [Comment From Steve Bluhm - GMTruckClub ] It’s clear that GM has adopted a social media messaging model, can you describe how this is working, how well the fastlane blogs help the communications effort and other effors like twitter, facebook, etc.? 14:17 Chris Preuss:  We’ve been building our portfolio of websites and blogs as our primary way to communicate and manage messages.  The new “Lab” website is an example of how we’ve been expanding with more direct to consumer interface.  Expect more…I would also point out that we’re doing a lot of work to merge our consumer marketing web activity with what we do in Communications as well. 14:18 [Comment From Sheth ] will you incorporate video from your events (like Lacrosse test drives) on the vehicle sites? I know Buick has some testimonials from owners on its site but they are hard to find and little has been added recently. I’m a believer in testimonials from average people who are impressed with the products. 14:18 Chris Preuss:  Video is king…we aren’t doing as much as we should.  We’ve been using the Facebook fanpage as an outlet…but we’re not there yet. 14:18 [Comment From Tim ] You guys have a great social media presence with your various blogs, facebook fan pages, twitter,etc. In fact, its hard to keep up. Any change you’ll create a “hub” for all of these communication channels? 14:19 Chris Preuss:  This is an on-going discussion and we’re going to work to group things more logically.  It’s the big challenge of the social media space right now…there’s a lot of message and it’s expanding by the second.  14:19 [Comment From Gayle Joseph ] Hi Chris - Speaking of social/digital media, how are you demonstrating the value of this communications vehicle internally with your executives. Specifically, how are you measuring it against corporate goals? 14:21 Chris Preuss:  All of our top executives are engaged in social media and webchat activities on a regular basis.  The challenge is that once you’re “in” you have to follow through…time is an issue.  But overall, we’ve gotten huge support from leadership.  As for measuring it against goals, we’ve got a number of research tools that we’re using ... but I would say that’s still got some more development to go…. 14:21 [Comment From SYR Student ] Any advice for aspiring PR professionals? 14:23 Chris Preuss:  I’m sitting next to a former SYR student…so you have great hope!  I would say get as much experience as early as you can…it’s very competitive out there.  Stay up to speed on everything…work it hard…you’ll breakthrough.  The best news is our field is expanding and companies are needing more expertise than ever. 14:23 [Comment From Leslie Gaines-Ross ] How are you linking the messages in the new advertising campaign to your internal corporate communications? 14:25 Chris Preuss:  Good to hear from you! This campaign has been a huge boost for the employees and the idea that we can come out swinging has been a rallying point.  Our people are “sick and tired of being sick and tired.”  We’ll also be using the challenges in the campaign to rally the troops…Lutz is challenging people with a CTS-V at Laguna Seca…our folks love it! 14:25 [Comment From Susan ] How do you make consumers and employees aware of all the new social communication opportunities? If people aren’t connected, how to we get them engaged? 14:26 Chris Preuss:  On-line media training is now available inside and we’re continually expanding our message about getting engaged.  It still seems to be a bit of a demographic fight…but we’re seeing steadily increasing use of the tools and many of our folks are out there contending our cause.  There’s a bunch more to say here…but you get the idea. 14:26 [Comment From Sheth ] Will you be sponsoring shows or events geared towards younger people? I have seen Ford sponsoring programs that appeal to young people and it seems like a good idea. These are people too young to have strong negative impressions of domestic vehicles. 14:28 Chris Preuss:  All I can say is yes…and we’re not doing as much as we should.  But as we get back on track with our marketing efforts..Chevy will be pushing much harder in this area.  It’s a great point. 14:28 [Comment From Edwin - Florida ] Can we see more GM execs on Fox news. I think they should do it from the Detroit studio so they can receive quick advice via ear piece if the questioner gets detailed. 14:29 Chris Preuss:  We tend to spread the execs around to all the networks…not sure I understand the earpiece part…Fritz does it without any input from the side…. 14:29 [Comment From Nick Saporito ] Are any measures being taken on the dealership communication front? In the past the dealerships have not been the greatest at relaying the corporate message. 14:30 Chris Preuss:  The dealers are an opportunity for us and we’re working to get a more robust grassroots effort behind the dealers. 14:30 [Comment From Thumper ] As the communications methods continue to change and grow, what mechanism is available for us (especially GM enthusiasts) to provide related constructive feedback? 14:31 Chris Preuss:  “Tell Fritz” and “The Lab” are two good places…Fastlane blog too.  14:31 [Comment From Liz ] Some of your competitors have been really aggressive in the social media space using techniques such as crowd sourcing as it relates to product development and launches. Does GM have plans to engage more consumers in these areas? 14:32 Chris Preuss:  The Lab is a great start…we have consumer clinics and drives all over the country and will continue to do so. 14:33 [Comment From Joe Bobbey ] GM has been dealing with change and difficult economies for a long time. How have the challenges evolved over the years (i.e., what’s different now)? 14:34 Chris Preuss:  The one most difficult thing for us to get across is just how different a company we are…in scope, size, structure and culture.  I think you come to a point where saying it has to take a backseat to actually producing results.  I’d like to think once we have strong movement forward with tangible results that are visible…the message of change will be clear. 14:35 Chris Preuss:  Question for the students joining us…how would you suggest we innovate to get our message out there?? 14:36 [Comment From Edwin - Florida ] Glen Beck has been especially negative and seems misinformed on GM. Can GM address some of these pundits by inviting them to Detroit? 14:37 Chris Preuss:  Glen Beck has a point of view that is not so much tied to GM and its employees, but rather to the fact that the government was involved in our resuce.  I don’t know that bringing him here would move his opinion of things…I would hope that once the government was paid back, he’d be more inclinded to support us ... 14:38 [Comment From Guest ] In the new social media world, as GM sees it, what role does the car enthusiast play in your plans? eg- To GM, is the thought-influencer these days, the ‘car experts’ in the tribe or the trendistas? 14:39 Chris Preuss:  Enthusiasts play a big role in the word of mouth efforts of the company…they’re the individuals in a household or group that tend to get the “what should I buy” questions from friends and family…we continue our outreach on a number of levels and will engage with social media communities where they communicate. 14:39 [Comment From Guest ] partner with big and/or influential universities, go to athletic games to tailgate, get into the curriculum 14:41 Chris Preuss:  This is a great point….we’ve had some great experiences with programs in the past and present (Aveo Living Large campaign, among others).  I’d throw this under our grassroots efforts…a really high value opportunity. Thanks. 14:41 [Comment From Leslie Gaines-Ross ] I heard that some CEOs carry flip videos with them to capture particularly interesting conversations or experiences with customers that they want to share online or internally. What do you think about this for executive communications? 14:42 Chris Preuss:  We just picked up several cams for our staffs…as long as they don’t take them into the bathroom! 14:42 [Comment From Jack from Weber Shandwick ] Many companies are joining the social media space because it is the thing to do. Any suggestions on how a company can remain strategic in its social media efforts and avoid simply following the crowd? 14:43 Chris Preuss:  I knew that when I joined Facebook a few years ago it was likely that the trend crowd was already moving to a new location…and when my mom started to chat me up on Facebook…I figured the end was near! So finding that next space is big…and our Social Media team is always looking for “what’s next.”  I actually think wev’e got a great team on this. 14:44 [Comment From Börger ] I think GM should reach out to the GM enthusiasts websites, maybe have Mr. Lutz make the rounds to places like Cheers&Gears and GMInsidenews etc .. 14:44 Chris Preuss:  Great suggestion…we’ve been to several, we’ll keep it up! 14:44 [Comment From JOe ] Any plans to increase GM Retiree Communications ? 14:45 Chris Preuss:  We’re always trying to find more ways to do this…several efforts underway, several more to explore.  A huge and critical audience for us for sure. 14:46 Chris Preuss:  Speaking of the enthusiasts sites…Maximum Bob is sharpening his driving skills for the big smack down at Laguna Seca with his CTS-V “May the Best Car Win Challenge”...It will be huge! 14:46 [Comment From Rock ] Good going GM,.. looking for exciting new products,....!!! 14:46 Chris Preuss:  Thanks! We’re bent, but far from broken! 14:47 [Comment From Guest ] Looking at all the social media outlets I still feel that the communication is unidirectional, how about more transparency and bidirectional communication from places like Twitter and Facebook. Let your customers see more of the heart that is GM. 14:48 Chris Preuss:  I’m open to any ideas…but we’re pulling every lever we have here…2,000 employees are trained and “out there” .. Fritz is spending several hours a week answering his blog weekly…I think we’re getting some traction…always room to improve. 14:49 [Comment From Cole ] I just read that GM was scrapping it’s Ridgeline competitor, the Denali XT. As a consumer who has towing requirements and does not like trucks and full size SUV’s I’m forced looking to Asian manufacturers. Americans need a decent unibody vehicle that doesn’t look and feel like a traditional pick up but pulls more than the standard 3500 lbs! 14:49 Chris Preuss:  Point taken.  But I would point out that unibody construction has its limitations to a point…but we’ve got something in the works…stay tuned. 14:50 [Comment From Sheth ] How do you plan to leverage the 104k Facebook fans GM has or fans of the individual brands? 14:51 Chris Preuss:  Good question…I’m open to ideas here.  Not sure how to organize and leverage them…I just put this on Mary Henige’s performance review goals! 14:51 [Comment From Nick Saporito ] In regards to enthusiasts sites, I’m the Editor @ GMinsidenews.com. GM is starting to work with us, but there is a ways to go yet. I will say that I have noticed a difference with the Communications people since the bankruptcy; a positive change! 14:52 Chris Preuss:  We continue to reach out to sites that cover the industry in the not-so-traditional formats.  I’m open to meet at any time to get a better idea of how we can improve our relationship. 14:52 [Comment From Joe Bobbey ] Overall, with social and traditional media in high gear, how do you address information overload and adapt your approach to get through the clutter? 14:54 Chris Preuss:  This is a huge issue…one that does keep me up at nights.  We’re trying to get our own house in order to better present our various voices and portals into the company to help manage this better…and you don’t want to expend energy where the return is very limited.  But having said that, you kind of have to be everywhere all the time until you see how things shake out…it’s the wild wild west all over again… 14:55 [Comment From Richard B ] Possibly using text ad broadcast to cell phone to promote your cars 14:56 Chris Preuss:  Mobile device interface is clearly a big opportunity…we’re working on some things with Marketing now…but I fear some of these become too intrusive. I think if it’s on a pull basis for consumers, it’s a real plus..pushing it is another tricky issue.  Good suggestion. 14:56 [Comment From Justin Loyear ] If we are a member of a social enthusiast site and would like to establish better communications with gm, are there RSS feeds of GM press releases that can be established. 14:56 Chris Preuss:  Yes, go to media.gm.com for an RSS feed link. 14:57 [Comment From Steve Bluhm ] Is the official name Ask Fritz or Tell Fritz for the Q&A? I’ve seen in presented both ways. 14:57 Chris Preuss:  Sorry, it’s “Tell Fritz”...I only ask him things, ya know, he’s the boss and all. 14:58 Chris Preuss:  Okay! Thanks a ton for all your questions.  That was a fast hour! Keep watching this space…we’re going to pull this off, we appreciate you input and support! Chat 2009-09-23T20:00:56+00:00 /index.php/site/progress_reports/gm_guarantee_continuing_to_increase_buyer_consideration/ /index.php/site/gm_guarantee_continuing_to_increase_buyer_consideration/#When:18:51:52Z 2009-09-18T18:51:52+00:00 /index.php/site/progress_reports/fuel_cell_and_hydrogen_rd/ /index.php/site/fuel_cell_and_hydrogen_rd/#When:20:59:12Z 3:01 Larry Burns:  Good afternoon everyone. Larry Burns here. 3:01 [Comment From Carney ] Have you read Dr. Robert Zubrin’s book “Energy Victory”? It has trenchant criticism of hydrogen as being permanently impractical. 3:03 Larry Burns:  Just curious? When was Dr, Zubrin last in a state-of-the-art fuel cell development laboratory? And when did he last drive a fuel cell electric vehicle? I’ve done both and I am convinced the hydrogen economy is both real and practical. 3:03 [Comment From Slavko Miladinovic ] Congratulations for forty successful years at GM. 3:04 Larry Burns:  Thank you for the kind wishes. 3:05 [Comment From csmcars ] Hi Larry, thanks for all your good work on fuel cell and electric vehicles. How likely is GM’s fuel cell program to continue without you, and without DOE funding for fuel cell car development in general? 3:07 Larry Burns:  I am confident that GM’s fuel cell program will continue in the new GM under my replacement, Dr. Alan Taub. And Byron McCormick’s successor, Charlie Freese. As you may know, Congress has reinstated hydrogen research funding for automotive fuel cells. 3:07 Larry Burns:  I’ll be right back. I have to take a quick phone call. 3:07 Larry Burns:  Please keep sending your questions. I will be right back. 3:08 [Comment From Barna ] Cars will have electric vehicles, no question since it’s more reliable and efficient. The question is only how we will store energy. Why do you think will condensed hydrogene be better than advanced batteries? 3:13 Larry Burns:  We will need all the alternatives to reach our nation’s energy goals of reducing CO2 by 80 percent by 2050 compared with 1990. There is no single solution. The answer is “and” not “or.” 3:13 [Comment From Mike Millikin ] Hello Larry, Could you share your observations on Germany’s dual commitment to EVs (IM EVs and PHEVs by 2020) and to hydrogen fuel cell vehicles (1K stations by 2015). And separately, how interlinked is connected vehicle technology to the market success of either technology? 3:15 Larry Burns:  This is the exact kind of leadership and public/private partnering required to solve the challenges of energy security and greenhouse gases. I applaud the German and Japanese governments for their leadership. (Note that Japan appears to be on a similar infrastructure pathway to Germany.) 3:16 [Comment From Ting ] Hi Larry, between FCV and battery EV which do you like the best? Is the battery technology overselling now? 3:18 Larry Burns:  Batteries, fuel cells and biofuels are all required to address energy security and economic growth and greenhouse gas reduction. Plug-in electrics and fuel-cell electrics are very complimentary and meet a variety of transportation needs from small, efficient urban vehicles to full-size family vehicles. I am very excited about the progress being made on both technologies. 3:19 [Comment From AFAHE.org ] Mr. Burns, as I’m sure you’re aware, many countries around the world are already making huge investments in their own Hydrogen Fueling Infrastructure. When and how do you see the US coming on-board with its own Hydrogen Fueling Infrastructure initiatives and what can the average American do to help support this effort? 3:21 Larry Burns:  Like you, I am encouraged by the commitments other nations are making. I also remain optimistic that public and private leaders in the US will find a way to keep pace. It is essential to do so if we hope to stay in the automotive technology race as a nation and benefit from the resulting jobs growth. 3:23 [Comment From Peter Maubec ] What do you think is necessary to engage better energy and US gov’t support for H2 infrastructure, similar to recent annoucements in Europe and Japan? 3:23 Larry Burns:  I believe we need to focus on technical facts vs. ideology. We also need to have a collective will to create the commercial learning cycles necessary to develop a mature, competitive supply base and to educate consumers on what is possible. GM’s Project Driveway program, done jointly with DOE, has been an important step in this direction. 3:24 [Comment From Guest ] Hydrogen storage was a challenge early part of this decade (things like borax, etc were looked at), what breakthrough happened that allowed the simple storage in a cylinder 3:25 Larry Burns:  It is the collective learning of automotive OEMs, tank suppliers and energy distributors that have convinced us a 700-bar compressed hydrogen infrastructure is safe, can be cost effective, and will meet the range and refueling time requirements of automotive customers. 3:26 [Comment From Carney ] Why not simply make all your cars FULLY flex-fueled, able to run not just on ethanol but also on methanol (made from coal, natural gas, or ANY biomass) - a mere $130 per car? 3:28 Larry Burns:  GM, Ford and Chrysler have committed to make half of their production flex-fuel capable by 2012. As more E85 ethanol comes on stream - particularly cellulosic ethanol - we will continue to ramp up. Methanol has some attractive features but we are concerned about safety due to its toxicity. 3:29 [Comment From Dean Hall ] What technology from the AUTOnomy/Hy-wire/Sequel series of research platforms is going into production? 3:31 Larry Burns:  The Sequel embodies all of the technologies shown on AUTOnomy and Hy-Wire, including by-wire controls, Lithium Ion batteries, 700-bar hydrogen storage, flex-ray communications protocol, etc. Many of these technologies are finding their way into today’s cars individually. The point of Sequel is to show what can be accomplished though integration… a new DNA for the automobile.  3:32 [Comment From Tam Zahner ] There is so much work to be done outside of GM to get the infrastructure and systems that we need to succeed. Will you be working in this arena after you retire from GM? America needs you!!! 3:33 Larry Burns:  After I leave GM on Oct. 1, I plan to stay actively involved working on technology solutions that interest me and are important for our world. 3:33 [Comment From Stan G ] Mr Burns, any advice for engineering students hoping to get into the automotive design/r&d field? 3:36 Larry Burns:  My advice is to focus as hard on defining the questions as you do on trying to answer them. I have found that once you really understand the question, you are 90 percent of the way home. In addition, you need to recognize that in the real world, the questions are often ill-defined, data are often messy and methods frequently do not apply exactly as they have been taught. You will need to learn to deal with this ambiguity. Finally, great opportunities lie at the interface between disciplines, so be sure to take a systems approach in your work.. 3:37 [Comment From Efried ] Do you think Blending Hydrogen+Biodiesel in a ICE is feasible? 3:39 Larry Burns:  Your question raises an important point. If you have an acre of biomass and you can make hydrogen or electricity or ethanol from this biomass, which will allow you to travel farther? Hydrogen will give you the greatest distance, followed by electricity and then ethanol. My point though is that all three can be made from the biomass, and this is great from an energy diversity and infrastructure investment perspective. Blending H2 with petroleum-based fuels is feasible and remains an interesting opportunity. Today, enormous amounts of hydrogen are used to make gasoline at refineries. 3:40 [Comment From John Michae Parkan ] Why do you think there is such vigorous resistance by battery folks in accepting the kinds of rapid changes and developments that have been made on the hydrogen front in the last few years and how do you push back against such a well funded, well message attacks? 3:43 Larry Burns:  I’ve seen a tendency for people to promote one solution over another. They seem to think the question is batteries vs.  fuel cells. Or fuel cells vs. biofuels. I have become convinced we need all three. Like I said earlier, it’s “and” not “or.” Unfortunately, many of the players have a vested interest in a single solution. Therefore, they over-promote one and criticize the others. 3:43 [Comment From Srihari Gangaraj ] Mr Burns, thank you for being a bold leader guiding GM into the next generation of vehicles. GM has not talked about its involvement with smaller companies in fuel-cells (for example Hydrogenics ). Can you please tell us how GM is partenering with smaller companies in this field for rapid development and innovation of FCPS. 3:45 Larry Burns:  Thanks for mentioning Hydrogenics. They have been an excellent partner. In fact, over half of the suppliers to our fuel cell facility in Honeoye Falls, NY, are from outside the auto industry. The innovation stimulated by entrepreneurs is the lifeblood of the US economy. And these small companies play a very important role. 3:46 [Comment From Robert Sandie ] First of all, congrats on your retirement and thank you for you contributions for all of us. Second, Is Lithium Ion to expensive? Toyota stated that they are sticking with nickel-metal hybrids and yet the Volt is launching with Lithium Ion. 3:49 Larry Burns:  It is important to recognize that first generation technology in the auto industry, or industry in general, is usually costly vs. the mature alternatives that it competes with. The key is to kick off a generation-by-generation learning cycle that allows the new technology to reach its mature, high-volume potential. GM believes that Lithium Ion batteries at maturity and in high volume will be cost competitive for personal mobility. This is why we are launching the Volt, to kick off the commercialization dynamic. 3:50 [Comment From Carney ] Also, the key to making ethanol available is cars being able to run it. Don’t wait on the gas stations - they’re waiting on you. 3:51 Larry Burns:  GM is the clear leader in producing flex-fuel vehicles with almost 4 million on the road in the US. We have and are continuing to work with energy distributors to grow the E85 infrastructure. 3:51 [Comment From Tom ] What do you envision being the predominant source of hydrogen for fuel cell vehicles? 3:54 Larry Burns:  The beauty of hydrogen is that it can come from a wide variety of sources. Natural gas is an excellent source to get started (As I mentioned earlier, large amounts of hydrogen from natural gas are already used in the production of gasoline.) Very importantly, any source of renewable energy - biomass, wind, solar, geothermal - can be used to make hydrogen cost competitively with gasoline at $2.50 to $3.50 per gallon equivalence. 3:57 [Comment From time for change ] Hi Larry - A lot of really talented people have been leaving GM through necessity of the company getting smaller and the retirement packages, etc, offered. Sad to see. Outside of GM, where else do you see a lot of positive activity and growth taking place in terms of the important work you have always promoted? Where will some of these great minds land if they want to continue to contribute? 4:00 Larry Burns:  I agree a lot of talented people have or are leaving GM. The good news is that a liot of talented people remain. For those leaving, there is a wide range of exciting opportunities that exist in automotive technology development. I’m especially fascinated by the potential of “connected vehicles.” This technology promises autonomous driving and cars that don’t crash. It will allow us to social network safely while we are moving. Perhaps driving has become the distraction? 4:00 Larry Burns:  I have time for one more. 4:01 [Comment From John Michael Parkan ] Budgets are tight at the municipal, state and federal level, you asked for a concentrated deployment of forty (40) hydrogen stations at the NHA Conference in 2008, how do you see that vision become reality and is it coming together in the time frame you would like? How do we speed it up to compete with the Germans and the Japanese? 4:03 Larry Burns:  I’m encouraged by the continuing efforts on the part of many people and organizations aimed at implementing a 40-station infrastructure in a US city. The key is to stay on message, continue to educate key players and never, never, never give up. 4:04 Larry Burns:  I want to thank everyone I’ve worked work and everyone who has reflected on my messages for their collaboration and creativity. Thanks for being here today. Chat 2009-09-16T20:59:12+00:00 /index.php/site/progress_reports/may_the_best_car_win/ /index.php/site/may_the_best_car_win/#When:21:00:35Z 14:59 Bob Lutz:  Hi everyone… thanks for joining me today.  Let’s take your questions now. 14:59 [Comment From Scorch ] Are you still planning to race Wes Siller? 14:59 Bob Lutz:  Yes I am. Absolutely. We’ll see if age and treachery beat youth and skill one more time. 15:00 [Comment From Matteo Ronzoni ] Hi Bob! I realy liked gm latest ad w/ whitacre but I’m not sure if the May the best car win can apply to the chevy aveo…when is the replacement due? 15:01 Bob Lutz:  You’ll notice that the Chevy Aveo, sound little car that it is, is not featured in the ads. Its replacement is on the way, and it’s going to be sensational, done by an international product development team. Obviously, we’re not revealing exact launch timing. 15:01 [Comment From Aldo ] Hi Mr. Lutz: Do you think it’s going to be difficult to effectively market both Buick and Cadillac to upscale crowds if Cadillac continues to blurry brand identity by having more front wheel drive vehicles, just like Buick? 15:03 Bob Lutz:  We don’t think so.  Cadillac will be much more tuned, chassis-wise, to take on the German marqes, while Buick will be aimed at Lexus.  Both brands will have AWD offerings, so the question of rear- vs front- will be moot. 15:03 [Comment From jean halliday ] Can you please tell us the brand positionings for Chevy, Buick, GMC and Cadillac…...ie what makes a GMC a GMC? 15:04 Bob Lutz:  GMC is Professional Grade, and we will in the future be increasing design and functional differences between GMC and Chevrolet.  Chevy is a value truck brand, like Ford, GMC is designed to be a cut above.  In terms of reputation and brand value, is currently our most successful brand. 15:05 [Comment From AutoBird ] Hi Mr. Lutz: will these ads be honest in the since that they will highlight the weaknesses of your vehicles as well as the strengths? For instant the Malibu doesn’t have a built-in navi option but the Accord and Camry do? 15:05 Bob Lutz:  We wil emphasize our strengths and not our weaknesses and in that sense we’ll be just like everybody else.  When you’re applying for a job, you don’t tell your potential employer all about your weak areas. 15:06 [Comment From Herb Shuldiner ] What percent of Saturn, Pontiac and Hummer customers do you think GM will retain, or do you concede they will be lost to domestic and import competitors. 15:06 Bob Lutz:  The goal is all of them but that’s obviously not realistic. If we could keep 50% or more we would declare vicctory. 15:07 [Comment From Sheth ] When will see the first “new” GM ads for specific products? Will the Howie Long ads continue? 15:07 Bob Lutz:  The Howie Long ads will continue for Chevrolet. Toward the end of Sept you should be seeing the first of the specific brand and vehicle line ads. 15:08 [Comment From Simon Houpt ] Hi Mr. Lutz. In addition to TV, the new GM campaign is using non-traditional advertising channels like social media, where users have their say: on the website TheBestCarWins.com, none of the top cars in the survey are GM products. What sort of special marketing challenges does the rise of social media present to GM? 15:10 Bob Lutz:  The challenge lies in developing special content that is relevent to social media.  Traditional advertising content on the social media would have no viral effect and would therefore be ineffective.  One of the social media initiatives we’ve launched is a challenge with the Cadillac CTS-V, which we claim to be the fastest 4-dr production sedan in the world, and we have asked any potential challenger to meet us at Laguna Seca and race what you brung. 15:10 [Comment From Nick @ GMInsidenews ] Has there been any thought in placing the Saturn customer service principles (the return policy is one) across the 4 core brands for good…not just as a promo? 15:10 Bob Lutz:  It clearly is the goal to get all of our retail networks to offer the same std of cust service that the Saturn brand pioneered. 15:11 [Comment From Brian ] Mr Lutz, with the new 60 Day Gurarantee, what will the happen to vehicles that are returned to dealers? Will the dealers sell the returned vehicles as used? 15:11 Bob Lutz:  Yes of course that’s the plan.  They’ll be low-mileage used cars and we will reimburse the dealer the difference. 15:12 [Comment From theallpowerfulme ] Mr. Lutz, a friend purchased a 2009 CTS-V m6, and I must say that it is a world-class automobile. Now, with a sport wagon and coupe on the way, the CTS line is increasingly impressive. Will we see similar progressions on any of cadillac’s other chassis? Also, what is your favorite brand of cigar? 15:14 Bob Lutz:  We’re not going to make every Cadillac have 550hp, because that would be missing the core market for the brand.  But, we will ensure that every Cadillac has absolutely worldclass dynamic properties that rival or exceed those of the best German brands.  That is Cadillac’s mission.  Favorite cigar brand: Impossible to answer, depends on availability and many worldclass brands are not available in the U.S., if you know what i mean. 15:14 [Comment From RandomGuyWithaMazda ] About your earlier challenge to Wes Siler, will you REALLY take on ALL challengers behind the wheel of the Cadillac? Also, is the course Laguna Seca, or is that up in the air as well? 15:16 Bob Lutz:  To the extent that my driving skills permit, i will take on normal non-professional drivers using verified production 4-dr sedans.  If someone shows up with an experienced race driver we will have to counter that with our own John Heinricy, who will clean anybody’s clock.  Laguna Seca was my top-of-the-head idea, but we had an immediate favorable response from the CEO of the track, who is most eager to get involved in this. 15:17 [Comment From Gaywheels.com ] There has been a lot of talk about the Ed Whitacre ads being to “old” and not targeted to the people that you need to attract. What do you have to say to those people? 15:18 Bob Lutz:  The Ed Whitacre ad is not designed to tout GM products.  It is simply designed to launch the 60-day satisfaction guarantee and to remind the public of our unequaled 5-year/100,000-mile powertrain warranty. 15:18 [Comment From Nate ] Could you explain why GM debuts models like the Camaro and the Cruze years before anyone can buy them? 15:20 Bob Lutz:  Displaying the concept Camaro years ahead of production, including featuring it in Transformers, turned out to be very clever marketing and resulted in high awareness for the vehicle at launch. As far as Cruze is concerned, we couldn’t really hold it back because it is already on sale in Korea, China, Australia and Europe, where it is doing sensationally well. So, it’s really a “secret” only in the U.S. 15:20 [Comment From Aldo ] An important part of brand identity is uniformity within the brand. A Mercedes-Benz feels like a Mercedes-Benz, regardless if you’re in a C, SLK, E, GL, etc. An Aveo driver wouldn’t have any sense of familiarity in a Malibu. A Malibu driver wouldn’t recognize the inside of an Equinox as being a Chevrolet. And they all have a different feel on the road. Is brand cohesiveness going to play a large role going forward? Subaru, Honda, Toyota, and even Ford seems to have their brand DNA apparent on each and every vehicle. 15:23 Bob Lutz:  I challenge your premise, with the possible exception of the Aveo, which is a Daewoo, I believe there is as much consistent brand DNA between a Malibu, an Equinox, a Traverse, etc., as there is through the Toyota lineup, where you can’t argue that a Highlander has much in common with say an FJ Cruiser. Not to mention the lack of brand consistency when you get to the Tundra and the Sequoia. Full line producers cannot possibly be as consistent in the product characteristics as companies like BMW and Mercedes who mainly produce the same vehicle in different sizes. 15:24 [Comment From Ed ] What is GM doing to appeal to a youth culture. Example: The 2004-06 GTO was, for all intensive purposes a failure in a marketing sense. Yet, now that they’re available in a youth price range (sub 20k) they’ve started to explode in re-sale. Will GM be doing anything to appeal to the sub $20k muscle car market? Like it did in the good ole days. 15:26 Bob Lutz:  The only reason for the GTO’s lack of sales was a serious rise in the Australian dollar that caused us to have to price it over $30K, as opposed to our original intent of mid-$20s.  Regardless of all the negative media coverage at the time, it was and is a great and rewarding car to drive, and the owners have a legitimate and wonderful piece of muscle car history. That is apt not to be repeated due to new fuel economy regulations which will drastically inhibit the production of large-engined high horsepower cars. 15:27 [Comment From Joe ] Mr. Lutz, thank you for taking the time to answer our questions. One of the largest obstacles GM must overcome is not so much the quality of the car when you buy it, but the reputation GM has had for durability and reliability for 150,000 miles and up. A 60 day return policy does nothing to help reinsure that. I own a 2000 Honda Prelude that I bought brand new in Dec. of 1999 - it now has 215,000 miles and I do drive it hard. I’ve not done a thing beyond routine maintenance (belts, brakes, hoses, fluid changes, etc.), and it still runs great, the electric accessories have never failed, the interior trim, seats, and dash are still in great shape, even the A/C has never needed a recharge. What are you doing to overcome this disparity on GM’s long term reliability, whether it’s percieved or realistic? 15:29 Bob Lutz:  I would put our longterm reliability in the cars we produce today up against anyone else. Look at a lot of our Chevy truck advertising featuring Silverado owners who have between half a million and a million miles with their original engines.  So, today, the reliability thing is largely a perceptual issue, which we are addressing by emphasizing our unparalleled 5-year/100,000-mile powertrain warranty which, unlike other warranties of this type, is transferable to the next owner. 15:29 [Comment From Gaywheels.com ] Speaking of the warranty, many people (journalists included) are not aware of it. It isn’t even getting a lot of press in advance of the ads featured Mr. Whitacre. How can GM get that message across better? EVERYONE knows about Hyundai 15:29 Bob Lutz:  We have admittedly failed in conveying the fact that we have the best warranty in the business, but we aren’t about to let that lapse continue. 15:31 [Comment From Sammy ] In your perspective, what would GM look like after the introduction of the Volt. Will the technology migrate to other vehicles or only to small 4 and 2 door compacts? 15:32 Bob Lutz:  The Volt technology is very exciting, but costs will have to come down before it can become generalized, and US fuel prices will have to rise to world levels, meaning $5 or $6 per gallon. 15:32 [Comment From Darren ] Speaking of the Cruze, when can we anticipate seeing it in showrooms, and will there be an SS version at some point? 15:33 Bob Lutz:  Summer 2010, and while we’re not ready to announce an SS version, you can bet that we’ll come up with some sort of high-performance derivative. 15:33 [Comment From Peter ] May the best car win will only help with buyers already strongly considering a GM product. I’m 29, and like many my age have “quality stigma” associated with the american brands (I just purchased a Altima Hybrid, after owning 2 honda products). How can you turn around the poor quality perception? I hate not thinking the american brands provide the quality and value of a Asian vehicle. 15:35 Bob Lutz:  That’s the purpose of May The Best Car Win.  It’s a challenge to the consumer to find out himself or herself.  Look at the data. Look at the interior. Drive the car.  See what the suspension is like.  See how the brakes feel.  If your mind is closed, we can’t help you; you’re just depriving yourself of a great automotive experience. 15:35 [Comment From Sorgenfreillc.com ] Mr. Lutz, looking 5 years out, how concerned are you about the Chinese manufacturers entering the U.S. market? 15:35 Bob Lutz:  Not as concerned as i was about the Japanese and Koreans, because unlike those situations, we participate fully in the Chinese automotive industry.  If Chinese imports to the US dominate, we will be able to participate in that. 15:36 [Comment From Sheth ] will test drive marketing events continue to be used on future models as they are for the SRX and Lacrosse? I drove the Lacrosse last weekend at a suburban Philly mall. Seems like Cruze would be good candidate for this 15:36 Bob Lutz:  The answer is yes.  We will continue that because, especially with the skepticism out there regarding GM cars, we find butts in seats a most effective marketing technique. 15:37 [Comment From Euromar ] Are you planning something similar to “May the Best Car Win” for Europe? Cadillac needs it! 15:37 Bob Lutz:  The focus on the Cadillac brand will be entirely in North America, China and Eastern Europe for the time being. 15:37 [Comment From Josh ] How many cars do you anticipate will be returned? 15:37 Bob Lutz:  We expect under 2%. 15:38 [Comment From Sheth ] what can we expect to see in terms of print ads going forward? Will other products have comparison charts like Equinox ads? 15:39 Bob Lutz:  Equinox will probably wind up being compared to Honda CR-V and Toyota RAV4 as well as the Ford Escape hybrid, all of which Equinox trounces roundly. And yes, other products will have comparisons. EDITOR’S NOTE: Clarifying statement from Bob Lutz: “To clarify: Equinox beats the Escape’s highway fuel efficiency—the Chevrolet Equinox gets 32 mpg highway, the Ford Escape Hybrid 31. That said, I think that the Equinox is just flat out a better vehicle than the Escape for many reasons, highway fuel efficiency being just one of them. We’ve got no fear at all about consumers making a direct comparison—in fact, we welcome it. That’s the whole point. So in the words of a couple of advertising campaigns: go drive one… then drive an Equinox, and may the best car win. I’m quite confident that people will pick the Equinox more often than not.” 15:41 [Comment From @Edmunds.com ] Edmunds data shows a 10% increase in GM consideration over the past two days. Are dealers reporting any increase in showroom traffic? 15:42 Bob Lutz:  Some of the early surveys we’ve seen are showing a 14% shift in willingness to consider GM, so these are good signs. 15:42 [Comment From Sammy ] Mr. Lutz, knowing that they are “independent” businesses, how will GM help its dealers/retailers increase their quality in the customer handling, service, and parts business? Is there are marketing strategy for these? 15:42 Bob Lutz:  Yes. 15:42 Bob Lutz:  Time for one more question 15:43 [Comment From Guest ] Will we see Jay Lenno participating in May the Best Car Win? 15:43 Bob Lutz:  Not impossible but not planned. 15:43 Bob Lutz:  Thanks for participating and sorry we couldn’t get to everyone’s questions.  Chat 2009-09-14T21:00:35+00:00 /index.php/site/progress_reports/gm_to_sell_majority_stake_in_opelvauxhall_to_magnasberbank/ /index.php/site/gm_to_sell_majority_stake_in_opelvauxhall_to_magnasberbank/#When:15:23:26Z GM to Sell Majority Stake in Opel/Vauxhall to Magna/Sberbank General Motors today announced that its Board of Directors supports a bid from the consortium of Magna International Inc. and Sberbank to buy a majority stake in its European Opel/Vauxhall operations. Several key issues will be finalized over the next few weeks to secure the binding agreements, including the written support of the labor unions to support the deal with the necessary cost restructuring for viability and the finalization of a definitive financing package from the German government. The definitive agreements should be ready to sign within a few weeks, with closing to follow within the next few months. Under the deal, Magna/Sberbank will purchase a 55 percent stake in New Opel; GM will hold a 35 percent stake and employees will be provided a 10 percent stake. “The hard work over the past two weeks to clarify open issues and resolve details in the German financial package brought GM and its Board of Directors to recommend Magna/Sberbank,” said Fritz Henderson, GM President and CEO. “We thank all parties involved in the intensive process of the last few months—especially the German government—for their continued support that enables this new venture. I’d also like to thank the Opel and Vauxhall customers for their continued loyalty. GM will continue to closely collaborate with Opel and Vauxhall to develop and produce more great cars, such as the new Insignia and the new Astra,” Henderson added. The agreement will keep Opel/Vauxhall a fully integrated part of GM’s global product development organization, allowing all parties to benefit from the exchange of technology and engineering resources. The new ownership structure constitutes a new lean, efficient and independent organization for the Opel and Vauxhall brands. The current portfolio of Opel/Vauxhall cars and the models in the pipeline are a strong basis for future success. Participating in GM’s global technology development and purchasing organizations secures important economies of scale for Opel/Vauxhall and other GM brands. For example, vehicles that represent new propulsion technologies, such as the Ampera extended-range electric vehicle, can only be brought to market in a joint effort. “GM operates many joint ventures around the world and has proven in the past that this business model delivers the right balance of independence, innovation and synergies,” said John Smith, GM Group Vice President Business Development. “All parties will work hard to close the deal as soon as possible,” he added. Blogging 2009-09-10T15:23:26+00:00 /index.php/site/progress_reports/onstar/ /index.php/site/onstar/#When:16:00:43Z 9:56 Jocelyn Allen:  Welcome. Chet and Walt will be here in a few minutes. Start sending your questions. 10:00 Chet Huber:  Hello.  This is Chet and I look foward to your questions.  10:00 Walt Dorfstatter:  Hi, this is Walt. Looking forward to taking OnStar to the next level. Really interested in hearing your questions. 10:01 [Comment From Manny Lopez, Detroit News ] How is OnStar going to remain price competitive in regard to its directions and connections package especially since GPS devices are cheaper and you can download a turn-by-turn voice activated system to your iPhone for $100 or less? 10:04 Walt Dorfstatter:  There are plenty of ways to get directions out there. We believe we have a responsible way to deliver directions to our customers that is completely integrated into the vehicle environment. With our system there is no underlying data plan needed. We also have the backup of a live advisor to help you find the correct destination. 10:04 [Comment From Guest ] Can Onstar listen in on your conversations if wanted? 10:06 Chet Huber:  No. We don’t listen in on calls.  And are only on the line if you request a service like Turn-by-Turn Navigation in the case of a crash.  We take subscriber privacy seriously. 10:06 [Comment From Ed Vossen ] Noticed that Saturn is decontenting and removing OnStar from vehicles for 2010. It is now an option. Is this a sign of what coming elsewhere? 10:07 Walt Dorfstatter:  Any decisions about the content on Saturn vehicles will be made by the new owners. Their decision has no reflection on GM’s committment to OnStar. 10:08 [Comment From Niall ] When is Sync going to be available on OnStar? 10:09 Chet Huber:  sync is sync, and OnStar is OnStar. GM does have an integrated Bluetooth capabiliity on some vehicles, and MP3 player connections on many vehicles, but Sync is fundamentally not the same in terms of providing OnStar’s industry leading peace of mind services like crash response, diagnostics, stolen vehicle recovery and slowdown, etc…. 10:10 [Comment From phonebook ] for onstar/bluetooth handsfree calls, you can store a number using a voicetag. can you change the software so it lets you store a text-based nametag that will display in the dash, so you can scroll through a list of names instead of having to say the name you want to call? 10:13 Walt Dorfstatter:  We’ve designed our Bluetooth interface to be a responsible use for the technology in vehicles. We will continue to look at alternatives including text based storage with appropriate in-vehicle use. 10:13 [Comment From Tom ] Has OnStar given any additional thought to pay-per-use for door unlocks or directions and making emergency only service cheaper? 10:13 Chet Huber:  we actually already have pay per use type service in the form of OnStar hands free calling. We continue to test different service package configurations, including pay per use routes, and will likely offer additional ala carte type services in the future. stay tuned. 10:13 [Comment From Julie ] There are ‘rumors’ of OnStar being sold or for sale. To me, this seems one of GM’s core competencies. Any insight on this? 10:16 Chet Huber:  Over the course of the last year, GM looked across all of its assets and tried to determine the external value of many of them, including OnStar. At this point, OnStar is firmly a part of the new GM and is an integral part of GM’s future strategy 10:16 [Comment From John Jefferson ] Is there any discount dor bundling services such as Turn by Turn, Phone minutes, Traffic, and emergency services? What is the maximum charge for complete services? 10:20 Walt Dorfstatter:  We do have a annual payment discount and have bundled the services in simple to understand packages which match broad interest segments, Safe and Sound and Directions and Connections. Since phone minutes are charged on a by-use basis, the price for purchase depends on the user. D&C includes all services, unlimited use of Turn-byTurn for $299. We are evaluating alternatives in pricing and packaging. 10:20 [Comment From non subscribers ] is ti possible for onstar to help non subscribing customers by sending a GPS location to the 911 emergency network in case of a crash? 10:20 Chet Huber:  No. an inactive OnStar system is not capable of operating on the network or delivering any service. 10:21 [Comment From Brian Drury ] What is OnStar? 10:23 Walt Dorfstatter:  OnStar is a comprehensive saftey, security and communications service that currently serves 5.5 million subscribers. We offer services including Automatic Crash Response, Door Unlocks, Hands-Free Calling, Stolen Vehicle Assistance, Navigation and OnStar Vehicle Diagnostics. Learn more at www.onstar.com. 10:23 [Comment From Larry Greenfield ] TomTom has gone with an iPhone app, breaking out of it’s device-based mold. What options is OnStar considering for moving beyond the GM silo to provide services to vehicle owners on a broader scale? 10:26 Chet Huber:  OnStar has had relationships with other car manufacturers in the past, and are open to future connections to their vehicles and customers, but that’s their decision to make. In addition, OnStar is now available on a number of used GM vehicles,and we’re looking at other options for other vehicle types but we have nothing to announce at this point. Since our experience and capabilities are mainly in the area of services for driveres, we really don’t see an opportunity to be really helpful in purely portable devices. 10:26 [Comment From Guest ] What would you say the number one reason why people buy your services? 10:27 Walt Dorfstatter:  Peace of mind with our anchor service of Automatic Crash Response. Knowing when you are in a crash that our trained advisors are there to help. Our embedded GPS can help guide responders to you. On most vehicles today we have the angle and force of the incident and are working with the response community to ensure the most appropriate response. 10:27 [Comment From Kevin (Florida) ] I use my on star phone all the time in the car, but people on the other end of the conversation say the reception is terrible. It has been in my last 3 Corvettes.You should be able to roll over your minutes from year to year, they are EXPENSIVE, consider a contract with Sprint, dump current provider? 10:31 Walt Dorfstatter:  The vehicle is a difficult accoustic enviroment for hands-free performance. We work closely with GM engineers to get optimal performance. Not sure wether or not you have a convertible but those can be particularly challenging. You can roll over your minutes with the purchase of a new bundle. 10:31 [Comment From Shiva ] Can we expect OnStar servcies on non-GM vehicles 10:31 Chet Huber:  we already are delivering services on non-GM vehicles, and in all liklihood we will be bringing OnStar to other vehicles in the future, but not for the next couple of years at the earliest due to their engineering validation timing. 10:32 [Comment From Guest ] I just wanted to say good morning to Mr. Huber. I work for Onstar and think it’s great. 10:33 Chet Huber:  Good morning to you, too! I’m very glad you feel good about working at OnStar, I certainly have for the 14 years that I’ve been here. 10:33 [Comment From John Jefferson ] What level of service is necessary to be able to download MapQuest directions to the hard drive of a CTS? 10:34 Walt Dorfstatter:  I think what you are asking about is a service we call OnStar Destination Download. Unlimited use, both advisor based or through MapQuest (we call it eNav), is available with the Directions and Connections package. 10:34 [Comment From Tom ] What do you think of products like GuidePoint connect that claim they are the ‘OnStar for everyone else’? Do you see them as a threat? 10:37 Chet Huber:  Guide-Pointe, and others like them, represent a reaction to the understandable desire for OnStar like services across all vehicles. This is a very difficult capability to develop and do well, especially the critical safety and security aspects of OnStar. We always expect there to be competitors, and know we have to work hard to maintain our leadership position in this market, and fully intend to do just that. I really hope that all of the competitors attracted to this market put the effort and rigor into doing it well, as peoples’ lives are at stake. 10:37 [Comment From William ] how about live traffic reports .. example . if you notice that there is a traffic jam, how about alerting on star customers about the jam an an alternative route before they hit the jam? 10:39 Walt Dorfstatter:  There is real-time traffic data that is availble and in use in GM vehicles with navigation systems and XM Real Time Traffic. All of these rely on the quality of traffic data which varies based on the metropolitan region. We continue to monitor traffic as an addition to current OnStar services. 10:39 [Comment From Capri_boy ] will Onstar be available in Europe now that Opel will be sold? 10:41 Chet Huber:  OnStar will be available in China in December, and we continue to study other parts of the world, like Europe, for future service launches. Whatever the outcome of the vehicle situation in Europe we would still see our capabilities and technology as potentially useful to customers and other automotive manufacturers. 10:41 [Comment From Bill ] Would you ever consider providing an OnStar branded nav screen for people who upgrade to Turn-by-Turn navigation, similar to a portable GPS? Some people prefer to glance at a screen and hear the voice-guided prompts, rather than just to the voice alone. 10:43 Walt Dorfstatter:  We have a service called OnStar Destination Download which allows D&C subscribers to call an advisor for a destination, and have it sent to their vehicle’s navigation screen. OnStar Turn-by-Turn, in many instances, has visual icons on the driver information center or radio. 10:43 [Comment From Guest ] OnStar appears to have stood still while other companies are branching out to offer more services or integrating with other devices (some already mentioned in this chat). What plans does OnStar have to continue innovating with their services in this space? 10:46 Chet Huber:  If standing still feels like this, I’d hate to be on a roller-coaster. Over the past two years alone, we have further enhanced our leading capabilities in crash response with the funding and participation in the CDC’s advanced crash response study - which we pioneered. We scaled our Turn by Turn platform to include an internet connectivity with Mapquest, invented off-board telemetry connections into screen based systems, inveneted stolen vehicle slowdown and remote ignition block, added emissions and stability contol to our vehicle diagnostics capability, and announced the filing of our 500th patent, still filing at the rate of once every 6 days. And by the way, we’ll be launching in China in less than 90 days. Innovation is at the core of OnStar, just not the dancing hologram type of innovation that some companies try to use as eye candy instead of substance. 10:46 [Comment From Shiva ] Is OnStar profitability contingent on offering services to non-GM vehicles 10:47 Walt Dorfstatter:  OnStar is currently profitable and has been for some time. 10:48 [Comment From Doug ] BTW - I should say that I like having Onstar in my vehicle. I have used it twice to report accidents that I had seen happen in front of me, and once when I was involved in an accident. The advisors were very thorough and responsive. 10:49 Walt Dorfstatter:  Great to hear and thank you for being a Good Samaritan. We get 7,000 calls on behalf of others from our subscribers each month. 10:49 [Comment From Rachel ] I’m a team leader of Shanghai OnStar Call Center. It is the very first time OnStar Service to be launched outside the United States and Canada in this year. And some one in our advisor team is suppose to be answering the first subscriber’s call in China. The inaugural advisor team is currently being trained to handle subscribers’ emergency situations as well as day-to-day requests for directions and vehicle diagnostic checks. So we’d like to listen to your advice to our first class advisor, like the most important personality for a good advisor and greatest difference for OnStar Advisor Service compared to other customer service. 10:51 Chet Huber:  Rachel, thanks for your note, and for being part of the exciting launch of service in China. By now you already know that your work will be very special, as you represent the guardian angel for our subscribers, helping them when they’re lost, or when they’ve been in a life threatening crash. I know you’ll be compassionate, helpful, sincere and very calm and professional as you deal with our new subscribers. I wish you all the best as the service launches, and hope you will come to be as proud of being a part of OnStar as I have been over the last 14 years. 10:51 [Comment From William ] I am a police lieutenant, I want you to know that our department has responded to many onstar airbag deployment calls, several of which o